Intercom, Inc.

JULY 2, 2020

For Pam, it all stems from a long-held belief that investing in the customer’s success will chart a direct path to the company’s. In the return of the Scale podcast, Pam details her support philosophy and the investments she’s making to drive better customer outcomes, for the long term. As Pam tells it: .

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

Andreessen Horowitz

MAY 27, 2021

Our investment in Pyn was announced earlier today. Great communication is a … The post Investing in Pyn appeared first on Andreessen Horowitz. Joris and Jon are building a key aspect of enabling a future of work that we all want to be a part of with Pyn, and here’s why: .

Investment 100

Investment Communication Enterprise SaaS 100

Andreessen Horowitz

FEBRUARY 20, 2020

Conway’s Law states “organizations which design systems… are constrained to produce designs which are copies of the communication structures of these organizations.”

Investment 125

Investment Engineering Communication Enterprise 125

Andreessen Horowitz

DECEMBER 8, 2021

From Mary Queen of Scots using one way ciphers to protect her communications, to Navajo Code Talkers using their native language, the goal has always been to keep something … The post Investing in Truffle Security appeared first on Andreessen Horowitz. At its core, information security has always been about protecting secrets.

Investment 93

Investment Communication Enterprise SaaS 93

Andreessen Horowitz

SEPTEMBER 24, 2020

Since Marc Andreessen declared it 10 years ago software has eaten so much of the world — transportation, real estate, communication, banking, and more. has largely remained unchanged by technology, despite … The post Investing in Silo appeared first on Andreessen Horowitz. Yet the agriculture industry (the stuff we actually eat!)

Investment 107

Investment Transportation Banking Communication 107

Trint

DECEMBER 1, 2020

London-based Edge Investments supported the round, led by The New York Times Company LONDON—December 1, 2020— Trint , the leading speech-to-text platform for content creation, today announced the close of its Series A Acceleration round with an investment of £5M (~$6.7M). Individual investors were also part of the round.

Investment 130

Investment Artificial Intelligence Banking Entertainment 130

Totango

JUNE 15, 2022

All companies are going through the exercise of evaluating their investments, deciding what to cut and what to keep, what strategies to use, and simply, how to weather the storm. Compared to the considerable investment needed to capture new customers, revenues from existing customer relationships are essentially free. .

Customer Success 102

Customer Success Investment Acquisition Communication 102

IT World

JUNE 8, 2023

billion) in public funding for building microelectronics and communication technologies. billion is expected in private investments, bringing total funding for projects under the plan to over $22 billion, EU Executive Vice President Margrethe Vestager said in a statement. billion (€8.1 billion in public funds, another $14.7

Communication 63

Communication Technology Investment 63

SaaS Metrics

MAY 4, 2023

Now, as technology evolves, businesses must keep up with the latest advancements from personal communication to business operations in an effort to remain competitive in the market. Investing in technology can be worthwhile, Read more The post Maximize Your Tech Investments With These 6 Steps first appeared on SaaS Metrics.

Investment 52

Investment Technology Communication Metrics 52

Mucker Capital

FEBRUARY 24, 2021

Mucker’s first meeting with Emotive happened in November of 2018, though our initial investment wouldn’t happen until 18 months later in May 2020 when we would lead their Series A. In the case of Emotive, we were fortunate enough to have expanded our investment strategy just as they were expanding their business.

Investment 90

Investment Technical Review Scale Branding 90

SaaStr

JANUARY 25, 2024

What’s your most recent disclosed investment? Our most recent disclosed investment is in Pika.art, a company redesigning the entire video-making and editing experience utilizing AI. What’s your sweet spot for investing — check size, stage, type of deal? Why did you do the deal? And how big is your current fund?

Marketplace as a Service 228

Marketplace as a Service Venture Capital Entertainment Construction 228

InsightSquared

OCTOBER 10, 2019

With communication taking on digital forms, tech-based tools and solutions are lucrative to the success of a modern sales and marketing strategy. A successful tech-based communication strategy depends on defining the plan, finding and implementing the right tools, and taking measures to ensure their longevity. Design a Strategy.

Communication 70

Communication Sales Recruiting Marketing Sales 70

SaaStr

NOVEMBER 3, 2023

Jack is an investor through his founding of Jack Altman Capital where he has invested in WorkOS, NexHealth, Owner.com, Mercury and more. Auren is an investor through his founding of Flex Capital where he has invested in Chime, Checkr, Coinbase, Flexport, Vercel and more. How does investing help you be a better founder and operator?

Investment 252

Investment Communication SaaS Management 252

Totango

SEPTEMBER 15, 2020

Your communication with your customer is the force multiplier that can unlock the full potential of your product. The advice, lessons, and encouragement you provide can guide your customer to achieve maximum return on their investment and drive growth that benefits both of you. Use Data-Driven Communication.

Communication 70

Communication Engagement Customer Success Churn 70

User Pilot

AUGUST 6, 2023

That is why companies use in-product communication , email newsletters, support calls, live chats, and social media channels to ensure that customers get a seamless experience. Once these key channels have been optimized, you can expand the omnichannel customer experience to other platforms your company (and its customers) use to communicate.

Investment 73

Investment Banking Social Media Customer Lifetime Value 73

Buffer Resources

APRIL 19, 2023

Plus, with the money I’ve saved from not paying for advertising or marketing initiatives, I’ve been able to make other investments to help my business grow sustainably. Here are some of those investments, and why they’ve been instrumental to my success. There have also been some monetary investments.

Outsourcing Services 109

Outsourcing Services Investment Social Media Revenue 109

SaaStr

APRIL 20, 2024

Once a double-digit percentage of the core customer base has heard of the company, it’s time to invest in brand marketing. The first head of marketing should have a title that indicates a focus on demand generation or growth, rather than product marketing, corporate marketing, communications, or branding.

Sales Hiring 251

Sales Hiring Startup Marketing Technical Review 251

SaaStr

MAY 16, 2023

Founders embarking on seed or early-stage funding rounds in this competitive market must pay special attention to investor relations, the art and science of communicating with and managing your investors. Part of this process must include regular communication and updates with investors. Fortunately, there are ways to correct this.

Communication 204

Communication Startup Investment Strategy 204

OPEXEngine

MAY 4, 2021

Corporate finance experience is declining, while investment banking is rising, as a path to the CFO seat, CFO Dive data shows. The most sure-fire way for aspiring CFOs to attract the notice of CEOs and boards is to bring a strategic mindset, communicate well and showcase a background in operational finance, recruiters say. .

Payment Services 52

Payment Services Finance Communication Strategy 52

SaaStr

FEBRUARY 28, 2023

And the way that you communicate that is is incredibly important. It’s communicating empathy and value, and shifting the messaging you’re delivering to your customers, investing in customer relationships. Nicole’s team has added a communication structure that’s been especially helpful.

Sales 210

Sales Management Operational efficiency. Forecasting 210

Tom Tunguz

APRIL 16, 2014

Because SaaS companies can forecast the revenue from existing customers with great accuracy, these businesses can make deeper and longer term investments than transactional businesses. Second, there is a mismatch between an investment in Sales and Marketing and the revenue created by that investment.

Communication 100

Communication Business SaaS Forecasting 100

Sixteen Ventures

JUNE 20, 2018

Let’s talk about Customer Engagement, specifically the Communication Model. We communicate every day, all day. We communicate with friends, family, co-workers, industry peers, customers, vendors, celebrities, trolls, politicians, restaurants, airlines, etc., The History of the Communication Model.

Communication 56

Communication Engagement Scale Systems Review 56

Tom Tunguz

OCTOBER 22, 2013

They are the most succinct way of communicating how a business operates to management teams and boards, who weigh the trade-offs of different investments. Investments include recruiting, structuring sales quotas, developing software, buying ads, hosting events, or expense accounts to close customers.

Sales Recruiting 100

Sales Recruiting Communication Sales Hiring Startup 100

SaaStr

NOVEMBER 18, 2021

With nearly a full hour of Q&A with a phenomenal communicator as our guest, our “Off The Record” interview with Pat Grady (Partner at Sequoia Capital) surfaced a number of actionable insights for Founders. As shown by his biography on the Sequoia website, his investment approach prioritizes company culture and values.

Scale 289

Scale Company Culture Interviewing Finance 289

SaaStr

APRIL 11, 2023

On a recent episode of the Uncharted podcast with SaaStr’s Poya Osgouei, the SVP of Venture Debt and Startup Banking at Pacific Western Bank, Mark diTargiani, shared what the state of venture debt looks like post-SVB collapse and three tips for communicating effectively during chaos. Be transparent and communicate the basics.

Banking 206

Banking Sales Hiring Venture Capital Communication 206

Sales Hacker

MAY 7, 2024

He has been in the strategy & operations world for the last decade (with Udemy, WalkMe, Okta and Salesforce), and has spent almost the entirely of his career in the B2B technology market (with the lone exception being a slight deviation into the world of M&A investment banking).

Banking 106

Banking Scale B2B Leadership 106

SaaStr

FEBRUARY 21, 2023

And I’ve never asked any of the 30+ founders I’ve invested in. Having said that, investing millions of dollars is a big people risk. A slowdown in investor updates or other scheduled communications. None of my VCs ever asked me how many hours I worked. They asked about the plan, the numbers, the team, and the future.

Banking 228

Banking Investment Communication Marketing 228

Tom Tunguz

FEBRUARY 8, 2021

Leaders rely more on data every day to inform our decisions, to power our products, and to communicate. That’s a quote we’ve heard from our diligence time-and-time again, and one of the reasons we’ve invested in Monte Carlo and partnered with Barr & Lior, the founders of Monte Carlo.

Data 352

Data Systems Review Communication Investment 352

SaaStr

APRIL 26, 2023

The three most important areas of focus almost always include: Great onboarding Content to educate customers Campaigns as a foundation The Takeaway — Invest in your team and prioritize ruthlessly. How do you manage the amount of communication going to your customers? The amount of information a person receives daily is insane.

Scale 216

Scale Strategy Marketing Education 216

Andreessen Horowitz

MAY 6, 2024

On the flip side, athletes, entertainers, and C-level executives also ask what they should expect when investing in technology startups and working with founders looking to build the next big thing. For Founders Make It Make Sense Venture capital is where innovation meets investment. They did not get to where they are by lollygagging.

Technical Review 99

Technical Review Innovation Technical Cofounder Development Team Review 99

Clouded Judgement

JANUARY 26, 2024

For the first time in a decade, IT services will become bigger than communication services in 2024. ServiceNow has been investing, innovating and preparing for this wave for years, which is why we're catching it so early. The Gen AI investments are coming. Altimeter is an investment adviser registered with the U.S.

Cloud 161

Cloud Marketplace as a Service AI Subscription 161

SaaStr

JUNE 29, 2023

AI-Powered Tools: AI-related purchases in Q1: Made up 41% of new investments in Q1. Less investment and reduced funding have caused serious market ripple effects. Be sure you are investing in R&D and hiring strong engineering teams. So, what’s driving these purchasing trends? weakest link. Why are SaaS Prices Increasing?

VP of Engineering 236

VP of Engineering Trends Cybersecurity Sales Hiring 236

Panintelligence

JUNE 7, 2024

Not prioritising your company culture or investing enough in your own team What mistakes have you made and seen in terms of company culture and building teams? Where companies get it right is when they prioritise culture and investment around people. So, invest time in ensuring people are informed correctly and in a timely fashion.

CTO Hire 98

CTO Hire SaaS Business Underperforming Technical Team 98

SaaStr

MAY 3, 2023

Communicating Expectations To Leaders You must provide tangible, measurable behaviors and expectations for your leaders when you have high standards. What are the problems caused by not investing in systems from the beginning? And invest in back-office systems early. It’s also difficult to fix once you get too far in.

Sales Hiring 171

Sales Hiring Scale Pricing Customer Success 171

SaaStr

MAY 4, 2021

In 2014, when I invested in then up-and-comer Talkdesk , it had long since IPO’d and was struggling at a $200m market cap. Five9 has increased its growth margins over time, but telephony and communications have real costs. So Five9, Talkdesk, RingCentral, Dialpad and more boomed during Covid. Five9 is particularly interesting.

Systems Review 337

Systems Review Technical Review Software Review Cloud 337

Intercom, Inc.

MARCH 28, 2022

According to the International Data Corporation (IDC) , 65% of global GDP will be digitalized by 2022, and investment in digital transformation (DX) continues to grow. Invest in creating an integrated tech stack that allows you to seamlessly engage your customers at every stage of their digital journey. More on that later.).

Scale 228

Scale Engagement Technical Review Business 228

SaaStr

MARCH 22, 2024

Anytime you face a layoff or have to make hard decisions about the future of the company vs. the amazing people who have invested in the company’s success, that’s a bad day. Every person can learn what to do and how to be good at sales because it requires data, empathy, communication skills, and getting savvy with presentations about data.

Scale 234

Scale Underperforming Technical Team SMB Finance 234