Intercom, Inc.

FEBRUARY 22, 2022

We do that by: Investing in your trust through compliance with industry security and privacy ISO standards or frameworks such as SOC 2. Hiring and cultivating incredible talent on our Information Security team. Investing significantly in safeguarding our customers’ trust. Shipping quickly and securely.

Data 118

Data CTO Hire Technical Review compliance 118

Intercom, Inc.

APRIL 19, 2018

They include that time is short, opportunities are fleeting, competition is fierce, and engineering resources are scarce. If we are actually trying to win our market and be the absolute best customer communications company, we need to make exquisitely good use of our precious engineering resources. I thought, wow, the system works.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

DECEMBER 3, 2020

When is the right time to hire the first sales rep? Should you hire 2 at a time? What does one look for in their first sales hire? We were hired into the same role, same start date, competed head to head. Bret was formerly the CTO at Facebook. I met Molly, who was the COO at the time, Molly Graham.

Scale 170

Scale Sales Hiring Sales Recruiting Sales 170

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. The Solution: Invest in a revamped data infrastructure. Joel had what he calls “an honest conversation” with Buffer’s CTO Dan. What is Buffer. Click To Tweet. Click To Tweet.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. We chat with Maggie about all things sales – from laying down a solid foundation to hiring the right people and, finally, scaling the team into hyper-growth. Zanade Mann , founder of Black Women’s Business Collective.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStock

MARCH 29, 2019

That’s the advice, Petri Hollmén picked up on the more technical side of things from the opening session on Day 2 with Cal Henderson, CTO of Slack. You can use them the next time you need to convince your manager brand investment makes sense. Hire Game Changers to Propel Growth. People were already looking for it.

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

SaaStr

SEPTEMBER 26, 2019

I looked back at our investment memo, it was a 2K ACV when Jason invested after Y-C. I don’t we can communicate that. So you were the first sales hire. Talk to me about the sales hires that you made back in the early days and talk to me about how it changed through the different stages. Gaetan Gachet : Yep.

Scale 132

Scale Sales Hiring Sales Recruiting Technical Advisors 132

Casey Accidental

JUNE 26, 2018

Technology companies are rapidly hiring analyst roles to pair with their product teams. And while my previous post discussed how to hire analysts and structure their teams within organizations, I haven’t written about how analysts should approach their careers. Option 2: Become an Analytics Manager.

CTO Coach 53

CTO Coach CTO Hire New CTO CTO 53

OPEXEngine

OCTOBER 31, 2019

From speaking with a variety of CFOs and VPs of Finance recently, here’s what we are hearing they are looking for in their FP&A hiring, outside of traditional Finance, math, accounting and reporting skills. Excellent communications skills, both written and verbal. Skills & Experience.

Finance 40

Finance CTO Hire Headcount SaaS 40

Outseta

OCTOBER 15, 2018

Investment funds like Indie.VC The company had for a few years prior followed a growth-first path, hiring aggressively and prioritizing projects designed to make an immediate impact on their growth rate. Wistia Funding History $650,000 from angel investors in 2008 $775,000 from angel investors in 2010 $17.3M of the $3.5M

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Natalia Luneva

APRIL 30, 2021

Of course, our team is involved to an extent, and we have an external part-time moderator for support. We have 2592 community members now (and counting) ”. Here’s another example of how important community feedback is. #5 ’ is often enough for us to decide whether we should invest money in development or not.

Marketing 98

Marketing Social Media SaaS New CTO 98

SaaStr

APRIL 4, 2019

Eyal Manor : But there is a lot of investment in that direction. Megan Leuders: And when you were talking to CEOs and CTOs today, what do you believe is the biggest technology challenge that they are facing as a SaaS company? So deep integration from day one of the data pipelines in real time is super critical.

Cloud 165

Cloud Scale Trends Artificial Intelligence 165

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. The Solution: Invest in a revamped data infrastructure. Joel had what he calls “an honest conversation” with Buffer’s CTO Dan. What is Buffer. Tweet this quote. Tweet this quote.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

SaaStr

MARCH 3, 2020

Brendon introduces his playbook to hiring the first VP of Sales from his experiences as VP of Sales at LinkedIn, EchoSign, Talkdesk and more. Learn the dos and don’ts to make the correct hire the first time and not rush into hiring the wrong VP of Sales, which can cost the company months or even years. Roughly 90%.

Sales Hiring 155

Sales Hiring Sales Recruiting CTO Hire Scale 155

SmartKarrot

MARCH 4, 2021

What makes a chief product officer (CPO) different from a CTO or a VP in the product department. Keep in mind that Chief Product Officers (CPO) are different from Chief Technology Officers (CTO) and Chief Marketing Officers (CMO). A CTO is one who investigates the product development aspect. Like what you are reading?

Part-Time CTO 16

Part-Time CTO VP of Engineering CTO CTO Hire 16

SaaStr

SEPTEMBER 18, 2020

They’ve invested in all of these other businesses. Immediately told them to hire 50 reps in a different city, in a different city, and they did. The CEO was deferential because that was 10 times what he’d ever raised before, and did all of it. We might’ve touched on this one too on the hiring and the people.

Sales Hiring 244

Sales Hiring CTO Hire Scale Investment 244

SmartKarrot

AUGUST 16, 2022

Quarterly business meetings help build strong foundations and encourage excellent communication between all stakeholders. For example: If a specific niche of companies needs a specific feature, they can honestly communicate that. These annual executive business meetings are a wonderful time to discuss contracts.

Technical Review 10

Technical Review Systems Review Business CTO Hire 10

SaaStr

MARCH 12, 2019

With the scaling of departments and teams, what has Erica seen work really well when it comes to making cross-functional teams communicate really well? What are the inflection points where Erica often see communication or process begin to breakdown? How should compensation plans be altered with the move? I came back to North America.

Scale 171

Scale Enterprise Scaling Sales Hiring 171

SaaStr

APRIL 16, 2019

We ended up signing that contract in the uber back to the airport on the way home. It was our largest contract to date, kind of helps the other quarter. I had my CTO and everyone would be like, “You can’t do this. For example, I referenced hiring a Chief Revenue Officer, Bill. This is never going to work.”

CTO Hire 152

CTO Hire Travel Underperforming Technical Team CTO Coach 152

SaaStr

FEBRUARY 28, 2020

As for Karl, prior to founding the company he spent 6 years at Google in some fascinating roles including Head of Patents, Head of Business Development in China and running Google’s energy investments. How does one know when we need to hire generalists vs specialists? How does Karl structure the hiring process today? What works?

Sales Hiring 213

Sales Hiring Scale CTO Hire CTO Coach 213

SaaStr

APRIL 9, 2019

And then, invest your energy and time into the product. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. You’ve got to learn about sales, about marketing and, otherwise, you need to hire a lot of other people around you to help.

Sales Hiring 127

Sales Hiring Scale CTO Hire Marketing 127

Tom Tunguz

OCTOBER 24, 2021

A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. What kinds of communication? I really like that part. Excited to be back emceeing.

CTO Coach 122

CTO Coach Sales Hiring Sales Recruiting CTO Hire 122

SaaStr

DECEMBER 13, 2019

And one of the things I realized is that change in culture, probably the biggest thing that we need to do both as leaders and companies, but as well as operators is be very transparent, number one, about what you’re doing and over communicate. I think the combination of transparency and over communication is the key there, really.

Technical Advisors 161

Technical Advisors Scale Technical Review Payment Solutions 161

Sales Hacker

JUNE 12, 2020

This is a relationship worth investing in. If you are trying to overcome no brand and market, you can’t ask somebody for a three year contract. Or, if you do ask for a three year contract, have some terms in there that show that you’re going to prove ROI. Down the road, you can say, “ I demand a two year contract.

Enterprise 69

Enterprise CTO Hire Startup Technical Cofounder 69

SaaStr

NOVEMBER 21, 2019

Join this panel of investors from Connect Ventures, Blossom Capital, Dawn Capital, The Family, and Indico Partners as they provide an overview of the current investment landscape, and discuss whether the seed stage is emerging as the new Series A. We are a $50 million fund based in Lisbon, and we invest mainly in seed stage.

New CTO 142

New CTO Sales Hiring B2C CTO Hire 142

SaaStr

MAY 2, 2019

Join Vlad Shmunis, founder, chairman, and CEO of RingCentral as he discusses RingCentral’s journey from a two-person startup to a $7B market cap global enterprise communications company (NYSE:RNG) — the good, the bad, and the ugly. RingCentral is a unified communications as a service space, UCAS. Vlad : Yeah. So what is RingCentral?

Scale 141

Scale Business Sales Hiring CTO Hire 141

Sales Hacker

OCTOBER 13, 2020

Instead, there’s one continuous streamlined customer-centric journey, leveraging the next generation of artificial intelligence, Outreach allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time enabling personalization at scale previously unthinkable. Are they hiring?

Marketplace as a Service 94

Marketplace as a Service CTO Hire Sales Recruiting Scale 94

SaaStr

OCTOBER 16, 2020

Paul Rosania: But really more than anything, I think slowing down a little bit, spending a little bit more time writing things down and using long form writing or some equivalent, more thought out and edited way of communicating is actually what’s needed in a time when it’s hard for people to communicate.

CTO Coach 168

CTO Coach Sales Hiring CTO Hire Software Review 168

The Angel VC

FEBRUARY 29, 2012

This can be a huge advantage, especially for a bootstrapped startup that can't afford to hire many people. If you have too many founders, too much time is spent on communication, and each founder doesn't get a big enough share in the company.

CTO Hire 106

CTO Hire Startup Sales Hiring New CTO 106

Sales Hacker

JANUARY 21, 2020

Now he’s a partner making investments on the VC side at Foundation Capital with over 20 years of operational experience. Now he’s a partner making investments on the VC side at Foundation Capital, but has over 20 years of operational experience. We invest in technology companies typically at the earliest stages.

Payment Methods 55

Payment Methods Scale CTO Coach SMB 55

Outseta

NOVEMBER 19, 2019

And many CEOs simply fail to understand the nuances of the role and the future building benefits of marketing investments made in areas like “brand” where the return on investment is not immediately recognizable on the balance sheet. This is empowering and allows me to execute at a dramatically fast pace than I otherwise could.

Sales Hiring 50

Sales Hiring CTO Coach CTO Hire Underperforming Technical Team 50

Sales Hacker

AUGUST 18, 2020

Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable, unimaginable, impossible. Check them out at www.outreach.io. Let’s go do it.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

OPEXEngine

NOVEMBER 11, 2020

This made it hard to chart a clear course: Jebbit’s message to the market was a bit too broad, causing Sales to bring in customers across a range of personas, prompting CS to invest extra resources to keep a wide variety of customers engaged.”. How will you proactively communicate with them? Get it done faster.

Startup 91

Startup Scale Systems Review Technical Review 91

Sales Hacker

MARCH 25, 2019

Simmone talks about her experience building Gilt City and Kidpass as a woman of color and how she advises companies to build diversity and inclusion into their hiring practices and sales teams. How to build diversity into your hiring practices. It really starts in how you’re hiring. Unconscious bias is a part of all of us.

Sales Hiring 68

Sales Hiring Revenue CTO Coach CTO Hire 68

SaaStr

JULY 10, 2021

Which role should you hire for first? For starters, your first hire should be someone who can complement your skills, someone who is strong in areas where you’re weak, but it goes much deeper than that. I am guessing it’s probably the hardest problem to solve, hiring a job, let alone at this level. And for good reason.

Sales Hiring 254

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 254

Teamgate

JANUARY 14, 2019

All marketing communications, paid or unpaid, online or offline, should be aligned to maximise results. What we are seeing is that often there are companies with 2 co-founders, a CEO and a CTO, and marketing is often left behind. If you have some sort of budget – I’d recommend hiring someone in-house.

Interviewing 81

Interviewing Startup Technical Review Technical Advisors 81

Sales Hacker

JULY 21, 2020

Businesses run on documents, Conga is changing the way the world works by modernizing, streamlining, and automating your documents, contracts, and processes to make it easier to do business. Then that advice turned into, “Let me take a look,” and, “Let me take a look,” into, “Can I invest?”

Outsourcing Services 72

Outsourcing Services Scale Outsourced Development Technical Review 72