SaaStr

JULY 2, 2025

” Example: They built a “Wiz spell checker” GPT that every employee uses for customer communications. Marketing’s job isn’t just external—it’s helping everyone communicate better. Amazing people are now 100 times more effective. But I still need amazing people.”

Sales Hiring

Buffer Resources

OCTOBER 3, 2024

Most networks are coming up with new and engaging ways to help you communicate with your audience via your social media accounts. For example, skincare creator Aishwarya Nagpal regularly engages with her followers on her social media posts’ comments and uses those audience connections to find content ideas.

Social Media

SaaStr

JULY 29, 2025

He’s leading Monday.com’s implementation of AI-powered deal desk assistance and automated engagement mapping. His team has been pioneering automated CSM engagement tracking and customer intelligence aggregation at scale. Previously, customer success managers had to manually log every interaction. Budget accordingly.

AI Search

SaaStr

JULY 7, 2025

Security and data infrastructure companies emerged as the biggest winners, while general productivity and communication tools lagged significantly. Bottom Lin e : Success in 2025 required either mission-critical positioning (security, data), clear AI differentiation (Palantir), or deep vertical specialization (Veeva, Guidewire).

AI

Buffer Resources

AUGUST 26, 2024

Ask engaging questions Engaging your target audience with thought-provoking questions is a clever, lightweight way to boost engagement and gather useful information for your content, work, or life. The latter is a particularly great strategy on Threads, where niche communities are often ready to lend a hand.

Social Media

SaaStr

DECEMBER 4, 2024

But across the market, there are examples where, later down the line, you see it was a bad decision for your product or company long-term because it hurt engagement or user growth in an unintended way. Demonstrate The Value Associated With Price Increases Price increases go bad with messaging and a lack of value communicated.

Payments

Buffer Resources

SEPTEMBER 11, 2024

“My LinkedIn followers seem to engage with longer-form content that delivers as much upfront value as possible,” says Senior Design Engineer, David Luhr. Hailley Griffis , Head of Communications and Content, agrees that sharing a peek behind the curtain of how you work can resonate. tends to get the most engagement.

Social Media

User Pilot

OCTOBER 19, 2024

Similarly, you want to communicate clearly and honestly about your products, features, and services. Make the customer journey more engaging Turn your customer’s journey into an exciting adventure filled with interactive elements, fun surprises, and exciting rewards. Use gamification to drive engagement.

Business

ChurnZero

JULY 24, 2025

How it helps you: Triggering the creation of an AI-generated follow-up is now automated instead of manual Managed at the individual CZ user level and can be toggled on and off as needed Streamlines post-meeting communication, ensures consistency, and helps CSMs maintain momentum without adding to their workload 2. plays, alerts, surveys, etc.)

AI

Buffer Resources

AUGUST 6, 2024

  And, as I started implementing thought leadership strategies into communication efforts for my clients, I saw how their messaging and connection with potential customers was transformed — so The Conscious Publicist became not just a PR advisory, but one focused on thought leadership.  

Social Media

Buffer Resources

JULY 11, 2024

Establishing yourself as a thought leader and building an engaged audience on the platform can help generate new customers for your business, exciting job opportunities, and even paid side projects as a B2B (or B2C) creator.    Plus, posting and engaging often can turn into a content flywheel of sorts.

Branding

Buffer Resources

MAY 13, 2025

Engagement rate Engagement rate tells you how much your audience is interacting with your content — not just seeing it, but actively responding to it. Things like likes, comments, shares, or saves all count towards engagement rate. On the flip side, if engagement is low, that’s your cue to experiment.

Social Media

SaaStr

JULY 23, 2025

The $210M combined ARR suggests we’re already at 10-15% penetration of the most engaged user segments. Horizon 2: Enterprise Democratization (2027-2030) TAM: $40-300B This is where vibe coding becomes transformational rather than just convenient.

Software Review

User Pilot

OCTOBER 31, 2024

These issues might range from low engagement with specific features to a high churn rate or poor user onboarding. This workflow should detail how data will be collected, processed, and analyzed (and by who), as well as how insights will be communicated across the organization. How will it be analyzed?

Strategy

Clouded Judgement

JULY 2, 2025

Here’s some additional data on their products I mentioned above (all copy / pasted from the S1) FigJam : “FigJam is our product tailored for ideation, brainstorming, and rapid communication of ideas. In FigJam, users can also use AI to generate templates for group brainstorms and summarize meeting notes in seconds.”

Benchmarks

ChurnZero

NOVEMBER 26, 2024

3: Provide an engaging overview. Begin your customer success job description with a short, engaging summary that captures key details about your company, the purpose of the role and its importance, as well as expectations regarding the location. A description of the initial training and onboarding process.

Technical Review

Buffer Resources

SEPTEMBER 5, 2024

While our team is still fully remote and distributed—Hailley Griffis, our head of Content and Communications, is based in the U.S., We use different tools and processes, although our commitment to transparency and frequent communication is still essential.  

AI Search

Blulogix

DECEMBER 27, 2024

Streamlined Renewals: Automated renewal management eliminates the risk of lapsed contracts, ensuring customers stay engaged and revenue streams remain intact. Focusing on Customer Transparency: Build trust through clear, itemized invoicing and proactive communication about renewals and charges.

Payment Features

SaaStr

JUNE 24, 2025

This could include automated customer communications, self-service onboarding flows, and AI-powered support. Scaling Implications: If you can achieve efficient growth with leaner teams early, you have more runway and higher margins as you scale. .”

Scale

SaaStr

MARCH 18, 2025

” This distributed structure created intentional communication patterns that might not have developed in a single office. ” The founders’ deep technical expertise from their previous company (Adallom, which sold to Microsoft) allowed them to engage with security practitioners as peers rather than vendors. .”

Scale

User Pilot

APRIL 30, 2025

Its about building a repeatable system that drives discovery, boosts engagement, and keeps users coming back. Boost user engagement by improving onboarding with personalization and gamification. They need to communicate benefits, not just features. Create communities to engage mobile users.

Strategy

User Pilot

JULY 23, 2025

Low user engagement and feature adoption Reaching the *right* users at the *right* time Understanding the announcement’s true impact See how to nail your next New Product Announcement Stop guessing and start delivering targeted, effective in-app announcements. We announce it to all of our users at once To specific segments (e.g.,

Mobile

Buffer Resources

AUGUST 2, 2024

” “Open standards in social media could be as powerful as open standards have been for direct and private communication (email). “ActivityPub and AT Protocol are built with open standards philosophies, and could similarly enable a new playground of innovation, with openness, ownership, and interoperability at their core.”

Social Media

FastSpring

JANUARY 9, 2025

So these are games that players can commit to for long periods of time that they stay highly engaged with that have deeper monetization. But if you have a direct-to-consumer option, if you have that web shop, then you can build that direct relationship with your, often your most engaged players. So these two make a lot of sense.

Payments

User Pilot

NOVEMBER 14, 2024

Product usage patterns and engagement levels (those who use the product more than others). In-app behavior , like events they’ve completed, features they’ve used, or in-app flows they’ve engaged with. Feature engagement analytics in Userpilot. What metrics should you consider? Segmentation in Userpilot.

Strategy

SaaStr

DECEMBER 5, 2024

Strategic Imperative : To stand out, you must: Leverage buyer intent signals Clearly articulate your unique value proposition Engage economic buyers (often the CFO) early in the sales process 3. C-Suite Involvement : Executive participation in purchasing decisions has jumped 14% year-over-year.

AI

User Pilot

JULY 14, 2025

." The solution isn't more tools: it's one omnichannel customer engagement platform that connects every user interaction and related analytics. What should a good omnichannel customer engagement A product marketer ’s number one goal is to create a cohesive communication strategy that powers the whole customer lifecycle.

Engagement

SaaStr

AUGUST 8, 2025

For integration, Cal.com users can add Roam as an integration within their calendar scheduling environment, enhancing workflows for distributed teams by making it easy for coworkers to communicate and brainstorm in real-time.

AI

Chart Mogul

JANUARY 9, 2025

Here, customers usually find your brand through marketing channels and then engage with it through tools like interactive self-guided demos, free trials, or freemium versions of your product. In these cases, the model helps communicate the value of the change and introduces prospects to the innovation. What makes you stand out?

Scale

User Pilot

JULY 12, 2025

Google Analytics) We don’t have a dedicated tool yet Advanced product analytics platforms How do you communicate with users based on their actions? Effective behavioral segmentation allows for timely and relevant user communication. For example, we can promote advanced modules to power users who demonstrate high engagement.

Customer Lifetime Value

ChurnZero

MAY 22, 2025

Keep reading for highlights around our Engagement AI, new video AI integration with Synthesia, and collaboration improvements to Success Plans. 1: Engagement AI Details : Do you have a multi-faceted understanding of your customers health?

Engagement

ChurnZero

OCTOBER 25, 2024

If that number seems small, consider the fact that the number of lines of communication within a team increases exponentially as the team size grows. Take a look at the visual representation of all those lines of communication – no wonder life and work just get more complicated as your team grows! Image source: Sync.)

Scale

User Pilot

APRIL 30, 2025

The real challenge lies in keeping them engaged and returning for more. In this post, I’ll share just that: how to improve app engagement , retention, and other growth metrics with Userpilot. 9 Ways to improve app engagement with Userpilot features 1. Getting users to download your app is only half the battle.

Engagement

User Pilot

OCTOBER 19, 2024

A well-crafted release note can transform how you communicate product updates to your users. With the right release notes template, you can transform your software updates from snooze-fests into engaging content that keeps your users in the loop. What are release notes?

Social Media

SaaStr

MAY 26, 2025

Engage your executive team. Over-communicate value. Regularly communicate how your solution is helping their team succeed. If you can tie your product directly to their KPIs, youll have a much stronger case. If the account is large enough, get your executives involved. Get the CEO and VP personally involved now.

Churn

Subscription Flow

OCTOBER 10, 2024

To prevent this, companies should schedule their data transfer in the hours that least impact their customer engagement. Service Disruption Downtime during the billing system migration can lead to revenue loss. This is because it can disrupt the customer services. Pre-estimating the downtime hours helps you schedule your migration better.

Payment Solutions