User Pilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! What are the best Salesforce integrations in 2024? Book the demo to find out more!

Payments 98

Payments Payment Services Payment Methods Payment Solutions 98

Blulogix

MARCH 22, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Strategizing Customer Penetration for Enhanced Growth For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

B2B 89

B2B Subscription Payment Features Consulting 89

User Pilot

MARCH 7, 2024

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? We also look at a couple of analytics tools for analyzing user engagement. TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested.

Engagement 96

Engagement Metrics Underperforming Technical Team Scale 96

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. SaaS companies’ success is largely dependent on their use of subscription billing.

SaaS Payments 83

SaaS Payments Payment Services Payments Payment Solutions 83

Buffer Resources

AUGUST 28, 2023

TikTok has its revamped Creativity Program , YouTube has the YouTube Partner Program , and now, Instagram creators who want to monetize their content directly have the Subscriptions feature. What are subscriptions on Instagram? For example, creator Joy Ofodu created an Instagram subscription to offer exclusive content.

Payment Features 75

Payment Features Payments Subscription Payment Methods 75

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Personalized content recommendations, usage tips, and targeted offers can significantly enhance engagement.

Retention 52

Retention Engagement Strategy AI Search 52

ChurnZero

MARCH 28, 2023

A successful subscription model depends on retention. One key to keeping customers is keeping them engaged. What is customer engagement? Customer engagement is the sum of all interactions between a customer and a company. Many of these are individual interactions but some engagement occurs at an organizational level.

Engagement 52

Engagement Strategy Scale Payment Features 52

ProfitWell

NOVEMBER 8, 2019

Scheduled payments have become a core form of revenue collection. Of course, recurring payments vary depending on the business. As the subscription universe continues to expand, you can expect to see even more subscription payment plans. What are subscription payments? Predictable income.

Merchant Services 68

Merchant Services SaaS Payments Payment Features Payment Services 68

User Pilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. TL;DR In-app communication shouldn’t be used interchangeably with push notifications since the two have very different use cases. What is in-app communication?

Communication 96

Communication Onboarding User Experience Retention 96

ChurnZero

JANUARY 24, 2022

Building a business from the ground up always has its challenges, but maintaining a subscription-based business can be particularly difficult due to its ongoing nature. One of the most effective ways to run a subscription-based business is through a customer-centric strategy. You might be wondering, what is customer centricity ?

Payment Features 98

Payment Features Subscription SaaS Payments Payment Services 98

Stax

MARCH 26, 2024

Learn More Understanding Online Terminals (aka Virtual Terminals) An online terminal, often called a virtual terminal, is a web-based application that enables online payments without needing a physical credit card machine or POS (Point of Sale) system. Disputes and chargebacks Clear communication is key to reducing payment disputes.

Payment Methods 88

Payment Methods Merchant Services Payment Services Payments 88

Blulogix

JANUARY 18, 2024

Streamlining Subscription Renewals with a Robust Billing Platform By BluLogix Team Subscription renewals stand as a critical pillar in the structure of any subscription-based business, playing a significant role in both customer retention and as a potential point of revenue loss if not managed effectively.

Subscription 52

Subscription Payment Features Scale compliance 52

Subscription Flow

DECEMBER 1, 2023

Recurring revenue models, or subscription models , can be a great way for businesses to generate income while providing customers with the options they want. However, a distinct set of metrics is needed for the subscription business model in order to track and keep an eye on the company’s health.

Subscription 59

Subscription Payment Features Metrics Business 59

Blulogix

FEBRUARY 13, 2024

This blog post explores effective techniques for identifying what your customers truly value and how to align your subscription offerings with these expectations, ensuring your services resonate deeply with your audience. Engage in Direct Feedback: Regularly solicit feedback from your subscribers through surveys, interviews, and focus groups.

Payment Features 52

Payment Features Subscription Marketplace as a Service B2B 52

Stax

APRIL 18, 2024

Mobile credit card processing enables them to collect same-day payments on the spot, eliminating the hassle of invoicing or waiting for checks. This not only improves cash flow but also enhances customer satisfaction by offering convenient payment options. And with that, you’re up and running. This doesn’t have to be the case.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Buffer Resources

AUGUST 16, 2023

We’ve shared a number of parts of Buffer’s business transparently over the years — and one piece we’ve always wanted to expand on is where your money goes when you pay for a Buffer subscription. and Pendo for customer communication and engagement.

Merchant Services 74

Merchant Services Payment Services Payment Features Payments 74

Totango

AUGUST 8, 2021

We recommend six best practices for using customer information to improve engagement with your software product and increase the likelihood of customer renewal : Establish Goals and Milestones. Offer Relevant Communications. Build a Customer Community. Data-Driven, Goal-Based Engagements. Offer Relevant Communications.

Engagement 118

Engagement Customer Success Software Onboarding 118

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. It’s especially important to engage executives and stakeholders to ensure retention. In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients.

Engagement 77

Engagement Technical Review Software Review Enterprise 77

User Pilot

MARCH 1, 2022

There are multiple channels and tactics you can implement to engage with customers and bring them back. why segmentation and good customer service are key drivers of user engagement. 10 re-engagement strategies you can start implementing right away. Use the “what’s new” email to re-engage inactive users.

Engagement 97

Engagement SaaS Social Media Churn 97

CustomerSuccessBox

MARCH 10, 2022

The role and responsibilities of these two separate operations-“ Client Service Manager ” and “ Client Engagement Manager ”-differ. The added advantage is in learning a new language to be able to communicate with clients from different residences and the know-how of customer service software is beneficial.

Engagement 52

Engagement Management Underperforming Technical Team Outsourced Development 52

User Pilot

AUGUST 15, 2021

A key reason why customer engagement metrics are important to successful SaaS businesses. While customer acquisition is important, if you're unable to keep user engagement up, you've built a leaking house that will drown everyone in it! Measure engagement by feature usage to understand what brings the most value.

Engagement 98

Engagement Metrics Scale SaaS 98

Blulogix

FEBRUARY 17, 2024

The Art of Flexibility: How to Master Dynamic Pricing Models in Subscription Billing By BluLogix Team Adapting to the Pulse of the Market for Maximized Revenue In today’s rapidly evolving digital marketplace, static pricing models are becoming a relic of the past. Transparency builds trust and helps manage customer expectations.

Payment Features 52

Payment Features Subscription Pricing Marketplace as a Service 52

Totango

APRIL 16, 2021

Personalized customer engagement promotes more active use of your product and stronger relationships with your brand. This lays the groundwork for subscription renewals and upsell opportunities. Learn what types of communication you can personalize and what techniques you can use to promote personal engagement.

Engagement 69

Engagement Communication Onboarding Customer Success 69

ChurnZero

JANUARY 24, 2022

Building a business from the ground up always has its challenges, but maintaining a subscription-based business can be particularly difficult due to its ongoing nature. One of the most effective ways to run a subscription-based business is through a customer-centric strategy. You might be wondering, what is customer centricity ?

Payment Features 52

Payment Features Subscription SaaS Payments Payment Services 52

ChurnZero

JANUARY 24, 2022

Building a business from the ground up always has its challenges, but maintaining a subscription-based business can be particularly difficult due to its ongoing nature. One of the most effective ways to run a subscription-based business is through a customer-centric strategy. You might be wondering, what is customer centricity ?

Payment Features 52

Payment Features Subscription SaaS Payments Payment Services 52

Subscription Flow

JANUARY 30, 2024

To encourage your customers to renew their subscriptions at the end of their term, a number of procedures and tactics are involved in devising your B2B SaaS renewal strategy. But becoming an expert in SaaS subscription renewal oversight can be difficult. Moving into 2024, the landscape has shifted considerably.

SaaS Payments 59

SaaS Payments B2B Strategy Payment Services 59

Totango

SEPTEMBER 22, 2020

There are 5 recommended best practices in using customer information to improve engagement with the product and increase the likelihood of customer renewal : Establish Goals and Milestones. Offer Relevant Communications. Build a Customer Community. Data-Driven, Goal-Based Engagements. Offer Relevant Communications.

Engagement 96

Engagement Strategy Scale Customer Success 96

Neil Patel

APRIL 13, 2021

How to Use Influencer Engagement Marketplaces. Before you jump into a subscription, though, here are some steps I suggest you work through. For example, are you trying to increase sales, generate hype around your brand, or boost your engagement levels? Engagement. Are you excited to give influencer marketplaces a try?

Marketplace as a Service 124

Marketplace as a Service Engagement Social Media Sales Recruiting 124

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. How many employees support digital engagement at Aruba?

Scale 111

Scale Engagement Scaling Strategy 111

How To Buy Saas

MAY 2, 2024

Through the various robust features that Interakt offers, you can create compelling marketing strategies to generate more engagement and ROAS. Manage Interactive Voice Response (IVR) type FAQs to promote better customer engagement. Supports media-rich promotional messages that help to engage more customers. Elite $109.99

Engagement 40

Engagement Payments Payment Solutions Payment Methods 40

Intercom, Inc.

MARCH 10, 2022

Activate proactive engagement across your e-commerce site. Luckily, consumer behavior has shifted towards being more understanding since the pandemic, so long as communications are clear. In fact, 75% of consumers were more likely to favor brands that exhibited clear and frequent communication during the pandemic.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

Intercom, Inc.

AUGUST 31, 2021

In addition to email, you can now choose from a range of conversational message types – like push notifications, in-product messages, banners – so you can engage and inform your customers in the right place, at the right time, using the channel (or channels) that work best. Payment expirations. Order or delivery confirmation.

Payments 218

Payments Payment Solutions Payment Methods Subscription 218

User Pilot

MARCH 9, 2022

Product communication through in-app messaging is crucial, as it can influence user behavior or promote a new feature. In-app messages can encourage freemium users to upgrade to a paid subscription by highlighting the extra value of certain features — increasing expansion MRR in the process! Let’s get started! What is in-app messaging?

Engagement 89

Engagement Customer Lifetime Value SaaS Onboarding 89

FastSpring

OCTOBER 13, 2020

Create a communication calendar that includes the schedule for each email blast, the customer profile being targeted, the purpose of the email (upsell or cross-sell), and the subject of the email. Your communication calendar will keep you accountable and ensure you’re regularly reaching out to your customers.

Retention 148

Retention Payment Features Payment Methods Payment Services 148

SaaStr

JANUARY 24, 2022

Let’s say you receive a contract from a customer that outlines they will pay you $100 for the monthly subscription with an invoice of terms Net 30. Accrual accounting means you send the invoice for $100 to your customer in January, but will not receive the money until February. With a rental engagement, the burden falls on you.

Finance 328

Finance Outsourcing Services Systems Review Technical Review 328

SaaSOptics

MARCH 10, 2022

Is your company taking advantage of CFO tools like automated invoicing, database management, and automatic tax-compliance updates? As the world’s #1 CRM platform, Salesforce can do everything from providing more insight into customers or sales to improving inter-company communication for better customer service. If not, read on.

Payment Services 87

Payment Services SaaS Payments Payments Payment Solutions 87

FastSpring

FEBRUARY 8, 2024

With these changes, we aim to make it easier for you to stay informed, engaged, and empowered with the latest updates to our platform. If you are a US seller with proceeds exceeding $20,000 and engaging in 200 or more transactions during the year, you should have received IRS Form 1099-K, Payment Card and Third Party Network Transactions.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78