SaaStr

NOVEMBER 25, 2021

Talk to any experienced SaaS sales leader in a competitive space. It’s a feature that, for a material number of customers and prospects, wins the deal vs. the competition. But for a while, as you are scaling, you can beat the competition in at least specific deals in specific segments with a 10x Feature. Phew, a long time!

Scale 246

Scale Mobile Branding Engineering 246

Intercom, Inc.

APRIL 22, 2019

His new venture focuses on creating a central knowledge network for scaling businesses so that employees aren’t wasting hours by chasing down important resources and company history scattered across a host of apps like Google Docs, SharePoint sites, Evernote and more. Collaboration pains increase as you scale. Short on time?

Scale 157

Scale Scaling Underperforming Technical Team AI Search 157

SaaStr

JANUARY 11, 2024

We often start speaking with a startup when they have GTM questions rather than seeking capital which then leads to an investment opportunity over time. That reflection could lead to some important breakthroughs around the optimal vision for your path forward. #4. These investments typically occur between the seed and the A round.

Technical Review 294

Technical Review Scale Management Sales Hiring 294

SaaStr

DECEMBER 1, 2024

As Co-CEO, he has helped transform monday.com from a team management tool into a leading work operating system platform used by hundreds of thousands of organizations worldwide. Product-Led Growth Before It Was Cool While others were building massive sales teams, Zinman pushed for a product that would sell itself. The result?

Scale 235

Scale SaaS Company Culture Leadership 235

Intercom, Inc.

OCTOBER 8, 2020

Many businesses struggle to strike a balance between freemium’s light-touch customer engagement with the more involved enterprise sales process. For every company that’s executing the freemium model successfully, there are hundreds more that struggle and the tension it can create between sales, marketing, and product teams.

Scale 206

Scale Sales Hiring Software Review Technical Review 206

SaaStr

JULY 16, 2019

Join Rene Yang Stewart, Co-Head and Principal, Vista Equity Partners, and Monica Enand, Founder and CEO, Zapproved, as they discuss growing a company from product market fit to scale. Hear perspectives from both the investor and founder as the company scaled. Vista Equity Partners invested in Zapproved in 2017. Monica Enand: Yeah.

Scale 136

Scale Product Marketing Scaling Marketing 136

SaaStr

AUGUST 24, 2019

Talk to any experienced SaaS sales leader in a competitive space. It’s a feature that, for a material number of customers and prospects, wins the deal vs. the competition. But for a while, as you are scaling, you can beat the competition in at least specific deals in specific segments with a 10x Feature. Phew, a long time!

Scale 198

Scale Mobile Branding Engineering 198

Intercom, Inc.

FEBRUARY 6, 2020

When Yvonne joined in 2016, the business unit consisted of just 10 people across product, engineering, sales, and marketing. Our Senior Director of Demand Generation Brian Kotlyar recently spoke with Yvonne about her experience scaling Udemy for Business. Turning a sales objection into a unique differentiator.

Marketplace as a Service 243

Marketplace as a Service Scale Sales Recruiting Business 243

SaaStock

FEBRUARY 14, 2019

We’ve gathered LatAm’s leading SaaS founders, executives, and investors – as well as a few international faces – for an unbeatable few days of knowledge and networking. In 2010, he joined DGF Investimentos, one of the top VC firms in Brazil. Talk: Scaling & Exiting: Dreams, Designs & Dramas.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

JUNE 24, 2021

SproutSocial was founded in 2010. While Sprout Social has “only” added 13% new customers each year since 2018, those customers even with 110% NRR compound, leading to 32% ARR Growth. It’s not your valuation today that matters. It’s where you can grow into, in SaaS. Keep going in SaaS. Value compounds.

Social Media 321

Social Media SMB Cloud Scale 321

SaaStr

FEBRUARY 25, 2020

Just like filing your income tax returns or hanging that state-mandated safety poster up in your break room, sales tax is a back-office pain point, not a profit center. . That makes sales tax compliance easy to ignore… until it becomes a problem. . Why is sales tax such a pain for SaaS companies? There are a few reasons.

Merchant Services 184

Merchant Services Technical Review Scale Sales Hiring 184

SaaStr

JUNE 5, 2020

I argue that standard saas metrics make it possible for founders to scale using debt capital (production capital thats cheaper) instead of solely relying on venture capital (financial capital thats more expensive). . It’s no longer viable for financial capital to invest in the next CRM or sales automation tool. Gross margin 85%?

Venture Capital 272

Venture Capital Technical Review SaaS Scale 272

SaaStr

JULY 22, 2023

Secondary sales done right truly align founders and the company and incent them to go long. We’re dealing with a lot of drama from that today, with founders who made millions or more before really getting to scale — and are now half-checked out. Or totally checked out: We’re more back to normal now.

Scale 245

Scale Pricing Acquisition Scaling 245

Intercom, Inc.

JUNE 16, 2020

But first, let’s take a look at how loyalty emerged as a priority, and why leading businesses are investing in customers, not stakeholders or employees, to drive up revenue. In 2010, leading management thinker Roger Martin declared we’re entering the age of “customer capitalism.” The era of customer capitalism.

Scale 238

Scale Social Media Customer Support Scaling 238

SaaStr

JUNE 4, 2021

We can look back at how Datadog scaled. Pomel focused his session on: Making your SaaS startup customer-centric: Hw event marketing has helped him integrate his engineering and sales teams. We scaled them from scratch, basically. We started the company in 2010. And the story there was that we knew each other very well.

Scale 311

Scale Underperforming Technical Team Sales Hiring Engineering 311

Tom Tunguz

AUGUST 26, 2019

Recently, we’ve seen a series of product-driven companies building huge customer bases with tremendous account expansion and terrific sales efficiency. DataDog provides a very popular IT monitoring solution that has grown from its founding in 2010 to a huge business. DataDog is 2x the scale of New Relic but growing just as fast.

Metrics 189

Metrics Benchmarks Scale User Experience 189

Tom Tunguz

MAY 23, 2017

In January 2010, Andrew Parker wrote a post called the Spawn of Craigslist. Etsy dominated the arts and crafts for sale. After a company reaches a particular scale, teams grow and specialize, collaboration becomes more important, and so does control. Andrew identified companies that had built businesses by unbundling Craigslist.

Scale 198

Scale SMB Education Startup 198

Intercom, Inc.

JANUARY 18, 2023

To this day, we’ve scaled quite well across the US, but we still have a big international pool of online tutors that use us to teach online. This was all the way back in 2010. ” The sales leader has insight into what’s happening. So, we got pulled into US school districts relatively organically.

Scale 205

Scale Education VP of Engineering Technology 205

SaaStr

APRIL 30, 2022

Customer acquisition is basically how much do you spend in terms of sales people, sales team, and in terms of marketing to acquire a new customer. The key here is knowing what your sales model is. And there are basically two sales models out there. Kind of extreme sales models out there for SaaS businesses.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

SaaStr

JUNE 7, 2021

About 2010, we started a completely different product line. ” I have apples for sale. Jason : You resisted that, and then usually there’s another time, as you start to scale, whether it’s 20 million, 30 million, when you want to get ahead of the curve, and also sometimes your inefficiencies increase, right?

Sales Hiring 337

Sales Hiring Underperforming Technical Team SaaS Headcount 337

SaaStr

NOVEMBER 19, 2019

In this session, hear from three women who founded, funded and are leading WebPT, one of the nation’s fastest-growing SaaS companies in the specialty electronic medical record sector. Learn what it takes to create your own category, achieve scale in a niche SaaS vertical and how it requires more than just discovering an unmet need.

Scale 177

Scale SMB VP of Engineering Leadership 177

Sales Hacker

NOVEMBER 12, 2018

This week on the Sales Hacker podcast , we interview Ilir Sela , the Founder and CEO of Slice, one of the fastest growing companies focused on the small business space in the US. . If you missed episode 32, check it out here: PODCAST 32: Why Curiosity and Passion are Superpowers For Sales Leaders w/ Scott Schnaars. What You’ll Learn.

Scale 71

Scale Scaling Venture Capital Interviewing 71

SaaStock

MARCH 1, 2019

As we first looked at bringing our leading SaaS conference to Asia and considered what help we could offer, we thought about localization and know-how about legal and cultural differences as some of the critical success factors. It’s one of the leading financiers of top notch companies like Facebook, Twitter, Spotify, and many more.

SaaS Payments 190

SaaS Payments Venture Capital Payment Services Telecommunications 190

SaaStr

JANUARY 14, 2020

And from about 2007 till 2010 we bootstrapped and built the first version of the Pluralsight you see today. That was in 2010, and we committed the company to go big with this cloud-based SaaS business model that would allow us to reach individuals anywhere in the world. So, let me walk you through that.

B2B 150

B2B B2C Scale New CTO 150

Sales Hacker

SEPTEMBER 13, 2022

In this episode of the Sales Hacker Podcast, we have Tim Strickland , CRO at ZoomInfo , a sales tech company that empowers revenue teams to drive business growth with its suite of multiplatform tools. If you missed episode 216, check it out here: Finding the Perfect Fit—Managing and Hiring in the New Sales World with Mike Sadler.

Scale 98

Scale Sales Hiring Acquisition Leadership 98

Kellblog

JANUARY 3, 2022

When an idea succeeds, great — let’s scale it up. But you’re not fully committed, the board is split on the decision, you’re worried about the CAC impact of initially unproductive sales investments, and you’re not sure what to do. Good sales DNA you convince yourself.

Sales Hiring 142

Sales Hiring Scale Consulting Leadership 142

Sales Hacker

SEPTEMBER 11, 2020

Series B: This is when a startup has developed a substantial user base and has proven to investors that it’s ready to scale on a larger level. Instead of asking, “ Who should I be prospecting into? ” Begin with a search for accounts ( not leads ). Reference how you’ve helped other startups in a similar space scale.

Outsourcing Services 98

Outsourcing Services Scale Startup Outsourced Development 98

Unbounce

JUNE 23, 2020

Today, it’s those incredibly personalized marketing experiences that are most effective at getting signups and sales online. But at the end of the day, we know that what you really care about is getting more conversions , whether that’s leads, sales, signups—you name it. “But can I keep my existing plan?”

Pricing 120

Pricing Scale Machine Learning Artificial Intelligence 120

Tom Tunguz

OCTOBER 13, 2014

As the chart above shows, the total number of venture-backed acquisitions, in red, has exceeded the 14 year average (gray dashed line), every year since 2010. This could be because tech companies have achieved such a huge scale that the material acquisitions ten years ago, are no longer material today.

Acquisition 127

Acquisition Trends Startup Marketing 127

Sales Hacker

AUGUST 4, 2020

This week on the Sales Hacker podcast, we speak with Matt Rizzetta , founder of North 6th Agency, which is a communications and PR firm based in New York City. Subscribe to the Sales Hacker Podcast. How to get better at sales [21:37]. Welcome to the Sales Hacker podcast. Welcome to the Sales Hacker podcast.

Scale 120

Scale Sales Hiring Sales Recruiting Outsourcing Services 120

Tom Tunguz

NOVEMBER 4, 2012

In May 2010, I bet a good friend of mine that Android would overtake iOS in total devices shipments in 12 months' time. And those margins are increasing as the company drives leverages economies of scale. Android’s lead will continue to grow. My prediction was completely off the mark. Race to one billion devices.

Mobile 100

Mobile Trends Scale Forecasting 100

Intercom, Inc.

OCTOBER 31, 2019

Tim has spent his entire professional career focusing on productivity, from Sybase to TLA-Tencor to Facebook where, over his six-year tenure (2010 – 2016), the amount of revenue per employee doubled to $1.8 Tim: I was hired in 2010, when Facebook was what I like to call a “teenage company”. million apiece.

Artificial Intelligence 169

Artificial Intelligence Scale CTO Hire Technology 169

Frontegg

MAY 27, 2021

Product-Led Growth (PLG) is a consumer-centric scaling, conversion, and retention philosophy that uses the product itself as the primary growth driver. Also, there is less pressure on Sales. Founded: 2010 Known customers: Okta, Knewton, Study.com, Doodle, Percona, Freedom Price starts at: $249/month. #7 Typeform does just that.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

Neil Patel

JULY 30, 2021

When you’re trying to drive traffic to your website and generate new leads, the goal is to make your content as attractive as possible. However, Google made the tool available to the public in 2010, which made it simpler for all website owners to access and use. You can even generate QR codes to engage customers and drive sales.

Social Media 136

Social Media Scale Mobile Branding 136

Intercom, Inc.

MAY 1, 2018

At Traction Conference, an event all about how to keep and grow customers and revenue at scale, I explained how to build onboarding based on your customers’ goals, and why when your product improves, your onboarding must improve with it. This was around 2010. You can check out the slides and video below.

Retention 223

Retention Payment Methods Onboarding Payment Solutions 223

OpenView Labs

JANUARY 19, 2022

This means that the product is doing some of the heavy lifting that used to belong to marketing and sales and giving them new areas of focus. . Because it assumes that prospective customers will only encounter the product with a sales or customer success representative alongside them. Getting Users. . Crickets. . Hard to know.

Scale 104

Scale Underperforming Technical Team Sales Hiring Marketing 104

Tom Tunguz

JANUARY 28, 2016

One small win leads to two other slightly bigger successes, which grow to four triumphs, then eight hits and so on until the company is a blockbuster. Third, they must develop processes that scale so they can generate liquidity in the market place and a flywheel effect begins, acquiring buyers and sellers at attractive unit economics.

Business Model 100

Business Model Startup Business Scale 100