User Pilot

SEPTEMBER 24, 2020

So since Reicheld published his seminal Harvard Business Review article “ The One Number You Need to Grow ” in 2003 – NPS rapidly grew to prominence. What to Look For in NPS Tools & Best NPS Software. Some of the cheaper NPS software out there forces you to compromise on customization for a lower price. Userpilot NPS.

Software Review 98

Software Review Churn Software User Experience 98

yoursales

SEPTEMBER 8, 2022

Since 2003 LinkedIn in has increasingly become a critical part of the sales process. If it wouldn’t be for offerings in the LinkedIn software automation category, sales teams would have to accept that extra friction in their daily work. SO MUCH software integrates with Zapier. LinkedIn increases the abilities of sales for sure.

Sales 77

Sales Sales Outsourcing Software Review Technical Review 77

SaaStock

MARCH 8, 2019

Bai Xue believed in the internet – and in 2003 she did the unthinkable: she quit a secure and well-paid job at Panasonic to join the startup movement. And then she studied software development at Fullstack Academy. Today Grab is Southeast Asia’s leading ride-hailing platform, valued at $3 billion.

VP of Engineering 264

VP of Engineering CTO Coach Venture Capital SaaS 264

Point Nine Land

FEBRUARY 2, 2021

A good occasion to speak about monitoring software, show a few screenshots of the Soda product and explain why we backed the company. Just to name a few: Splunk (started in 2003, $27bn market cap), Dynatrace (started in 2005, IPO, $12bn market cap), AppDynamics (started in 2008, acq for $3.7b Welcome S…. Soda is their go-to platform.

Enterprise 40

Enterprise Data Technical Review Blockchain 40

Totango

FEBRUARY 22, 2021

Brady would go on to lead the Patriots to 17 division titles, 13 AFC Championship Games, nine Super Bowl appearances, and six Super Bowl wins before transferring to the Tampa Bay Buccaneers in 2020 and leading that team to win its first Super Bowl title since 2003. This term applies to more than just athletes and sports, however.

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

Tom Tunguz

SEPTEMBER 21, 2014

Today, we’ll examine Tableau, the market leader for data visualization software. Tableau sells software the old-fashioned way, with perpetual licenses not subscriptions. Customers pay a fee for the software up-front, in addition to an annual maintenance fee of about 20-25%.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

Neil Patel

SEPTEMBER 19, 2020

With that said, you have to buy web hosting before you can install an open-source software. But most web hosts make this type of software easy to install with one-click installation. #1 However, since Google’s acquisition in 2003, you can display Google Ads on your blog to make a little extra money on the side. Summary.

Software Review 145

Software Review Social Media Government Branding 145

Andreessen Horowitz

SEPTEMBER 25, 2023

We’ve actually done studies on this and it turns out many startups that try to do this end up with non-software margins. The primary use cases that we talked about are clearly mostly software-based, at least for now. The narrative is this episodic thing with summers and winters and all of these false promises.

Generative AI 103

Generative AI AI Artificial Intelligence Scale 103

Upscope

AUGUST 4, 2021

The software company set out to adopt ABM with the goal of reaching specific high-value accounts and having them click on their ads. Founded in 2003, and with an annual revenue upwards of $1.5 Founded in 2012, the relatively young company has managed to make a significant dent in the cloud computing industry.

Marketing 52

Marketing Cloud B2B Engagement 52

Upscope

AUGUST 4, 2021

The software company set out to adopt ABM with the goal of reaching specific high-value accounts and having them click on their ads. Founded in 2003, and with an annual revenue upwards of $1.5 Founded in 2012, the relatively young company has managed to make a significant dent in the cloud computing industry.

Marketing 52

Marketing Cloud B2B Engagement 52

FastSpring

NOVEMBER 26, 2019

Since it’s humble beginnings in 2003 as a spinoff of the CafePress blogging platform, WordPress has grown into a powerful content management system (CMS) that directly supports a significant portion of the internet. How proactive are you about notifying your customers when they are running outdated software on their server?

Payment Methods 79

Payment Methods Payment Solutions Payment Services SaaS Payments 79

OpenView Labs

MAY 4, 2020

I learned this lesson in resilience in the spring of 2003 when I was leading the sales team at BMC Software in Houston. Here are four that seem relevant today: Learning resilience #1: Lean towards the obstacles. You need to see yourself on the other side of this crisis.

Leadership 75

Leadership Travel Communication Software 75

Tom Tunguz

AUGUST 26, 2014

FLTX, a maker of fleet tracking software, has identical ARPC. DATA 2003 10 232. Only WIX, CTCT and RNG had smaller figures of $86, $265 and $352. I’ve plotted a subset of them in the chart above. Company Founded Years to IPO Rev in $M at IPO. RNG 1999 14 162. QLYS 1999 13 91. FLTX 2004 10 128. CTCT 2007 9 31. HUBS 2006 8 113*.

Benchmarks 111

Benchmarks SMB Metrics SaaS 111

SmartKarrot

SEPTEMBER 22, 2022

The Net Promotor Score was created by Fred Reichheld in 2003 and is used by businesses globally. The NPS is widely popular because it’s simple to use and integrate with existing management software and across various channels including MailChimp, Slack, Zapier, Salesforce, and more. What is a good NPS Calculator or NPS Software to use?

Software 10

Software Scale Benchmarks Branding 10

User Pilot

MARCH 23, 2022

NPS is a type of user survey developed in 2003 by Bain & Company. Most NPS surveys have one question only: “On a scale of 0-10, how likely are you to recommend software ABC to a friend or colleague?”. Offer incentives when asking people for surveys that will require an additional time commitment. Having two NPS questions is ideal.

Scale 98

Scale SaaS Software Review Benchmarks 98

Valuize Consulting

JUNE 10, 2020

C ustomer success processes in B2B software businesses today are often inefficient, siloed and lacking scalability. Eventually, the movement made its way to the tech industry with 2001’s agile software development framework heavily inspired by lean principles and books like The Lean Startup published in 2011 by Eric Reis.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

User Pilot

JANUARY 8, 2021

The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Well, software is not one of them. The reason why the average NPS for SaaS products is so much lower than the other industries is because software companies can still operate profitably without an overwhelming number of promoters.

Underperforming Technical Team 93

Underperforming Technical Team Benchmarks Onboarding SaaS 93

Intercom, Inc.

SEPTEMBER 12, 2019

I had a moment of clarity in 2003, a very long time ago, where I realized I was contributing to the mass destruction of the planet by producing products that were the highly disposable at the time: battery packs and stuff that was just protecting a couple of four AA batteries. But what does it actually mean for software design in particular?

Systems Review 112

Systems Review Scale Consulting Travel 112

SaaStr

MAY 8, 2019

Namely is an HR software company that offers HR, payroll, benefits and talent management tools to businesses. She later joined Jive Software as President and CEO before going on to Namely. Eric Yuan Zoom Founder/CEO. Dug Song Duo Security Co-Founder/CEO, Cisco GM. He was the CFO of SQA and Orange Nassau.

CTO Coach 28

CTO Coach New CTO CTO Web Development 28

SaaStr

AUGUST 16, 2019

I graduated school in 2003 and my dad had been in sales for 41 years. And I jumped in in 2003, and to be very honest, for the first six years of my career, I sort of had this very meandering career where I moved from small town to small town. I thought this was an incredible software product. Justin Welsh: Yeah.

Scale 137

Scale Underperforming Technical Team Sales Hiring Interviewing 137

OpenView Labs

NOVEMBER 1, 2019

The first time I worked with Steve was back in 2003. In essence, pilots are a really expensive backup to guard against autopilot software failure. This sparked an epiphany: If you can get software to perform a task, and only need people as backup when/if that software fails, you can do amazing things.

Software Review 43

Software Review Technical Review Transportation Growth Hacking 43

Neil Patel

SEPTEMBER 12, 2020

The Shopify software represents a complete end to end platform that allows you to set up, manage, and promote a store online. The platform has come a long way since it launched in 2003 and is the most popular content management system on the web today. 4 – WordPress / Website builder — The Best For Content Management.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

Outseta

AUGUST 23, 2017

Jason Fried and David Heinemeier Hansson, Co-founders of project management software company Basecamp , weighed in on this exact topic in their 2010 book Rework. The tech companies that I cited in my examples above all practiced agile software development, for example. Planning is guessing.

Forecasting 52

Forecasting Scale Underperforming Technical Team Technical Review 52

Outseta

SEPTEMBER 11, 2017

In 2003 we realized that CMOs were really struggling with the auction-based nature of media buying in Search and we knew that was a math problem we could solve in a way that would tie directly to their business success. Soren: This was 2003, and I was working as Head of Business Development for a web engineering company in Boston.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SaaStr

APRIL 24, 2020

It started back in 2003, when I joined Omniture, which was an analytics company founded here in Utah. It was back when you used different words for it, things like managed software or application service provider. John Mellor: And that year, when I joined in 2003, Omniture did $8 million in revenue.

Scale 214

Scale Leadership Strategy Technology 214

Outseta

OCTOBER 16, 2017

MindTouch offers "customer self-service software" to customers including Optimizely, Zuora, Wal-Mart, Accenture, Whirlpool, Zenefits, and Intuit, to name a few. This was in 2003 or 2004, and we were spending $2B dollars a year in research which is nothing by today's standards but it was for the most that was being spent at that time.

Interviewing 40

Interviewing Customer Success SaaS Software Review 40

SaaStr

APRIL 16, 2023

Jason : Stewart, picking up on that, I didn’t become a Slack groupie until about three months ago when I was building some product for SaaStr, and then I got it, when I actually had to build software. In a kind of analogous way, everyone uses the Internet now, which wasn’t true certainly, when we started Flickr, in late 2003.

Scale 335

Scale Sales Hiring PayPal Development Team Review 335

SaaStock

MARCH 1, 2019

SaaS Investments: Consilium Software, HRBoss, and others. Founded: 2003. Its focus is on mobile and software, with an accent on collaborating with entrepreneurs with game-changing ideas. Its investment focus is on tech companies, including SaaS. Founded: 1990. Size of fund: $1.4B. Singtel Innov8. Size of fund: $9.9M.

SaaS Payments 190

SaaS Payments Venture Capital Telecommunications Payment Services 190

SaaStr

APRIL 18, 2019

They were building time and expense software. But my co-founders has done an amazing job, creating a scale platform that now has 600,000 reviews and 3 million SaaS software buyers coming every month looking for products like yours. And by 2003 we were almost out of business. We’re starting to having lay people off.”

Sales Recruiting 165

Sales Recruiting VP of Engineering Scale SaaS Payments 165

Kellblog

JUNE 7, 2020

Here are my principles of enterprise software categories: Companies don’t create categories, market forces do. Before the SaaS era, enterprise software categories almost always converged because IT was all-powerful and saw its role as entropy minimization [7]. I’ll answer that after a quick aside on my views on categories.

Scale 104

Scale Underperforming Technical Team Technical Review Finance 104

User Pilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. Net Promoter Score, often abbreviated to NPS, was first devised in 2003. Here’s a checklist of important things to consider when choosing NPS software. Create NPS surveys with Userpilot! What to look for in NPS tools?

Software Review 52

Software Review SaaS Technical Review Scale 52

Intercom, Inc.

JANUARY 24, 2019

I had done some software consulting. So we said, “Hey, why don’t we do that with enterprise software?” Enterprise software is a little bit different than consumer-based software, because there’s an opportunity obviously from a value perspective to make a lot more revenue on the enterprise side.

Scale 151

Scale Machine Learning Artificial Intelligence AI 151

Kellblog

JULY 11, 2020

For example, say it’s 2003 and you’re at CRM leader Siebel Systems. Your biggest strategic challenge is your indirect competitor Salesforce.com, who is disrupting the business model with software as a service.

Underperforming Technical Team 109

Underperforming Technical Team Systems Review Strategy Software Review 109

SaaStr

JUNE 11, 2019

Keith : So from 2003 to 2013 before I joined Khosla Ventures, I was a pretty active angel investor in Silicon Valley. Even within software-based, SAS-based enterprise businesses. Let’s shift now to the dynamics, or rather the stages of the startup, right? What’s the smallest deal you’ve done? One, a VP sales.

Merchant Services 218

Merchant Services Part-Time VPE Sales Hiring Scale 218

SaaStr

JUNE 23, 2019

Keith : So from 2003 to 2013 before I joined Khosla Ventures, I was a pretty active angel investor in Silicon Valley. Even within software-based, SAS-based enterprise businesses. Let’s shift now to the dynamics, or rather the stages of the startup, right? What’s the smallest deal you’ve done? One, a VP sales.

Merchant Services 191

Merchant Services Part-Time VPE Sales Hiring Scale 191

User Pilot

MAY 17, 2022

NPS is a customer feedback strategy developed in 2003. You could use software to tag responses and group feedback in a way that lets you uncover patterns. Your focus should solely be on collecting feedback. Upselling can come much later. Use a Net promoter score (NPS) survey to understand customer loyalty. This is where it gets tricky.

Social Media 98

Social Media Interviewing Software Review User Experience 98

Backlinkfy

SEPTEMBER 16, 2019

Notable Clients: Microsoft, DirecTV, Siemens, Mighty Leaf Tea Client Size: Small, Mid-size & Enterprise businesses Industry Focus: eCommerce, Software, Restaurants Pro: Dedicated Account manager who handles your SEO Projects. Ripe Media Founded in 2003, Ripe Media is a full-service digital agency based in Los Angeles.

Outsourcing Services 40

Outsourcing Services Consulting Sales Hiring Outsourced Development 40