Mon.May 20, 2024

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What is Customer Sentiment Score & How to Measure It?

User Pilot

The customer sentiment score can help you tell how well-perceived your brand is. But how can you measure and improve it? Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. TL;DR Customer sentiment refers to customers’ emotions and attitudes towards your brand, providing insights into their satisfaction levels.

Scale 105
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Every Top Founder Ever: “I Should Have Acted on Bad Trends Earlier”


So there are times in startup life when it seems like a wave is just overpowering you, that there is only so much you can do. And so many times, you may quietly feel limited by the team you have. There’s only so much you can do, just so quickly. So many times you’ll default, partially, to Doing Nothing. For now. This works better at Bigger Companies, where real change is often measured in 5+ year chunks.

Trends 285

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Unearned Revenue: What it is and What it Means for Subscription Businesses


When can revenue NOT be counted as revenue? If this question is confusing, you’re not alone. The concept of unearned revenue can easily trip up SaaS companies that offer subscription services and products on a recurring basis. Unlike when selling ordinary products, you cannot recognize the revenue earned from a subscription all at once. Although your business has received payment, this cannot be credited to your bottom line until delivery of the product is completed.

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How to Improve Customer Retention: 20 Actionable Strategies

User Pilot

Wondering how to improve customer retention? If so, we’ve got your back! The article shares 20 actionable customer retention strategies for your SaaS! You will also learn how to implement them with Userpilot! TL;DR Customer retention is your ability to keep users using the product. Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth.

Retention 105
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Merchant Insider Report: Payment Insights for Software Leaders

From emerging payment technologies to the importance of intuitive software design, the world of embedded payments is rapidly evolving. How do you stay ahead while serving up what merchants really want in your software offerings? The Merchant Insider report is here to help, offering unique insights into the merchant perspective. It analyzes responses from over 500 merchants in the U.S. and spans key industries, so you can understand the challenges, preferences, and expectations that are shaping s

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March Core Update & Spam Updates: Four Major Trends

The Moz Blog

Explore the aftermath of Google's March Core Update and Spam Updates and uncover four major trends shaping the search landscape.

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More Trending

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BlueSnap Again Awarded High Performer Badge from G2


G2, one of the most renowned and trustworthy platforms for software product reviews, has once again recognized BlueSnap’s Global Payment Orchestration Platform with a number of badges, including High Performer. G2 awards these badges based on authentic BlueSnap customer reviews of our products and what it is like to work with us. The post BlueSnap Again Awarded High Performer Badge from G2 appeared first on BlueSnap.

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Your Ultimate Guide to B2B Loyalty Programs [With Examples]

User Pilot

Are you using B2B loyalty programs in your business? They are a great way to encourage and retain customers by offering rewards to help you create long-term relationships with new customers. B2B loyalty programs can take many different shapes, so this article will explore how yours might look, why they are important, how you can build one, and some examples to inspire you.

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Regaining Control of Your Brand on Amazon: Strategies for Combating Unauthorized Resellers


In today’s e-commerce landscape, Amazon reigns supreme as the leading marketplace. While this platform offers tremendous opportunities for brands to reach a vast customer base, it also presents unique challenges, particularly when it comes to maintaining control over your brand’s presence. One of the most pressing issues faced by manufacturers is the proliferation of unauthorized resellers on Amazon.

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Why Making It Easier for Subscribers to Cancel Is a Winning Subscription Strategy


I recently came across an article titled “Subscriptions are hard to cancel and easy to forget by design” by Nerdwallet that throws some shade on certain aspects of subscriptions. The piece discusses how consumers often face hurdles when trying to end subscriptions, leading to what’s known as subscription fatigue.

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The Top 5 Ways to Monetize Your Subscriber Base

Grow your revenue with iolo’s comprehensive guide designed for senior business leaders. Discover effective methods to deliver premium features and monetize your subscriber base for maximum profitability. Gain practical insights and learn new approaches to drive sustainable growth in your business. Download your copy and start expanding your business today!

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B2B Ideal Customer Profile (ICP) [Template]


Download our B2B ideal customer profile (ICP) template to help you build your own. Create an ICP to better focus your resources on great-fit companies.

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How to Create a Seamless SaaS Customer Experience: 10 Tactics

User Pilot

To design an effective SaaS customer experience, you need to remove the barriers that prevent users from realizing the value of your product. But how exactly can you build a seamless user experience that increases product engagement and growth? Let’s explore the ins and outs of what makes a frictionless customer experience and look at 10 insightful strategies.

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Navigating Your SaaS Transition: 5 Insights From Stardock’s Experience With FastSpring


Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. If your company is considering making a SaaS transition, Brad Sams of Stardock knows what you’re going through. As the VP and General Manager of the Stardock Software division, Brad led his team through this process and has learned some valuable lessons about doin

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16 Best Product Growth Tools For SaaS Companies in 2024

User Pilot

Are you doing enough to lead your company toward product-led growth ? Given the right product growth tools you can transform your product into a self-growth machine. Curious about the tools that make this happen? Don’t fret! In this article, we’ll go over 16 tools that each product team may want to have in. their tech stack! TL;DR Product growth tools are software solutions that elevate your product to be a vehicle for growth.

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Leading the Development of Profitable and Sustainable Products

Speaker: Jason Tanner

While growth of software-enabled solutions generates momentum, growth alone is not enough to ensure sustainability. The probability of success dramatically improves with early planning for profitability. A sustainable business model contains a system of interrelated choices made not once but over time. Join this webinar for an iterative approach to ensuring solution, economic and relationship sustainability.

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60 Days, 58 LinkedIn Posts, 568,000 Impressions: Here’s What I Learned

Buffer Resources

A few years ago, LinkedIn was my strongest marketing channel for my job search coaching business, Recruit the Employer , and I had amassed over 40,000 followers. But then I got a full-time job and put my business — and my social media presence — on pause.  When I decided to relaunch my company this year, I knew returning to LinkedIn would be part of my social media marketing strategy.

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Best Kompassify Alternatives for SaaS

User Pilot

Exploring alternatives to Kompassify? With plenty of choices available, it’s difficult to decide which one will be the right fit. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, your budget, and the size of the company. But don’t worry – we’re coming to help!