Kellblog
JULY 11, 2020
Good Strategy, Bad Strategy by UCLA Anderson professor Richard Rumelt is by far my favorite book on strategy. ” Failure to face the challenge. “Bad strategy fails to recognize of define the challenge. ” His dismemberment of bad strategy is so surgical and so deft that it alone is worth the price of the book.
SaaStr
JANUARY 27, 2024
SaaStr was created in 2012 to democratize learning and how to build B2B companies, and WordPress was started in 2003 to democratize publishing. As a core part of Matt’s philosophy, people need to have their own domain and run open-source software because it allows them to control the entire stack of what they’re putting online.
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User Pilot
JANUARY 8, 2021
Before we get into what is considered a good NPS score, we have some good news and some bad news. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Well, software is not one of them. What Is NPS?
Kellblog
JUNE 7, 2020
Bad Fates That Can Befall Category Creators. Once you’ve created a category, what bad things can happen to it? Here are my principles of enterprise software categories: Companies don’t create categories, market forces do. That’s the topic of this post. Let’s start with the inverse.
SaaStr
AUGUST 16, 2019
During his 5 years at PatientPop, Justin grew sales from $0 to $56m alongside the full build-out of the sales team. As a manager observing their team, what are signs that an individual is burning out? What actions and communications must they adopt to ensure that this feeling of culture over performance is accepted by the team?
User Pilot
APRIL 27, 2023
In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. Net Promoter Score, often abbreviated to NPS, was first devised in 2003. What is a bad Net Promoter Score (NPS) for SaaS? Nicereply – focused on support teams and in-email transactional NPS surveys.
Valuize Consulting
JUNE 10, 2020
C ustomer success processes in B2B software businesses today are often inefficient, siloed and lacking scalability. Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics.
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