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If Times Are Tough — Don’t Hide. Be Present.

SaaStr

As a startup, there are few things more important than Being Present: Your customers need to believe. And more importantly, they are invested in you. Make sure net negative churn is at least covered and invested in. Maybe they can invest a little more, maybe they can’t. Be Present. Be Present.

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Pick Up The Phone. Answer the Chat. Be Present.

SaaStr

So invest in it! How do you resolve the seeming paradox that picking up the phone is extremely expensive and distracting, and time consuming — but also one of the cheapest and simplest investments you can make in customer satisfaction? Be Present. And get it right. Basic, reactive, customer support. Pretend to.

B2C 319
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SaaS Is Still Slowing Down, Unfortunately: What Q1 2025 Numbers Reveal About the Cloud Software Market

SaaStr

Several macro factors are converging to create this perfect storm: Enterprise Budget Scrutiny : CFOs are demanding higher ROI thresholds for software investments. The low-hanging fruit of digital transformation has been picked, and companies are being more selective about additional software investments.

Cloud 228
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You Could Win $500K – $5M in Funding. Announcing the SaaStr and Mayfield AI Demo Stage and Pitch Competition at SaaStr Annual

SaaStr

The winner(s) will receive funding from the Mayfield AI Garage, who are at the forefront of investing in cutting-edge tools at the intersection of SaaS and AI. You could win $500K – $5M in funding from Mayfield AI Garage!! That’s right. This is epic opportunity to showcase your AI Startup.

AI 292
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Battery Ventures: VC Investments Are Way Up. But Deals Aren’t.

SaaStr

Battery Ventures’ data says while VC investment $$$ are on fire — they aren’t going into more startups. This may be changing, but it’s interesting to see the data presented this way: #6. $5B The post Battery Ventures: VC Investments Are Way Up. A few top takeaways: #1. ” #2. #5.

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A Look Back at Q1 '25 Public Cloud Software Earnings

Clouded Judgement

Sources used in this post include Bloomberg, Pitchbook and company filings Subscribe now Leave a comment Share The information presented in this newsletter is the opinion of the author and does not necessarily reflect the view of any other person or entity, including Altimeter Capital Management, LP ("Altimeter").

Cloud 277
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The 250,000 Customer Club: How HubSpot and Monday.com Both Created SMB+ Empires

SaaStr

Global Expansion : With customers spanning 135+ countries and continued international investment, HubSpot has successfully created a global business with significant growth opportunities (their TAM is $76B in 2024, growing to $128B by 2029, with <10% penetration across all products).

SMB 262