SaaStr

JULY 15, 2022

One, at every large company, there is an innovation budget. There’s an innovation budget in the CIO’s budget. Literally, they call it an innovation budget. But there is an innovation budget and you need to be tenacious to achieve it. So when in doubt interview more, when in doubt, don’t settle.

Scale 292

Scale Outsourcing Services Sales Hiring VP of Engineering 292

Stax

MAY 30, 2024

The software allows managers to view and modify work schedules, orders, inventory, invoices, customer account records, and other records in the database. Integrating an all-in-one payment processing solution could help FSM software providers beat their competitors. And it doesn’t have to be all about innovating new products.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

Tom Tunguz

NOVEMBER 5, 2012

This morning, I listened to an interview of Jon Gertner who has published. In his book and the interview, Gertner highlighted points about the Bell Labs that relate to Clay Christensen’s recent New York Times editorial, the Capitalist’s Dilemma. Bell Labs was a house of magic - a place of prodigious invention and innovation.

Government 100

Government Innovation Interviewing Startup 100

How To Buy Saas

MAY 21, 2025

Modern ATS software automates tedious tasks like job posting, resume screening, and interview scheduling, freeing HR teams to focus on engaging with candidates. This model offers easy accessibility (anywhere, anytime), automatic updates, and lower upfront costs (subscription-based pricing). Breezy also offers automation (e.g.,

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Andreessen Horowitz

MARCH 22, 2024

A good way to learn more about your customer personas and segments is through interviews, surveys, and sales team data. Interviews. If you have a small number of customers, interviewing them can give you a better signal into who’s interested in buying your product and what products they might be interested in in the future.

Generative AI 123

Generative AI Pricing B2B AI 123

Sales Enablement, SaaS and Growth

MARCH 23, 2020

The list below shows the different categories of mental model in this post: Planning Prioritisation Problem-Solving Innovation Getting Work Done Growth Economics Psychology Learning Planning 1. Subscription business model. Innovation 14. Horizons Framework Another innovation model is the Horizons Framework developed by McKinsey.

Underperforming Technical Team 215

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 215

FastSpring

NOVEMBER 14, 2024

But just knowing which payment methods you need to offer in each region can get really complicated really quickly, let alone how to implement them. In this episode of Growth Stage, we interview Product Manager Sudipto Manna of FastSpring about: How to unlock global growth by leveraging payment methods. Watch or listen now!

Payment Methods 158

Payment Methods Payment Solutions Payments Merchant Services 158

Chart Mogul

JANUARY 9, 2025

But its not uncommon to adopt the transactional sales model on its own, especially in innovative niches where customers arent just switching solutions but adopting entirely new workflows. In these cases, the model helps communicate the value of the change and introduces prospects to the innovation. But how do you do that?

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

Intercom, Inc.

JANUARY 16, 2020

Andrey Khusid, founder and CEO of Miro , hasn’t done many interviews. We chatted about the company’s evolution from RealtimeBoard, a tool beloved by the UX community, to Miro – a rapidly growing SaaS innovator that boasts Dell, Netflix, Ikea, and Spotify amongst their steadily growing roster of clients. This was back in about 2015.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Buffer Resources

FEBRUARY 28, 2025

This initiative reinforces our ongoing commitment to supporting innovation while giving our teammates the autonomy to choose tools that best fit their individual workflows. Subscription recommendation : We suggest opting for monthly subscriptions rather than annual commitments to maintain flexibility in trying different tools.

AI 64

AI ChatGPT Engineering Payment Features 64

User Pilot

JULY 17, 2024

Methods include in-app surveys , user interviews, user behavior data, reviews, and market research tools. User interviews : One-on-one conversations with users to gain deeper insights into their motivations, challenges, and goals—uncovering nuanced information that quantitative data alone might miss. Proto-persona example.

Technical Review 105

Technical Review Software Review Market Research Interviewing 105

ChurnZero

DECEMBER 14, 2022

For the third year running, we asked CS teams who’ve challenged the status quo with innovative, meaningful, and customer-centric approaches to enter the ChurnHero Awards and tell us all about it. Innovation Hero: Boulevard. Today, we’re proud and delighted to recognize the following Customer Success teams as 2022 ChurnHeroes.

VP of Engineering 98

VP of Engineering Customer Success Scale Onboarding 98

User Pilot

APRIL 8, 2024

The self-service model enables users to buy (or cancel) the subscription, implement the product, learn how to use it, and access support without talking to customer services teams. Gather customer insights on how to improve the customer experience via surveys , interviews, and reviews. Resource center in Userpilot.

Strategy 100

Strategy Business SaaS Customer Lifetime Value 100

ProfitWell

SEPTEMBER 3, 2020

Today, we're taking a look into the future.the future of subscriptions. Listen wherever you get podcasts: The future is subscription. Here at ProfitWell, we fully believe in the future is subscription. Tien is the CEO of Zuora —a leading company in the subscription economy (a term coined by them). The subscription impact.

Payment Features 74

Payment Features Subscription B2B Innovation 74

Valuize Consulting

FEBRUARY 8, 2022

The economic lifeblood of leading recurring revenue organizations is shared value and accountability. In the modern subscription economy, there’s no escaping shared responsibility for customer value management because the vendor-customer relationship is interdependent and inextricably linked. What might we do differently or better?

Interviewing 52

Interviewing Healthcare Enterprise Technology 52

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate. Uri Foox, Founder, Zoey.

Payment Features 51

Payment Features Subscription Merchant Services SaaS Payments 51

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Interviews – more difficult to scale than customer surveys but can potentially offer more in-depth insights. Userpilot survey templates.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

Neil Patel

APRIL 5, 2023

The free option allows one search, then you need a paid subscription. Ahrefs does offer a premium product with tiered subscription packages. Paid subscriptions start from $119.95 There are three subscription tiers: Pro, Guro, and Business. Conversation-focused (interview pieces and quotes).

Payment Methods 138

Payment Methods Social Media Payment Services AI Search 138

User Pilot

MAY 2, 2024

SaaS companies rely on recurring subscription revenue from customers rather than one-time sales. This makes planning and budgeting easier and has a long-term impact on growth and innovation. Analyze your customer data to identify the primary reasons why customers churn or cancel their subscriptions. 5-25 times.

Retention 111

Retention Metrics Strategy Scale 111

Sales Hacker

SEPTEMBER 5, 2019

4 Reasons SaaS customers cancel their subscription are: It doesn’t satisfy their need. In her great book, Subscription Marketing , author Anne Janzer introduces the notion of “value nurturing.” Product developers are likely to gather the feedback needed to deliver customer-driven innovations and product improvements.

Churn 90

Churn Social Media SaaS Onboarding 90

Sales Hacker

APRIL 21, 2021

“It looked like being the pain in the butt BDR who asked way too many questions, broke anything that could possibly be broken, and paid for my own subscriptions to software just because I wanted to tinker with things before I had to bother asking for approval and budget.”. The Chief Revenue Officer (CRO) is a leader and an innovator.

Technical Review 114

Technical Review Scale Sales Recruiting Technical Advisors 114

Valuize Consulting

AUGUST 6, 2021

Soon after, I was presented with an incredible opportunity to join Splunk and be a part of an innovative software organization. When things shifted to deliver technology as a service through a renewable subscription, customer/vendor relationships and outcome management became critical beyond their previous weight.

Scale 52

Scale Customer Success Interviewing Scaling 52

User Pilot

NOVEMBER 23, 2023

The first assumption is that if we deliver value to customers and help them achieve their goals, they will help us achieve our business goals – by buying our software and paying subscription fees. It could be user interviews and focus groups, it could be fake door tests , surveys, or beta tests. Feature request widget.

Scale 105

Scale Underperforming Technical Team Sales Recruiting Software Review 105

FastSpring

APRIL 13, 2023

Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. Full Interview: Audio Only Full Interview: Video [placeholder for Wistia] 3 Lessons From Justin’s Experience 1. We wanted partners that were on the cutting edge of innovation,” Justin explained. “If

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

OpenView Labs

JUNE 24, 2019

In order to find product-market-price fit, we conducted over one hundred user interviews with our targeted ideal customers. For more strategy surrounding this approach, I highly recommend Madhavan Ramanujam’s Monetizing Innovation: How Smart Companies Design the Product Around the Price. Just Try Stuff: Pricing Testing Tips.

Pricing 68

Pricing Payment Features Subscription Healthcare 68

Neil Patel

MAY 30, 2025

Like this LinkedIn post by 3M , which explores the company’s innovative products. Like this subscription popup by Richman Chemical , which prompts visitors to sign up for company news and updates. Video Marketing to Showcase Processes and Innovations Text- and image-based content are great for email marketing and SEO content.

Social Media 56

Social Media Marketing Technical Review AI Search 56

ProfitWell

APRIL 16, 2019

Wake up with subscription and you’re set. Abby here, with the subscription news we need on this fine Tuesday. In the Forbes interview, Perkins relives an anecdote of a networking meeting with a Silicon Valley venture capitalist. The Rundown In resources. Curaytor Your Search. Designing a Unicorn: Forbes x Canva CEO.

AI Search 64

AI Search Social Media Entertainment Payment Features 64

User Pilot

SEPTEMBER 2, 2022

Evolutionary redesign is gradual and involves incremental innovation. There are different tools and techniques available like creating user personas , empathy mapping, or user interviews. If you want your product to thrive in the long run, you must keep innovating. Product redesign process step by step. How do you do it?

User Experience 98

User Experience SaaS Onboarding Social Media 98

User Pilot

JULY 28, 2024

For instance, a UX designer at a company building a subscription-based meal planning app might focus on designing intuitive meal browsing experiences, personalized dietary preference filters, and easy-to-follow recipe instructions. Methods include interviews, surveys, and usability testing. 3+ years of experience in UX design.

Technical Review 52

Technical Review Software Review Systems Review User Experience 52

User Pilot

MARCH 14, 2024

Increase customer satisfaction and retention : Understanding what aspects of your product or service resonate with your customers allows you to make tailored improvements and innovations that strengthen customer loyalty. Predictive analytics : This data forecasts future trends and customer behavior based on historical patterns.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105

User Pilot

MARCH 15, 2024

This includes their actions before they sign up for the free trial or purchase a subscription, and goes beyond: Collecting customer behavior data starts the awareness stage, when they first learn about the product, for example from paid ads or social media campaigns. Other user sentiment data sources include: User interviews.

Data 104

Data Data Analysis SaaS Software Review 104

ProfitWell

FEBRUARY 27, 2020

Listen wherever you get podcasts: Your top subscription news. The problem is in a lot of innovation, especially sort of when you’re trying to predict customer behavior, we get it wrong most of the time. Here's a link to the full podcast interview if you're intrigued. And we do some recognizing ourselves.). And not the manager.

Technical Review 52

Technical Review Software Review Innovation Enterprise 52

ProfitWell

FEBRUARY 28, 2019

But before we go horizontal, here’s your roundup of all things recurring revenue. The End of an Era (with an exit interview) When an employee leaves the fold, it can feel a bit like a breakup. The Rundown In resources. In headlines.

Social Media 45

Social Media Interviewing Payment Features Subscription 45

User Pilot

JULY 7, 2024

Use surveys, interviews, and feedback from customer-facing teams to create user personas. Renewal : the customer renews their subscription. Interviews and focus groups (during the product discovery process ). A churn survey to identify reasons why users choose to cancel their subscriptions. What they don’t?).

Social Media 64

Social Media Onboarding Engagement Interviewing 64

User Pilot

AUGUST 30, 2023

Keep in mind that attracting customers doesn’t mean you’ve succeeded; those customers have to find your tool useful enough to keep renewing their subscriptions. When creating content, remember that Hacker News’s audience is tech-savvy and values quality content, innovative ideas, and insightful discussions.

Acquisition 105

Acquisition Strategy Social Media Customer Lifetime Value 105

ProfitWell

NOVEMBER 12, 2019

Today, we have the world’s largest list of branded podcasts and video shows , a fresh drop for Webflow users, and more sports entering the subscription space. Your top subscription news. Another is Pluralsight ’s pod called All Hands on Tech , on developing tech skills and, essentially, embracing innovation. Recur Boston 2019.

Payment Methods 43

Payment Methods Merchant Services PayPal Payments 43

How To Buy Saas

SEPTEMBER 23, 2024

The SaaS business space is constantly evolving, and it is welcome to new ideas and innovations that can change the world and provide effective solutions. They usually follow a subscription-based pricing model, in which customers can avail of the products with a monthly or yearly subscription. Never stop innovating!

SaaS 52

SaaS Marketplace as a Service Market Research Pricing 52