User Pilot

MARCH 7, 2023

That’s why we have ten reasons why your users are canceling their subscriptions and what you can do to mitigate them and drive long-term customer retention. Involuntary churn due to failed payments. Use in-app banners to remind users whenever they need to renew their subscriptions or change their cards.

SaaS Payments 105

SaaS Payments Subscription Payment Features Payment Methods 105

Subscription Flow

APRIL 18, 2024

In such a scenario, what subscription-based businesses like these dating apps usually do is they redirect their energies into improving their customer lifetime value by reworking their customer engagement model. How Important is Subscriber Engagement for Subscription-Based Businesses? It is measured using various metrics.

Engagement 101

Engagement Customer Lifetime Value Revenue Subscription 101

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. Believe it or not, it’s not rocket science: they perform customer interviews. Types of customer interviews. Depending on what you want to achieve, customer interviews can be divided into two groups: 1.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Sales Hacker

JANUARY 22, 2020

By mastering your sales interview questions. As a longtime recruiting leader, I’ve worked with countless hiring managers looking to fill sales roles , and I’ve had a firsthand look at their interview process. 6 Sales Interview Questions to Find the Best Talent. How do you make sure your potential new hires have the right skills?

Sales Hiring 76

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 76

ProfitWell

FEBRUARY 17, 2020

Today, we’re eyeing subscription aviation. Plus, an interview on Product Hunt Radio from the mind of a brand master. Your top subscription news. Navigating subscription with Etihad Airways. Because it will make regular, recurring trips easier to manage from both sides. Cutting the security line?

Subscription 80

Subscription Payment Features Airlines Travel 80

User Pilot

NOVEMBER 23, 2023

In this guide, we’ll walk you through each subscription tier to help you find the right option for your needs! TL;DR Hotjar is a product experience insights platform with heatmaps, surveys, and interviewing capabilities. When attempting to grasp Hotjar’s pricing, it’s helpful to group its subscriptions into two camps.

Pricing 105

Pricing Investment Software Review Scale 105

Andreessen Horowitz

MARCH 22, 2024

A good way to learn more about your customer personas and segments is through interviews, surveys, and sales team data. Interviews. If you have a small number of customers, interviewing them can give you a better signal into who’s interested in buying your product and what products they might be interested in in the future.

Generative AI 118

Generative AI AI B2B Pricing 118

Valuize Consulting

DECEMBER 7, 2021

In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017). Level Up Your Customer Success Organization.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

Valuize Consulting

JULY 13, 2022

Mary-Beth has been recognized for her expertise in leading Customer Success change management through business transformation from perpetual licensing to the subscription model, influencing adoption of recurring revenue best practices, building strong teams, and designing operational frameworks in industry-leading technology enterprises.

Interviewing 52

Interviewing Engineering Scale Revenue 52

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. Believe it or not, it’s not rocket science: they perform customer interviews. Types of customer interviews. Depending on what you want to achieve, customer interviews can be divided into two groups: 1.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

Valuize Consulting

APRIL 20, 2022

Optimize Your Customer Data Model For The Modern Subscription Economy. In this interview, David delves into the what, why and how of bad customer data and shares impactful advice to help you upgrade your approach to customer data management and analysis. Q: Many technology enterprises suffer from “bad” customer data.

Government 52

Government Interviewing Customer Success Data 52

Valuize Consulting

MAY 18, 2022

In this interview, Jean examines the state of the CS technology market today and shares his expertise on how you can maximize your Customer Success platform investment. What’s the customer’s subscription plan? You need to be able to answer; Are our customers using our products? What’s the customer’s response to surveys?

Technical Review 52

Technical Review Interviewing Technology Customer Success 52

FastSpring

JUNE 22, 2022

I was recently interviewed by my friend Steve Lurie, who’s the Chief Engagement Officer of B2B Rocks. For example: Are you making your quoting and invoicing experience as efficient and flexible as possible? At FastSpring, we do this by linking pricing, payments, subscription management, and tax into one seamless platform.

B2C 133

B2C Payments SaaS Payments B2B 133

FastSpring

OCTOBER 12, 2023

Full Interview: Audio Only Full Interview: Video 3 CRO Insights From Dave Gowans Why Full Funnel CRO Is Especially Important for SaaS and Subscriptions “The easiest and most straightforward bit of CRO is what you can do on the website,” Dave says. Stream the entire conversation or read the highlights below. Jump to highlights.

Payment Methods 169

Payment Methods SaaS Payments Payment Solutions Payments 169

Valuize Consulting

FEBRUARY 16, 2022

In this interview, Romain discusses the fundamentals of a strong Customer Success (CS) Operations function and how you can leverage Agile methodologies to champion effective change management. The post Create An Effective Change Management Strategy Through Agile Principles: An Interview With Romain Belvas appeared first on Valuize.

Interviewing 52

Interviewing Strategy Scale Management 52

User Pilot

AUGUST 24, 2023

It’s also a valuable tool for winning over users about to cancel their subscriptions. Here are subscription cancellation survey questions for collecting customer feedback: What made you cancel your subscription? Follow up with an exit interview to gain more valuable insights. What made you cancel your subscription?

Churn 98

Churn Interviewing Subscription Payment Features 98

Chart Mogul

JUNE 9, 2021

His first tech startup was called MyCase, a SaaS product that, “keeps all of your important case details — documents, contacts, calendars, emails, tasks, invoices — in a single, organized location.” Advice from a serial subscription box entrepreneur. Matt Spiegel is a licensed lawyer and serial entrepreneur.

Payment Features 101

Payment Features Strategy Entrepreneurship B2C 101

Valuize Consulting

FEBRUARY 8, 2022

The economic lifeblood of leading recurring revenue organizations is shared value and accountability. In the modern subscription economy, there’s no escaping shared responsibility for customer value management because the vendor-customer relationship is interdependent and inextricably linked.

Interviewing 52

Interviewing Healthcare Enterprise Technology 52

Intercom, Inc.

DECEMBER 5, 2019

You’ll also be in with the chance to win one of three annual Premium Spotify subscriptions, so you can keep up to date all the latest tech and business podcasts (including Inside Intercom ??) Your suggestions will directly influence what content we create, who we interview, and how we deliver content to you”. Tales of Silicon Valley.

Interviewing 156

Interviewing Subscription Payment Features Engagement 156

Scytale

MARCH 19, 2024

PCI DSS: A PCI DSS audit validates compliance with payment card data security standards and is required for any company that processes credit card payments. THE PCI DSS BIBLE Everything to know about securing payments and cardholder data! Let them know auditors may interview them or ask for system access.

Payment Services 52

Payment Services Payment Solutions compliance Payments 52

Clouded Judgement

JANUARY 20, 2023

ServiceNow CEO Commentary Bill McDermott gave an interview this week where he sounded very bullish on the year ahead. You can listen to the full interview in the link above (it’s short, only ~5 minutes). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Cloud 130

Cloud Interviewing Subscription Payment Features 130

FastSpring

FEBRUARY 9, 2023

Interview with Fred Linfjard Is conversion rate optimization for SaaS different than traditional A/B testing for ecommerce? But for subscription-based software companies, that’s just the beginning. We interviewed our former Chief Product Officer Kurt Smith about pricing strategies that work during volatile markets.

Payment Methods 78

Payment Methods Merchant Services Payment Solutions Payments 78

SaaSOptics

MAY 27, 2021

Your auditor will want to see all relevant data pertaining to that customer including the contract, invoices, revenue schedule, deferred revenue, etc for the previous fiscal year. . For example, you have a contract that reflects a $20,500 annual subscription fee, but it somehow got entered into the spreadsheet as $20,000. e-Invoicing

Deferred Revenue 68

Deferred Revenue Payment Features Systems Review SaaS 68

ProfitWell

JUNE 2, 2020

As a widely recognized leader in the SaaS industry, Tien first defined the "Subscription Economy" that we all know and love. Ownership of physical goods is declining, marking a shift from a product economy to a total subscription economy. The shift from a product economy to a subscription economy. Subscribe & Listen.

Subscription 72

Subscription Payment Features Startup Technology 72

User Pilot

JANUARY 11, 2024

This often leads to participants avoiding giving negative feedback to not upset the interviewer. For example, you may be interviewing users as part of your new product design. Towards the end of the interview, the user may mention some features they found very useful and express their love for the product.

Interviewing 105

Interviewing Trends User Experience Investment 105

User Pilot

AUGUST 10, 2023

Invite passives to interviews to learn more about their expectations. an invoicing app. Invite passives to interviews to learn more about their expectations Passives are generally satisfied but not impressed. Interview them to understand what you can do to wow and turn them into raving fans.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

FastSpring

SEPTEMBER 16, 2022

This mission of increasing the personalness of FastSpring’s relationship with businesses (and of course, the people who found or work for them) is also part of why we do things like interview our members. Strengthening Customer Relationships. Join the Global SaaS Leaders Community. About FastSpring.

SaaS Payments 133

SaaS Payments Payment Solutions Merchant Services Software Review 133

Valuize Consulting

AUGUST 2, 2021

The subscription model has exploded in the last decade and fundamentally changed how software companies operate, measure success metrics and engage with customers. The post Uniting Recurring Revenue Organizations Around Success Metrics: An Interview With Kevin Meeks appeared first on Valuize.

VP of Engineering 52

VP of Engineering Interviewing Metrics Scale 52

User Pilot

APRIL 8, 2024

The self-service model enables users to buy (or cancel) the subscription, implement the product, learn how to use it, and access support without talking to customer services teams. Gather customer insights on how to improve the customer experience via surveys , interviews, and reviews. Resource center in Userpilot.

Strategy 100

Strategy Business SaaS Customer Lifetime Value 100

Intercom, Inc.

AUGUST 27, 2020

?. The subscription model has revolutionized virtually every industry. Success in the subscription economy isn’t about having the best product; it’s about having the strongest customer relationships. From legacy business to subscription service. To navigate the current minefield of growth, businesses need to shift their focus.

Scale 211

Scale Payments Subscription Payment Features 211

Totango

JULY 28, 2021

Encouraging subscription renewal. Developing meaningful interview questions. Develop Meaningful Interview Questions. The interview process forms a crucial step in screening candidates, and the quality of your interview questions helps determine the quality of your hires. Assisting with customer onboarding.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

ProfitWell

JUNE 3, 2020

It’s especially important for subscription-based businesses. Every new lead carries the potential for recurring revenue. In this article, you’ll learn about the four most effective types of content for a subscription-based business. Why is content important for subscription-based businesses? With content.

Subscription 64

Subscription Payment Features Social Media Business 64

Totango

OCTOBER 20, 2022

Customer success managers are critical at SaaS companies, where they help deliver results that promote subscription renewals and upsells. They should be comfortable performing sales functions such as encouraging subscription renewals, upselling, and cross-selling. Developing meaningful interview questions.

Sales Hiring 90

Sales Hiring Customer Success Sales Recruiting Technical Review 90

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription.

Benchmarks 123

Benchmarks Churn Payments SaaS Payments 123

Valuize Consulting

AUGUST 6, 2021

When things shifted to deliver technology as a service through a renewable subscription, customer/vendor relationships and outcome management became critical beyond their previous weight. The post Scaling Impactful Customer Success Strategy And Operations: An Interview With Emily Ryan appeared first on Valuize.

Scale 52

Scale Customer Success Interviewing Strategy 52

User Pilot

JANUARY 9, 2024

A few research methods you can use include usability testing, user interviews, in-app surveys, focus groups, card sorting, and tree testing — we’ll dive deeper into each one below! Qualitative research includes written survey responses, feedback from focus groups, and one-on-one customer interviews.

Interviewing 101

Interviewing Scale Acquisition Data 101

User Pilot

APRIL 16, 2024

There are five steps to creating an effective product experience strategy: Collect data by tracking user behavior, sending surveys , watching over key metrics, and interviewing power users for insights. Interviewing power users to understand their pain points, JTBDs, and needs. Sending in-app surveys for user feedback.

Strategy 105

Strategy Customer Lifetime Value Onboarding User Experience 105