SaaStr

FEBRUARY 26, 2024

Building off the popularity of our AI Day at last September’s SaaStr Annual , we’re bringing it back online this March on Wednesday, March 27th for a completely live, digital event that will bring the global SaaStr community together with the brightest innovators in Artificial Intelligence for a day of digital content.

AI 210

AI Artificial Intelligence Social Media Innovation 210

Tom Tunguz

AUGUST 10, 2017

Recently, New York seed investor Jerry Neumann spoke on the show and talked about three key ideas on the technology innovation cycle. Overall, the interview is wide ranging and a fascinating 90 minute tour of technology revolutions, and the impacts for modern Startupland. I first read Perez’ book after Fred Wilson wrote about it.

Innovation 156

Innovation Technology Finance Interviewing 156

Intercom, Inc.

MAY 21, 2018

Commonly known as strategic or formative research, exploratory research can play a pivotal role in helping your company save time in product development and keep its innovative heart beating. Here at Intercom, exploratory research is a key step in our innovation process. How exploratory research drives efficient innovation.

Innovation 143

Innovation Development Interviewing Data 143

Tom Tunguz

MARCH 17, 2016

Clay Christensen, a Harvard Business School professor, asserted in a recent interview that we understand only half of the marketing puzzle: the marketing science involved in a competitive ecosystem, when consumers are buying millions of products. In these markets, concepts like Westendorp Price Sensitivity and conjoint analyses work.

Innovation 100

Innovation SaaS Payments Payment Solutions SaaS 100

User Pilot

MAY 1, 2024

What it feels like when you’ve found product-market fit – Lenny interviewed 25 leading companies to ask about when they first realized they reached PMF and wrapped up the insights in this newsletter. Lenny ’s Podcast: Top 5 episodes to listen to Lenny’s Podcast is no less successful than his newsletter. Lenny’s Podcast homepage.

Underperforming Technical Team 77

Underperforming Technical Team New CTO Interviewing CTO 77

User Pilot

DECEMBER 13, 2023

The jobs-to-be-done (JTBD) framework is a customer-centric tool for product development and innovation, focusing on understanding the specific tasks or “jobs” customers hire products to do, providing insights into customer motivations, guiding innovation, aligning product features with real needs, and aiding in market segmentation.

Software Review 103

Software Review Underperforming Technical Team Interviewing Innovation 103

User Pilot

JANUARY 15, 2024

Innovate new designs based on the user’s motivations and expectations. Innovate new designs based on user expectations : When you immerse yourself in the user’s context, it becomes easy to foresee evolving trends , preferences, and emerging user needs. Invite users to an interview.

Scale 101

Scale Interviewing Underperforming Technical Team Innovation 101

Intercom, Inc.

APRIL 29, 2021

You can also read the full transcript of the interview, which has been lightly edited for clarity, below. If you enjoy the conversation and don’t want to miss future episodes, just hit subscribe on iTunes , stream on Spotify , or grab the RSS feed in your player of choice. Marketing by accident. Dee: Brilliant.

Content Marketing 118

Content Marketing Innovation Scale Marketing 118

Payrix

JANUARY 30, 2024

37 years later, Real Green is the innovative leader in software for the industry. Real Green’s journey to embedded payments is also rooted in innovation. Bill pay was an important part of Real Green’s passion for innovation.

Payments 130

Payments Payment Solutions Payment Features Merchant Services 130

User Pilot

OCTOBER 2, 2023

You can improve user onboarding with generative research by conducting interviews, usability testing, and user journey mapping to uncover issues. You can use exit interviews and surveys for generative research to improve customer churn by uncovering issues. User interviews further elevate the depth of these insights.

Interviewing 103

Interviewing Benchmarks Innovation Onboarding 103

SaaStr

SEPTEMBER 11, 2020

Founded in 2015, Klue addresses a part of the corporate world that has seen little innovation. The engagement may last a few months and involve extensive interviews and online research (yes, lots of Googling!) . After all, when a company engages in competitive intelligence, there will often be the retaining of a consulting firm.

AI 265

AI Consulting Interviewing Innovation 265

SaaStr

SEPTEMBER 21, 2021

CNBC Technology Reporter Kate Rooney interviews Eric Sager, the COO at Plaid, asking for his take on the state of fintech today and tomorrow. The Innovations are Just Getting Started. The mix of innovators includes fintech, it includes banks, and it includes a lot of tech companies. “The Automation is Coming.

Finance 174

Finance Innovation Banking Interviewing 174

SaaStr

MAY 5, 2021

They started off by interviewing internal teams to understand the pain they felt as our product grew and changed. Your team and org need to change yet again to avoid the “Innovator’s Dilemma” that many companies face when they try to balance the needs of a core business with a new one. It was brutal.

Strategy 278

Strategy Scale Innovation Interviewing 278

2Checkout

MARCH 27, 2019

We’ve recently had the pleasure to chat with Andrei Nastasie, the affiliate program manager at Mondly Languages, an innovative language learning app that incorporates native language recordings, augmented reality and virtual reality to help people learn new languages.

Interviewing 40

Interviewing Innovation Management 40

Andreessen Horowitz

MARCH 22, 2024

A good way to learn more about your customer personas and segments is through interviews, surveys, and sales team data. Interviews. If you have a small number of customers, interviewing them can give you a better signal into who’s interested in buying your product and what products they might be interested in in the future.

Generative AI 126

Generative AI AI B2B Pricing 126

Valuize Consulting

NOVEMBER 25, 2021

A: “I have always been drawn to innovative industries that allow me to be creative and implement new ideas. The post Leveraging Customer Success Technology To Accelerate Scale: An Interview With Nicole McLaren appeared first on Valuize. Q: What excites you about working in the Customer Success domain?

Scale 52

Scale Technical Review Technology Interviewing 52

Buffer Resources

FEBRUARY 14, 2024

This podcast features conversations with thinkers and innovators shaping the social media landscape.   The podcast features interviews with creators, their teams, and solo shows, covering mindsets, tactics, and the business side of content creation.

Social Media 93

Social Media Entertainment Entrepreneurship Interviewing 93

Andreessen Horowitz

OCTOBER 15, 2023

In this interview, we’ll chat with Karen Cheng about how she’s leveraged these tools among others, with a focus on how this new paradigm is reshaping the creator landscape. how AI can indeed enhance the creative process, and the second-order effects of these innovations, like how creators are paid.

AI 83

AI Generative AI Social Media Innovation 83

User Pilot

DECEMBER 21, 2023

Hosted by an ensemble of AI-generated voices, the show delves deeply into a new topic each week, offering listeners an insightful and innovative experience. It offers easy-to-understand content and interviews with AI experts, aiming to demystify AI’s practical applications and adoption. TL;DR Podcast.ai Podcast.ai Podcast.ai

Artificial Intelligence 87

Artificial Intelligence Technical Review AI Technology 87

SaaStr

NOVEMBER 8, 2022

Some companies have a recruiting team and a separate talent sourcing team to identify candidates for initial phone interviews, while others have hiring managers in charge of the end-to-end talent acquisition process. Like customer acquisition, talent acquisition is focused on recruiting. Stage 2: Employee Onboarding . Phase 1: Hiring .

Underperforming Technical Team 220

Underperforming Technical Team Technical Review Acquisition Company Culture 220

Valuize Consulting

FEBRUARY 8, 2022

In this interview, Scott delves into how the vendor-customer relationship needs to evolve in order to facilitate shared value and accountability and how to leverage technology to drive optimal value realization. That’s how these new movements get started as we open our minds and begin to ask: why do we do things the way we do today?

Interviewing 52

Interviewing Healthcare Enterprise Technology 52

User Pilot

DECEMBER 13, 2023

According to Jamie Levy, the main tenets of a UX strategy are business strategy, value innovation, validated user research , and frictionless UX. According to Jaime Levy, the author of the 2015 bestseller UX Strategy: How to Devise Innovative Digital Products That People Want , a robust UX strategy should be based on 4 main principles.

Strategy 85

Strategy Underperforming Technical Team User Experience SaaS 85

Sales Hacker

MAY 9, 2022

Director, DMe Business & Education Sales at Adobe, joins us for a deep dive into how she views the sales journey, how she interviews new sellers, and her belief that storytelling is woven into the core of every sale. Best practices for interviewing new sellers. Find Revenue Innovators on Apple Podcasts , Spotify , or our website.

Sales 70

Sales Innovation Interviewing Education 70

Intercom, Inc.

JUNE 11, 2020

In addition to hearing about Deena’s podcast, you’ll also hear an interview she recorded and produced with us for Inside Intercom. Black Tech Unplugged is a monthly podcast that highlights Blacks who innovate and work in the tech industry. Deena McKay is the founder and host of the podcast, Black Tech Unplugged.

Consulting 253

Consulting Interviewing Innovation Startup 253

SaaStr

JUNE 6, 2022

This interview with CNBC’s Ari Levy took place in February 2019, shortly after Plaid raised a Series C round at a $2.7B They’re starting to say, ‘FinTech is my innovation lab,’” says Perret. . To celebrate 10 years of SaaStr, we’re revisiting some classic podcast episodes. Up today: Plaid co-founder and CEO, Zach Perret.

Banking 242

Banking Scale Acquisition Interviewing 242

Sales Hacker

DECEMBER 18, 2019

More money also means more innovation. The winners in 2020 will be the ones who think outside the box and are innovative in their marketing practices. More competition means more innovation, and the real winners here are us, the sellers. The days of traditional marketing seem to be on the way out. 2020 Is Going to Be Exciting.

Artificial Intelligence 52

Artificial Intelligence Interviewing Trends Sales 52

User Pilot

NOVEMBER 30, 2023

You can collect feedback from your customer base via in-app surveys, feedback widgets, interviews, and by monitoring social media mentions and reviews. Track in-app customer behavior to find fresh ideas Tracking user behavior inside your product can highlight unmet needs, user pain points, and opportunities for improvement and innovation.

Underperforming Technical Team 91

Underperforming Technical Team Marketing Market Research Outsourced Development 91

Intercom, Inc.

MAY 20, 2021

So, with that in mind I’d like to share a compilation of some of my favorite guests, hosts, and interviews from my time here. Intercom on Product: The siren call of innovation. This week’s episode is almost my last for the podcast, as I’ll be finishing up today after 2 years and over 100 episodes. Probably because it kind of is.

Machine Learning 211

Machine Learning Artificial Intelligence Innovation Interviewing 211

User Pilot

AUGUST 29, 2023

Customer interviews are a great source of qualitative feedback about customer needs and expectations. Customer interviews In-depth interviews of target customers or focus groups are a great source of qualitative data about customer needs and expectations. However, it should be good enough for innovators and early adopters.

Marketing 89

Marketing Scale Market Research Interviewing 89

Sales Hacker

JULY 28, 2021

In this episode, we interview Seth Marrs , Research Director at Forrester , about the role of analysis in building RevOps into a role that amplifies the voice of the buyer. Find Revenue Innovators on Apple Podcasts , Google Podcasts , and Spotify. Or just search for Revenue Innovators in your favorite podcast player!

Customer Success 98

Customer Success Marketing Sales Innovation 98

Sales Hacker

JUNE 29, 2021

In this episode, we interview Jim Lee, VP Revenue Strategy at Outreach, about how operations expresses the entire org’s strategy — and much more. Find Revenue Innovators on Apple Podcasts and Spotify. Just search for Revenue Innovators in your favorite podcast player. powered by Sounder.

Data 99

Data Innovation Interviewing Revenue 99

Sales Hacker

MAY 26, 2021

Our new podcast — Revenue Innovators — is coming to your eyes and ears this summer. Your hosts are none other than Outreach’s Mary Shea (VP, Global Innovation Evangelist) and Harish Mohan (SVP, Revenue Excellence & Operations). But wait, what are revenue innovators? It’s the best news you’ve heard all year! Please enjoy!

Data 97

Data Innovation Interviewing Revenue 97

Sales Hacker

OCTOBER 15, 2021

When we get a once-in-a-lifetime chance to interview our CEO on the podcast, we like to start with simple questions like “What’s the future of sales?”. In this episode, we interview Manny Medina , CEO at Outreach , about why the future of sales is going to take a combination of engagement plus intelligence, of human plus machine.

Engagement 75

Engagement Sales Interviewing Innovation 75

Sales Hacker

JUNE 21, 2021

Our new podcast — Revenue Innovators — is coming to your eyes and ears June 30th ! Your hosts are none other than Outreach’s Mary Shea (VP, Global Innovation Evangelist) and Harish Mohan (SVP, Revenue Excellence & Operations). But wait, what are revenue innovators? It’s the best news you’ve heard all year! So glad you asked.

Sales Hiring 96

Sales Hiring Marketing Sales Innovation 96

Tom Tunguz

DECEMBER 1, 2019

PR readies articles and interviews. Second, the market perceived the startup as fast moving and innovative. I imagine this is how every founder fats on the eve of demo day. Launch day requires collaboration across teams. Marketing must prepare the story and materials. Engineering builds the product. SRE ensures it stays up.

Startup 169

Startup Interviewing Innovation Engineering 169

Intercom, Inc.

JUNE 10, 2020

These experiences, whether it is observing someone use your product, or interviewing them about your product, need to be wide ranging. The ability to ask perceptive questions is critical to running high signal interviews from which you can learn the most. This is why when I run customer interviews, I always cover a lot of ground.

Underperforming Technical Team 291

Underperforming Technical Team Interviewing Communication B2B 291

Sales Hacker

SEPTEMBER 29, 2021

It’s not every day you get to interview your boss at the same time that a performance review notice comes in from HR. Mary’s position paper on the rise of the revenue innovators referenced at [28:42]. Find Revenue Innovators on Apple Podcasts , Spotify , or our website. powered by Sounder. Outreach’s RISE Program.

Leadership 80

Leadership Innovation Interviewing Revenue 80