SaaStr
MARCH 30, 2024
Dear SaaStr: What are The Most Common Mistakes Founders Make When They Are Just Starting to Scale Revenue? Hiring is >hard< And at some point, you definitely have to compromise in some ways. As you scale, your win rate — the % of deals you close vs. the competition — should go down. The “I Give Up” VP Hire.
Tom Tunguz
JANUARY 26, 2021
There’s a trend in pitch decks and startup pitches I’ve been watching - the commingling of metrics definitions, especially ARR. Over time, the definition of ARR has slackened. Everyone reports ARR today, even in transactional businesses and market place businesses, and for good reason.
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User Pilot
OCTOBER 15, 2023
TL;DR According to one definition, the level of effort includes all the work needed to successfully deliver the project. A more limited definition includes all the project support activities, like creating documents and managing stakeholders, but no actual work on the deliverables, like writing code. Let’s dive in!
SaaStr
SEPTEMBER 19, 2022
Rav Dhaliwal, Investor and Venture Partner at Crane Ventures , Lindsey Serafin, VP of Customer Success at Snyk.io , and Caitlin Sullivan, Director of Customer Success at Vanta, discuss what customer success is, who owns it, what customer metrics you should look at, and what you need to focus on if you want to scale digital customer success.
Intercom, Inc.
SEPTEMBER 10, 2020
Applying data and science to scaling has become easier because of the shift that’s happened in the software industry over the past 15 years, from outside sales to inside sales. A data-driven framework for scaling. Mark’s latest ebook, The Science of Scaling , outlines a precise framework for success.
SaaStr
OCTOBER 11, 2023
Eran Zimman, monday.com’s co-founder and co-CEO, shares his secrets to scaling and growth in an unpredictable market. Serve customers a CRM or project management first, and as they scale and use it more, they’re exposed to more features. They kept doing it after the economy changed, and they also scaled it. It’s cheap.
Intercom, Inc.
JULY 28, 2022
And for Intercom’s VP of Sales EMEA, Sanj Bhayro , scaling is just what you need to invest in to ensure growth becomes as constant and linear as it can be. Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom.
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