CloudGeometry

JANUARY 15, 2022

Before you shout “Digital Transformation” in a crowded marketplace, it’s important to recognize two foundational principles in developing a SaaS product plan. For a deep dive, have a look at the AWS Definitions – SaaS Lens ; for a deeper dive, see the Google DevOps Catalog here. Or just drop us a line.

Well Architected Framework 130

Well Architected Framework DevOps as a Service AWS Traceability 130

FastSpring

FEBRUARY 9, 2021

The definition of captive product pricing is the pricing of products that have both a main product and several secondary or accessory products that are needed for the main product to offer full value. However, in order to increase the value of the accounting software platform, add-ons can be purchased from a special marketplace.

Pricing 83

Pricing SaaS Payments Payments Payment Methods 83

Totango

APRIL 25, 2022

An inspiring customer journey is one where your customers’ experience with your product, service and organization as a whole is so memorable and engaging that your company’s teams are inspired and excited to produce the same experience for all of your customers! Scale Your Journey, Not Your Platform. What are you waiting for?

Scale 86

Scale Marketplace as a Service Customer Success Communication 86

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

FastSpring

FEBRUARY 9, 2021

The definition of captive product pricing is the pricing of products that have both a main product and several secondary or accessory products that are needed for the main product to offer full value. However, in order to increase the value of the accounting software platform, add-ons can be purchased from a special marketplace.

Pricing 78

Pricing SaaS Payments Payments Payment Methods 78

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. You can create whatever combined word you’d like for that to be the case.

Payments 120

Payments Scale Scaling Revenue 120

OPEXEngine

FEBRUARY 22, 2022

This is because using a customer-centric definition highlights the key operational differences that drive strategic decision-making at these businesses as well as influencing the relevant performance indicators for them. The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. There’s many definitions out there, but essentially, mental models are frameworks, principles and ideas which allow you to examine and solve problems in a systematic way and when applied correctly, help you think better.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. Growth Stage – Scaling the Business, and . SMB NRR – SMB SaaS by definition is typically not going to have high NRR.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. What “customer success” looks like evolves as your company and customers scale upmarket.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

SaaStr

JANUARY 28, 2019

Gillian Heltai, SVP of client services at Talkdesk, will walk you through how to build a high-performing CSM team. From Product Market Fit to Scale—Perspectives from Founder and Investor with Vista Equity Partners and Zapproved (4:10 – 4:40 pm). How to Do Customer Success at Scale with Amazon Web Services (9:00 – 9:30 am).

Scale 107

Scale Marketplace as a Service Customer Success Scaling 107

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. We also think about community and consultants and professional services as an ecosystem around our product. Embracing professional services as a distribution channel. So our platform is also built for them to use. Andrey: Exactly.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Neil Patel

SEPTEMBER 22, 2020

You have to make consistent sales if you want to scale your business fast. That’s all because of our ability to constantly optimize and improve our methods according to the current trends in the marketplace. You should check out the services of Neil Patel Digital. #2 3 WebMechanix — Best For All-In-One Services.

Sales Hiring 144

Sales Hiring Outsourcing Services Social Media Underperforming Technical Team 144

Casey Accidental

OCTOBER 27, 2020

In part two of our Sequencing Business Models series , we talked about the different types of marketplaces and what needs to be built to be effective in each of them. This builds on the first essay in the series of how there has been an increase in interest of SAAS-like models interested in becoming marketplaces over time.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

FastSpring

MAY 20, 2019

While we can’t give you a definitive answer to this question, we’ll do our best to give you information about the pros and cons of each strategy so you can make the best possible decision to meet your company needs. They could even help you scale your operations globally too! The Cons of In-house Ecommerce.

Outsourcing Services 84

Outsourcing Services Payment Methods Payment Solutions Outsourced Development 84

OpenView Labs

MAY 5, 2020

Emanuel certainly handled his share of crises—but nothing quite like the COVID-19 pandemic in terms of complexity and scale. Demonstrate definitively that you are not just “a” competitor, but the top competitor. When there’s uncertainty in the marketplace, people tend to start looking at options. A market segment that’s worried.

Marketplace as a Service 57

Marketplace as a Service Scale Market Segmentation Pricing 57

Intercom, Inc.

DECEMBER 13, 2018

Whereas Facebook’s overall vision relies heavily on third-party developers having access to user data, Workplace wants to be the app that’s connected to all your other apps and a highly curated marketplace that has the best SaaS applications in the world. RBS was our first customer. We launched at Cirque du Soleil which is an amazing example.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

Sales Hacker

MARCH 30, 2021

Scaling sales during the pandemic. Scaling Up During The Pandemic [11:40]. Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

SmartKarrot

APRIL 21, 2023

As businesses strive to make data-driven decisions, self-service business intelligence (BI) reporting and analytics are becoming increasingly popular. By providing easy-to-use tools for data visualization, exploration, and reporting, self-service BI can save time and improve decision-making.

Marketplace as a Service 16

Marketplace as a Service Business Mobile Data Analysis 16

FastSpring

APRIL 13, 2023

It starts with self service. And it was a lot about one, high definition 2d photos. I felt like there was an easier way to communicate goods and services online, digitally. I think you’ve got to be constantly scaling thyself getting better yourself, and then pushing others through what we call radical candor, to get bette.

Payment Methods 142

Payment Methods Marketing Payments SaaS Payments 142

Totango

FEBRUARY 22, 2021

By definition, a game changer is a person or thing that dramatically changes the course, strategy, or character of something. For example, our clients in the hospitality industry used Totango to pivot and survive by quickly embedding digital best practices straight from the Totango SuccessBLOC marketplace. Totango Sets New Records.

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

OpenView Labs

APRIL 7, 2021

That’s because most of their growth is powered by the product itself through a highly efficient self-service motion. Companies like Twilio need to treat new signups as a portfolio; many will cluster at the low end with modest (or no) usage and a subset will scale rapidly. How do we account for the rise of product as a growth driver?

Metrics 52

Metrics Scale SaaS Marketplace as a Service 52

SmartKarrot

AUGUST 22, 2022

VOC is often used in marketing, product development, sales, customer service, and management. Definition of VoC. Voice of the customer (VoC) is a process that helps companies understand what their customers want to improve their products or services. It is also known as the voice of the marketplace or the consumer.

Social Media 10

Social Media Scale Banking Marketplace as a Service 10

User Pilot

APRIL 25, 2024

This process helps you understand what motivates your customers, enabling you to tailor your products and services to minimize risks from the start. Technological progress now facilitates examination efforts on both structured and unstructured datasets effectively addressing large-scale analytical complexities.

Market Research 52

Market Research Outsourcing Services Marketing Outsourced Development 52

Totango

NOVEMBER 14, 2019

Today’s digital marketplace, with its flexible subscription models and highly customizable solutions, has empowered customers to shop around until they find a service that meets their unique requirements. . The frustration that flows from a poorly executed or prolonged onboarding phase can quickly deteriorate to churn.

Education 64

Education Onboarding Underperforming Technical Team Marketplace as a Service 64

SaaStr

SEPTEMBER 3, 2019

We are definitely the fastest growing code school probably of all time. Uber is a classic marketplace company. It’s a two-sided marketplace. You had town car services before. And even if there was a small fee attached to that, it just doesn’t matter. And interestingly, nothing really on Uber is new.

Acquisition 139

Acquisition Software Review Payment Methods Marketplace as a Service 139

ChurnZero

NOVEMBER 18, 2022

My job is to continually inform and share knowledge that’s going out in the marketplace. My VP definitely does because I vetted the idea with them, and we’re going to go with it. It really gets to the point where you say, “We have the opportunity to scale this. How are you helping to scale across the organization?

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

Valuize Consulting

MARCH 24, 2022

Even though your teams are using the same word here, there is no universal definition. In this article, we share 6 vital steps to creating an effective customer hierarchy that unites your entire organization around the delivery of optimal customer value.

Revenue 52

Revenue Scale Marketplace as a Service Customer Success 52

Sales Hacker

FEBRUARY 12, 2021

Before we dive into more details, let’s look at a few definitions. An established marketplace is a sign that you’ll have the integrations you need in the future. NetSuite CRM is a cloud-based CRM that includes sales automation, customer service, e-commerce, marketing, and advanced analytics. What is an enterprise CRM software?

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

Sales Hacker

SEPTEMBER 20, 2022

Brandon Barton is a hospitality tech entrepreneur who has used his experience working in operations at the top hospitality groups to build and scale early-stage tech products that help restaurateurs. That’s differentiated us in the marketplace. My next position was of service or a beverage director.

Technical Review 54

Technical Review Sales Hiring Scale Marketplace as a Service 54

SaaStr

JUNE 10, 2020

Now I will tell you, things went dead for definitely two and a half weeks. We saw McDonald’s, they started separating their arches and really trying to do public service announcements around social distancing. And what I will say, my team has definitely been rowing, right? It’s a competitive marketplace.

Travel 178

Travel Marketing Scale Outsourcing Services 178

Intercom, Inc.

JUNE 17, 2021

” What we did was we looked at the marketplace and identified three things that we wanted to capture. Obviously, it’s been delayed a little bit, but it’ll definitely be worth the wait. It’s going to be the opposite end of the scale. . “Are they using desks more than collaboration spaces?

Construction 207

Construction Technical Review Systems Review Data 207

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Ryan Bonnici: So they work hand in hand but I think, yeah, we definitely went a little bit too far in one direction. It works really well.

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. After a year, decided that the definition of insanity was continuing to do what you’d always done hoping for different results. And basically not really helping the company at all.

SMB 181

SMB Scale Startup Marketplace as a Service 181

SaaStr

JUNE 10, 2021

So the whole world of software as a service and cloud has just exploded and will continue to grow enormously. And if we look at the specifics of the word SaaS, software as a service. And service many times means it’s human beings doing it. So how does this even work with software as a service.

Outsourcing Services 141

Outsourcing Services Marketplace as a Service Outsourced Development Scale 141

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! So how can you leverage that product’s success to obtain the valuation and funding you need to scale? Everyone’s always like, “how did you guys scale so quickly,” and like, everyone loves this product. 35% versus 25% in SaaS.

Investment 101

Investment Underperforming Technical Team Sales Hiring Software Review 101

SaaStr

JANUARY 28, 2020

Our monthly self-service churn went from like 3% to like 9%, right? I mean, there’s definitely paths that are more well-worn. And then Deborah, let’s definitely open it to questions. So on a scale of one to 10, what type of feedback do you want? We were wrong. Jason : All right, one last question.

Sales Hiring 206

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 206