SaaStr

MARCH 16, 2025

” – Alex Rosenblatt The Channel-First Approach That Actually Works Instead of the everything-at-once approach, Rosenblatt advocates for a methodical, data-driven methodology: 1. . “When companies try to do a little bit of everything in marketing, it becomes nearly impossible to become amazing at any single thing.”

Scale 213

Scale Sales Hiring Scaling Marketing 213

Tom Tunguz

OCTOBER 28, 2024

On Monday, at TC Disrupt Colin Zima CEO of Omni , Jordan Tigani CEO of Motherduck , Daniel Svnova CEO of Superlinked & Toby Mao CTO of Tobiko Data who are leading the evolution of the Post Modern Data Stack discussed the trends they are seeing. Most data workloads are quite small, about 100MB. Vectors power AI systems.

Trends 248

Trends Data New CTO CTO 248

SaaStr

FEBRUARY 2, 2025

Under her leadership, Alloy Automation has pioneered the use of AI to streamline API integration and documentation processes. They’ve seen particular success in using Large Language Models (LLMs) to translate API documentation into practical implementations.

AI 192

AI Technical Review Artificial Intelligence Systems Review 192

SaaStr

OCTOBER 23, 2024

The mobile phone user has the highest NPS as a BILL user because it’s super simple and easy, and the clerk does all the data entry, pulling everything in and managing it. Creating Stickiness BILL connects your documents, employees, suppliers, and every part of the transaction. 1% of GDP goes through BILL. That’s the sticky part.

SMB 307

SMB Payment Services Payments Payment Methods 307

SaaStr

FEBRUARY 8, 2025

The Three Types of Context Your AI Needs Your AI agent needs access to: Team documents & engineering specs (the “how it works” knowledge) Systems of record like CRM (the structured data) Unstructured info from Slack, Zoom, etc. That’s the difference between a toy and a real product.

AI 213

AI Artificial Intelligence SaaS User Experience 213

SaaStr

APRIL 30, 2025

Compliance and Documentation : Check that all deals are properly documented and compliant with company policies. And remember, the more data-driven you are, the better your results will be. Are leads being handed off smoothly? Is marketing supporting deals throughout the funnel?

Technical Review 173

Technical Review Sales Forecasting AI 173

Clouded Judgement

AUGUST 25, 2023

A S-1 is a document companies file with the SEC in preparation for listing their shares on an exchange like the NYSE or NASDAQ. The document contains a plethora of information on the company including a general overview, up to date financials, risk factors to the business, cap table highlights and much more. ” “Data Layer.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

SaaStr

JUNE 19, 2025

Document their research process. Or data enrichment. We probably went through 200+ iterations before we got to “Let’s Go” status. Most teams give up after iteration #3. The fix : Treat AI training like you would train a new SDR hire. You wouldn’t expect a new SDR to be quota-crushing in week one, right?

Scale 235

Scale AI Sales Hiring Sales 235

TechEmpower SaaS

MARCH 4, 2024

Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies. This AI-centric approach transforms sales into a data-driven field, emphasizing efficiency and personalized customer experiences.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

Tom Tunguz

NOVEMBER 5, 2024

Reviewing the BLS’ data on employment for white collar work, I aggregated the data to these categories. Automated book closing & reconciliation ; document ingestion Life, Physical, & Social Science Occupations 1.22 Powerpoint creation, data analysis Lawyers 0.8 Powerpoint creation, data analysis Lawyers 0.8

Software Review 239

Software Review Technical Review Scale Construction 239

Tom Tunguz

NOVEMBER 8, 2023

At the IMPACT Summit yesterday, I shared our Top 10 Trends for Data in 2024. LLMs Transform the Stack : Large language models transform data in many ways. First, they have driven an increased demand for data and are causing a complete architecture inside companies. Second, they change the way that we manipulate data.

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

SaaStr

NOVEMBER 19, 2024

Builingd documentation like FAQs, help centers, and templates helped Drata scale to 100 customers in just 45 days. Drata uses a Customer Success ops team to analyze and gain insights from its customer data to help scale its support. Be intentional about these decisions. Pick Your Battles That Drive ROI What does that mean?

Customer Success 284

Customer Success Scaling Social Media Enterprise readiness 284

SaaStr

JANUARY 23, 2025

Focus on: Building robust security and compliance (SOC 2, ISO 27001) Automating customer onboarding/offboarding Creating enterprise-grade support processes Developing procurement relationship expertise Having clear data handling procedures 5. Map out all stakeholders and their motivations early.

Enterprise 243

Enterprise Sales Hiring Scale Outsourced Development 243

Tom Tunguz

JUNE 19, 2025

Another strategy is more defensive - hampering access to the data within the systems of record (SOR). App builders] can no longer index, copy or store the data they access via the Slack application programming interface on a long-term basis. ServiceNow announced its intention to acquire MoveWorks for $2.85b.

AI Search 147

AI Search AI Acquisition Startup 147

SaaStr

MAY 2, 2025

Human + AI + Executive Teams Are The New Normal Marc Benioff revealed he’s been working with AI agents for nearly three years, particularly when creating his V2MOM documents (Vision, Values, Methods, Obstacles, Measures). The Practical AI Transformation at Salesforce “Agents can only go so far without the data and apps.

AI 223

AI Enterprise Scale Airlines 223

SaaStr

APRIL 4, 2025

3) Generate high-quality training data that continuously improves AI performance. Atlog: A knowledge repository that intuitively organizes and versions your data packets, drives, and documents in one place Calltree: Enterprise-grade AI support reps for call centers Calltree makes enterprise-grade AI support reps for call centers.

AI Search 163

AI Search AI Startup Scale 163

SaaStr

JUNE 11, 2024

Your data is the other part. That fuel is your data. Let’s discover how you can unlock the value of your data with the help of AI. That’s traditional AI, where it looks at a task a human can do, identifies data patterns, works out what might happen next, and makes suggestions on it. AI is part of that answer.

AI 176

AI Data Artificial Intelligence Generative AI 176

Intercom, Inc.

DECEMBER 9, 2021

Technology makes every company a global company, and our focus on data security means Intercom customers all over the world can experience the full benefit of Intercom – no matter where they’re geographically located. . Ten years ago, we built the initial Intercom infrastructure in AWS’ us-east-1 data center in North Virginia, USA.

Data 181

Data AWS Scale Engineering 181

Chart Mogul

JUNE 16, 2025

It lets you connect your ChartMogul account to AI tools that support the Model Context Protocol (MCP) and enables natural language access to your subscription data. At the same time, we are committed to enhancing our APIs with more data points and filtering capabilities. We’re excited to see what you do with it.

Revenue 59

Revenue Data Customer Lifetime Value AI 59

SaaStr

MARCH 27, 2023

Capchase Co-Founder & CEO Miquel Fernandez and 01 Advisors VP Kristen Clifford use data to show us what differentiates the best SaaS companies from the rest. Forecasts should be living documents that you are constantly updating. On process, there is a standard punch list of documents that most investors are going to ask for.

SaaS Payments 246

SaaS Payments Technical Review Software Review Venture Capital 246

Tom Tunguz

NOVEMBER 7, 2024

” The AI’s memory has become a living document. I can work on a piece for a few days, returning to with a new nugget, “I found this new quote” or “I found this new data point. ” “Vary the sentence length and the paragraph length. Ensure two paragraphs have only a single sentence.”

Artificial Intelligence 185

Artificial Intelligence AI Engineering Investment 185

SaaStr

FEBRUARY 6, 2025

Top VCs like Cobalt and Eden Data are already helping portfolio companies nail this phase. It’s about getting your documentation right before you scale. Get Ready (The Smart Way) Don’t reinvent the wheel.

compliance 163

compliance AI Scale SaaS 163

SaaStr

NOVEMBER 20, 2024

Elizabeth explained: “We continued doggedly poking at this problem of where else can Copilot help developers be more creative and more satisfied, and so we integrated Copilot then across the command line, across our pull request features, across issues and documentation, and that became the basis for CoPilot Enterprise.”

Scale 261

Scale AI Scaling Marketing 261

Sparktoro

MAY 27, 2024

On Sunday, May 5th, I received an email from a person claiming to have access to a massive leak of API documentation from inside Google’s Search division.

Data 145

Data 145

User Pilot

APRIL 16, 2025

When your company adopts multiple SaaS solutions to drive productivity, you unknowingly create a perfect storm for data fragmentation. Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Sound familiar?

Data 105

Data Underperforming Technical Team Systems Review Technical Review 105

Payrix

JANUARY 10, 2025

You can use data-driven approaches to guide all this, to reduce the cognitive load on your merchants and your staff and really focus on what matters. Real-time feedback loops and data-driven optimizations are also transforming the onboarding experience. Are they operating in a space known for fraud, chargebacks, or other red flags?

Merchant Services 130

Merchant Services Payment Services Payment Solutions Payments 130

SaaStr

SEPTEMBER 30, 2024

All unstructured data to be instantly structured and searchable. Products that were complex to extract data before, especially documents, can now be organized in real-time by AI. It unlocks all your documents. Search was sleepy for years. Now, it’s front and center.

AI Search 299

AI Search SaaS Headcount AI 299

SaaStr

FEBRUARY 21, 2025

The platform handles an enormous amount of data, including millions of daily photos, documents, and communications from construction sites globally. The post Who Is Tooey Couremanche Founder and CEO of Procore appeared first on SaaStr.

Construction 239

Construction Education Leadership Company Culture 239

USIO

MARCH 21, 2025

In-house management increases the risk of human errors, lost documents, and data breaches. Businesses lacking proper security protocols for handling financial documents face higher risks of compliance violations and reputational damage.

Payment Features 130

Payment Features Outsourcing Services Payment Services Payments 130

Intercom, Inc.

AUGUST 11, 2021

At Intercom, we invest in our auto-instrumentation, exposing high-quality tracing telemetry data out of the box. We encourage engineers to ship custom instrumentation even before the code itself is written – the data gathered is a valuable input into the tech planning process. Document and share your plan and actions.

Software Review 282

Software Review Engineering Systems Review Technical Review 282

SaaStr

MARCH 23, 2025

” Graham’s advice to other sales leaders: “Document your mistakes religiously and review them quarterly. Founder-led sales provides invaluable dat a When founders sell the first $2-3M, they generate critical insights on customers, conversion rates, and retention that inform the GTM strategy.

Sales Recruiting 214

Sales Recruiting Sales Hiring Scale AI 214

Clouded Judgement

JANUARY 24, 2025

While cutting-edge language models have demonstrated remarkable capabilities, most are primarily trained on open internet data. In AI terminology, “generalizing” refers to a model’s ability to apply learned knowledge to new tasks or unseen data. This is what I’m calling “Enterprise AI.”

Enterprise 157

Enterprise AI Cloud Artificial Intelligence 157

Tom Tunguz

MARCH 30, 2023

Models require millions of dollars & technical expertise to deploy: document chunking, vectorization, prompt-tuning or plugins for better accuracy & breadth. More queries -> more diagonostic data to improve the model -> a better product with more users. What are these moats? That process spins a flywheel.

Artificial Intelligence 332

Artificial Intelligence AI Machine Learning Generative AI 332

User Pilot

OCTOBER 10, 2024

Amplitude Amplitude’s onboarding process focuses on defining what success looks like for your product and encourages you to start implementing event tracking as soon as possible (with or without demo data). This approach makes sense for a data-driven product like Amplitude.

Onboarding 105

Onboarding SaaS Software Communication 105

SaaStr

JULY 30, 2024

Free self-service The right level of documentation Being able to learn about the product without getting on a call with someone. Easy The three elements of making a product easy for developers are: Stellar documentation Great support Established patterns Why do you need stellar documentation? How does that happen?

Underperforming Technical Team 281

Underperforming Technical Team Enterprise Scale Payments 281

Kellblog

NOVEMBER 7, 2024

Example 2: Our metadata platform helps you deliver clean data to business analysts so they can build better models, make better decisions using them, and deliver superior business outcomes. You should be called before the Marketing High Tribunal, convicted, and sentenced to 10 years of writing technical documentation. (I’d

Marketing 145

Marketing Business Finance Sales Hiring 145