SaaStr

JANUARY 24, 2024

The value you communicate needs to make sense for the end user but also resonate with the C-suite and stakeholders making the buying decisions. As a subscription business, you should always be growing, but the rate of growth wasn’t where they wanted it to be.

Scale 278

Scale Sales Hiring Scaling Revenue 278

Totango

JULY 28, 2021

Encouraging subscription renewal. Developing meaningful interview questions. Consider qualities such as organizational and presentation skills as well as soft skills needed for interacting with customers, such as communication skills. Develop Meaningful Interview Questions. Assisting with customer onboarding.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

Totango

OCTOBER 7, 2021

As a subscription renewal deadline approaches. Review Escalations Communication. A more manual but extremely useful way of collecting feedback is by reviewing communications between customers and your staff during support escalation interactions. Conduct Customer Interviews. After onboarding has been completed.

Software Review 108

Software Review Technical Review Interviewing Benchmarks 108

Stax

MAY 30, 2024

The software allows managers to view and modify work schedules, orders, inventory, invoices, customer account records, and other records in the database. You can write a case study by interviewing a client, stating their challenges before using your product, and showing how your product was the solution they were looking for.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

CustomerSuccessBox

JUNE 6, 2022

With Subscription-based models everywhere, the need for customer success strategy in the organization is rising too! Companies know subscription isn’t going to sustain longer without a customer success strategy in place. If so, let’s dive right into the tips and tricks to ace a Customer Success Interview.

Interviewing 10

Interviewing Customer Success Sales Recruiting Compensation 10

Intercom, Inc.

FEBRUARY 14, 2018

Our mission is real – online communication today between businesses and customers is impersonal. Intercom exists at the intersection of some of the biggest trends and shifts in technology today: Messengers becoming the dominant way humans connect and communicate. The movement towards subscription based businesses.

Sales Recruiting 188

Sales Recruiting Technical Review Leadership Systems Review 188

Totango

OCTOBER 20, 2022

Customer success managers are critical at SaaS companies, where they help deliver results that promote subscription renewals and upsells. They should be comfortable performing sales functions such as encouraging subscription renewals, upselling, and cross-selling. Developing meaningful interview questions.

Sales Hiring 97

Sales Hiring Customer Success Sales Recruiting Technical Review 97

Intercom, Inc.

JANUARY 16, 2020

?. Andrey Khusid, founder and CEO of Miro , hasn’t done many interviews. We chatted about the company’s evolution from RealtimeBoard, a tool beloved by the UX community, to Miro – a rapidly growing SaaS innovator that boasts Dell, Netflix, Ikea, and Spotify amongst their steadily growing roster of clients. This was back in about 2015.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

ProfitWell

AUGUST 18, 2020

As more companies move to SaaS and subscription-based models of revenue, this old paradigm is crumbling. The shift to the customer-first paradigm has happened quickly in SaaS and subscription-based economy. As a new, and in some ways, more preferred revenue model, new players are entering the SaaS and subscription market every day.

SaaS Payments 111

SaaS Payments Payment Methods Underperforming Technical Team Outsourced Development 111

Intercom, Inc.

OCTOBER 29, 2019

Having grown to more than 300 people, communication between colleagues became complex , fracturing that crisp, shared notion of the customer we once took for granted. You can’t find email lists using Job-to-be-Done, but you can find ones for B2C subscription businesses that have a high volume of website traffic.

Business 184

Business B2C Scale Headcount 184

Andreessen Horowitz

MARCH 22, 2024

A good way to learn more about your customer personas and segments is through interviews, surveys, and sales team data. Interviews. If you have a small number of customers, interviewing them can give you a better signal into who’s interested in buying your product and what products they might be interested in in the future.

Generative AI 123

Generative AI B2B Pricing AI 123

User Pilot

AUGUST 30, 2024

Gather direct data with user interviews. Collect user feedback data with surveys Surveys are a direct line of communication with your users that allows you to gather quantitative and qualitative data. Churn surveys : Churn surveys are targeted at users who have canceled their subscriptions. Monitor social media interactions.

Data 105

Data Social Media Scale Interviewing 105

User Pilot

SEPTEMBER 30, 2024

A messaging strategy is a marketing framework /plan that outlines how your brand communicates its key messages and unique selling proposition to its target audience. It includes what you say, how you say it, and how you ensure your communication succeeds. through surveys, interviews, and other Voice of Customer research.

Strategy 111

Strategy Social Media Underperforming Technical Team Travel 111

Chart Mogul

JANUARY 9, 2025

In these cases, the model helps communicate the value of the change and introduces prospects to the innovation. Tailor your pitch and communication to address your customers pain points and priorities. ChartMogul combines lead, trial, opportunity, and subscription data together in a single system. What makes you stand out?

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

Tom Tunguz

NOVEMBER 5, 2012

This morning, I listened to an interview of Jon Gertner who has published. In his book and the interview, Gertner highlighted points about the Bell Labs that relate to Clay Christensen’s recent New York Times editorial, the Capitalist’s Dilemma. a chronicle of Bell Labs called the Idea Factory.

Government 100

Government Innovation Interviewing Startup 100

User Pilot

AUGUST 24, 2023

It’s also a valuable tool for winning over users about to cancel their subscriptions. Here are subscription cancellation survey questions for collecting customer feedback: What made you cancel your subscription? Follow up with an exit interview to gain more valuable insights. What made you cancel your subscription?

Churn 98

Churn Interviewing Subscription Payment Features 98

User Pilot

OCTOBER 29, 2023

Effective customer research techniques include interviews and focus groups as they allow you to collect qualitative feedback. Make sure your marketing copy communicates your value proposition clearly. If you can see the perceived customer value decrease, they may eventually cancel their subscription. This also increases the WTP.

SaaS 105

SaaS Interviewing Pricing Market Research 105

CustomerSuccessBox

JUNE 8, 2021

Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI. Effectively communicate customer learnings to the sales and product team to help direct the roadmap of the company. Lead Cross-Functional Team.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Customer churn rate quantifies subscription cancellations, calculated as lost customers divided by the starting customer count. If you want to ensure customers renew each time, continue reading ahead.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. Believe it or not, it’s not rocket science: they perform customer interviews. Types of customer interviews. Depending on what you want to achieve, customer interviews can be divided into two groups: 1.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

Sales Enablement, SaaS and Growth

MARCH 23, 2020

MSPOTs are a valuable tool for a number of reasons - they drive alignment and communicate in simple terms what can often be a complex area. I favour the DARCI Accountability Grid as it forces you to be thoughtful about communication, while empowering you to make decisions and move forward. Subscription business model.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

User Pilot

AUGUST 21, 2024

It includes subscription plans, purchase frequency, total spending, etc. Here are some examples: CRM systems : Your customer relationship management (CRM) system meticulously records every touchpoint, from sales inquiries and support tickets to purchase history and communication logs. Userpilot chat support.

Data 105

Data Social Media Interviewing User Experience 105

User Pilot

JULY 17, 2024

Methods include in-app surveys , user interviews, user behavior data, reviews, and market research tools. User interviews : One-on-one conversations with users to gain deeper insights into their motivations, challenges, and goals—uncovering nuanced information that quantitative data alone might miss. Proto-persona example.

Technical Review 105

Technical Review Software Review Market Research Interviewing 105

Blulogix

FEBRUARY 13, 2024

This blog post explores effective techniques for identifying what your customers truly value and how to align your subscription offerings with these expectations, ensuring your services resonate deeply with your audience. Engage in Direct Feedback: Regularly solicit feedback from your subscribers through surveys, interviews, and focus groups.

Subscription 52

Subscription Payment Features Marketplace as a Service B2B 52

User Pilot

SEPTEMBER 2, 2024

To build a customer-led marketing strategy, follow these best practices: Conduct interviews to understand customer language and pain points. A simple in-app prompt encouraging users to book a one-on-one interview with your team can be a good start. In-app customer interview incentive created with Userpilot.

Marketing 111

Marketing Underperforming Technical Team Education Interviewing 111

Totango

AUGUST 13, 2024

” Customer renewals are the lifeblood of any subscription-based business, directly impacting your company’s revenue, growth, and long-term success. The partnership that we have is working.” Are you ready to unlock a new level of impact for your customer success team?

Customer Success 101

Customer Success Compensation Management Consulting 101

User Pilot

JANUARY 9, 2024

A few research methods you can use include usability testing, user interviews, in-app surveys, focus groups, card sorting, and tree testing — we’ll dive deeper into each one below! Team collaboration and communication. Userpilot user interview template. How to get started with the research process?

Interviewing 101

Interviewing Scale Acquisition Software 101

Neil Patel

JANUARY 20, 2021

Those who complete Google Certificate programs can opt in to be connected with employers and get help building their resumes and improving interview skills along the way. In addition to coursework, they offer resources to find jobs and prepare for interviews. report a career impact within six months.”

Data Analysis 114

Data Analysis Interviewing Banking Payment Features 114

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Interviews – more difficult to scale than customer surveys but can potentially offer more in-depth insights. Userpilot survey templates. Announce new features in-app with Userpilot.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

Valuize Consulting

APRIL 20, 2022

Optimize Your Customer Data Model For The Modern Subscription Economy. In this interview, David delves into the what, why and how of bad customer data and shares impactful advice to help you upgrade your approach to customer data management and analysis. Q: Many technology enterprises suffer from “bad” customer data.

Government 52

Government Interviewing Customer Success Data 52

FastSpring

APRIL 13, 2023

Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. Full Interview: Audio Only Full Interview: Video [placeholder for Wistia] 3 Lessons From Justin’s Experience 1. But it’s not great yet about communicating that information in a real world way.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

Intercom, Inc.

DECEMBER 17, 2018

. “Live chat support helps your visitors get the answers they need right away” Live chat support helps your visitors get the answers they need right away, decreasing the chances of them leaving your site for a competitor’s, writing a negative review, returning a product, or canceling a subscription.

Software Review 217

Software Review Systems Review Technical Review AI Search 217

Totango

OCTOBER 7, 2021

As a subscription renewal deadline approaches. Review Escalations Communication. A more manual but extremely useful way of collecting feedback is by reviewing communications between customers and your staff during support escalation interactions. Conduct Customer Interviews. After onboarding has been completed.

Software Review 74

Software Review Technical Review Interviewing Benchmarks 74

User Pilot

SEPTEMBER 16, 2024

Conduct market research using surveys, behavioral data, interviews, and industry analysis to identify new growth opportunities. For example, if your product is not competitive enough due to annual subscription plans, you can revamp your pricing model to make it more attractive in your market. Slack’s localized website.

Development 105

Development Strategy Marketing Technical Review 105

User Pilot

NOVEMBER 29, 2023

A great retention specialist must have the following skills: Excellent communication and negotiation skills. Using surveys and interviews is a great way of getting deeper insights into customer problems. Monthly recurring revenue : Calculates the revenue you expect to generate every month from active subscriptions.

Retention 105

Retention Customer Lifetime Value Churn Outsourced Development 105

User Pilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. Landing new customers isn’t enough for a subscription-based business – it’s also important to retain them. Invite dissatisfied customers to interviews using slideouts.

Market Segmentation 98

Market Segmentation Retention Marketing Software Review 98

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate. Uri Foox, Founder, Zoey.

Subscription 51

Subscription Payment Features Merchant Services SaaS Payments 51