CustomerSuccessBox

OCTOBER 31, 2021

This is why we, at CustomerSuccessBox, thought of interviewing CS leaders to understand their perspective of QBR. 3) Ensure that there is clear communication internally around how other departments than the CS can also contribute to preparing BRs, ex. How do you prep a team? As I know, building that process takes a lot.

Interviewing 59

Interviewing Technical Review Scale Communication 59

OPEXEngine

APRIL 12, 2022

The other day a founder asked me about interviewing because a candidate had described me as “a great interviewer,” and she wanted to know why. I find interviewing and recruiting difficult, have made plenty of mistakes over the years, and the consequences of those mistakes are invariably painful. And for that matter, so did I.).

Sales Recruiting 40

Sales Recruiting Sales Hiring Interviewing Finance 40

Tom Tunguz

NOVEMBER 9, 2014

Most interviews are a waste of time. According to Adam Grant, a professor of Organizational Behavior at Wharton , “standard interviews only accounted for 8% of the differences in performance and productivity.” When I interviewed PMs at Google, we used a very structured interview process.

Interviewing 108

Interviewing Startup Communication Scaling 108

SaaStr

FEBRUARY 23, 2022

In this special SaaStr Annual presentation, Thomas shares how async communication improves the work experience, enhances company culture, and builds a better business. To understand async (asynchronous) communication, it’s important to first define its opposite; synchronous communication. Communicate Publicly.

Scale 219

Scale Company Culture Interviewing Communication 219

OPEXEngine

MAY 4, 2021

The most sure-fire way for aspiring CFOs to attract the notice of CEOs and boards is to bring a strategic mindset, communicate well and showcase a background in operational finance, recruiters say. Hopefully it will be communicated during the interview process. Public accounting remains the gold standard.

Payment Services 52

Payment Services Finance Communication Strategy 52

Intercom, Inc.

JUNE 10, 2020

These experiences, whether it is observing someone use your product, or interviewing them about your product, need to be wide ranging. The ability to ask perceptive questions is critical to running high signal interviews from which you can learn the most. For example, at Intercom we build customer communication software.

Underperforming Technical Team 291

Underperforming Technical Team Interviewing Communication B2B 291

Valuize Consulting

FEBRUARY 16, 2022

In this interview, Romain discusses the fundamentals of a strong Customer Success (CS) Operations function and how you can leverage Agile methodologies to champion effective change management. To avoid roadblocks, communicate clearly and repeatedly!

Interviewing 52

Interviewing Strategy Scale Management 52

SaaStr

JULY 6, 2022

This SaaStr Classic podcast episode features an interview with Mathilde Collin, the Co-Founder & CEO of Front. Front is a communication hub that helps teams work better with customers. The app connects all communication channels (social media, email, live chat, etc.) So how can you break into the market successfully?

Enterprise 216

Enterprise Sales Hiring Social Media Communication 216

Sales Hacker

NOVEMBER 4, 2017

You even get to read the same questions from your sales job interview script over and over and over. ” The purpose of this article is to talk about the characteristics to look for when interviewing for sales talent. Do you want someone to be able to Google and research standard answers and then pass the interview ?

Interviewing 57

Interviewing Sales Recruiting Scale Sales Hiring 57

SaaStr

NOVEMBER 18, 2021

With nearly a full hour of Q&A with a phenomenal communicator as our guest, our “Off The Record” interview with Pat Grady (Partner at Sequoia Capital) surfaced a number of actionable insights for Founders. We’ve excerpted 10 key highlights from our interview below: #1 – Habits Of Exceptional CEOs.

Scale 294

Scale Company Culture Interviewing Investment 294

User Pilot

DECEMBER 11, 2023

You can uncover existing mental models using in-app surveys, user behavior tracking, heatmap analytics, and 1-on-1 interviews. Personalized onboarding, in-app guidance, and in-app communication all play a role in fixing misaligned mental models among your users.

Scale 105

Scale Interviewing Onboarding Communication 105

Valuize Consulting

DECEMBER 16, 2021

In this interview, Naz shares her expertise on how to design a powerful CS strategy that equips your team with the right tools and resources to drive an exceptional employee experience and champion phenomenal growth. Create an environment of open and honest communication to obtain relevant team feedback about what’s working, and what isn’t.

Interviewing 52

Interviewing Customer Success Scale Government 52

SaaStr

JULY 7, 2022

In these instances, you will want to set up informational interviews with strong department heads external to your company in the areas where you’re not an expert. Compare the talent that you meet through informational interviews with the talent you have on your team. Mistake 2: Thinking your CFO is a glorified accountant.

Scale 223

Scale Sales Hiring Interviewing Engineering 223

User Pilot

APRIL 19, 2024

TL;DR Market research is vital for making informed business decisions, enabling companies to understand the market, target audience, and competitors, reducing risks, and optimizing marketing communications and product strategies. Interviews. Focus groups. Product trials. Each method has its benefits.

Market Research 52

Market Research Sales Recruiting Marketing Underperforming Technical Team 52

Valuize Consulting

JULY 15, 2021

The Product Owner facilitates a smooth communication pipeline for customer success strategy requirements, safeguards the translation of those requirements such that they can be brought to life through technology and data in the hands of the teams making customers successful.

Technology 52

Technology Customer Success Interviewing Scale 52

User Pilot

OCTOBER 29, 2023

Effective customer research techniques include interviews and focus groups as they allow you to collect qualitative feedback. Make sure your marketing copy communicates your value proposition clearly. When preparing your interviews, decide on the methodology you will use. Interview preparation template. Notion pricing.

SaaS 105

SaaS Interviewing Pricing Market Research 105

Trint

SEPTEMBER 23, 2021

1,000 Dreams is interviewing 1,000 European refugees to help share these stories and amplify the voices of people who aren't afforded a platform. To accomplish such an ambitious goal, they have 40 refugee storytellers who have been refugees themselves, to meet, photograph and interview them, letting them tell their stories.

Interviewing 130

Interviewing Social Media Software Review AI 130

Sales Hacker

MARCH 8, 2018

Sales interviews are nerve-wracking. Hopefully, these 5 tips will help you avoid many of the pitfalls I see candidates falling into, and drastically improve how you prepare for a sales interview. Prepare For Your Next Sales Interview with These 5 Pro Tips. Understand that the sales interview process is grueling for a reason.

Sales Hiring 69

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 69

SaaStr

NOVEMBER 14, 2022

Alignment & Communication: Managers must have a finger on the pulse of how their teams are doing and what they’re focusing on, and in turn, effectively communicate expectations with their employees. Measure and communicate progress to goals. This is more challenging for remote workforces. So that’s up, down, and across.

Retention 130

Retention Leadership Compensation Communication 130

Mucker Capital

APRIL 2, 2024

Your connection and communication with your customers should be ongoing and iterative to drive business growth. Surveys, Interviews, and Focus Groups Gathering direct input from customers through structured questioning or group discussions. Making the communication specific to each user's business or usage case can increase engagement.

Engineering 52

Engineering Systems Review Scale Interviewing 52

User Pilot

JANUARY 29, 2024

Communicate your product’s value with clear instructions and use webinars to improve customer engagement. Collect user feedback and conduct regular user interviews to understand users’ challenges and generate feature ideas. Use a simple interface with clear instructions to communicate the value of your product.

SaaS 105

SaaS Interviewing User Experience Onboarding 105

SaaStr

APRIL 26, 2023

For companies that already have customers, you can conduct interviews and surveys. How do you manage the amount of communication going to your customers? The Takeaway — Segmentation is critical to building communications that convert. Segmentation Is Key — Ensure communications are focused on the people you’re reaching out to.

Scale 218

Scale Strategy Marketing Education 218

Trint

AUGUST 24, 2021

When I had my interviews with Trint, I just remember thinking that the interviewers were my kind of people. I can’t describe how much I’ve been able to learn at Trint; about the industry itself, about how to work effectively with others, and how to communicate. Anything else to add? You can grow your career here!”

Outsourced Development 246

Outsourced Development Interviewing Leadership Customer Success 246

Valuize Consulting

FEBRUARY 8, 2022

In this interview, Scott delves into how the vendor-customer relationship needs to evolve in order to facilitate shared value and accountability and how to leverage technology to drive optimal value realization. But, this is such an underinvested space in the enterprise technology category. Why do you think that is?

Interviewing 52

Interviewing Healthcare Enterprise Technology 52

Intercom, Inc.

JULY 13, 2021

That’s why we’re upfront with candidates about what we look for in designers before they interview with us. Design candidates can better prepare for their interviews. This made designers concerned that they couldn’t advance because they didn’t have the opportunity to interview. We all achieve better business outcomes faster.

Interviewing 271

Interviewing Leadership Engineering Communication 271

Valuize Consulting

NOVEMBER 23, 2021

A lot of people within the CS community are very accomplished and passionate and believe they’ve got the right vision and mission to drive this transformation. The key is, you have to be able to communicate your vision and mission with a lot of clarity. But, if you speak to them individually, everyone has frustrations.

Customer Success 52

Customer Success Leadership Interviewing Development 52

Intercom, Inc.

MARCH 3, 2020

We know it’s hard to apply and interview for a new job. When you interview for a design job, the process is usually mysterious: did you say the right things? When you interview for a design job, the process is usually mysterious: did you say the right things? On-site interviews. Show the right work? 5 ways to stand out.

Interviewing 290

Interviewing Systems Review Compensation Travel 290

SaaStr

NOVEMBER 8, 2022

Some companies have a recruiting team and a separate talent sourcing team to identify candidates for initial phone interviews, while others have hiring managers in charge of the end-to-end talent acquisition process. Building a high-performing team is about building trust and communication and deciding what kind of leader you want to be.

Underperforming Technical Team 219

Underperforming Technical Team Technical Review Acquisition Company Culture 219

Totango

OCTOBER 7, 2021

Review Escalations Communication. A more manual but extremely useful way of collecting feedback is by reviewing communications between customers and your staff during support escalation interactions. Conduct Customer Interviews. Another manual method of collecting feedback is conducting customer interviews.

Software Review 101

Software Review Technical Review Interviewing Benchmarks 101

SaaStr

DECEMBER 6, 2021

For example, Pagey, our mascot, ended up videobombing me during an interview with CNBC. a cloud communication platform, since Twilio’s acquisition of Sendgrid in February 2019. What’s going to change? Are those changes positive? Will they help you to scale? Or will those changes get in your way?

DevOps as a Service 233

DevOps as a Service Scale Cloud Interviewing 233

User Pilot

JANUARY 9, 2024

Moreover, this helps define who the relevant stakeholders are in case you need to conduct any stakeholder interviews. Here are the 10 usability best practices about key user flows to keep in mind: Communicate system status so users know what is going on. You can also invite users for interviews. Hotjar dashboard.

Software Review 105

Software Review SaaS Interviewing User Experience 105

User Pilot

NOVEMBER 9, 2023

Reaching out to users for 1-on-1 interviews and getting more detailed feedback about their satisfaction levels. Conduct interviews to collect detailed insights The most fruitful yet time-consuming method is contacting customers for 1-on-1 interviews. Interviews are an invaluable tool in measuring the satisfaction of your users.

Customer Lifetime Value 105

Customer Lifetime Value Software Review Interviewing Retention 105

Totango

OCTOBER 20, 2022

Empathy can be difficult to test for in an interview, but some questions to ask are: How would you go about delivering bad news to a customer? CSMs often serve as the first point of contact between customers and your company and must communicate with other team members. Developing meaningful interview questions.

Sales Hiring 90

Sales Hiring Customer Success Sales Recruiting Technical Review 90

Valuize Consulting

AUGUST 2, 2021

During our conversation, Kevin shared his expertise on how leaders can create a market-leading Customer Success Organization, streamline the handoff between Pre-sales and Post-sales and effectively communicate the value of Customer Success to Senior Leadership and throughout the organization using key success metrics.

VP of Engineering 52

VP of Engineering Interviewing Metrics Scale 52

Trint

FEBRUARY 4, 2021

No matter how fast you write, you’ll never be able to capture the tone, pauses or the non-verbal communication - which accounts for more than 90% of the message. Capturing the conversation Whether it’s a customer research call, your team meeting or an interview with a potential employee, it’s important that you have the right setting.

Interviewing 130

Interviewing Communication Software Sales 130

Buffer Resources

JUNE 29, 2023

Welcome back to Creators Unlocked , a series where we interview creators about their best practices. This means learning how to communicate ideas in a way that incites action inspires others, and keeps them engaged. Offering valuable content, like interviews or podcast episodes, can provide a win-win situation for both parties.

AI 112

AI Social Media Technical Review Interviewing 112

SaaStr

OCTOBER 28, 2022

In the first session of the eye-opening CRO Confidential series, SaaStr CEO Jason Lemkin interviews Founders Fund Partner Sam Blond about the current economic climate. Leadership must communicate this objective to the entire company and ensure everyone works toward improving efficiency instead of simply bringing in more dollars.

Sales Recruiting 207

Sales Recruiting Sales Hiring Leadership Interviewing 207