Neil Patel

JULY 31, 2021

There are nine main steps to creating a successful conversion funnel, based on a blend of AIDA and less restrictive techniques. At this early stage, use visually engaging content such as videos, short blog posts, and social media posts to introduce your company and emphasize your brand story. Other Techniques.

Software Review 145

Software Review Social Media Sales Funnel Branding 145

CustomerSuccessBox

JUNE 24, 2022

This blog focuses on the excellent customer success techniques that will help you improve your recurring revenue. This blog will walk you through some genuine reasons why you should not miss out on investing in Customer Success. Upselling the right way. Tracking SaaS upsell metrics can be a major boon to your business.

Customer Success 52

Customer Success Revenue Onboarding Retention 52

Neil Patel

FEBRUARY 17, 2021

Direct response marketing is any marketing technique designed to elicit an immediate response from your target audience. The required action can be anything from reading a blog post to downloading a resource or making a purchase. How can you implement direct response marketing to upsell your customers?

Sales Recruiting 141

Sales Recruiting Marketing Social Media Branding 141

SaaStr

AUGUST 17, 2022

New product-led techniques that drive high-growth. If most users only use 20% of the product, the rest is just upselling. As you grow towards enterprise status, you may change your focus from inbound leads to accounts. But remember that ABM is not a technology but a process. That reduces friction for everybody involved. User telemetry.

Sales Hiring 208

Sales Hiring Sales SaaS B2C 208

Totango

APRIL 16, 2021

This lays the groundwork for subscription renewals and upsell opportunities. Learn what types of communication you can personalize and what techniques you can use to promote personal engagement. These techniques can be used individually or welded into a unified personalization strategy. Why Use Personalized Customer Engagement?

Engagement 69

Engagement Communication Onboarding Customer Success 69

CustomerSuccessBox

APRIL 27, 2022

Upselling is crucial for any B2B SaaS business. So, having B2B SaaS upselling strategies is vital for your business growth. If yes, then it might be time to set the ball rolling for an ‘Upsell’ conversation. Putting an upsell plan in place, knowing the strategies, etc. Why are B2B SaaS upselling strategies important?

B2B 52

B2B Strategy Business SaaS 52

User Pilot

MARCH 6, 2024

A good example is driving customer expansion with upsells and cross-sells only when the user has adopted the product and is ready to upgrade. This could be from blog articles, social media posts, paid ads, or a recommendation from a colleague. It is also the time to start driving the account expansion through upsells and cross-sells.

Social Media 84

Social Media Sales Funnel Acquisition Retention 84

Totango

MAY 5, 2021

Customer Experience Measurement Techniques . Some of the most prominent of these measurement techniques include the following: Net Promoter Score (NPS). Anticipating which customers are viable candidates for upsell/cross-sell opportunities. What do you have to lose? Get started for free today. .

Data 118

Data Underperforming Technical Team Software Review Technical Review 118

User Pilot

MAY 17, 2023

A/B testing , usability testing , or session replay analysis are examples of techniques you can use. Loom uses contextual in-app prompts to drive upsells. Increased revenue : users who witness a good PX are more receptive to upsell messages. To drive upsells, Loom uses contextual in-app messages.

Customer Lifetime Value 85

Customer Lifetime Value User Experience Onboarding Scale 85

User Pilot

FEBRUARY 15, 2023

Miro impedes the customers’ journey by notifying free users about plan limitations and giving an upselling offer. You might want to temporarily impede your customers’ journey with contextual upselling offers. Use upsell messages to create FOMO. Expand revenue through subtle upsell messages. How does it help?

SaaS Payments 95

SaaS Payments Payment Methods Payment Services Payments 95

User Pilot

AUGUST 6, 2023

This means more paying customers and upsells or cross-sells, which translates into better business performance. Very effective compared to other marketing techniques. In fact, marketing automation (along with content marketing ) is said to be the most effective digital marketing technique according to Statista.

Marketing 86

Marketing SaaS Social Media Onboarding 86

Totango

AUGUST 11, 2022

Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Blog content consumption. Upsell purchases. Blog actively to promote engagement. Social media posts. FAQ searches.

Technical Review 106

Technical Review Social Media Software Review Onboarding 106

User Pilot

AUGUST 10, 2023

You can automate upselling prompts at key points in the journey to increase the likelihood of a customer upgrading (i.e. upselling an upgrade). Similar to an abandoned cart email, this is a proven behavioral marketing technique. Using behavioral data to trigger upsell prompts at the right time How do you implement it?

Product Marketing 85

Product Marketing Marketing Churn Customer Lifetime Value 85

Neil Patel

FEBRUARY 21, 2021

I know a lot of small businesses who have placed their trust in an SEO agency, only to have their sites all but destroyed through black hat techniques. They Can’t Share Their Techniques. This technique — spraying a site with as much junk and random linkbacks as possible — used to work. I don’t want that to happen to you.

Outsourcing Services 138

Outsourcing Services Sales Hiring Revenue Investment 138

User Pilot

DECEMBER 19, 2023

Create added value for existing users by cross-selling and upselling. Account management helps achieve such a long-term relationship by increasing LTV through various upselling techniques. For example, add FAQs, video tutorials , interactive guides , and blogs and articles. Loom provides a good example of upselling.

SaaS Payments 81

SaaS Payments Management Customer Lifetime Value SaaS 81

User Pilot

JANUARY 9, 2023

In this article, we’re going to walk you through seven proven techniques that can drive customer engagement and 10 examples from brands that have mastered this art. Smart engagement tactics are known to boost revenue growth through upsells and repeat purchases. 7 techniques to drive engagement. Welcome screens.

Engagement 83

Engagement Social Media Machine Learning Artificial Intelligence 83

Subscription Flow

FEBRUARY 27, 2024

These difficulties vary from increasing revenue streams (that, in return, require turning users who are free into paying customers), making sure that payments are made on time, strategically upselling users to premium tiers, and following up on late payments.

SaaS Payments 78

SaaS Payments Payment Services Payments Payment Solutions 78

User Pilot

JANUARY 26, 2024

Just like new feature announcements , it’s best to trigger upsell messages contextually to maximize their impact. They rely on outbound techniques and personalized communication to identify leads and build relationships that gradually lead to deals. Upsell modal created in Userpilot.

SaaS 81

SaaS Acquisition Onboarding Retention 81

Totango

OCTOBER 20, 2020

Customer Experience Measurement Techniques . Some of the most prominent of these measurement techniques include the following: Net Promoter Score (NPS). Anticipating which customers are viable candidates for upsell/cross-sell opportunities. In these challenging times, you can’t afford to buy before you try.

Data 85

Data Underperforming Technical Team Education Software Review 85

Totango

JUNE 4, 2021

The most basic way to do this is to address customers by name, a technique familiar with email marketing. By tying your cross-sell and upsell offers into your customers’ actual use of your product, you not only increase engagement, but you increase the attractiveness of your offers, helping boost your revenue. Reward Customer Loyalty.

Engagement 62

Engagement B2C Technical Review Retention 62

ChurnZero

JANUARY 25, 2024

CS teams are increasingly involved in the entire customer journey, not only shaping the customer experience but directly influencing revenue outcomes through renewals, upsells, and cross-selling. Essential skills include clear, engaging communication, an understanding of learning approaches and techniques, and content development skills.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

Totango

OCTOBER 6, 2020

To help further your understanding of these important differences, this article will breakdown the customer success vs. customer support dynamic and outline how prioritizing a proactive approach towards client relations can empower you to prevent churn, create value, increase the likelihood of renewal, and encourage upsells/cross-sells.

Customer Support 106

Customer Support Customer Success Construction Churn 106

User Pilot

JANUARY 31, 2023

In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. Activation will lead to bountiful upselling and cross-selling opportunities. Let’s dive straight into it! Higher activation boosts product adoption.

Customer Lifetime Value 86

Customer Lifetime Value Sales Funnel Onboarding Acquisition 86

User Pilot

FEBRUARY 9, 2023

Loom triggers contextual in-app prompts to drive upsells. Reverse trials are a popular technique. LinkedIn and Strava use this technique regularly to showcase their premium functionality. When users reach the limit, an upsell modal pops up. Kommunicate has managed to increase its conversions with onboarding checklists.

Strategy 95

Strategy Scale Customer Lifetime Value Onboarding 95

Point Nine Land

MAY 6, 2019

In this post, I want to go one level deeper in deconstructing a viral loop to explain a few techniques that we have observed in our portfolio to leverage virality in SaaS. The hope is that these techniques are as actionable as possible for anyone building a viral SaaS product. 1 user = k new users.

SaaS 73

SaaS Scale Acquisition PayPal 73

User Pilot

JANUARY 24, 2023

There are four main areas where gamification techniques can help to further business goals in the SaaS world: Customer engagement: Using gamification marketing to engage customers directly or increase user engagement through the addition of game dynamics like rewards, checklists, and other gamified apps.

Engagement 96

Engagement Social Media Education Onboarding 96

Baremetrics

NOVEMBER 2, 2020

Upselling is easy as users scale and see the value of your product Much like the SaaS business model itself, tiered pricing creates a sort of natural progression for your users to upsell your service as their business grows. You obviously can’t upsell customers if there’s no bigger plan for them to sell to ‘em.

Pricing 98

Pricing Scale Enterprise Startup 98

User Pilot

AUGUST 31, 2023

Customer acquisition marketing refers to the subset of strategies and activities within customer acquisition that focus on marketing techniques to attract and convert potential customers. If you’re wondering what to begin with, having a blog that drives traffic is one of the best acquisition channels for SaaS. Userpilot’s blog.

Acquisition 91

Acquisition SaaS Payments Payment Methods Metrics 91

CustomerSuccessBox

FEBRUARY 28, 2022

This is why the blog explains why the ‘ LAER model in Customer Success’ is too important a topic to ignore. Determine whether or not they are ready for an upsell or cross-sell based on their product usage. Get your sales team to help you set up the resources you’ll need to sell upsells and cross-sells to your customers.

Customer Success 52

Customer Success Technical Review Software Review Technology 52

User Pilot

JUNE 9, 2023

However, funnel charts only give you a high-level view, so you need to use other tools and techniques, like heat maps , for granular analysis of user behavior patterns. Teams use funnel charts to identify behavior patterns that are linked to upsells. A funnel chart helps you to track how many users have reached the activation stage.

SaaS 78

SaaS User Experience Onboarding Sales Funnel 78

CustomerSuccessBox

MARCH 14, 2022

blog, webinar sign-ups, form submissions, page views, etc.), There is more chance for upselling, cross-selling, and retention , as well as recurring revenue. As a result, the team’s core metrics include assisting users in achieving a meaningful result in the product and increasing account size through upsells.

Outsourced Development 52

Outsourced Development Customer Success Acquisition Engineering 52

User Pilot

MARCH 31, 2023

There are several real-life examples of SaaS products using these techniques to boost retention. By triggering upgrade screens in their product interface, they’re giving themselves the best chance of upselling to consumers (i.e., appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

Retention 89

Retention SaaS Onboarding Churn 89

User Pilot

MAY 16, 2023

Grow revenue – you can better identify upsell and cross-sell opportunities for specific user segments. To choose the right metrics, use a combination of techniques, like tracking product usage data or collecting customer feedback. Drive customer satisfaction and retention – you can adjust your plans to close value gaps.

Metrics 94

Metrics Customer Lifetime Value SaaS Pricing 94

CustomerSuccessBox

NOVEMBER 23, 2021

The latter, on the contrary, is based on sales techniques that will trigger the act of purchase at the customer’s premises. If you have a blog , you can create guides or tutorials. Upsell rate. You can calculate a loyalty rate by averaging the three previous indicators: Net Promoter Score Repurchase rate Upsell rate.

Scale 52

Scale Construction Branding Retention 52

User Pilot

JANUARY 26, 2023

There are different techniques for usability testing , like the five-second test. Upsell and demo emails. The post The Product Manager’s Guide to Inclusive Product Design appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Invite users to interviews with the help of incentives.

Sales Recruiting 94

Sales Recruiting Interviewing Development Social Media 94

User Pilot

FEBRUARY 9, 2023

It involves using historical data, statistical algorithms, and machine-learning techniques. You can use it for several purposes: to drive engagement, upsell , cross-sell, collect feedback, introduce a new feature, etc. appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

Retention 90

Retention Machine Learning Artificial Intelligence Trends 90

OpenView Labs

OCTOBER 27, 2020

Traditional B2B marketing techniques fail with developers because this is a community that is resistant to anything that looks, sounds or smells like marketing. Companies can eventually track upsells or conversions to a paid version of the product down the line. Editor’s note: This post was first published on Helen’s blog.

Development 52

Development Sales Hiring Marketing B2B 52