ChurnZero

DECEMBER 9, 2020

If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog.

Customer Success 98

Customer Success Consulting Churn Trends 98

User Pilot

APRIL 30, 2024

Marty Cagan is a popular name in the product management world. In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. If you’re interested in learning more about Marty, including his background and top blog and podcast recommendations, continue reading ahead.

Management 105

Management Underperforming Technical Team Innovation Generative AI 105

SaaStr

MAY 13, 2024

And that thing I’ve learned is that you can take two brutally competitive products, that are very similar, give each a booth at SaaStr Annual, Europa or at one of our digital events… or each can try a podcast ad or do a newsletter ad … and one can walk away with more leads than you can follow up on. Manages press.

Sales Hiring 211

Sales Hiring Marketing Branding Product Marketing 211

SaaStr

JANUARY 25, 2024

We had a great one last time with Mark Roberge, Co-Founder and Managing Director at Stage 2 Capital. What’s your sweet spot for investing — check size, stage, type of deal? It’s the best distribution that wins, not the best product. #4. It’s the best distribution that wins, not the best product. #4.

Marketplace as a Service 236

Marketplace as a Service Venture Capital Entertainment Construction 236

Buffer Resources

APRIL 9, 2024

  Enter: these AI productivity tools, all of which help me streamline, automate, and optimize as much as possible.   Enter: these AI productivity tools, all of which help me streamline, automate, and optimize as much as possible. “Work smarter, not harder” has always been one of my favorite phrases.

AI Search 105

AI Search AI Social Media ChatGPT 105

SaaStr

NOVEMBER 12, 2022

The answer usually is pretty simple — Early Stage VCs take different types of risks. But at any stage before that, it turns out, different VCs specialize in the types of risks they like to take … and the types they don’t. They see every SaaS product starting as a hack, no matter who builds it.

Scale 343

Scale Sales Recruiting Machine Learning Artificial Intelligence 343

SaaStr

SEPTEMBER 12, 2023

Customer success teams are critical for SaaS companies as they own the customer relationship from start to finish, managing up to 75% of revenue through renewals and upsells. Hire your first customer success manager as early as you can afford to once you have some larger customers. And you can start very small. Or they fail.

Sales Hiring 236

Sales Hiring Technical Advisors Compensation Outsourced Development 236

User Pilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Create different formats of resources.

Software Review 103

Software Review AI Search SaaS Technical Review 103

Tom Tunguz

MARCH 24, 2020

His manager brought him into his office. The trader feared his manager would fire him. Instead, his manager told him that these kinds of crises accelerate change and that he should embrace them. I’m struggling to find the link now, but if I do, I will update this blog post with it.

Software Review 331

Software Review Technical Review Entertainment Outsourced Development 331

SaaStr

MARCH 4, 2021

And as soon as you get your MSP (Minimum Sellable Product) out the door, and you’ve got your first 10 customers under your belt — you’re probably going to want to hire a VP or Head of Marketing to help you get more leads in, manage the process, and help get the word out. All good stuff. Let me just give you one tip.

Sales Hiring 357

Sales Hiring Scale Marketing Branding 357

SaaStr

MARCH 11, 2024

So you need a very certain type of sales rep. Only hire sales reps you'd buy your own product from pic.twitter.com/zeKkOHPkiB — Jason ✨Be Kind✨ Lemkin  ?? But they’re gonna struggle to understand and sell your product, too. #6. It’s too intense, you have to be a product guru as an early rep.

Sales Hiring 240

Sales Hiring Sales Interviewing compliance 240

SaaStr

JUNE 29, 2023

Many net-new purchases are for data security, compliance, risk management, and AI-powered tools. Vendr SaaS Consultant Katie Oates and Vendr Vice President of Customer Team Jeff Swank share eye-opening data and insights into buyer trends from 2023. They review the changing market, buyer trends, and tips for the road ahead. Why is this?

VP of Engineering 249

VP of Engineering Trends Cybersecurity Sales Hiring 249

SaaStr

JANUARY 11, 2024

We had a great one last week with Erica Brescia, Managing Director at Redpoint Ventures. This week we’re focusing on Mark Roberge, Co-Founder and Managing Director at Stage 2 Capital! #1. What’s your sweet spot for investing — check size, stage, type of deal? Check that out here. Why did you do the deal?

Technical Review 282

Technical Review Scale Management Sales Hiring 282

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

SaaStr

JANUARY 5, 2024

In the latest episode of CRO Confidential, host Sam Blond, partner at Founders Fund and former CRO at Brex, sits down with Ashley Kelly, VP of Global Sales Development at Rippling. For context – Ashley had previously helped Sam scale Brex’s outbound sales from $2M to over $300M in ARR as Senior Director of SDR.

Sales Hiring 258

Sales Hiring Sales Recruiting Scale Outbound Sales Team 258

SaaStr

DECEMBER 7, 2023

Kicking us off is Jay Levy, Managing Partner at Zelkova Ventures. #1. Secondly, they built a product that is in the market with significant traction. #2. What’s your sweet spot for investing — check size, stage, type of deal? Jay Levy is Managing Partner of Zelkova Ventures. Why did you do the deal?

Development Team Review 232

Development Team Review Management Technical Review Social Media 232

FastSpring

MAY 14, 2024

How Google Analytics 4 and Google Tag Manager can help your business, plus FastSpring integration. FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. Need FastSpring support?

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

Buffer Resources

OCTOBER 31, 2023

I use tags to ID specific types of posts, like posts for specific days or focuses, or even by the type of bird! I use tags to ID specific types of posts, like posts for specific days or focuses, or even by the type of bird!” (How Tags is one of those features in Buffer.

Social Media 110

Social Media AI Systems Review Branding 110

How To Buy Saas

APRIL 15, 2024

Therefore, it’s not a matter of whether AI will revolutionize your sector; rather, it’s a matter of how you’ll use AI to reinforce your own SaaS product. Using your target audience’s interests as input, these AI systems can generate compelling and engaging ad copy, blog post ideas, and product descriptions.

AI 52

AI Artificial Intelligence Strategy Technical Review 52

User Pilot

MAY 1, 2024

Are you planning to build a community for your product but are intimidated by the amount of work needed? Building a community is no walk in the park, but creating a brand community around your product can be easy and even fulfilling as long as you stay focused on your goals.

Branding 102

Branding Social Media Acquisition Advertising 102

Totango

NOVEMBER 27, 2023

All of these actions propel customers toward a faster realization of their goals while eliminating low-value customer success manager (CSM) tasks. CSMs can then embrace their strategic role as a consultant, devoting more time to coaching customers on how to achieve their business outcomes by maximizing product value.

Trends 92

Trends Customer Success Machine Learning Artificial Intelligence 92

User Pilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. There are several best practices that all account managers need to keep in mind.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

Neil Patel

DECEMBER 30, 2020

Are you looking to monetize your blog or earn a passive income? An affiliate network connects publishers, like blog owners or influencers, with companies looking to promote their products or services. This makes them one of the most straightforward ways to monetize a blog or earn passive income.

Merchant Services 140

Merchant Services Payments Payment Methods Marketing 140

IT World

APRIL 6, 2023

“Windows 365 Frontline can be managed alongside your other Windows 365 Cloud PCs and endpoints with Microsoft Intune. To read this article in full, please click here

Subscription 82

Subscription Payment Features Cloud Mobile 82

Frontegg

JUNE 1, 2021

Following my previous blog post on Audit Logs for SaaS Enterprise Customers , I’ve received a bunch of questions on what’s the difference between Audit Logs and other types of Logs you would typically encounter while developing a SaaS application. In this blog I’ll use examples to explain the different SaaS log management options.

Traceability 97

Traceability SaaS compliance Blockchain 97

Neil Patel

SEPTEMBER 12, 2020

The Different Types of Website Builders. Do you want to start a simple blog documenting your travel adventures? After getting a clear idea of your needs, you will then need to consider the different types of web builders available. There is one decision in life that you simply cannot get wrong. Get building! But fret not.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

User Pilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. You can also use a product metrics framework, ie.

Metrics 96

Metrics Customer Lifetime Value SaaS Acquisition 96

Buffer Resources

APRIL 11, 2024

What’s your most popular newsletter or blog? An easy way to begin this type of research is to see the“Searches breakdown” in your organization’s Google Business Profile Performance. From higher education to arts and literacy organizations, I’ve seen it all.    Knowledge gaps.   How?

Technical Review 111

Technical Review Startup Social Media Marketing 111

Stax

APRIL 18, 2024

This blog will walk you through how your customers are using mobile credit card processing, how you can accept payments using mobile technology, what sorts of features to look for in a mobile solution, and some exciting statistics about the future of payment technology. What types of merchants need mobile credit card processing?

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

User Pilot

JANUARY 15, 2024

These roles include UX Designer, Researcher, Tester, Motion Designer, Product Designer, UX Engineer, and Product Manager. To save you time, we’ve built a no-code platform for product designers. UX design —short for User Experience Design—focuses on creating products that offer meaningful and relevant experiences to users.

Software Review 103

Software Review Interviewing User Experience Technical Review 103

User Pilot

MARCH 17, 2024

It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them. Try Userpilot and Take Your Product Analytics to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is an analytics dashboard?

Social Media 98

Social Media Data SaaS Scale 98

Totango

JULY 28, 2021

Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand. What Is a Customer Success Manager?

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

Neil Patel

OCTOBER 8, 2020

Numerous blog posts, social media marketing campaigns , and emails crowd your pipeline. I’ve worked on plenty of marketing campaigns, and I can tell you that it’s easier to hit your goals when you can streamline your tasks and manage deadlines. It happens all the time: you miss one deadline and end up missing more.

Software Review 145

Software Review Social Media Marketing B2C 145

User Pilot

JULY 31, 2023

What does a product marketing manager (PMM) do? Chances are you already know their broad responsibility is to develop and implement a marketing strategy roadmap for a specific product. TL;DR The product marketing manager role (PMM) is primarily responsible for a product’s positioning, messaging, and branding.

Product Marketing 98

Product Marketing Management Marketing Customer Lifetime Value 98

Neil Patel

DECEMBER 12, 2020

The Top 4 Options For The Best Free Website Builders: Wix – The best for e-commerce sites Weebly – The best for general sites WordPress – The best for blogging and content creation Site123 – The best for quick and easy landing pages. Do you want to build a website? The best part? The best part? Long-Term Options.

Payment Methods 145

Payment Methods Payments Payment Services Payment Solutions 145

User Pilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. What is a SaaS learning management system? Let’s dive in for details!

Systems Review 98

Systems Review Management SaaS Education 98

User Pilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. Their challenges and pain points.

B2B 98

B2B Underperforming Technical Team B2C Scale 98