SaaStr

OCTOBER 26, 2023

A Multi-Segment Strategy You have to be intentional in your strategy to solve for the long tail. But in other years, SMBs are jumping in the boat, so you get amazing growth long-term with a multi-segment strategy. AI in the Real World AI has burst on the scene, and everyone’s rushing to add a ChatGPT-like thing to their product.

Sales Hiring 286

Sales Hiring AI SMB Scale 286

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. According to him, good design doesn’t need to sacrifice transparency, and imperceptible AI isn’t ethical AI.

AI Search 245

AI Search AI Scale Artificial Intelligence 245

Intercom, Inc.

JANUARY 12, 2021

So when it comes to building your technical strategy, you need to assess each component in relation to what success will look like for your business. They’re based on my experiences working in technology, the practical application of methods in varied use cases, and speaking with peers about their strategies and successes.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

Stax

MARCH 16, 2025

This means having the right technology team in place, setting up ample customer support options, and ensuring that your team is available and trained to address software challenges when they occur. Bad software user experience User experience is everything when it comes to SaaS platforms. This helps alleviate confusion.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

SaaStr

DECEMBER 29, 2022

We believe that in order for SaaS companies to unlock their next stage of growth, their financial operations tech stack must strike the right balance between flexibility, which allows them to pivot quickly in an ever-changing market, and complexity, which supports them as they scale their business, operations, and monetization strategies.

Scale 277

Scale Underperforming Technical Team B2B AI 277

Intercom, Inc.

AUGUST 13, 2019

Voice recognition technology has improved, AI solutions can interpret customer feedback, and chatbots have started to answer the questions they receive, not just pass them off to a human. As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them.

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Underperforming Technical Team Customer Support AI Headcount 279

FastSpring

JANUARY 23, 2025

They’re interested in the return on investment, they’re interested in the growth opportunities, they’re interested in the strategies and the synergies that those businesses can bring them, either as individuals or as companies. And the AI matching connected them up with that opportunity. Jesse Paliotto (13:21) Yeah.

Scale 120

Scale Entrepreneurship Scaling Underperforming Technical Team 120

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Ensure that your data is clean and easily accessible, as poor data quality undermines the value of even the best customer success tool. This will allow teams to identify at-risk accounts and prioritize proactive outreach.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

SaaStr

NOVEMBER 1, 2022

They are hiring leaders, building teams, and attracting advisors in the US while devouring the SV SaaS playbook. AI is likely the next platform, dev tools are strategic given the scarcity of developers, cybersecurity is front and center for enterprises, and the data stack is still going strong. Proximity to customers helps too.

Scale 298

Scale Sales Hiring Underperforming Technical Team Cybersecurity 298

User Pilot

AUGUST 17, 2024

“How World-Class Product Teams Are Winning in the AI Era” is one of the talks at this year’s Product Drive Summit. Delivered by Carlos Gonzalez de Villaumbrosia, it tackles the challenges and opportunities AI-revolution poses for product teams. AI enables product teams to achieve more with fewer resources.

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Underperforming Technical Team AI Technical Review CTO Coach 104

SaaStr

JANUARY 27, 2024

This is where Matt believes AI is useful and will start to help. WordPress is its own ecosystem, a vibrant community of hundreds of thousands of people who create add-ons, plugins, and develop sites. Across all of their products, Day One, Pocket Cast, and Text are the most exciting solutions for Matt and team.

Underperforming Technical Team 333

Underperforming Technical Team Social Media Government Payment Features 333

SaaStr

SEPTEMBER 27, 2023

Christoph Janz, General Partner of Point Nine Capital, shares what it takes to raise capital in SaaS, overall investment activity in 2023, and how to develop a convincing AI strategy. It’s not much worse than 2019, and it wasn’t that bad then. The Proverbial Napkin What does it take to raise capital in SaaS in 2023?

AI 208

AI Underperforming Technical Team Cloud Strategy 208

Buffer Resources

SEPTEMBER 25, 2023

Ogilvy's Creative Director, David Raichman, called AI “ a force multiplier for creative expression,” and I couldn’t agree more. It is at these times AI steps in, rescuing me from the creative rut. AI content creation tools can help you here, especially when saving time in social media post creation.

Social Media 133

Social Media AI Search AI Artificial Intelligence 133

Totango

MAY 17, 2024

Some believe AI is overhyped. A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows. But there are proven, compliant ways to drive impact with AI today.

Innovation 101

Innovation AI Underperforming Technical Team Scale 101

Scytale

JANUARY 21, 2025

From sophisticated phishing schemes to exploiting zero-day vulnerabilities , malicious actors now use AI tools to mimic human behavior, making attacks more convincing than ever. The breach was attributed to vulnerabilities in the platform, specifically weak API security.

Payment Services 52

Payment Services Payment Methods SaaS Payments Payment Solutions 52

User Pilot

APRIL 30, 2024

Wondering what a marketing growth strategy is? From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Start building your marketing growth strategy by setting goals. If so, we’ve got you covered. Let’s get to it.

Underperforming Technical Team 105

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 105

Andreessen Horowitz

SEPTEMBER 25, 2023

And the broad impact of this wave of AI is already creating the sort of massive value we’ve seen with other platform shifts, like the internet, mobile, cloud. AI today 1. But there will be more breakthroughs because now all the AI scientists in the world are working on making the stuff better. Noam Shazeer, Character.AI

Artificial Intelligence 139

Artificial Intelligence AI Scale VP of Engineering 139

Sales Hacker

FEBRUARY 16, 2024

Thanks to email automation and AI, however, sending tons of emails has never been easier. If you’ve used big-name prospecting tools before, you know that they all share one, massive problem: Bad data. Sales teams in companies with a focus on product-led growth are rapidly adopting this approach. Let’s get into it.

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Sales Recruiting Strategy Systems Review Sales 124

FastSpring

FEBRUARY 6, 2025

In this episode of Growth Stage, we interview Lizzie Mintus Founder and CEO of Here’s Waldo Recruiting and host of The Heres Waldo Podcast about her thoughts on: The most effective recruiting strategies for SMBs. You get to work with a lot of different teams. Insights on why the best candidates say YES! Listen or watch now!

SMB 107

SMB Sales Recruiting Branding Sales Hiring 107

Sales Hacker

MARCH 18, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Jaleh Rezaei is the CEO & Co-founder of Mutiny, a company reimagining the B2B buying experience by transforming transactional relationships into meaningful connections through AI-powered personalization.

Scale 65

Scale AI Marketing Sales 65

Sales Hacker

DECEMBER 30, 2020

That’s why the team at Sales Hacker decided to put together a statistics round-up showcasing how things changed in this year and where they’re likely headed in the future. Sales teams that invest in remote selling and sales intelligence tools will continue to outperform their peers. What this means for you. What this means for you.

Sales Hiring 134

Sales Hiring Sales Recruiting Underperforming Technical Team Revenue 134

User Pilot

MARCH 13, 2024

This guide explains what feature ideation is, what strategies to use to come up with new ideas, and how to focus on the right ones. TL;DR Feature ideation is a process through which product teams brainstorm ideas for new features to introduce to their product. Why do you need feature ideation in your product development process?

Underperforming Technical Team 105

Underperforming Technical Team Scale User Experience Interviewing 105

Unbounce

JUNE 24, 2020

While new AI products are surely on the horizon— self-driving cars are coming any day now, possibly, maybe— AI’s most dramatic effects on your job today lies in adding new features across the tools that you’re already using. But, one day soon, you’ll marvel at all the things AI sneakily helped pull off your plate.

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

User Pilot

AUGUST 18, 2024

According to Ant Murphy, the reason is simple, you don’t have a prioritization problem, you have a strategy problem. We explain how to create a successful product strategy, the role of product strategy in prioritization, and how to align your prioritization efforts with your strategy. First, prioritize your goals.

Strategy 105

Strategy Technical Advisors Underperforming Technical Team Market Research 105

User Pilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? In this role, you will define and execute the mobile product strategy, enhancing the user experience for field service professionals while driving seamless integrations with enterprise systems. Who would be a BAD fit for this job?

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

BetterCloud

MARCH 17, 2025

A new and urgent matter to address is AI applications, especially as they relate to a potential AI tax embedded in software renewals and the proliferation of shadow AI. Therefore, shadow AI is just another thing to keep in mind when taking inventory of your tech stack. lack of training, poor usability).

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. But conversational support doesn’t just benefit your support team. Teams that benefit: Sales, marketing.

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Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129

User Pilot

NOVEMBER 23, 2023

What is the impact of AI on product management? Malte Scholz: Impacts of AI on Product Management. TL;DR According to a study by Airfocus, 92% of product managers believe AI will have a huge impact on their work in the future. There’s no data indicating that AI might steal your job. There are two basic kinds of AI models.

AI 105

AI Management Data Analysis Technical Review 105

FastSpring

APRIL 24, 2025

Accessibility isnt just a legal requirement its a growth strategy. Since 2010, she’s been leading teams, building websites, web applications for nonprofits, K through 12, higher education, government, businesses of all sizes. And so I think there are a lot of self-taught developers that just don’t know.

Business 107

Business Software Review Underperforming Technical Team AI Search 107

User Pilot

AUGUST 14, 2024

By developing a customer segmentation strategy, you can build the right segments, analyze their behavior, and set tactics to reach them through tailor-made initiatives. In this article, we’ll explore definitions, customer segmentation models, benefits, and how to design a customer segmentation strategy that boosts product engagement.

Strategy 104

Strategy Software Underperforming Technical Team Market Segmentation 104

User Pilot

AUGUST 1, 2024

Product marketing is the process of bringing a product to market, and a well-curated product marketing strategy is key to understanding customer needs and driving adoption. In this article, we explore the key steps product managers follow to create a successful product marketing strategy, including some successful real-world examples.

Product Marketing 105

Product Marketing Strategy Marketing Underperforming Technical Team 105

FastSpring

APRIL 26, 2022

In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. Next, let’s look at how to develop a churn-reduction action plan.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

How To Buy Saas

FEBRUARY 25, 2025

Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. By the end of this guide, youll have a clear understanding of each platforms strengths, weaknesses, and ideal use cases. Startups, SMBs, and mid-market; teams wanting all-in-one marketing + sales.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

User Pilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! Start designing your strategy by clarifying the business goals.

Strategy 104

Strategy Underperforming Technical Team User Experience Technical Review 104

User Pilot

AUGUST 30, 2024

What are the different marketing research methods product marketing teams can use to inform their strategies? Its goal is to help make informed decisions about product development , marketing strategies, pricing, and customer acquisition in SaaS companies. This is the main question the article answers.

Market Research 101

Market Research Marketing Strategy Underperforming Technical Team 101

User Pilot

APRIL 22, 2024

Any help that involves the technical team. Whether it’s through developer’s docs, tweaking the code, or providing integration assistance. Examples of end-user support strategies include: Interactive walkthroughs. It’s a help desk platform with a shared inbox, an AI grammar checker, and a live chat.

Strategy 105

Strategy Technical Review Technical Support Systems Review 105

Sales Hacker

NOVEMBER 14, 2019

At the forefront of this change is what we at Engagio call, Account-Based Everything (ABE), some people know it as Account-Based Sales Development (ABSD), and others call it Account-Based Marketing (ABM). We’re going to look at what data you need to develop an account targeting strategy and where to get that data. Behavior data.

Underperforming Technical Team 79

Underperforming Technical Team Technical Review Data Development Team Review 79