User Pilot

FEBRUARY 25, 2024

Personalized experiences are becoming standard in the SaaS world. More users are adopting micro-SaaS products for the specialized value and low cost that they offer. User behavior is primarily focused on SaaS platforms and how users leverage them. Answer FAQs with self-service resource centers.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

SaaStr

JANUARY 16, 2023

For a SaaS brand, it’s about testing and building cohesive experiment schedules for quarters, weeks, and months. The goal is not to back away from uncertainty, financial setbacks, or resource scarcity but to create solutions. . Startups have to scope out the hidden agendas from the start.

Scale 191

Scale CTO Hire Cloud Scaling 191

Scytale

MAY 13, 2024

The Resource Struggle However, while the importance of compliance is well understood, our survey reveals that most companies simply lack the necessary resources and capabilities to tackle it effectively through manual methods. Failing to meet stringent data security and compliance standards is essentially a deal-breaker.

compliance 52

compliance B2B Trends Healthcare 52

Sales Hacker

NOVEMBER 7, 2023

Today Scott advises for nearly a dozen SaaS companies. By using the power of AI to identify and engage the accounts and buying groups most likely to purchase.

Sales Hiring 98

Sales Hiring Scale AI B2B 98

SaaStr

JANUARY 24, 2022

Take a read if you are still running finance yourself, or just have an part-time outsourced resource. SaaS accounting and finance has gotten pretty complicated, and the impacts of getting it wrong have gone up substantially. But in SaaS, once you even get to about $2m ARR — it’s time to get your finances in order.

Finance 323

Finance Outsourcing Services Systems Review Technical Review 323

User Pilot

FEBRUARY 4, 2023

Need an example of strategic initiatives so you can implement them in your SaaS business? In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. They help you make the most efficient use of your resources by prioritizing the most impactful initiatives.

Development 98

Development Scale Retention Onboarding 98

SaaStr

MARCH 3, 2020

Still, my partial list in Cloud/SaaS: Google letting Microsoft buy / outbid for Github for $7.5b. Salesforce knew it, and did everything possible to win the deal, but their market cap and resources at the time were just not big enough. Instead, they for the most part bought aging SaaS products that did not move the needle.

Acquisition 209

Acquisition Technical Review Scale Cloud 209

BetterCloud

APRIL 11, 2024

Similarly, BetterCloud revolutionizes SaaS management by automating tedious tasks, allowing users to enhance productivity and reduce errors. The resourceful Rulo Pet parent: Marco Béjar Villalba BetterCloud, much like Rulo the cat, stealthily prowls through your software environment, sniffing out inefficiencies and excesses.

Management 52

Management Software Review SaaS Subscription 52

IT World

MARCH 28, 2023

Fourty-nine percent of employees are experiencing priority overload, while misaligned goals and SaaS sprawl are causing employees to become distracted from the work they should be focused on, according to research undertaken by Asana’s Work Innovation Lab. To read this article in full, please click here

AI 73

AI Innovation Scaling Metrics 73

User Pilot

APRIL 21, 2024

Examine customer data to understand how you can further improve your help resources. Increase your customer service team’s performance Invaluable resources, such as your customer service team, shouldn’t be spent on mundane tasks like resolving the most common support issues. You log in to try and use the product.

Strategy 105

Strategy Customer Support SaaS Technical Review 105

Andreessen Horowitz

OCTOBER 12, 2023

Selling the product Define the ROI case and KPIs in line with buyer’s priorities Defining ROI and KPIs is not the moment to be vague. For example, Arora talked about the four-legged stool of cost, quality, experience, and equity that drives their priorities. In short, every buyer defines success differently.

Healthcare 106

Healthcare AI Payments Enterprise 106

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). In the language of SaaS, I churned. In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks. Is There an Ideal Churn Rate for SaaS?

Benchmarks 141

Benchmarks Churn Payments SaaS Payments 141

User Pilot

AUGUST 13, 2023

TL;DR A feature prioritization matrix helps product teams decide which features to develop next, focusing on high-impact features and resource optimization. It helps them deliver high-impact features efficiently and avoid wasting resources. How to select the right prioritization framework for your SaaS? Product vision.

Scale 98

Scale Development Market Research Onboarding 98

Panintelligence

OCTOBER 17, 2023

How SaaS companies are approaching innovation , which sheds light on the buzz surrounding artificial intelligence (AI) and how SaaS technology and product leaders are navigating the delicate balance of resource allocation while delivering on innovation promises. 15% of companies have introduced deep learning to products so far.

Artificial Intelligence 52

Artificial Intelligence Generative AI AI SaaS 52

Scytale

OCTOBER 31, 2023

In the world of modern business, SaaS compliance management is a huge concern, and the importance of SaaS security compliance cannot be overstated enough. It consumes a lot of valuable time and financial resources, especially with regulations and requirements in a constant state of flux.

compliance 52

compliance Scale SaaS Sales 52

User Pilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Artificial Intelligence 97

Artificial Intelligence AI Machine Learning SaaS 97

FastSpring

SEPTEMBER 8, 2020

The role of the Chief Financial Officer is centered on; capital efficiency, general economics, limited resources, and investing most efficiently to get the best ROI. The first priority is my role as the strategic resource for the CEO, David Nachman , and the Accel-KKR board.

Business 124

Business Company Culture Leadership Innovation 124

ChurnZero

JUNE 9, 2023

It’s about using numbers to demonstrate the business impact of Customer Success to better align with finance’s priorities. A healthy GRR industry benchmark is 80-85% while high-performing SaaS companies often reach 90%. This is very useful for planning CS resource allocation. Are their features missing the customer wanted?

Finance 98

Finance Metrics Customer Success Headcount 98

User Pilot

FEBRUARY 25, 2024

An in-app resource center offers 24/7 assistance in various formats, catering to user preferences and driving conversions. Funnel tracking refers to the process of monitoring and analyzing the steps or stages that users go through while interacting with your e-commerce website, SaaS product, or services. A tooltip to offer support.

Sales Funnel 105

Sales Funnel Metrics User Experience Branding 105

User Pilot

SEPTEMBER 14, 2023

In this article, we will explore seven types of user segmentation, explain when you might use them, and how you can leverage them within your own SaaS. With so many different customer segmentation models to choose from, implementing them in your own SaaS might feel overwhelming. Segment analysis in Userpilot.

Strategy 105

Strategy Sales Recruiting Onboarding Churn 105

BetterCloud

JANUARY 19, 2023

Having spent over 80% of her career marketing and selling solutions that meet the evolving priorities of the CIO and IT organization, Erin is the perfect addition to BetterCloud. Erin holds a Bachelor of Science in Business Management, with a concentration in Human Resources, from The Pennsylvania State University.

Marketing 52

Marketing Innovation Government Market Segmentation 52

User Pilot

JULY 14, 2023

You can improve your customer service to increase customer satisfaction by: Letting customers self-serve answers through a resource center reduces customer support tickets. Userpilot can help you improve your customer experience by implementing a resource center, using multiple UI patterns, and collecting customer feedback in-app.

SaaS 96

SaaS Social Media Customer Support Technical Review 96

Stax

FEBRUARY 21, 2024

For modern Software as a Service (SaaS) companies, the automobile is replaced by primarily digital and cloud-based solutions and software. And because of the digital nature of SaaS businesses and their subscription-based business models, the ability to collect data on how the company is performing is easier and faster than ever.

SaaS Payments 88

SaaS Payments Payments Payment Services Stax 88

Scytale

NOVEMBER 21, 2023

When we talk about SaaS compliance management specifically, we referring to how these SaaS companies manage all their security compliance efforts, including audit-readiness processes and continuous management. A careful compliance strategy is non-negotiable for SaaS businesses. That’s true for giant multinational corporations.

compliance 96

compliance Technical Review SaaS Systems Review 96

User Pilot

OCTOBER 11, 2023

Growth is fundamental to every SaaS business: growth experimentation is a way to turbocharge your growth prospects and drive customer success. Once you've chosen your top priority experiments, it's time to design your growth experiment template or framework. What is an example of a growth experiment for a SaaS company?

Software Review 105

Software Review Onboarding Metrics Data Analysis 105

Unbounce

DECEMBER 16, 2021

In HubSpot’s State of Marketing 2021 report , marketers named brand awareness their third overall priority and most common objective in marketing campaigns. Instead of asking for a purchase, try sharing a free resource to download. Why not use this intro as a chance to show them the resources you have to offer?

Branding 124

Branding Social Media Marketing Strategy 124

ChurnZero

MAY 26, 2021

These workspaces are used to discuss emerging CS topics, share best practices and resources, and even provide networking and job posting capabilities. . CS in Focus is an organization committed to building a strong Customer Success community through events and resource-development, with the goal of setting community members up for success.

Customer Success 86

Customer Success Leadership Onboarding Communication 86

Subscription Flow

MARCH 28, 2024

The rapidly changing digital economy has led to a growing demand from SaaS businesses based in the US for more straightforward ways to handle international transactions. How It Can Become the Backbone of Your Online Transactions Section 1: Why you may need a merchant of record for SaaS companies?

Merchant Services 52

Merchant Services Payment Services SaaS Payments Payment Solutions 52

How To Buy Saas

MARCH 21, 2024

With over 50 billion SaaS service users in the US (including repeat customers) there’s little doubt about the health of the SaaS industry. What Is SaaS? One way to think of Software as a Service (SaaS) is as renting software instead of owning it. Which Businesses Need SaaS Software?

SaaS Payments 40

SaaS Payments Payment Services Payment Solutions Payment Methods 40

User Pilot

DECEMBER 15, 2023

By screening your ideas before investing in their development, you reduce the risk of failure and can allocate resources to initiatives that satisfy customer needs and market demand. Its primary goal is to narrow down the list of ideas and focus on those that align with the organization’s goals , resources, and market needs.

Development 105

Development Market Research Interviewing Trends 105

User Pilot

MAY 7, 2024

The entry-level plan contains enough features for most mid-market SaaS companies, while the Enterprise plan is designed for larger companies. It includes all the features from the Starter and Growth plans plus access to premium integrations , priority support, custom roles/permissions, etc. Userpilot survey template library.

Software Review 105

Software Review Software Scale Onboarding 105

OPEXEngine

DECEMBER 13, 2022

Most SaaS executives can relate to a friendly debate they’ve had at a board or leadership team meeting about what percentage of revenue should come from “upsells” to existing customers or what is “healthy churn.” When these SaaS “rules of thumb” are shared and used in this way, there is a real risk of making the wrong decisions.

Benchmarks 52

Benchmarks Scale Headcount Software Review 52

Neil Patel

MARCH 27, 2023

Top Priorities for Product Pages When you’re browsing online, do you notice the typical product page formula from site to site? For an ideal user experience, product page layout, design, and functions are top priorities. This goes to show that SaaS B2B product pages do not need to be minimal.

B2B 102

B2B Azure Software Review User Experience 102

Sales Hacker

FEBRUARY 19, 2020

SaaS companies, who often have complex sales cycles coupled with small but agile sales teams, can especially benefit from lead scoring, since it allows small teams to punch well above their weight class. Why Is Lead Scoring Important For SaaS Companies? What Information Do You Need To Score SaaS Leads? Image Source.

Sales 98

Sales Underperforming Technical Team Systems Review Headcount 98

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

Onboarding 98

Onboarding SaaS Customer Support Engagement 98

ChurnZero

NOVEMBER 9, 2021

Keep reading for our tips on how to improve customer experience at your SaaS company. The onboarding process is the first impression that your SaaS company makes on the customer after they’ve paid for your service. A less than ideal onboarding process can negatively impact the SaaS customer experience.

SaaS 97

SaaS Onboarding Customer Success Retention 97

User Pilot

DECEMBER 12, 2023

There are several reasons why your SaaS product needs a UX map. By outlining the objectives, priorities, and proposed timelines for various tasks and features, a roadmap ensures that everyone on the UX team is working towards the same goal. Unfortunately, you may not be able to solve them all – due to limited resources and time.

User Experience 105

User Experience Customer Lifetime Value Metrics Interviewing 105