Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. A customer success community is a group of professionals who wish to grow in their customer success careers and share a common interest in helping clients achieve desired outcomes.

Customer Success 118

Customer Success Technical Review Social Media Underperforming Technical Team 118

Intercom, Inc.

JULY 28, 2022

Attract and develop talent and invest in supporting resources like onboarding, sales enablement, and sales engineering. I mentioned some of your previous roles in the intro, but I’d love to hear you talk about your career journey up until this point. There are two moments in my career that I remember. Sanj: Absolutely.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

Sales Hacker

OCTOBER 25, 2023

Zach Lawryk is currently the Head of Global Solutions Consulting at Rippling , previously the VP of Solutions Consulting at Slack , Director of Sales Engineering at Box , and really began his career in tech at Salesforce as a Sales Engineer in 2005.

Consulting 93

Consulting AI Benchmarks B2B 93

Sales Hacker

MARCH 8, 2024

Hello and welcome to The GTM Newsletter – read by over 50,000 revenue professionals weekly to scale their companies and careers. Join us at the gorgeous Proper Hotel in Austin on May 15-16 and hear how the top SaaS companies are leveraging partner ecosystems in their GTM motions aka Ecosystem-Led Growth. Efficiency.

Scale 95

Scale AI Search Social Media AI 95

Sales Hacker

FEBRUARY 21, 2024

Both of us have built and spent our careers building networks and providing value to those networks. It also represents a transformative shift in how resources are provided. This is where the concept of Warm Intro Navigator (“WIN”) was born. A “referral playbook”? A podcast series? We decided to go bigger.

Sales 78

Sales Revenue SaaS Marketing 78

Sage Intacct

FEBRUARY 13, 2023

Forging a trusted relationship with your investors is one of your career-defining goals and responsibilities as a SaaS CFO. Especially during market turbulence and broader financial instability, your primary investors can be an essential source of capital and stability around resources.

SaaS 59

SaaS Marketing Software Leadership 59

Intercom, Inc.

JULY 29, 2021

In fact, in some form or another, he’s been working in sales for most of his career. What started as a few gigs selling media, property, and even bicycles turned into a blooming SaaS career that Mark has been mastering for the last decade at Salesforce, Wrike, and now BrowserStack. SaaS is the subscription business.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

Sales Hacker

MARCH 1, 2024

Hello and welcome to The GTM Newsletter – read by over 50,000 revenue professionals weekly to scale their companies and careers. Why are SaaS companies embracing it? Why SaaS Companies Are Embracing Owned Media and How to Make It Work for You Let’s break it down What is owned media? The B2B playbook is changing.

VP of Engineering 72

VP of Engineering Scale SaaS AI Search 72

ChurnZero

AUGUST 6, 2021

Ranked as one of the top emerging jobs by LinkedIn , you’ll find no shortage of Customer Success careers across SaaS and other markets. With a slew of (mostly) free online resources available to develop your Customer Success skillset, learning a new field has never been easier and more accessible. Customer Success Podcasts.

Customer Success 98

Customer Success Sales Hiring Interviewing Churn 98

Sage Intacct

FEBRUARY 13, 2023

Forging a trusted relationship with your investors is one of your career-defining goals and responsibilities as a SaaS CFO. Especially during market turbulence and broader financial instability, your primary investors can be an essential source of capital and stability around resources.

SaaS 52

SaaS Marketing Software Leadership 52

SaaStr

FEBRUARY 25, 2021

If you want it to work — make sure your top candidate is the right type for your SaaS company. This is what every SaaS company post-Initial Traction needs, like a VP of Demand Gen Marketing (vs. Because coming into a decently funded SaaS company with $10-$20m in ARR … well … it’s all a process.

Sales Hiring 363

Sales Hiring Scale Sales Recruiting Sales 363

ChurnZero

MAY 3, 2022

Across more than 30 playlists, you’ll discover everything you need to know about upsell, launching CS, customer training, CS careers, customer value management, retention and renewals, customer journey maps, health scores, segmentation, QBRs and much more. Customer Success Career (playlist) : Tips for getting hired, then hiring your own team.

Customer Success 98

Customer Success Scale Sales Hiring Leadership 98

Payrix

APRIL 24, 2024

Check out the Payrix podcast library (or click the links below) to listen to Ian and Andy explore resourcing considerations, payments attachment and merchant activation, and the impact of payments value-added services, and how each layer into an overarching Embedded Payments strategy. How do payments impact software attrition rates?

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

User Pilot

JULY 13, 2022

The Product Collective blog offers lots of practical advice like early-career tips. Blogs are one of the best, if not the best product management resources, that expand your knowledge in the field. SaaS Product Adoption: The Ultimate Guide. Product Talk is a valuable resource for product professionals. Product Talk.

Technical Review 98

Technical Review Management Leadership Systems Review 98

Andreessen Horowitz

APRIL 30, 2024

Angela: You’ve had 3 corporate careers and Global Payments was really your first operating role. So, I’ve really had 3 careers. And then my third and most recent career was as an operating executive, as you say, over at Global Payments. for cloud SaaS software at Global Payments.

Payment Solutions 79

Payment Solutions Payments Payment Services SaaS Payments 79

FastSpring

NOVEMBER 3, 2021

Time after time in my career, it’s creative solutions like these that close deals, delight customers, and lock in repeat business for years to come. In this article, I’m going to share seven B2B lead generation strategies and tactics that I’ve found to be effective across my 20-year sales career. Whatever their issues, be a resource.

Merchant Services 147

Merchant Services B2B Payment Solutions SaaS Payments 147

FastSpring

SEPTEMBER 8, 2020

I am excited to embark on this new chapter in my professional career with FastSpring. The role of the Chief Financial Officer is centered on; capital efficiency, general economics, limited resources, and investing most efficiently to get the best ROI.

Business 124

Business Company Culture Leadership Innovation 124

BetterCloud

JANUARY 19, 2023

Having spent over 80% of her career marketing and selling solutions that meet the evolving priorities of the CIO and IT organization, Erin is the perfect addition to BetterCloud. Erin holds a Bachelor of Science in Business Management, with a concentration in Human Resources, from The Pennsylvania State University.

Marketing 52

Marketing Innovation Government Market Segmentation 52

ChurnZero

JANUARY 10, 2023

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on Customer Success hiring for SaaS and tech companies nationwide. It’s a large, open-ended question, and something we talk about almost daily. Last year, 63.3%

Trends 52

Trends Customer Success Headcount Scale 52

Sales Hacker

AUGUST 7, 2023

41:55) Actionable tips that SaaS teams can implement to drive more inbound Quotes It’s really about catching attention and stopping the scroll. I fired myself before my boss could. I wish people would do that more. I wish people would do that more.

Sales Hiring 65

Sales Hiring Scale Startup Strategy 65

ChurnZero

MAY 26, 2021

These workspaces are used to discuss emerging CS topics, share best practices and resources, and even provide networking and job posting capabilities. . CS in Focus is an organization committed to building a strong Customer Success community through events and resource-development, with the goal of setting community members up for success.

Customer Success 86

Customer Success Leadership Onboarding Communication 86

User Pilot

AUGUST 30, 2023

She has a knack for strategic thinking and loves SaaS in general, especially product-led growth. She also founded SaaS consulting firm, Sonderhouse , through which she teams up with other experts to provide sound education and coaching for SaaS startups. Register for her session to unlock growth opportunities for your SaaS.

Scale 105

Scale AI Growth Hacking Innovation 105

Sales Hacker

JULY 17, 2023

Adam is a 4th time SaaS founder. Links and Resources Adam’s Linkedin: [link] KeyPlay’s Website: [link] PeerSignal Website: [link] The GTM Podcast Don’t miss The.GTM Podcast dropping every Tuesday discussing true stories and experiences including trials and tribulations in the Go-To-Market world.

Startup 52

Startup Branding Strategy Marketing 52

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. Your first SaaS customer success hire. The Davidson Hang Podcast with Linda Lin.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Buffer Resources

FEBRUARY 14, 2024

  From growing a six-figure content business to making impactful mindset shifts for 2024, Katie's podcast is an essential resource for creators seeking to innovate and succeed in the digital space. It's a great resource for anyone looking to enhance their productivity and well-being.

Social Media 100

Social Media Entertainment Entrepreneurship Interviewing 100

Kellblog

FEBRUARY 20, 2022

A few weeks back, I sat down with Jonathan Corrie , cofounder and CEO of Precursive — a Salesforce-native professional services (PS) delivery cloud that provides PS automation, task, and resource management — to discuss one of my favorite topics, the role of professional services in today’s SaaS businesses.

Compensation 76

Compensation Marketing SaaS Consulting 76

SaaSOptics

MAY 5, 2022

I was there when the bubble burst in 2001, the meltdown of 2008, and I’ve seen our industry rise again as SaaS businesses have attracted incredible amounts of capital over the past 10 years. I saw this play out at early in my career at aQuantive, which was bought by MSFT for $6B, and at Salesforce as it grew from $5B to $10B.

Scale 98

Scale Technical Review Subscription Payment Features 98

ChurnZero

JULY 8, 2022

It was the turn of the millennium, and I was raising a round for a B2B software company—one of four companies that I founded over the course of my 25-year career as a repeat entrepreneur. Net revenue retention (NRR) is taking center stage as the qualifying metric for determining the health of a SaaS business.

Technical Review 98

Technical Review Software Review Retention Metrics 98

ChurnZero

AUGUST 6, 2021

Ranked as one of the top emerging jobs by LinkedIn , you’ll find no shortage of Customer Success careers across SaaS and other markets. With a slew of (mostly) free online resources available to develop your Customer Success skillset, learning a new field has never been easier and more accessible. Customer Success Podcasts.

Customer Success 52

Customer Success Sales Hiring Interviewing Churn 52

Sales Hacker

AUGUST 2, 2023

As former go-to-market (GTM) operators, we run our fund just like a SaaS product go-to-market. It also allows us to put our GTM leader LPs on a pedestal and showcase their knowledge, allowing them new and exciting opportunities in their careers. Our goal is to be the defacto resource for all things B2B SaaS go-to-market.

Sales Hiring 53

Sales Hiring Sales Acquisition Education 53

CustomerSuccessBox

MARCH 14, 2022

Thus it’s safe to conclude that the customer success industry is a powerful play for a career plan. Read further to know about Customer Success courses that you should be doing in 2022 to grow in your career. Customer Success Manager: Fundamentals to your CSM Career. Creator : Gustavo Escobar Henríquez.

Customer Success 52

Customer Success Marketplace as a Service Interviewing Mobile 52

User Pilot

APRIL 7, 2024

What does it mean in the SaaS context? We also look at different types of Aha moments and their examples in SaaS products. You can do it by providing users with on-demand self-service support, for example, through a resource center. Userpilot resource center editor for on-demand support. Book a demo to find out more!

Management 52

Management Underperforming Technical Team Onboarding Churn 52

Intercom, Inc.

JUNE 21, 2018

Max Altschuler has made a career seeking out efficiencies in sales – hacks, as he calls them – and sharing them with the wider SaaS and sales community. It’s an empowering way to break through malaise and see what incremental gains you’re making as a human and in your career. You hire someone who has a CFO and SaaS background.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

SaaStr

JANUARY 12, 2022

We all know this, but we forget about it, especially when the Hot New Deal and the sales team’s wants and needs consumes all of management’s resources. And have their career judged on its success. This is a good one and one I’m not sure I understood myself as a SaaS CEO. ” — Vinish Garg. .

CTO Hire 286

CTO Hire Sales Hiring New CTO CTO 286

BetterCloud

AUGUST 6, 2021

So I asked Stewart for more of his time to hear about his career and ultimately what it took to become an executive. When you began your career in IT, was it your goal to become an executive? Or did your career goals evolve over time? I’ve noticed this about software developers, but I also see it in many IT careers.

Technology 98

Technology CTO Coach CTO Hire New CTO 98

ChurnZero

MAY 3, 2022

Across more than 30 playlists, you’ll discover everything you need to know about upsell, launching CS, customer training, CS careers, customer value management, retention and renewals , customer journey maps, health scores , segmentation , QBRs and much more. Related: Are you wondering what’s next in your CS career?

Customer Success 52

Customer Success Scale Sales Hiring Leadership 52