SaaStr

AUGUST 9, 2024

From startup to $500M CARR, Spencer Burke, SVP of Growth at Braze, shares how Braze scaled a growth and customer success team. As an early startup team, you’re doing every job under the sun. We get lazy writing job descriptions, and taking shortcuts is a luxury most startups don’t have. But that was it.

Scale 296

Scale Sales Hiring Scaling Startup 296

SaaStr

MARCH 16, 2023

By 8-10 sales reps, you probably need a first head of rev ops / sales operations to handle training, onboarding, compensation, quotas, etc. The post Dear SaaStr: What Is a Typical Organizational Structure for a SaaS Startup With Sales Reps? Segmenting by customer size, and sometimes geography. appeared first on SaaStr.

Sales Hiring 328

Sales Hiring Scale Startup Compensation 328

User Pilot

NOVEMBER 7, 2024

Best customer success software for startups and small companies. So, here’s a deep dive into the top tools equipped with all these traits: ClientSuccess Best for : Customer journey management through all four stages (onboarding, adapting, renewing, and growth). Automated customer onboarding. G2 rating : 4.4 G2 rating : 4.8

Customer Success 105

Customer Success Enterprise Software Review Startup 105

SaaStr

JANUARY 17, 2023

What is the right Go-To-Market strategy for a startup getting out of the gate? What’s his response to startups figuring out which strategy to begin with, product-led or sales-led? “It From there, it’s about focusing on time to value through onboarding and customer success. Sign up here to join them FOR FREE! Sign up HERE !

Startup 302

Startup Sales Sales Funnel Education 302

USIO

FEBRUARY 19, 2025

Usio PayFac-as-a-Service Without the Drama Best for: SaaS companies that want revenue share, fast onboarding, and actual human support. Finix The Startup-Friendly PayFac Best for: Venture-backed SaaS companies that need flexible payment infrastructure. Look, Stripe is great for startups that just need a plug-and-play solution.

PayFac as a Service 179

PayFac as a Service Merchant Services Payfac Payments 179

SaaStock

MARCH 26, 2019

We had a closer look at who the young upstarts of Latin America are in search of the most exciting Latin American SaaS startups. With them in mind, we have created our Startup Program , tailored especially for SaaS startups. Here are the most exciting Latin American SaaS startups that we cannot wait to meet in less than a month.

Startup 210

Startup Artificial Intelligence SaaS Construction 210

Intercom, Inc.

JUNE 15, 2022

But focusing on the core product can often come at the expense of deeply considering what the onboarding process – the real-world process customers have to go through to start getting value from the product – will be like. Onboarding is critical to the success of your product. the onboarding process, but lost precious time.

Onboarding 194

Onboarding Underperforming Technical Team Software Review Technical Review 194

SaaStr

SEPTEMBER 29, 2023

This showcases a narrow segment of a niche market, and it’s missing a lot of startups. Any startup in any reasonable category likely has dozens of competitors, and Altman believes the best strategy to compete in 2023 and beyond is multi-product. Startups are no longer fringe. How can a startup compete with a big company?

Scale 289

Scale Scaling Startup Sales Hiring 289

SaaStr

JULY 20, 2022

For whatever reason, the company is ready to exit startup status and prepare to scale-up. Dave Kellogg, Executive-In-Residence at Balderton Capital, breaks down the most common mistakes companies make when going from startup to scale-up. To get a startup off the ground, company operators thrive with those who can figure anything out.

Scale 261

Scale Technical Advisors Sales Hiring Technical Review 261

Chart Mogul

JANUARY 9, 2025

Onboarding Once the contract is signed, its time to get the new customer up and running. Onboarding is all about setting customers up for success with your product, and it can look different depending on the complexity of the solution. Managing the customer onboarding process within ChartMogul CRM.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

Tom Tunguz

MARCH 27, 2025

As startups scale, effective sales implementation becomes the difference between stagnation and sustainable growth. After analyzing hundreds of sales organizations across startups, I’ve distilled the key pieces of advice that founders and leaders should keep in mind.

Scale 182

Scale Sales Hiring Startup Compensation 182

User Pilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? When it comes to onboarding a new user, the experience must be obsessively aligned with providing that first moment of value. . Who can we turn to for some inspiration?

Onboarding 145

Onboarding SaaS User Experience Software 145

Tom Tunguz

APRIL 1, 2020

The key open question is whether the affiliation rule will admit venture-backed startups. Historically, startups haven’t been able to access SBA programs because of this affiliation rule. For startups, this means every employee of every startup for every investor. How do you onboard an employee entirely remotely?

Headcount 329

Headcount Payment Services Government Innovation 329

SaaStr

JUNE 14, 2023

At SaaStr Europa, UiPath’s Dines shared five insights from growing a company from nothing, so other founders can learn what it takes to scale a SaaS startup to $1B+ ARR. Incorporate them into onboarding materials for new hires. Key Takeaways Scaling a SaaS startup to $1B+ is no easy feat.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

SaaStr

MARCH 18, 2025

Demand Was the Ceiling, Not Cash Unlike most startups that struggle to generate sufficient pipeline, Wiz faced the opposite problem: “The company had a problem with managing high demand, having calendars full of demos and struggling to find time for team meetings outside of customer interactions.”

Scale 191

Scale Sales Hiring Scaling Headcount 191

SaaStr

JUNE 10, 2024

Forcing a rep to own onboarding, or post-sales support, that resents or doesn’t want to do it is worse than any other alternative. Secondary incentives and spiffs don’t work too well here A small spiff for handling onboarding? You want your sellers selling for the most part, period. What’s actionable here?

Sales Hiring 325

Sales Hiring Scale Sales Customer Success 325

Intercom, Inc.

AUGUST 30, 2022

By building a strong business tech stack for your startup – covering everything from incorporation to growing long-lasting customer relationships – you can not only win back time and establish best practices, but create a solid foundation for your business to grow. Ready to take your startup to the next level? Questions to ask.

Scale 163

Scale Payment Services Startup AWS 163

SaaStr

JULY 11, 2024

As a startup, most people who come to an interview appear happy. Can Early-Stage Startups Run PLG and Enterprise GTM Motions at the Same Time? If you don’t already do self-onboarding and procuring, it’s wildly difficult to add later. What percent are onboarded in the fastest time possible? You interview 30 people.

Sales Hiring 291

Sales Hiring Scale Marketing Interviewing 291

Tom Tunguz

MARCH 8, 2020

The first place to start is to learn to sell your startup’s product well. To make a partnership successful, your startup will need to teach another sales team to sell your product. The more streamlined the customer onboarding, the more effective marketplaces will be for you. Here are my notes. Where to Start.

Scale 349

Scale AWS Consulting Sales Enablement 349

Sales Hacker

NOVEMBER 8, 2024

Efficient TTV highlights an optimized onboarding experience and provides a clear indicator of early product satisfaction. Tracking this helps pinpoint onboarding bottlenecks, such as overly complex sign-up flows or unclear UX. Tracking this helps pinpoint onboarding bottlenecks, such as overly complex sign-up flows or unclear UX.

Scale 112

Scale Sales Recruiting Sales Hiring AI Search 112

Intercom, Inc.

MARCH 3, 2022

Despite how crucial user onboarding is to increasing customer conversion and retention , it’s still somewhat overlooked or brushed off in many organizations that see it as an item to cross off the checklist as soon as the user becomes a paying customer. Successful user onboarding guides users through a series of “aha!”

Growth Marketing 156

Growth Marketing Onboarding Marketing Consulting 156

SaaStr

JULY 25, 2020

Q: What is a typical organizational structure for a SaaS startup with sales reps? By 15 sales reps, you probably need a first head of sales operations to handle training, onboarding, compensation, quotas, etc. A rough structure from 1–25 sales reps: Early days: CEO acts as VP of Sales. You also start specializing more here.

Sales Hiring 308

Sales Hiring Scale Compensation Sales 308

Intercom, Inc.

APRIL 18, 2018

There is an infinite amount of advice for startups, but if I had to boil it down to just 10 essentials, these are the most crucial principles for starting up that every founder needs to understand from an early stage. You need world class onboarding. You need a vision. You need to run a good beta.

Startup 223

Startup Onboarding Engagement Business 223

SaaStr

JULY 20, 2024

Invest Heavily in Onboarding Your typical employee takes about three to six months to get ramped. That’s a lot of time in startup land and doesn’t work, so you want to think about how to compress these onboarding times so employees hit their stride much quicker. The best startups always move faster and find a way to get it done.

Sales Recruiting 304

Sales Recruiting Sales Hiring Scale Engineering 304

SaaStr

DECEMBER 25, 2021

Zapier grew from a small SaaS startup to a company with over 500 employees over a decade. Adam #18: Invest in a strong hiring and onboarding process from day one. Adam attributes the caliber of the people at Zapier to hiring and onboarding. Stephanie #16: Startups are hard enough. Want to know how they did it? .

Scale 334

Scale Scaling Innovation Investment 334

SaaStr

AUGUST 12, 2021

Too many startups don’t train or onboard reps properly. A few of the top ones: Recruiting. Top sales people want to work for a great VP of Sales. If you don’t have one, it’s very hard to attract top sales reps.

Sales Recruiting 290

Sales Recruiting Sales Hiring Sales Onboarding 290

TechEmpower SaaS

NOVEMBER 13, 2023

As part of the onboarding process, the app asks both job seekers and employers what they’re looking for - in a text box - while providing a few suggestions in a pop-up. This isn’t just our opinion - our startup metrics prove it! Even with the pop-up suggestions, we saw significant drop-off during user onboarding.

Generative AI 443

Generative AI Artificial Intelligence AI New CTO 443

SaaStr

JULY 9, 2021

A few thoughts: Do better onboarding. Most startups, even up to $20m, $30m+ ARR, do a really poor job of training and onboarding new sales hires. Yet, it’s the top skill of almost every successful sales rep. 80% of deals don’t close themselves. Probably 90%. Ok now — how do you solve some of these problems?

Sales Hiring 306

Sales Hiring Sales Pricing Onboarding 306

SaaStr

OCTOBER 21, 2023

Dear SaaStr: What is the average percentage of annual vs. monthly plan sold for a BtoB SaaS startup targeting the SMB market? Smartsheet wants them to, and pushes / forces them to, due to the work required in onboarding. The more onboarding there is, the higher the churn you’ll see in monthly deals.

Data 287

Data SMB Payment Features Churn 287

User Pilot

APRIL 21, 2024

In SaaS, a customer onboarding dashboard can become a massive product analytics tool to understand and optimize the user journey. But what type of dashboards can you use to analyze your onboarding process? Let’s explore how a customer onboarding dashboard works and see different examples.

Onboarding 105

Onboarding SaaS Metrics Trends 105

User Pilot

JANUARY 10, 2024

Are you an aspiring user onboarding specialist, trying to figure out what the appropriate onboarding manager salary to expect is? Or perhaps you’re a SaaS company looking to hire the perfect onboarding manager with the best qualifications and the right pay. What is an enterprise onboarding manager?

Onboarding 104

Onboarding Management SaaS Technical Review 104

SaaStr

JULY 18, 2023

Secret #3: Solve your biggest challenges with customers, not cash When building a startup, whether you’re working with two, 20, or 200 team members, the common thread is that you’ll encounter many problems and opportunities. For instance,the number one reason that startups fail is because they have no market need.

Strategy 246

Strategy Scale Sales Hiring Startup 246

SaaStr

MAY 15, 2024

In many ways, they have to do better with UI/UX, onboarding, and conversions. To maximize this fact, you need to have the right onboarding processes in place to recapture those people. Often, people just aren’t using it enough, or need better onboarding. You can’t spend enough time on onboarding. 25% isn’t unusual.

Subscription 306

Subscription Payment Features B2B Mobile 306

SaaStr

DECEMBER 4, 2023

They also don’t think remote onboarding and training and culture is working well enough in sales. Leaving feels riskier, even for a seemingly hotter startup or better work environment. So many CROs, at top SaaS companies you’ve heard of, are taking on onboarding, QBRs, and much more post-sales themselves than they used to.

Sales Recruiting 302

Sales Recruiting Sales Hiring Onboarding Sales 302

SaaStr

JULY 14, 2024

Customer Engagement and Onboarding: Jason stresses the importance of early customer engagement. Fundraising Strategy: For startups looking to raise funds, Jason advises talking to more investors than initially planned and being conservative in the amount of money you ask for.

Sales Hiring 263

Sales Hiring Outsourcing Services Scale Interviewing 263

SaaStr

APRIL 1, 2023

Certa was still an unknown startup three years ago when Linda walked past their booth at a conference. She had recently been hired at Box, and her first big project was to upgrade the internal user experience for vendor onboarding and management. So no payment until the solution goes live.

Payment Methods 241

Payment Methods Payment Solutions Payment Services Sales Hiring 241

SaaStr

OCTOBER 11, 2024

For startups like EvenUp and Abridge, there isn’t a one-size-fits-all model that meets industry needs. From that perspective, you need to invest in programs that help onboard and train these users to use and trust AI. Both require precision and accuracy, so 90% of the way there isn’t enough.

Cloud 173

Cloud AI Artificial Intelligence Healthcare 173