SaaStr

MAY 25, 2019

The software sure looks a lot different: But not that much in terms of overall approaches to scaling has really changed, so long as you have kept up with technology changes. If nothing else, challenge yourself to interview several decade+ veterans for each open position. The post Are You Interviewing 50+ Years Young SaaS Veterans?

Interviewing 190

Interviewing Scale SaaS Construction 190

User Pilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Software Review 98

Software Review Software Management Azure 98

FastSpring

DECEMBER 7, 2023

In this episode of Growth Stage, Carl will dives into his experience running acquisitions of SMB software businesses, including: His thoughts on what makes a software company a good target for an acquisition by a brand. What factors beyond financials makes a target even more valuable. Jump to highlights. My name is David Vogelpohl.

Software Review 147

Software Review Technical Review Development Team Review Branding 147

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. Measure campaign performance and refine your customer acquisition strategy.

Acquisition 106

Acquisition Strategy Social Media Underperforming Technical Team 106

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. Our Guiding Principle: Our Software and SaaS Community Must Be Good for You in Order for It to Succeed. Professional moderation.

SaaS Payments 146

SaaS Payments Payment Solutions Merchant Services Software Review 146

SaaStr

APRIL 26, 2023

Keep reading to learn Robertson’s five customer marketing strategies guaranteed to grow your business. For companies that already have customers, you can conduct interviews and surveys. If you had a magic wand and could change anything in our software, what would it be? How do you know it’s all working? What were you expecting?

Scale 218

Scale Strategy Marketing Education 218

Intercom, Inc.

FEBRUARY 26, 2018

It’s even harder if you don’t know all of the armies on the field, their strategies and weapons, or even who’s a friend and who’s a foe. The same is true in software. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. Innovative startups.

Software Review 224

Software Review Outsourcing Services Software Outsourced Development 224

FastSpring

AUGUST 2, 2023

When TestDome was created, CEO and co-founder Mario Zivic knew the pre-employment testing software company wouldn’t be able to rely on domestic sales to succeed. “As As a startup with only two or three people, it would be absolutely impossible to go international without this kind of platform.” Set up a demo or try it out for yourself.

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

Valuize Consulting

FEBRUARY 16, 2022

Your people are your most critical change agents, and they need a leader that empowers them through a thoughtful change management strategy that leverages Agile methodologies to ensure the success of your transformation. Q: When it comes to transformation and a powerful change management strategy, agility is key.

Interviewing 52

Interviewing Strategy Scale Management 52

User Pilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Once you understand how the cycle works, you need to learn good strategies you can apply. User persona example.

Strategy 106

Strategy Software Review Social Media Engagement 106

FastSpring

APRIL 26, 2022

In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. Qualitative Data Gathering: Surveys and Exit Interviews. Table of Contents.

Benchmarks 141

Benchmarks Churn Payments SaaS Payments 141

SaaStr

JULY 27, 2022

At the SaaStr Europa 2022 event, Accel Partner Philippe Botteri interviewed PayFit CEO & Co-Founder Firmin Zocchetto to ask about his GTM strategy. . Founded in 2015, PayFit is a software company that empowers entrepreneurs and SMBs to digitize payroll and HR processes. So how did PayFit achieve such explosive growth?

SMB 193

SMB Sales Hiring Scale B2C 193

Intercom, Inc.

APRIL 19, 2018

Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Kellblog

MARCH 25, 2021

Well, we just finished the first episode (“ Dave interviews Thomas “) of our Enterprise SaaS Product Power Breakfast series and wow, was it crazy. So, we’re going to try it again next week with Episode #2: Thomas Interviews Dave. (TLDR — Link to Episode #2 , Thursday, April 1st at 8 am pacific.).

Interviewing 55

Interviewing Technical Cofounder CTO Enterprise 55

SaaStr

AUGUST 10, 2022

These pillars helped propel Miro, a visual collaboration software company, to a valuation of $17.5 In this SaaStr Europa 2022 session, Matt Jacobson, General Partner at ICONIQ Growth, interviews Miro’s Founder & CEO, Andrey Khusid, to get insight into how he was able to grow the company so successfully. Learning Through Changes.

Sales Hiring 210

Sales Hiring Scale Company Culture Leadership 210

Valuize Consulting

AUGUST 18, 2020

Since 2015, the customer success (CS) domain has achieved a 176.54% year-over-year growth of CSM positions globally ( Gainsight, 2019 ), which comes predominantly from the software & IT industry. First things first, you need to have a detailed understanding of what each customer is expecting to achieve with your software product(s).

Customer Success 40

Customer Success Strategy Software Scale 40

OpenView Labs

JANUARY 27, 2021

Anyone who has ever tried to sell software to developers probably learned pretty quickly that traditional B2B marketing tactics just plain don’t work. That’s why I interviewed more than 50 developers in DevOps, DevSecOps, and generalist back-end roles about how they prefer to discover, try, and purchase software.

Development 105

Development DevOps as a Service Software AWS 105

Intercom, Inc.

JANUARY 14, 2021

In this episode of Inside Intercom, we caught up with Hubert for a chat about starting small, committing to a product strategy that helps you reach your long-term goals and making sure everyone’s on the same page. Use it to make better product decisions. ” So that’s the benefit of having one foot in each of the worlds.

Strategy 225

Strategy Scale Systems Review Technical Review 225

User Pilot

AUGUST 2, 2023

A data-driven email marketing strategy helps to personalize subject lines, increase clickthrough rates, and improve customer retention by re-engaging inactive users. It includes audience segmentation, content personalization, timing, and overall campaign strategy. Why is a data-driven email marketing strategy important?

Data 98

Data Strategy Marketing Software Review 98

Sales Hacker

JANUARY 22, 2020

By mastering your sales interview questions. As a longtime recruiting leader, I’ve worked with countless hiring managers looking to fill sales roles , and I’ve had a firsthand look at their interview process. 6 Sales Interview Questions to Find the Best Talent. How do you make sure your potential new hires have the right skills?

Sales Hiring 77

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 77

User Pilot

APRIL 29, 2024

When combined with market segmentation, it makes your marketing strategy more efficient. Collect and analyze the segment data for actionable insights and implement strategies to achieve your goal. Collect and analyze the segment data for actionable insights and implement strategies to achieve your goal. User persona example.

Payment Features 105

Payment Features Interviewing Software Review Technical Review 105

FastSpring

DECEMBER 8, 2022

As a former agency owner, now the Chief Marketing Officer at FastSpring, David Vogelpohl has helped many software companies scale around the world. I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. I recently spoke to David about global marketing strategies.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

Valuize Consulting

NOVEMBER 25, 2021

Right now, a lot of companies view CS as a department but I see Customer Success becoming the pinnacle for strategies across all functions of an organization. First, you need to develop and incrementally optimize your CS strategy. Q: How can B2B software leaders maximize the ROI of their CS Technology investment?

Scale 52

Scale Technical Review Technology Interviewing 52

User Pilot

MAY 1, 2024

Develop and implement your digital experience strategy. For software products, DPX extends beyond the traditional website and marketing materials, with a heavy focus on the actual in-app experience —the emotions and pain users experience as they interact with different product features. Book a demo to find out more.

Customer Lifetime Value 105

Customer Lifetime Value User Experience Retention Scale 105

Valuize Consulting

DECEMBER 7, 2021

In order to scale a Customer Success organization in a way that’s meaningful for your engagement strategy, the budgeting aspect has to be clearly defined from the beginning. Lastly, you should carefully consider your software capabilities. Is it going to come from the Sales and Marketing budget, or General Administrative budget?

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

Andreessen Horowitz

APRIL 23, 2024

They also talked about the difficulties — and potential advantages — of selling into small businesses, taking alternative approaches to interviewing candidates, and the importance of keeping culture a vital part of a company as it scales. One of the holy grails of SMB software is, how are you going to acquire customers?

Payments 101

Payments Forecasting Payment Services Payment Solutions 101

User Pilot

APRIL 18, 2023

But how do you create a customer success strategy that works? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. A customer success strategy is beneficial to increase customer retention, boost customer lifetime value, expand WOM , and enhance your product experience.

Customer Success 98

Customer Success Strategy Customer Lifetime Value SaaS 98

User Pilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. How to build a good user adoption strategy If you’re clueless about the adoption process in your company. Then you need to build an effective user adoption strategy that works. Lay out a customer journey map.

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

Valuize Consulting

DECEMBER 16, 2021

To find out, I spoke with Naz Madani, Customer Success Strategy Consultant at Valuize. At Valuize, Naz helps leading B2B SaaS enterprises drive scalable and sustainable growth by deploying robust Customer Success strategies that optimize processes, integrate impactful technology solutions and empower cross-functional teams.

Interviewing 52

Interviewing Customer Success Scale Government 52

Valuize Consulting

JULY 15, 2021

Connecting Customer Success Strategy With Technology. Product Owners are at the center of software development in leading agile software companies. Jason is a Certified Product Manager who helps market-leading enterprise software companies maximize the impact, scale and efficiency of their CS technology investments.

Technology 52

Technology Customer Success Interviewing Scale 52

How To Buy Saas

AUGUST 10, 2022

What is a Marketing Automation Strategy? A marketing automation strategy is a method of arranging and planning marketing processes, so once they’re set up, they run themselves. It is essential to develop a strategy to get the best possible results. Planning a marketing automation strategy can often be a little tricky.

Development 52

Development Strategy Marketing Social Media 52

SaaStr

SEPTEMBER 17, 2020

JFrog is the pioneer of Continuous Software Release Management, or CSRM. In other words, they got first-hand experience of the pains of software development. The initial goal was actually not to build a company; rather, it was just to solve the highly complex problems of managing software updates and delivery. JFrog offered 11.6

New CTO 207

New CTO CTO Benchmarks Consulting 207

User Pilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. How to build a good user adoption strategy If you’re clueless about the adoption process in your company. Then you need to build an effective user adoption strategy that works. Lay out a customer journey map.

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

SaaStr

DECEMBER 11, 2021

We never sustainably fell behind from what one could actually do with computing and software because of this—not being on-prem didn’t destroy us. If you can nail that for the category you’re in, it will be magic that makes SaaS so much more compelling than the prior era of on-prem software. Don’t neglect your existing customer base.

Scale 245

Scale Cloud Scaling Interviewing 245

User Pilot

MAY 8, 2024

You can use various tools, such as in-app surveys, focus groups, and user interviews, to analyze user requirements. Create data-driven product strategies – With customer needs analysis, you don’t have to rely on your intuition to make product-related decisions. These include focus groups and user interviews.

Underperforming Technical Team 103

Underperforming Technical Team Interviewing Trends User Experience 103

FastSpring

FEBRUARY 9, 2023

You’ll hear stories from bootstrapped and VC-funded founders, C-suite executives, and developers that will inspire new growth strategies in your own business. Interview with Fred Linfjard Is conversion rate optimization for SaaS different than traditional A/B testing for ecommerce? Our First Three Episodes 1. Is CRO Different for SaaS?

Payment Methods 78

Payment Methods Merchant Services Payment Solutions Payments 78

Intercom, Inc.

JUNE 10, 2020

These experiences, whether it is observing someone use your product, or interviewing them about your product, need to be wide ranging. The ability to ask perceptive questions is critical to running high signal interviews from which you can learn the most. For example, at Intercom we build customer communication software.

Underperforming Technical Team 291

Underperforming Technical Team Interviewing Communication B2B 291