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Planning to Do a SaaS Startup? Don’t Forget the 20 Interview Rule.

SaaStr

Not just software, but the whole company. But let me just make one suggestion if it’s early days: Don’t Forget the 20 Interview Rule, if you are planning to sell to the enterprise / businesses of any meaningful size. I.e., if you hope to sell to sales managers, you can’t interview a rep. Not your friends.

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Nailing your customer support interview at Intercom

Intercom, Inc.

Preparing to interview for a new job is challenging. When we’re looking for our next incredible support teammate, we want to set up every candidate to give the best interview they can. When we’re looking for our next incredible support teammate, we want to set up every candidate to give the best interview they can.

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How to Lower Churn for SaaS and Software (Interview with Growth Expert Frederic Linfjärd)

FastSpring

The first was about conversion optimization (CRO) for SaaS and software. You can find that interview here ). . Specifically, how Fred slashed it by 50% in a previous growth role at a software company. We followed it up with deep dive into churn. Learn more about subscription management with FastSpring.

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How to transcribe an interview

Trint

Interviews are the bedrock of a story. You can also record your interview on a hand held device , but that means listening back to hours of recordings and transcribing by hand. Ambient audio clarity is important for interview transcription quality. From there it’s easy to upload and transcribe the interview in Trint.

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The Essential Guide to Analytic Applications

We interviewed 16 experts across business intelligence, UI/UX, security and more to find out what it takes to build an application with analytics at its core. Embedding dashboards, reports and analytics in your application presents unique opportunities and poses unique challenges.

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Everything I’ve Learned About Recruiting and Interviewing

Kellblog

The other day a founder asked me about interviewing because a candidate had described me as “a great interviewer,” and she wanted to know why. I find interviewing and recruiting difficult, have made plenty of mistakes over the years, and the consequences of those mistakes are invariably painful. Check references.

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Gartner: Business Software Spend Still Forecast to Rise 11.3% to $880 Billion in 2023

SaaStr

They aren’t perfect, but given how many CIOs they interview — over 2,200 for this survey — they’re one of my favorite sources for what’s happening in 2023. And they say 2023 will be a banner year for enterprise software spend at least — growing a stunning 11% to $880 Billion.