Andreessen Horowitz

APRIL 23, 2024

They also talked about the difficulties — and potential advantages — of selling into small businesses, taking alternative approaches to interviewing candidates, and the importance of keeping culture a vital part of a company as it scales. One of the holy grails of SMB software is, how are you going to acquire customers?

Payments 101

Payments Forecasting Payment Services Payment Solutions 101

FastSpring

MARCH 3, 2023

When you’re using a DIY payment solution like Stripe, making it work for your business falls on your developers. From testing out plugins to setting up new payment methods, maintaining Stripe can be very time-consuming. I interviewed him live on LinkedIn about four signs that SaaS companies have outgrown Stripe.

Merchant Services 147

Merchant Services Payment Services Outsourcing Services SaaS Payments 147

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. In Part A , we outlined the paths to generating unique value for the healthcare system and patients. For example, we heard a variety of answers to the “build vs. buy” question from our interviews.

Healthcare 103

Healthcare AI Payments Enterprise 103

FastSpring

APRIL 26, 2022

In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. Qualitative Data Gathering: Surveys and Exit Interviews. Table of Contents.

Benchmarks 141

Benchmarks Churn Payments SaaS Payments 141

FastSpring

FEBRUARY 9, 2023

You’ll hear stories from bootstrapped and VC-funded founders, C-suite executives, and developers that will inspire new growth strategies in your own business. Interview with Fred Linfjard Is conversion rate optimization for SaaS different than traditional A/B testing for ecommerce? Our First Three Episodes 1. Is CRO Different for SaaS?

Payment Methods 78

Payment Methods Merchant Services Payment Solutions Payments 78

User Pilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app. Offer self-service support with an in-app knowledge base.

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

User Pilot

AUGUST 10, 2023

Invite passives to interviews to learn more about their expectations. This will give you rich insights you can use to refine your onboarding strategy and improve the customer experience. an invoicing app. We compiled some strategies you can implement based on NPS data. You can message detractors in-app or via email.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

Incredo

DECEMBER 3, 2019

And you look for ideas on how to promote your software for these holidays. Or maybe you are curious whether Christmas marketing works at all? We have interviewed tens of SaaS community members to understand how they perceive SaaS Christmas promotions. Secondly, you’ll need to plan a seasonal social media strategy.

SaaS Payments 204

SaaS Payments Payment Solutions Payments Social Media 204

User Pilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app. Offer self-service support with an in-app knowledge base.

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

GetUplift

FEBRUARY 14, 2024

spoiler alert, I’m going to go deep into the “all-in-one” messaging problem the B2B industry has, but first let’s review those common tactics I mentioned above) #1 Copying competitors — without making it fit your messaging strategy There’s no sense in denying it: Everyone does this. You do too (probably). It’s a hard sell.

B2B 65

B2B Technical Review Payment Solutions Scale 65

Buffer Resources

DECEMBER 14, 2023

For example, you could create a carousel that walks users through setting up a specific software or tool. Alex shares five things everyone should know about strategy. Why this works : This approach simplifies complex ideas (strategy) into easily understandable points. Jay Clouse shares a guide to posting over the holiday season.

Social Media 127

Social Media Payment Methods Payment Solutions AI Search 127

FastSpring

MARCH 27, 2023

It got us thinking: Why is there no purpose-built operating system for corporate learning and development teams, when their jobs are so strategic to the business, and they’re managing massive budgets, but they can’t track things like ROI?” Stream the full interview below or find it wherever you listen to podcasts.

Payment Solutions 111

Payment Solutions Payment Services SaaS Payments VP of Engineering 111

Andreessen Horowitz

DECEMBER 12, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. And so it felt like it was a place that was ripe for new software products. And that was the origin story.

Payment Solutions 104

Payment Solutions Payment Methods Payment Services Payments 104

Incredo

DECEMBER 3, 2019

And you look for ideas on how to promote your software for these holidays. Or maybe you are curious whether Christmas marketing works at all? We have interviewed tens of SaaS community members to understand how they perceive SaaS Christmas promotions. Secondly, you’ll need to plan a seasonal social media strategy.

SaaS Payments 162

SaaS Payments Payment Solutions Payments Social Media 162

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Product Manager : In charge of creating product strategy and overseeing the design process, among other things. Before hiring, assess your current needs and hire as your company grows.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 150

Scale Sales Payment Methods Merchant Services 150

User Pilot

JUNE 28, 2023

Analyze user feedback to determine which features need more attention in your in-app flows. Senior Project Manager Arjoon Talukdar came across Userpilot and decided to build in-app onboarding flows that would encourage new members to upload their CV. Osano also used Userpilot to build out a full in-app resource center : Source: Osano.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

Upscope

DECEMBER 1, 2021

One common educational issue, for example, is clients focused only on the interest rate rather than the monthly payment amount. Below we'll cover the customer experience issues in mortgage banking and one key solution that's emerging. I'll show you total equity or wealth under each of those strategies. "A

Banking 59

Banking Payment Methods Payment Solutions Payment Services 59

Chart Mogul

JULY 28, 2021

Jenna Wyer, VP of Partnerships and Head of Payments at Recurly, joins me on this week’s episode of SaaS Open Mic. Jenna Wyer , VP of Partnerships and Head of Payments at Recurly , joins me on this week’s episode of SaaS Open Mic. We discuss what it takes to build a successful partnership program.

Payment Solutions 72

Payment Solutions Payments SaaS Interviewing 72

Baremetrics

JANUARY 17, 2022

Payments may be imposed annually or quarterly, but the most common charge for a subscription is a per-month option. To create an effective paid campaign, you first need a strategy. Content Creation and Distribution After you’ve created a mailing strategy, it’s time to figure out the production.

Management 95

Management Payment Solutions Scale Payment Methods 95

Intercom, Inc.

DECEMBER 21, 2021

Productboard founder and CEO Hubert Palan on mastering product strategy. Far too many businesses rely on early-on hunches to inform their product strategies. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. There is so much knowledge in the sales CRM systems. That’s how you get to understand people.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Upscope

DECEMBER 1, 2021

Underlying the loan origination process are issues of trust and education such as clients focused only on the lowest interest rate when they should think about the lowest monthly payment instead. Below we'll cover the customer experience issues in mortgage banking and one key solution that's emerging.

Banking 52

Banking Payment Methods Payment Solutions Payment Services 52

Tom Tunguz

MARCH 17, 2016

Clay Christensen, a Harvard Business School professor, asserted in a recent interview that we understand only half of the marketing puzzle: the marketing science involved in a competitive ecosystem, when consumers are buying millions of products. Or Duo’s payments siphon dollars from an extant security budget.

Innovation 100

Innovation SaaS Payments Payment Solutions SaaS 100

Neil Patel

MARCH 25, 2021

To accomplish this, you’ll need a good marketing strategy and access to the best digital marketing tools. Instead, you should implement an email marketing strategy on day one. When it comes to marketing, sales, and CRM software, HubSpot has become one of the top players. Then let’s begin. Google Analytics.

Payment Methods 144

Payment Methods Social Media Marketing Business 144

User Pilot

FEBRUARY 10, 2023

Streamline your marketing strategy using customer intelligence analytics. Finally, create in-app product experiences to improve your metrics. With this data, you can proactively retain them by offering 1-on-1 help or triggering in-app product guidance. These insights usually are gathered through surveys and interviews.

SaaS Payments 98

SaaS Payments Payment Methods Payment Solutions Payment Services 98

Chart Mogul

JULY 28, 2021

Jenna Wyer, VP of Partnerships and Head of Payments at Recurly, joins me on this week’s episode of SaaS Open Mic. Jenna Wyer , VP of Partnerships and Head of Payments at Recurly , joins me on this week’s episode of SaaS Open Mic. We discuss what it takes to build a successful partnership program.

Payment Solutions 52

Payment Solutions Payments SaaS Interviewing 52

OpenView Labs

APRIL 11, 2019

I started the growth team and scaled Dia&Co’s customer acquisition and retention strategies. I have worked with a wide range of companies (public to preseed) and in starting USONIA, I help shape the strategy and implementation for CPA, LTV and user experience maximization. The Four Growth Levers – Foundational Building Blocks.

Strategy 64

Strategy Payment Solutions PayPal Underperforming Technical Team 64

OPEXEngine

MAY 4, 2021

. “I think a lot of it has to do with having first-time founders who are wicked smart who are looking for someone who can go toe-to-toe with them on strategy,” Rhoda Longhenry, a partner at technology-focused True Search, said. Hopefully it will be communicated during the interview process. Public accounting widest path.

Payment Services 52

Payment Services Finance Communication Strategy 52

Sales Hacker

JANUARY 13, 2021

Enterprise OEM software licensing is a multibillion-dollar segment of the software industry. This article was written for technology professionals who would like to learn more about OEM deal strategies and structures. Understanding enterprise OEM software. ERP system licenses graph database technology.

Payment Solutions 74

Payment Solutions Payments Software Review Enterprise 74

Outseta

DECEMBER 17, 2017

The rules of the organization are enforced by blockchain technology rather than paper based contracts, allowing anyone to contribute to the organization and earn payment or ownership commensurate with their contributions to the “colony.” Jack du Rose: People should care about this thing because it’s powered by software.

Blockchain 58

Blockchain SaaS Payments Technical Review Technology 58

FastSpring

FEBRUARY 23, 2023

Needless to say, Michael knows a thing or two about helping software and big tech manage their global marketing presence. I interviewed Michael about successful global marketing strategies. Stream the Episode Highlights From The Interview 1. You can stream the full episode below or read highlights from our conversation.

Payment Solutions 143

Payment Solutions SaaS Payments Strategy Software 143

Neil Patel

JANUARY 31, 2022

Online retailers can sell just about anything—from shoes or baked goods to software and coaching sessions. They either try to use the same strategies they use for their brick and mortar store (which will fail) or use strategies meant for blogs: not e-commerce stores. Paid Search for E-commerce Strategies.

Payment Methods 107

Payment Methods Social Media Marketing Software Review 107

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. Eyal and Megan host a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations. Missed the session? The emergence of new A.I.

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. Experience is the keyword here. Justin Scott My pleasure.

Payment Methods 142

Payment Methods Marketing Payments SaaS Payments 142

Chargify

OCTOBER 4, 2017

In this post we dive into understanding the billing iceberg effect and what to consider when determining if you should build or buy your recurring billing solution. If we had used any other system, we would have had to write the code ourselves to handle our usage based billing. Time Is Money: Focus On Your Core Competencies.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. Even further up market and in my past engagements with Working Planet, there are a number of challenges related to paid search management that I’ve felt first hand and still don’t see a great solution to.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SaaStr

NOVEMBER 2, 2019

How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. Krish Subramanian: We are software engineers by training. Does it have to be in person? What questions reveal the most?

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128