SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. FULL TRANSCRIPT BELOW.

Software Review 190

Software Review Scale Technical Review SaaS 190

Sales Enablement, SaaS and Growth

MARCH 23, 2020

I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Total Addressable Market Total addressable market (TAM) is an economic framework to understand the potential revenue available for a product or service.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

SaaStr

SEPTEMBER 3, 2019

Lambda School trains people online to be software engineers. Uber is a classic marketplace company. It’s a two-sided marketplace. You had town car services before. Rather than paying tuition, students agree to pay a percentage of their income once they are employed and making over $50,000 a year.

Acquisition 145

Acquisition Software Review Payment Methods Marketplace as a Service 145

CustomerSuccessBox

MARCH 14, 2022

This course is for: If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy this course is for you. Includes: 4 articles 3 downloadable resources Full lifetime access Access on mobile and TV Assignments Certificate of completion. And the best part?

Customer Success 52

Customer Success Marketplace as a Service Interviewing Mobile 52

OpenView Labs

DECEMBER 16, 2019

And according to Gartner , by the time 2021 hits, the software industry will have grown another $113 billion. An increase in competitiveness in the marketplace means candidates have more choices than ever. They want a product/service that’s doing something powerful. Marketing and candidate experience will be table stakes.

Sales Recruiting 53

Sales Recruiting Sales Hiring Scale Trends 53

Neil Patel

SEPTEMBER 25, 2020

A social media consultant can guide you towards the best tools or software for social media analytics and monitoring. They do their due diligence regarding your company and target audience, for example, by interviewing the right executives within your team or creating buyer personas. The consultant takes an advisory role.

Social Media 141

Social Media Consulting Development Team Review Marketing 141

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Below, we’ve shared the full transcript of Harry’s interview with Ryan Bonnici. Marketing is the customer service function, etc.

Sales Hiring 139

Sales Hiring Sales Recruiting Scale Software Review 139

Sales Hacker

SEPTEMBER 20, 2022

That’s differentiated us in the marketplace. My next position was of service or a beverage director. he said, “Come in, have an interview.” I was in Avero for eight years, then I got an interview and got the head of sales role at Resy, the fourth person in the company. How far do you see this going?

Technical Review 54

Technical Review Sales Hiring Scale Marketplace as a Service 54

FastSpring

APRIL 13, 2023

Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. Full Interview: Audio Only Full Interview: Video [placeholder for Wistia] 3 Lessons From Justin’s Experience 1. It starts with self service. But that’s not how we live.

Payment Methods 115

Payment Methods Marketing Payments SaaS Payments 115

SaaStr

JULY 9, 2019

The challenge, however, is that because of the limited disposable income that both consumers and businesses have, you can’t charge a lot of money for services there. ” At this point we were offering the service for free. The competitors of the customer that we offered the free service now wanted to pay us for it.

Scale 168

Scale Sales Recruiting Scaling SaaS Payments 168

Intercom, Inc.

JANUARY 16, 2020

?. Andrey Khusid, founder and CEO of Miro , hasn’t done many interviews. Andrey explains why embracing the professional services sector in a unique way has paid dividends. We also think about community and consultants and professional services as an ecosystem around our product. So our platform is also built for them to use.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Sales Hacker

MARCH 18, 2019

This week on the Sales Hacker podcast, we interview Roger Scott , Chief Customer Officer at New Relic. He’s responsible for leading all aspects of the company’s customer facing technical resources across sales, engineering, technical account management, professional services, and support engineering. Sam’s Corner.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

Sales Hacker

JUNE 7, 2021

For example, a minimum number of maintenance technicians would be critical if you sell a field service app. Professional services/customer success. For existing products and services you may feel this is unnecessary, but for new propositions, it will be essential. round table, phone interview, online survey).

Sales Recruiting 108

Sales Recruiting Payment Services Payment Methods Sales 108

SaaStr

AUGUST 16, 2019

Below, we’ve shared the full transcript of Harry’s interview with Justin Welsh. Justin Welsh: And I took the bus from Allentown to New York and interviewed for the role and I landed at ZocDoc as the second sales hire and the 10th employee and that’s really how I broke into SaaS. I thought this was an incredible software product.

Scale 147

Scale Underperforming Technical Team Sales Hiring Interviewing 147

Sales Hacker

OCTOBER 13, 2020

Why it’s hard to build a two-sided marketplace [13:38]. Now, without further ado, let’s listen to this interview with Ryan Walsh. So, when a sales professional interviews at accompany, all of that information flows one way from the candidate to the company. Show Introduction [00:10]. You give us one piece of data.

Marketplace as a Service 95

Marketplace as a Service CTO Hire Sales Recruiting Data 95

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. SaaS as we already understood is a software as a service. Start Listing your saas on Software and saas Marketplaces.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

SmartKarrot

AUGUST 22, 2022

VOC is often used in marketing, product development, sales, customer service, and management. Voice of the customer (VoC) is a process that helps companies understand what their customers want to improve their products or services. It is also known as the voice of the marketplace or the consumer.

Social Media 10

Social Media Scale Banking Marketplace as a Service 10

SaaStr

JANUARY 28, 2020

I remember about three years ago, Marc Benioff gave some interview and he said his biggest regret was not continuing to hire sales professionals through 2009, his number one regret. Our monthly self-service churn went from like 3% to like 9%, right? We’re seeing that the marketplace is becoming like more and more noisy, right?

Sales Hiring 213

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 213

FastSpring

JANUARY 8, 2019

Amazon Marketplace. Selling on the Amazon Marketplace can significantly boost volume through your store. Amazon charges fees on every sale through the Marketplace. A set of subroutine definitions, protocols, and tools for building application software. The largest 3rd party ecommerce platform. Authorization. Cross-sell.

Payment Methods 61

Payment Methods Merchant Services Payment Services Outsourcing Services 61

Unbounce

JUNE 16, 2020

These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis. Or, you might want to partner with agencies that have existing clients and want to make your product part of their service offering.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

Sales Hacker

APRIL 21, 2021

“It looked like being the pain in the butt BDR who asked way too many questions, broke anything that could possibly be broken, and paid for my own subscriptions to software just because I wanted to tinker with things before I had to bother asking for approval and budget.”. Why is RevOps generating so much buzz? Went to get my MBA at Michigan.

Scale 100

Scale Technical Review Sales Recruiting Technical Advisors 100

Neil Patel

APRIL 5, 2023

Spying on your competitors can strengthen your position in the marketplace, but not without having three crucial factors in play: First, what are you looking for? Google Alerts Google Alerts is a free service offered by Google to keep you up-to-date on the latest news, conversations, and web content. There are four pricing plans.

Payment Methods 133

Payment Methods Social Media Payment Services AI Search 133

SaaStr

NOVEMBER 21, 2020

Below, we’ve shared the transcript of Harry’s interview with Rob. Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. Ugh, services revenue.

SaaS Payments 268

SaaS Payments Scale Payment Services Payment Solutions 268

SaaStr

MAY 15, 2020

Below, we’ve shared the transcript of Harry’s interview with Bridget or you can jump to the transcript of Michelle’s podcast. Transcript of Harry’s interview with Bridget: Harry Stebbings: Hello, and welcome back to the official SaaStr podcast with me, Harry Stebbings. Harry Stebbings. Bridget Gleason. Michelle Zatlyn.

Sales Hiring 204

Sales Hiring Scale Technical Review Outsourcing Services 204

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. I’m recording the first in what I expect to be a series of interesting interviews.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Intercom, Inc.

JULY 14, 2022

If you’re short on time, here are a few quick takeaways: Focus on building services and products that meet your customer’s needs – not just today’s, but also tomorrow’s. Leandra: I’m really excited to talk to you about the recent news that Intercom has launched one of the first apps on Stripe’s new app marketplace.

Scale 118

Scale Sales Hiring Payment Solutions Payment Services 118

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey. Source SaaS Metrics 2.0: So let’s dig into it.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

AUGUST 15, 2020

Has been CEO before, was CEO of Alfresco Software and long career in software and comes in, I think, with a lot of passion for customers and customer success, which I’m excited to hear about and also comes in live streaming, my understanding is from a boat right now, right Bernadette? So they kind of got that wrong, right?

Payment Methods 205

Payment Methods Merchant Services Scale Payments 205

Upscope

MAY 25, 2021

Co-browsing is software that gives an online support agent the ability to see what the customer sees, instantly and without downloads. Here's an interview with our CTO on how co-browsing technology works. Install marketplace apps for Intercom, Zendesk, Frontapp. In addition, this makes it secure for the user. custom_fields: [{.

Development 52

Development Marketplace as a Service New CTO CTO 52

SaaSX

FEBRUARY 26, 2020

Today’s digital marketplace is a vast and wild place. What kind of company (or product/service) would work best alongside my business?” “What sort of organization can benefit from my company’s strengths?” It can get a little lonely out there. But don’t worry––we can help you jumpstart the process. . Ask yourself: .

Outsourcing Services 93

Outsourcing Services Strategy Underperforming Technical Team Technical Advisors 93

Sales Hacker

MARCH 2, 2020

You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. In today’s crazy marketplace, new sales strategies are needed to penetrate these big accounts. It’s also changed the way consumers operate in the marketplace. And, you never have to lie! Jeff Haden.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Sales Hacker

DECEMBER 8, 2020

A more scientific interview process [20:35]. So there already exists an app store or the Instabase Marketplace where these first-party apps, you can go online now, download an app for automatically processing bank statements or driving licenses or passports. And before I knew it, I just had unprecedented demand for the services.

Scale 99

Scale Sales Hiring Sales Recruiting Technical Review 99

SaaStr

JULY 30, 2019

Weiping leads the engineering team as the top software architect for Salesforce Service Einstein, the company’s customer service AI platform. Weiping Peng | Software Architect @ Salesforce. Weiping Peng | Software Architect @ Salesforce. Want to see more content like this? Join us at SaaStr Annual 2020.

Engineering 139

Engineering Part-Time VPE Technical Review Fractional VPE 139

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Cassie spent the first pre-SaaS chapter of her tech career in growth roles in subscription and marketplace businesses (TheLadders.com, GLG). Anita Nielsen. Anne Slough.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Point Nine Land

OCTOBER 22, 2019

Both Jack and Rian had tech backgrounds and at the time were providing consulting services to the legal industry. His comment to us was that the software is just too expensive, too inaccessible, too hard to use and so on,” recalled Jack. This led to Jack and Rian openly wondering why there wasn’t a tech solution to this problem.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

Intercom, Inc.

AUGUST 30, 2018

I learned about how hardware and software work together. We hold office hours every week so people have access to us and can ask us any kind of question from: “I’m interviewing a designer on Thursday. It had to be somewhat novel in the marketplace and differentiated and we were decided that sprint was a good idea.

Scale 149

Scale Leadership Scaling Venture Capital 149

SaaStr

JULY 26, 2019

252: Eric Christopher is the Founder and CEO @ Zylo, the software management system built for the cloud pioneering a new standard in software management. In 2008 Leah founded TaskRabbit, the leading on-demand service marketplace in the world. Hear about her takeaways from a product reboot with TaskRabbit. Leah Busque.

Sales Hiring 149

Sales Hiring Scale SaaS Payments Payment Services 149