Valuize Consulting

AUGUST 2, 2021

The subscription model has exploded in the last decade and fundamentally changed how software companies operate, measure success metrics and engage with customers. I think the customer success space is still in its infancy in terms of what it means to a recurring revenue company. That conversation then evolved to Net Dollar Retention.

VP of Engineering 52

VP of Engineering Interviewing Metrics Scale 52

FastSpring

APRIL 26, 2022

“It’s likely that a finance or sales tools will be less susceptible to churn than a marketing tool, simply because it’s perceived to be more directly responsible for revenue.”. Because word-of-mouth for us is actually much bigger fuel than the revenue that we’re collecting or churning or dropping or whatever.”.

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

Sales Hacker

JANUARY 22, 2020

By mastering your sales interview questions. As a longtime recruiting leader, I’ve worked with countless hiring managers looking to fill sales roles , and I’ve had a firsthand look at their interview process. 6 Sales Interview Questions to Find the Best Talent. How do you make sure your potential new hires have the right skills?

Sales Hiring 76

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 76

FastSpring

DECEMBER 8, 2022

As a former agency owner, now the Chief Marketing Officer at FastSpring, David Vogelpohl has helped many software companies scale around the world. I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. Watch the two minute clip for more details. And in what roles?

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

FastSpring

DECEMBER 20, 2023

As mobile game and app developers gasp for air under a player-gouging 30% duopoly-tax on nearly all mobile game revenue worldwide, Epic Games has emerged as the de facto leader of the gaming community in the fight for open computing on mobile. What Do Game Developers Who Aren’t Epic Want?

Payment Methods 136

Payment Methods Payment Solutions Payments Merchant Services 136

Clouded Judgement

JANUARY 20, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. ServiceNow CEO Commentary Bill McDermott gave an interview this week where he sounded very bullish on the year ahead. You can listen to the full interview in the link above (it’s short, only ~5 minutes). Follow along to stay up to date!

Cloud 130

Cloud Interviewing Subscription Payment Features 130

Payrix

JANUARY 30, 2024

Back to customer stories A cut above the rest Why Real Green Systems, the leading software platform for lawn care businesses, chose Payrix. 37 years later, Real Green is the innovative leader in software for the industry. 37 years later, Real Green is the innovative leader in software for the industry. GET A DEMO

Payments 130

Payments Payment Solutions Payment Features Merchant Services 130

SaaStr

JULY 29, 2021

Do at least 20–30 customer interviews before you start writing too much code. Somehow, find enough cash to make it 24 months to first real revenue. Even if on their own, they aren’t enough revenue to really pay for all that much. They’ll move the needle enough to more than pay for themselves, even at $20k a month in revenue.

Sales Hiring 306

Sales Hiring Sales Recruiting Interviewing Engineering 306

FastSpring

SEPTEMBER 16, 2022

When FastSpring’s Chief Product Officer Kurt Smith worked with growth-stage to Fortune 100 companies at Accel-KKR, he consistently saw pricing as one of the most essential growth levers they employed to meet their next revenue goal. Stream both interviews below and see highlights from each. How to Price a New Product.

Pricing 110

Pricing Payment Solutions Payment Services SaaS Payments 110

Valuize Consulting

FEBRUARY 8, 2022

The economic lifeblood of leading recurring revenue organizations is shared value and accountability. Scott has spent his entire career building and commercializing enterprise software which has generated billions of dollars in revenue. Is Your Vendor-Customer Relationship Driving Shared Value Realization?

Interviewing 52

Interviewing Healthcare Enterprise Technology 52

Tom Tunguz

JULY 20, 2014

In fact, I found only two books: a textbook on private equity and venture capital by HBS professor Joshua Lerner, and an out-of-print collection of 32 VC interviews called “ Done Deals ,” published in September 2000. The business plan that Sevin Rosen had invested in projected first-year revenues of $8 to $10M.

Interviewing 100

Interviewing Venture Capital Banking Benchmarks 100

Valuize Consulting

FEBRUARY 16, 2022

In this interview, Romain discusses the fundamentals of a strong Customer Success (CS) Operations function and how you can leverage Agile methodologies to champion effective change management. How do you recommend that software leaders make the most of their customer data and technology? In that volatile space, Agile truly flourishes.

Interviewing 52

Interviewing Strategy Scale Management 52

SaaStr

JULY 7, 2020

Q: What is a strategy you have employed as a software company to keep sales up during COVID-19? If their revenue is way down now since Covid-19 hit, maybe just keep them. You can monetize them again later, once their revenue is back up. And it’s led to more revenue … not less. Haven’t seen this strategy fail yet.

Scale 174

Scale Interviewing Revenue Strategy 174

User Pilot

MAY 1, 2024

For software products, DPX extends beyond the traditional website and marketing materials, with a heavy focus on the actual in-app experience —the emotions and pain users experience as they interact with different product features. All these contribute to a higher customer lifetime value and better revenue for your business.

Customer Lifetime Value 105

Customer Lifetime Value User Experience Retention Scale 105

SaaStr

DECEMBER 11, 2021

We never sustainably fell behind from what one could actually do with computing and software because of this—not being on-prem didn’t destroy us. If you can nail that for the category you’re in, it will be magic that makes SaaS so much more compelling than the prior era of on-prem software. Don’t neglect your existing customer base.

Scale 256

Scale Cloud Scaling Interviewing 256

Andreessen Horowitz

MARCH 22, 2024

A good way to learn more about your customer personas and segments is through interviews, surveys, and sales team data. Interviews. If you have a small number of customers, interviewing them can give you a better signal into who’s interested in buying your product and what products they might be interested in in the future.

Generative AI 122

Generative AI AI B2B Pricing 122

Valuize Consulting

DECEMBER 16, 2021

In this interview, Naz shares her expertise on how to design a powerful CS strategy that equips your team with the right tools and resources to drive an exceptional employee experience and champion phenomenal growth. The post Unlock The Full Potential Of Your Customer Success Team: An Interview With Naz Madani appeared first on Valuize.

Interviewing 52

Interviewing Customer Success Scale Government 52

Andreessen Horowitz

SEPTEMBER 18, 2023

In Part B (coming soon), we’ll be summarizing interviews with key decision makers at leading payor and provider enterprises on what entrepreneurs should consider as they bring their AI products to market. The tasks are labor-intensive, with low historical adoption of traditional software products to facilitate them.

Healthcare 140

Healthcare AI Artificial Intelligence Payment Solutions 140

User Pilot

OCTOBER 29, 2023

Effective customer research techniques include interviews and focus groups as they allow you to collect qualitative feedback. For example, if a feature is particularly valuable to users , you may include it in one of the premium plans to maximize its revenue-generation power. Interview preparation template.

SaaS 105

SaaS Interviewing Pricing Market Research 105

SaaStr

FEBRUARY 9, 2021

Prior to joining Whereby, a browser-based video meeting platform, Bonnici was previously CMO of the world’s leading software review platform G2.com I have about 20 open roles on my marketing team at Whereby and I think in the last three weeks, I’ve probably done about 250 interviews. ” # 3 How to market at scale . .”

Scale 162

Scale Scaling Sales Hiring Marketing 162

Valuize Consulting

JULY 15, 2021

Product Owners are at the center of software development in leading agile software companies. To find out how future-forward CS and Revenue Operations leaders are capitalizing on Product Ownership, I spoke with Jason Bouros, Product Owner at Valuize. Connecting Customer Success Strategy With Technology.

Technology 52

Technology Customer Success Interviewing Scale 52

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience. What is Pendo? What is Mixpanel?

Data 92

Data Finance Enterprise Interviewing 92

SaaStr

DECEMBER 6, 2021

For example, Pagey, our mascot, ended up videobombing me during an interview with CNBC. For PagerDuty, ours were winning enterprise deals and becoming a $1 billion revenue SaaS company. She’s a SaaStr veteran and has 25 years of experience, spanning mass consumer products to disruptive cloud and software solutions.

DevOps as a Service 244

DevOps as a Service Scale Cloud Interviewing 244

Sales Hacker

FEBRUARY 10, 2021

Hiring is also a non-revenue generating activity which some leaders make a second priority; however, this isn’t how we should approach the hiring process as it’s essential to long-term team success. The typical interview process for an AE can be three to five interviews plus a mock presentation or exercise. Performance.

Sales Hiring 139

Sales Hiring Sales Recruiting Interviewing Sales Enablement 139

SaaStr

MAY 31, 2021

In a small way, a few of those age 10-20 skills I did acquire from starting a tiny software company then were what carried through to whatever success I’ve had. ” now we have a strong team, enough revenues to start taking things more seriously, and a global (if accidental) footprint. It got me thinking a bit about now.

Sales Recruiting 329

Sales Recruiting Sales Hiring Scale Branding 329

User Pilot

MAY 2, 2024

It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing. SaaS companies rely on recurring subscription revenue from customers rather than one-time sales. The revenue is more predictable, too.

Retention 111

Retention Metrics Strategy Scale 111

SaaStr

MAY 10, 2021

There’s one theme we’ve reiterated over the years, at least since 2017 or so when we interviewed the CEOs of Twilio and Veeva back-to-back : To grow quickly after $100m ARR, you probably need a second core product. In fact, now it’s more than 2x the size of its SaaS software alone. The only question is when.

Merchant Services 186

Merchant Services SaaS Payments SMB Payment Solutions 186

Valuize Consulting

NOVEMBER 23, 2021

Peter’s 25-year career spans Sales, Support, Services, and Customer Success at leading technology organizations like Eloqua, BMC Software and TSIA. But, and this is where the optimism comes in, I think we have the right sense and understanding to navigate this change and the resistance to being attached to revenue is just draining away.

Customer Success 52

Customer Success Leadership Interviewing Development 52

User Pilot

NOVEMBER 29, 2023

A retention specialist needs to be proficient in an array of software across categories. Some of these include user behavior tracking tools, CRM software, feedback, and project management tools. Using surveys and interviews is a great way of getting deeper insights into customer problems. What is a retention specialist?

Retention 105

Retention Customer Lifetime Value Churn Outsourced Development 105

Baremetrics

AUGUST 29, 2021

Step 2: Interview a sample of current ICP users. Step 2: Interview a sample of current ICP users When it comes to getting honest feedback, nothing beats a phone call. Use the insights you gained through segmentation to select about 20–30 customers to interview. Step 1: Identify ICPs within your current user base.

Outsourcing Services 124

Outsourcing Services Startup Interviewing Outsourced Development 124

User Pilot

APRIL 6, 2023

After all, you want your newly released software to be as good as it gets when it’s finally launched, right? Use data from user interviews, task analyses , and customer feedback to inform what goes into the MVP and future development. Why do developers overengineer software products? Book the demo! Follow product vision.

Underperforming Technical Team 105

Underperforming Technical Team Management Interviewing Scale 105

Sales Hacker

MARCH 16, 2020

This week on the Sales Hacker podcast, we speak with Luigi Mallardo , Chief Revenue Officer at Woffu. Luigi is a long-time CRO and sales leader in the European community, and he’s also the chairman of the Barcelona Revenue Collective. How 7 mantras can teach the concept of recurring revenue. What You’ll Learn. We’re on iTunes.

Revenue 77

Revenue Scale Sales Hiring Subscription 77

Valuize Consulting

AUGUST 18, 2020

Since 2015, the customer success (CS) domain has achieved a 176.54% year-over-year growth of CSM positions globally ( Gainsight, 2019 ), which comes predominantly from the software & IT industry. First things first, you need to have a detailed understanding of what each customer is expecting to achieve with your software product(s).

Customer Success 40

Customer Success Strategy Software Scale 40

Sales Hacker

APRIL 7, 2020

Now before we get to the interview, we want to thank our sponsor. Now, without further ado, let’s listen to this interview with Shari Levitin. She’s the founder of The Shari Levitin Group, which has helped create over $1 billion in increased revenue for companies in over 40 countries. Outreach has your back.

Scale 89

Scale Revenue Consulting Interviewing 89

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. For example, we heard a variety of answers to the “build vs. buy” question from our interviews. What do enterprise buyers in healthcare care about most when evaluating AI products?

Healthcare 111

Healthcare AI Payments Enterprise 111

User Pilot

APRIL 8, 2024

Think about the last software application that you used for work. Product-led growth is a well-known bottom-up approach that relies on the product for customer acquisition and revenue expansion. Gather customer insights on how to improve the customer experience via surveys , interviews, and reviews. Whose idea was it to buy it?

Strategy 100

Strategy Business SaaS Customer Lifetime Value 100

Mucker Capital

APRIL 2, 2024

This involves both qualitative and quantitative elements, including identifying challenges, assessing current spending, and estimating potential revenue losses. Hard Cost This refers to money spent outside the company on materials, software, technology, etc. This could include security software, training, compliance, etc.

Sales Recruiting 52

Sales Recruiting Technical Review Enterprise Cybersecurity 52