Intercom, Inc.

JUNE 10, 2020

It takes years to build, and therefore ranges from very weak to very strong. It takes deliberate work and dedication to build it. Scoping : When faced with a scope call, whether a feature is in or out for a release, they can find the right balance between shipping value sooner by building less, but still solving the customer problem.

Underperforming Technical Team 291

Underperforming Technical Team Interviewing Communication B2B 291

Buffer Resources

DECEMBER 7, 2023

So, dig into social media, fire up some keyword research tools , and get nosy about what your audience is buzzing about.    My target audience – VCs, CMOs, founders, and fellow content marketers – crave insights into content marketing and startup building. I know firsthand because I struggled with it myself.

ChatGPT 131

ChatGPT Social Media Interviewing Content Marketing 131

User Pilot

NOVEMBER 30, 2023

You can collect feedback from your customer base via in-app surveys, feedback widgets, interviews, and by monitoring social media mentions and reviews. Industry events, like Product Drive , are an opportunity to catch up with the trends in the sector. Spotting market gaps: interview invite. Canva is another one.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

User Pilot

DECEMBER 21, 2023

One of the best ways of keeping up to date with the rapidly growing subject is by listening to AI podcasts. In this article, we’ve selected 24 of the best AI podcasts for you to listen to improve your knowledge of AI and keep up to date with the future of AI technology in product management and more. With nearly 3.4

Artificial Intelligence 104

Artificial Intelligence Technical Review AI Technology 104

User Pilot

JUNE 20, 2023

So, how can you build trust with UX design ? It also explores 15 strategies that help UX designers build trust in potential users. Some effective strategies for building user trust include: Mapping the customer journey to understand the difficulties users face as they progress through your app. Customer journey mapping.

Payment Methods 98

Payment Methods SaaS Payments Strategy Payment Services 98

Buffer Resources

JUNE 29, 2023

Welcome back to Creators Unlocked , a series where we interview creators about their best practices. 💡 To keep up with Stew, check out his newsletter , Twitter and LinkedIn. Today, we’ve got Stew Fortier, a more unconventional creator, as his day job is CEO of Type.ai , an AI content writing tool.

AI 115

AI Social Media Technical Review Interviewing 115

Valuize Consulting

DECEMBER 16, 2021

In this interview, Naz shares her expertise on how to design a powerful CS strategy that equips your team with the right tools and resources to drive an exceptional employee experience and champion phenomenal growth. To find out, I spoke with Naz Madani, Customer Success Strategy Consultant at Valuize. Q: What was your first job?

Interviewing 52

Interviewing Customer Success Scale Government 52

SaaStr

APRIL 6, 2022

This plan should also be shared with your colleagues for transparency so that you can begin building trust across the organization. . We build them to disagree and to dissent, and we build them to have a lot of ownership. ” Inevitably, your way of working will shape your team—that’s why you’ve been hired, after all.

Scale 179

Scale Leadership Scaling Interviewing 179

User Pilot

NOVEMBER 23, 2023

Extensive market research is essential to assess the competitive landscape, identify opportunities, and shape the product vision. Must have skills for a successful product manager What are the skills that product managers need to build products that satisfy user needs, solve their problems, and delight them? Book the demo!

Management 105

Management Technical Review SaaS Data Analysis 105

User Pilot

MARCH 6, 2024

That said, we’ll get right into the practices that are shaping the way we think about optimizing conversion rates. Feedback Collection for Customer Loyalty : Actively collecting and acting on user feedback to improve product features and user satisfaction, building customer loyalty. And which ones are misleading? Hubspot’s chatbot.

Trends 105

Trends Social Media AI Search SaaS 105

Totango

JANUARY 19, 2022

When it comes to landing a CSM position, there are three main areas to focus on: your resume, the interview and networking. Do Your Homework for the Interview. Once you get called in for an interview, it’s time to get down to business. Three Tips for Landing a Customer Success Manager Job. Paint a Picture with Your Resume.

Customer Success 104

Customer Success Management Sales Hiring Interviewing 104

Buffer Resources

FEBRUARY 5, 2024

Dark social is a significant force in the digital landscape, influencing consumer behavior, shaping demand, and impacting how social media affects SEO and a brand's overall online visibility.  Check out our guide to UTMs and start building your own. That’s dark social.   Why is dark social so important?

Social Media 103

Social Media Branding Engagement Strategy 103

Sales Hacker

AUGUST 11, 2023

This week I sat down and interview the VP of Sales at Crunchbase , Ang McManamon. Ang McManamon is a tenured sales leader who puts culture first, helps build high performing SaaS teams, and executes with urgency across all areas of an organization. What does the early build for a strong sales team look like? Grit is a must-have.

Scale 63

Scale Leadership Sales Hiring Sales 63

Intercom, Inc.

DECEMBER 28, 2022

We also published nearly 50 new podcasts, featuring interviews with high-profile guests such as Hubspot CEO Yamini Rangan and Profitwell founder Patrick Campbell. When used right, they add richness to conversations, help emphasize an emotion, and build rapport with customers. Emojis are online communication gold. And breathe!

Technical Review 118

Technical Review Scale ChatGPT Innovation 118

Intercom, Inc.

APRIL 21, 2020

Our mission, as we have often discussed, is to make internet business personal – that goal underpins everything we do and build. One key aspect of forging these personal relationships is not just that customers feel they have a personal connection with a business, but that businesses can actually benefit from knowing their customers.

Scale 186

Scale Transportation Interviewing Scaling 186

Neil Patel

JANUARY 6, 2021

If you watched a video about building an affiliate site from scratch, you could come in armed with Q&A questions. Q&As take on a similar shape by answering important questions raised about a specific topic. Q&As take on a similar shape by answering important questions raised about a specific topic.

Social Media 123

Social Media Interviewing Branding Strategy 123

Intercom, Inc.

JULY 29, 2021

They needed to be really quick coming up with a new, adapted learning management system: “It’s the equivalent of going into an old house and stripping it back to the walls and having to really start from scratch again. Building a great sales team: How Intercom fosters and maintains its sales culture. Putting people first.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

FastSpring

SEPTEMBER 16, 2022

Read our FAQ or sign up here. If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products. Professional moderation.

SaaS Payments 145

SaaS Payments Payment Solutions Merchant Services Software Review 145

Buffer Resources

MAY 9, 2023

The problem is we can get stuck in our own heads and end up developing products and services that we think are brilliant, only to put them on the market and find that nobody wants them. Many creatives become business owners because they want to bring their ideas to life in the world.

Marketing 101

Marketing Interviewing Development Branding 101

Buffer Resources

OCTOBER 23, 2023

Use storytelling techniques to engage viewers In an interview with Jay Clouse, YouTuber Jenny Hoyos shared how she figured out how to consistently go viral, and her storytelling techniques play a huge role. Build towards a climax that provides a resolution or a valuable insight. Introduce a challenge or goal early in the narrative.

Social Media 131

Social Media Trends Engagement Branding 131

Intercom, Inc.

JANUARY 16, 2020

?. Andrey Khusid, founder and CEO of Miro , hasn’t done many interviews. His paintings have different shapes with very bright colors and we found that our boards developed in kind of the same style. Are you building integrations yourselves? Are you opening up to partners? So we thought, surely there is a solution here?

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Intercom, Inc.

JANUARY 24, 2023

Businesses can feel it too: declining KPIs, competitors catching up, market impact waning. The Intercom Messenger before reinvention Product We had compelling ideas for powerful new features, but our information architecture and card-based navigation were not set up to house them. An inevitable slide into decline sounds ominous.

Leadership 118

Leadership Branding Engagement Interviewing 118

Unbounce

NOVEMBER 14, 2021

But it can feel a lot harder to get new customers than to build your team or design a product. Use these audience research methods to find your target customer: Customer interviews and surveys Social media monitoring Competitive analysis Google Analytics and site performance reports Audience research tools like Spark Toro and Buzzsumo.

Social Media 131

Social Media Content Marketing Branding Education 131

User Pilot

NOVEMBER 23, 2023

The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. Build a product that users love by delivering value and a good product experience. The thing is, users don’t need the majority of features that product teams build. They lack vision and lead nowhere.

Scale 105

Scale Underperforming Technical Team Sales Recruiting Software Review 105

Andreessen Horowitz

MARCH 5, 2024

Deputy Secretary of Defense Kathleen Hicks sat down for an interview with Wall Street Journal national security and foreign policy editor Sharon Weinberger. It actually quite very clearly, for those who are kind of following the game, building on work we’ve done in Raider and CAP, sorry to throw up more acronyms.

Acquisition 77

Acquisition Innovation Generative AI Artificial Intelligence 77

FastSpring

JANUARY 26, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. Sign up for a free trial or schedule a demo today. How CS impacts your ARR, product value, and marketing. And much more! Jump to highlights. And that can only be a good thing.

Customer Success 156

Customer Success VP of Engineering Payments Payment Methods 156

Intercom, Inc.

MAY 16, 2022

Too often, a discussion can become unfocused, brainstormed solutions end up scattered and lacking direction, or the session devolves into a competition of who can assert their ideas louder. Use improv games to warm up. Draft up key principles we should consider in approaching upmarket support projects. Start with an overview.

Technical Review 245

Technical Review Software Review Consulting Interviewing 245

Neil Patel

SEPTEMBER 13, 2021

It features exclusive interviews with entrepreneurs, venture capitalists, academics, industry insiders, and former Facebook employees, including one-time Facebook executive Tim Kendall. The following article covers ten of these documentaries, starting with “Lo and Behold, Reveries of the Connected World.”. The Great Hack. “The

Social Media 136

Social Media Technical Review Technology Blockchain 136

BetterCloud

NOVEMBER 13, 2020

As part of her ongoing interview series with IT leaders, our chief customer officer Rachel Orston sat down with vanBeekom to discuss his career, his approach to management, and how he has tackled the unique challenges of remote work. Editor’s note: This interview has been edited lightly for clarity.

Management 98

Management Interviewing Engineering Leadership 98

SaaStock

FEBRUARY 26, 2019

That holds particularly true with SaaSociety, our intimate gathering of founders build for conversations, connection and shared exclusive experiences. SaaSociety turns this experience up to eleven. Through the founders we have met, interviewed and had on stage, we have seen that many of the obstacles are common for everyone.

Scale 155

Scale Scaling Entertainment Travel 155

FastSpring

APRIL 13, 2023

Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. Full Interview: Audio Only Full Interview: Video [placeholder for Wistia] 3 Lessons From Justin’s Experience 1. We just didn’t build a product; we built a platform out of the gate,” Justin said.

Payment Methods 140

Payment Methods Marketing Payments SaaS Payments 140

Mucker Capital

OCTOBER 22, 2018

I went on the interview process, and I didn’t tell my parents until it was really real. We had Slack, and communication platforms were picking up at the time in 2016. There were not that many people using it yet, so that helped me shape the product. In February, Workast raised $1.85 One night, I was doing my Ph.D.

Interviewing 40

Interviewing Web Development Web Developers Startup 40

Buffer Resources

JANUARY 18, 2024

I didn’t end up as a content writer at Buffer because of LinkedIn (that was down to a fun Instagram post , interestingly enough), but I definitely found it valuable in my job search. I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity. It just might.

Technical Review 109

Technical Review Systems Review Sales Recruiting AI Search 109

User Pilot

DECEMBER 22, 2023

This leads to increased customer loyalty and builds trust. This could be a CTA button prompting them to sign up for the free trial or a modal encouraging them to upgrade their plan based on their usage. Builds customer trust Microcopy also increases customer trust and loyalty. Let’s get right to it!

AI 105

AI Scale User Experience Onboarding 105

Intercom, Inc.

MAY 3, 2018

She’s worked in product from early-stage startups all the way up to publicly traded companies like Rackspace and Square, a company with the sensitive task of handling customers’ money. I looked it up and thought, “That’s what I want to do.” All the magic happens through Square. A reliance on writing.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

Neil Patel

AUGUST 5, 2021

In short, you can’t make any claim unless you can back it up with evidence. For example, maybe you’re a personal trainer looking for new clients, or you’re a gym trying to build a member base. Now all you need to do is figure out how to shape your campaign. Use Social Media to Build Your Fitness Brand. Where do you start?

Advertising 141

Advertising Strategy Social Media Marketplace as a Service 141

Intercom, Inc.

MARCH 25, 2021

This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. She’s been coaching business leaders for over 30 years, helping them build more customer-centric initiatives and create long-lasting, memorable relationships with their customers. What will your legacy be? The lesson?

VP of Engineering 181

VP of Engineering Scale Business Leadership 181