User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Employee satisfaction score : Satisfaction and engagement among employees are typically measured through anonymous employee surveys and one-on-one interviews. Come up with product and new feature ideas.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Mucker Capital

OCTOBER 22, 2018

After all, thanks to the rise of Airbnb and similar platforms, the hospitality industry was looking for new revenue streams to boost bottom lines. I did some traveling and ended up going to New York City. I knew the timing was right, that this was something people wanted, and it would benefit this new market as well as the hotels.

Interviewing 40

Interviewing CTO Hire New CTO CTO 40

Natalia Luneva

APRIL 30, 2021

To get more practical, I recently interviewed over 10 SaaS companies and asked them 4 questions: Which platform(s) do you use to run your community? . Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1 How long has your community been running? .

Marketing 98

Marketing Social Media SaaS New CTO 98

Intercom, Inc.

APRIL 19, 2018

Ciaran, our CTO , came up with this magical line. Meanwhile, Intercom’s infrastructure grew, the architectures evolved, our product got way bigger, and we hired a bunch of new people who had different engineering skills. I interviewed Ciaran, and I interviewed Darragh, our VP of Engineering.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

OpenView Labs

DECEMBER 1, 2020

Ever have one of those days where as soon as you send an email, you immediately get a new one? Eric Muntz , CTO at Mailchimp. “I Check out all the interviews here and follow me on LinkedIn to be the first to know when there’s a new one. And then you get another. And another. We’ve been there.

Management 53

Management New CTO SaaS CTO 53

TechEmpower SaaS

SEPTEMBER 25, 2023

When we interview potential developers, we’re always amazed at how many can’t answer basic programming questions. New features always require significant rewrites, and consequently a lot of time. cto , infotech , innovation , product , project , saas It’s hard to know if a developer is an A, B or C player, or a player at all.

Underperforming Technical Team 390

Underperforming Technical Team Development Software Review Technical Review 390

Intercom, Inc.

JANUARY 5, 2022

And then, in the 50s, they introduced this new thing, and there was resistance. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. You can also read the full transcript of the interview, which has been lightly edited for clarity, below. Liam: The whole area is a new space. Caught your interest?

Scale 211

Scale compliance Software Review Technical Review 211

Frontegg

NOVEMBER 4, 2021

Despite being extremely busy, Ramli is always open to new ideas and collaboration offers. #5 Co-Founder and CTO at Gainsight (Former GVP of Engineering at Marketo). Sachin is a seasoned PLG expert who is constantly developing new product strategies. He is consistently publishing new articles and insights on his website. #10

Social Media 52

Social Media CTO Coach Technical Review New CTO 52

OpenView Labs

JUNE 18, 2020

Is there a new skill you’ve been working on during quarantine? He drove a forklift in New Jersey long enough for him to have enough money to build his own studio. He created something totally new that wasn’t just a band, or an album, or a set of albums, but was an entire sound, a new way of making music.

CTO Hire 52

CTO Hire New CTO CTO Software Engineering 52

OPEXEngine

FEBRUARY 13, 2020

Underlying all the functional processes are myriad systems supporting and handing off each business activity to the next step, from quote to cash, from customer interview to product development to customer engagement analytics in the product. Chief Product Officer. Integrated Management Supports Value Creation by Reducing Bottlenecks.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

OpenView Labs

JULY 16, 2020

We did a song to launch our new mission, vision and values at SurveyMonkey, and I also rewrote “Shallow” for our CFO who left last year, then performed it with our President, CTO and General Counsel. Read more interviews with the most interesting humans in SaaS. ICYMI: Meet Mailchimp’s CTO Eric Muntz.

CTO Hire 55

CTO Hire New CTO CTO Underperforming Technical Team 55

SaaStr

SEPTEMBER 26, 2019

For instance, my first rep from Marketo, he was the first rep at Marketo in New York. The peak of your day starts around 3:00PM because that’s when New York wakes up. Gaetan Gache t: The fact that you’re new is actually becomes a negative. And we were acting as the CTO of Gap and whatever, another title.

Scale 134

Scale Sales Hiring Sales Recruiting Technical Advisors 134

ProfitWell

SEPTEMBER 5, 2019

Michael Klett, Co-Founder & CTO, Chargify. We’re particularly pumped to join forces with the Chargify team because it’s so much more than your traditional partnership — from the new product integration, to shows and events, we’re excited for what’s to come. Joining forces to drive SaaS revenue. What’s coming next. RevOps and Hops.

Payments 40

Payments Payment Services SaaS Payments New CTO 40

SaaStr

DECEMBER 3, 2020

Are marketing becoming the new sales team with their content being used more and more in the sales funnel? Below, we’ve shared the transcript of Harry’s interview with Sam. Bret was formerly the CTO at Facebook. In this case, the customer are your new colleagues. How does this change when selling to SMBs vs enterprise? *

Scale 171

Scale Sales Hiring Sales Recruiting Sales 171

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. They often superimpose it on the new company they’ve joined.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. That third-party firm does what they call IDIs, or in-depth interviews, to get a sense of the customer experience. We go extensively into the customer experience.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

SaaStr

OCTOBER 25, 2023

You’re not building a product or getting any new customers. In this interview, David Sacks talks about how 70-80% of investor time is spent looking at AI. Get a good CTO and commit to understanding your market and staying in the game. During the interview process, ask them who they’ll bring with them. It’s up to you.

Scale 242

Scale Sales Hiring AI Sales Recruiting 242

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. Believe it or not, it’s not rocket science: they perform customer interviews. Types of customer interviews. Depending on what you want to achieve, customer interviews can be divided into two groups: 1.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 169

Scale Enterprise Scaling Sales Hiring 169

Outseta

OCTOBER 15, 2018

The fact of the matter is there are countless ways that you can choose to build your business, and even amongst this new flock of independent SaaS companies there are significant, deliberate differences in the approaches these companies have taken. TWO NEW COMPANIES PLOT THEIR COURSE. Further Reading We Spent $3.3M

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Chargify

OCTOBER 4, 2017

Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. Common issues of the billing bottleneck include: Not having correct billing in place when new products launch. Robert Kern, CTO & Co-Founder, PredictHQ.

Merchant Services 51

Merchant Services SaaS Payments Subscription Payment Features 51

SaaStr

MAY 16, 2021

But what they don’t have is a good enough founding team: Sometimes, if the prospective founder isn’t super technical, then the CTO/VPE isn’t really great. They’ve got a rent-a-CTO. Or sometimes they are great, but the team members are just not great enough for their new C-level roles (CEO, CTO, CMO, CSO, CBO, C?O).

Part-Time VPE 206

Part-Time VPE CTO Hire New CTO CTO 206

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. Believe it or not, it’s not rocket science: they perform customer interviews. Types of customer interviews. Depending on what you want to achieve, customer interviews can be divided into two groups: 1.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. What to tackle first as a new leader.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

JANUARY 10, 2020

With more companies launching and thriving outside of Silicon Valley, regions such as ‘Silicon Slopes’ in Utah and ‘Silicon Alley’ in New York City are gaining traction within the startup scene. Below, we’ve shared the transcript of Harry’s interview with Bob. 298: Startup success is not exclusive to Silicon Valley. Harry Stebbings.

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

Sales Hacker

NOVEMBER 16, 2023

Examples: CTO, COO, CFO. Interview salespeople: Great salespeople obsess about their deals, game planning to win at each step, and agonizing about the factors that could kill a deal. Interview the salespeople involved in top wins and losses, and ask what got their customer to conviction or where a deal stalled out.

Part-Time VPE 87

Part-Time VPE Technical Review Forecasting Software Review 87

Sales Hacker

SEPTEMBER 8, 2020

Now, without further ado, let’s listen to this interview with Jeff Winters. We launched REGIE, our product, back in February, but we’re releasing the new and improved REGIE now. I go to the 500th floor of this enormous edifice in New York, and I walk in. It was unthinkable. Anyway, check them out at www.outreach.io.

Scale 71

Scale Artificial Intelligence Sales Recruiting Consulting 71

SaaStr

JANUARY 17, 2020

What can they do to enforce a sense of urgency when signing new clients? Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Below, we’ve shared the transcript of Harry’s interview with Yousuf.

CTO Hire 133

CTO Hire compliance Scale Startup 133

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. I’m recording the first in what I expect to be a series of interesting interviews.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

SaaStr

FEBRUARY 28, 2020

Karl has been in every interview for every new hire for the first 6 years of the business, why? Below, we’ve shared the transcript of Harry’s interview with Karl. He had worked as a CTO at a startup when he dropped out of school. I know you interviewed every candidate for the first six years at the company.

Sales Hiring 215

Sales Hiring Scale CTO Hire CTO Coach 215

Intercom, Inc.

OCTOBER 31, 2019

No, the amazing innovation of the iPhone was simply to bring a new generation of user interface to market with the touchscreen – and to really enable a different interaction that people have with the computing devices. The iPhone was an amazing step forward, not because it brought forth a faster CPU or a better digital network.

Artificial Intelligence 169

Artificial Intelligence Scale CTO Hire AI 169

SaaStr

OCTOBER 16, 2020

Why does Paul believe that the builders are the new pro athletes? Below, we’ve shared the transcript of Harry’s interview with Paul. Because, you’re not getting as much of that by bumping into someone in the hallway outside the interview room, going, “Hey, can you ask about this thing? How will their training change?

CTO Coach 170

CTO Coach Sales Hiring Software Review CTO Hire 170

Teamgate

JANUARY 14, 2019

In my opinion, the biggest downside to working in-house, whether it is a big brand or a startup, is that the messaging remains the same: the tech can evolve and it may have new features, yet the story around it tends to remain the same. Nobody buys anything new without googling everything about the company.

Interviewing 81

Interviewing Startup Technical Review Technical Advisors 81

Sales Hacker

OCTOBER 13, 2020

Now, without further ado, let’s listen to this interview with Ryan Walsh. So, when a sales professional interviews at accompany, all of that information flows one way from the candidate to the company. Who is Ryan Walsh and what is RepVue? [02:40]. Sam Jacobs: Hey everybody, it’s Sam Jacobs.

Marketplace as a Service 94

Marketplace as a Service CTO Hire Sales Recruiting Data 94

SaaStr

JULY 30, 2018

At our inaugural SaaStr Europa last June, podcast host-with-the-most Harry Stebbings sat down with MuleSoft Founder and CTO Ross Mason to discuss the organization’s sales strategy, building a strong company culture, how to think about international expansion, and much more. In a new one, it was tough to keep up. Ross : Yeah.

Technical Advisors 156

Technical Advisors Scale Sales Hiring Sales Recruiting 156

Andreessen Horowitz

NOVEMBER 28, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. And we felt that we couldn’t fail them and fail these new customers coming in at the same time.

Merchant Services 74

Merchant Services Payment Methods Payments Payment Solutions 74

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

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Payment Methods Merchant Services Scale Payments 198