User Pilot

APRIL 29, 2024

Segment active customers for product interviews and inactive ones for re-engagement campaigns. Different types of customer segmentation strategy We distinguish a few customer segmentation models : Demographic segmentation : Groups customers based on attributes like age, gender, and education level. A modal-interview invite.

Payment Features 105

Payment Features Interviewing Software Review Technical Review 105

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. I also interviewed dozens of SaaS founders and marketers to understand the main factors behind high SaaS churn rate. 3 Educate, educate, educate. How to reduce SaaS churn rate? #1

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Baremetrics

AUGUST 29, 2021

Step 2: Interview a sample of current ICP users. Step 2: Interview a sample of current ICP users When it comes to getting honest feedback, nothing beats a phone call. You can educate a customer on how to use your product better and encourage them to upgrade. Step 1: Identify ICPs within your current user base.

Outsourcing Services 124

Outsourcing Services Startup Interviewing Outsourced Development 124

Neil Patel

SEPTEMBER 1, 2021

With Podcastle, you can: quickly transcribe your podcasts create and edit content with the text editors turn text into podcasts revoice content record live interviews make autosaves access unlimited content publishing and projects. Let’s Enhance has subscription, business, and pay-as-you-go options. Let’s Enhance.

AI 145

AI Artificial Intelligence Scale Social Media 145

User Pilot

SEPTEMBER 16, 2024

Canva launched a tailored product for educators, expanding its reach into the education sector. Conduct market research using surveys, behavioral data, interviews, and industry analysis to identify new growth opportunities. As Canva gained popularity, the company identified a new opportunity within the education sector.

Development 105

Development Strategy Marketing Technical Review 105

Chart Mogul

FEBRUARY 13, 2025

Subscribers who will stick around, renew their subscriptions, and expand their usage over time are the most valuable customers in SaaS. If you dont have many customers yet, rely more on your existing experience or interview leaders and partners in your space for their insights. Which type of companies are the easiest to sell to?

Scale 52

Scale VP of Engineering Sales Hiring Startup 52

Natalia Luneva

JUNE 2, 2021

I interviewed 10 SaaS companies asking them: Why they use event marketing in their strategy; . The purpose was education, expanding our brand, and adopting a different format to do so. Putting your emphasis on educational content and featuring your software in a natural way is a perfect formula for success.

Scale 105

Scale SaaS compliance Education 105

User Pilot

OCTOBER 29, 2023

Effective customer research techniques include interviews and focus groups as they allow you to collect qualitative feedback. By educating your customers , you allow them to discover the full potential of the product and learn how to use it. When preparing your interviews, decide on the methodology you will use.

SaaS 105

SaaS Interviewing Pricing Market Research 105

Chart Mogul

OCTOBER 23, 2024

Use surveys, interviews, and customer success check-ins to gather continuous input from your customers, not just when there’s a major issue. With this system, everyone can access subscription revenue insights and understand how their actions impact the company’s bottom line. Bringing feedback to the top. Instead, start small.

Scale 52

Scale SaaS Retention Systems Review 52

SaaStr

NOVEMBER 12, 2019

Everybody got a $2000 a year budget to go to conferences like this to do continuing education. And then, on the interviewing side, on the recruiting side, there’s a book that I recommend called Top Grading, and in the Top Grading book, it talks about the chronological in depth survey for all potential employees.

Sales Recruiting 182

Sales Recruiting Scale Outsourcing Services Sales Hiring 182

Tom Tunguz

NOVEMBER 5, 2012

This morning, I listened to an interview of Jon Gertner who has published. In his book and the interview, Gertner highlighted points about the Bell Labs that relate to Clay Christensen’s recent New York Times editorial, the Capitalist’s Dilemma. a chronicle of Bell Labs called the Idea Factory. The rest will take care of itself.

Government 100

Government Innovation Interviewing Startup 100

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Educate customers with resources in multiple formats like blogs, webinars , or videos. According to Forrester , companies offering education programs see an 11.6%

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

User Pilot

JANUARY 23, 2023

Offer custom educational resources based on user behavior – for example, if a user hasn’t tried an important feature, encourage them to watch a webinar explaining its value. Product education shouldn’t end after onboarding – keep sending out relevant in-app messages that encourage users to try out new features.

Market Segmentation 98

Market Segmentation Retention Marketing Software Review 98

GetUplift

JANUARY 4, 2022

“Krista is the most knowledgeable Google Analytics trainer and educator in the domain, period. CPD is an accreditation body that ensures high quality education. Monthly Subscription. User Interviews by the Nielsen Norman Group. Top on the list was analyzing customer interviews. How to plan for interviews.

Interviewing 111

Interviewing Consulting Pricing Engineering 111

ProfitWell

JUNE 3, 2020

It’s especially important for subscription-based businesses. Every new lead carries the potential for recurring revenue. In this article, you’ll learn about the four most effective types of content for a subscription-based business. Why is content important for subscription-based businesses? With content.

Subscription 64

Subscription Payment Features Social Media Business 64

Intercom, Inc.

FEBRUARY 1, 2018

Below is a lightly edited transcript of our interview. This is the second in a series of interviews over the next couple months about unlocking the potential of growth. That involves a lot more education, outreach and nurturing for people whose DNA is not to try new things and scrappily figure out the best way to make it work.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

Incredo

JANUARY 7, 2020

And regardless of what prospects buy – a software subscription or a physical product – there are certain rules that influence their buying behavior. Give, then ask Nurturing is not the same as selling directly. Psychology I am not the first person to reveal the role of the subconscious in making buying decisions.

Strategy 162

Strategy SaaS Software Review Education 162

User Pilot

MAY 2, 2024

Educational webinars showcase new ways to leverage the product, fostering an engaged user community and generating new leads. SaaS companies rely on recurring subscription revenue from customers rather than one-time sales. In your customer education strategy, deliver content in various formats. Userpilot in-app survey.

Retention 111

Retention Metrics Strategy Scale 111

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Customer churn rate quantifies subscription cancellations, calculated as lost customers divided by the starting customer count. If you want to ensure customers renew each time, continue reading ahead.

SaaS Payments 103

SaaS Payments Retention Payment Services Payment Solutions 103

Buffer Resources

NOVEMBER 4, 2024

In a September 2023 interview, X CEO  Linda Yaccarino shared  that the company currently had 550 million MAUs, so we've gone with that value. It has expanded beyond gaming communities and is now used by businesses, educational institutions, and other groups. 💡 Buffer hosts a Discord community for users !

Social Media 123

Social Media Payments Branding Payment Methods 123

User Pilot

MAY 20, 2024

There are four essential components in building an effective customer experience strategy: Know your audience by creating user personas based on extensive research such as surveys , interviews, and behavioral data. Provide continuous education through webinars, video tutorials, and interactive strategies. Userpilot webinars.

Software Review 105

Software Review SaaS Churn Engagement 105

User Pilot

JULY 14, 2024

There are two customer segmentation models (property and behavior) and multiple types within them: – Demographic — age, gender, income, and education. You can get this information through surveys, customer interviews, or social media insights. – Behavioral — purchase history, engagement, and loyalty.

Software Review 109

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 109

Buffer Resources

MAY 18, 2023

🔓Creators Unlocked This interview is part of a series called Creators Unlocked that delves into the world of content creators to uncover the stories behind their social media posts. Check out the other interviews here. 💡 To follow Elisa, check out her website and Twitter , LinkedIn and subscribe to her newsletter.

Social Media 111

Social Media Interviewing Payment Features Engagement 111

Neil Patel

DECEMBER 15, 2020

Take notes when you hear something you like—a format, an interview technique, an introduction, anything. Monologue or dialogue formats are great for educational and how-to podcasts. Some of the other more popular podcast formats include: Interview Podcasts. Listen to all kinds of podcasts from a variety of genres. Conclusion.

Social Media 128

Social Media Technical Review Software Review Entertainment 128

User Pilot

NOVEMBER 29, 2023

The average salary for a retention specialist varies based on location, education (for example, whether the candidate has a Bachelor’s degree), company, and professional experience. Using surveys and interviews is a great way of getting deeper insights into customer problems. Advanced organizational skills, such as time management.

Retention 105

Retention Customer Lifetime Value Churn Outsourced Development 105

Buffer Resources

JANUARY 18, 2023

Especially if the aim of your content is to educate, you may need to invest more time in research than a creator focused on entertainment. You’ll always be in their inboxes and can implement subscriptions or ads at your convenience. The following tools can help. 🔗 Want some inspiration as you create your own newsletter?

Payment Services 139

Payment Services Payments Payment Methods AI Search 139

Buffer Resources

OCTOBER 23, 2023

Use storytelling techniques to engage viewers In an interview with Jay Clouse, YouTuber Jenny Hoyos shared how she figured out how to consistently go viral, and her storytelling techniques play a huge role. Interviews : Host industry experts or collaborate with other creators to bring fresh perspectives to your channel.

Social Media 136

Social Media Trends Branding Engagement 136

User Pilot

JULY 18, 2022

Customers could renew their subscription simply because they haven’t found a better alternative. Use secondary and tertiary onboarding to keep educating existing customers and driving more value. Provide users with sufficient in-app educational resources they can always refer to when stuck.

Retention 98

Retention SaaS Customer Lifetime Value Education 98

GetUplift

NOVEMBER 29, 2021

There are many ways to do customer research, but the strategies that will help you create killer blog post ideas are review mining, social listening, customer interviews, and surveys. I once worked with a client who wouldn’t approve of me doing customer interviews. Customer Interviews. Who Should You Interview?

Social Media 111

Social Media Interviewing Sales Hiring Content Marketing 111

Unbounce

MAY 12, 2020

Google Keyword Planner is great for medium-to-high volume keywords, but niche targets may require a little more digging: Google Search Console for organic search queries, interviews with current customers, sales teams, and industry experts, Competitive intelligence tools such as SEMRush or Spyfu, and Google Trends data.” Well, almost.

Payment Methods 145

Payment Methods Outsourcing Services Payment Solutions AI Search 145

FastSpring

APRIL 13, 2023

Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. Full Interview: Audio Only Full Interview: Video [placeholder for Wistia] 3 Lessons From Justin’s Experience 1. Jera Brown Talk about the education of this. But that’s not how we live.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

Navint

FEBRUARY 20, 2019

I’m excited to be a part of the team and to be able to use my knowledge to help clients expand their recurring revenue businesses. (To To read more about Sean’s background from this interview, click here.). Q: Being in and around the recurring revenue space for so long, why join Navint?

Payments 53

Payments Technology Scale Revenue 53

Neil Patel

JULY 31, 2021

Other ways you might build interest in your brand include, for example, trying influencer marketing, hosting interviews, creating informational guides, and designing printable checklists. Craft authoritative blog posts to educate your audience. Generate Interest and Desire. Here are some ideas.

Software Review 145

Software Review Social Media Sales Funnel Branding 145

ProfitWell

MARCH 31, 2020

And just last week, Dan dropped an interview with Ben Jabbawy , Founder over at Privy — the ecommerce email marketing pros—on just that. For those looking to educate themselves—while also doing something good for the world—I’m eyeing Drift , the conversational marketing masters, and a deal they’re offering with Drift Insider+.

Banking 64

Banking Education Subscription Payment Features 64

User Pilot

MAY 19, 2021

Does your product help employees save time while invoicing? educate your prospects on key challenges in your industry? educate them about a relevant topic. The first thing you need to know to craft a successful marketing plan is…what your users “hire” your product for. What job do they need to get done with your product?

B2B 119

B2B Marketing SaaS Social Media 119

Sales Hacker

APRIL 21, 2021

“It looked like being the pain in the butt BDR who asked way too many questions, broke anything that could possibly be broken, and paid for my own subscriptions to software just because I wanted to tinker with things before I had to bother asking for approval and budget.”. 6 Revenue Operations interview questions to coach yourself with.

Scale 114

Scale Sales Recruiting Technical Review Technical Advisors 114

Sales Hacker

FEBRUARY 3, 2021

Do a preliminary interview, and assess what kind of solution your prospect is looking for and which features they value the most. Explain, teach, educate, give time, but never push. Sooner or later, the truth will be revealed, and you will lose the client – especially if you have a subscription business model with monthly fees.

Technical Review 117

Technical Review SaaS Sales Hiring Software Review 117