SaaStr
APRIL 28, 2025
By tracking and targeting diverse industries from day one (even pre-revenue), they discovered that solutions developed for one vertical would spark demand in seemingly unrelated industries. This cross-pollination effect accelerated product development in unexpected ways.
Intercom, Inc.
JANUARY 5, 2021
A great problem statement supercharges product development. For example, various forms of transport deliver the outcome of getting from A to B quickly and comfortably. Consumers talk about what they want (faster transport) with reference to the current product, but by focusing on the need a new product (automobiles) comes into view.
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SaaStr
DECEMBER 22, 2023
The pie chart shows the different industries customers were in — schools, local government, food, transportation, etc. Going multi-product early helped develop muscles on how to engage multiple users within an organization. The above image was from a pre-revenue deck when Samsara was still getting feedback. That’s incredibly valuable.
Intercom, Inc.
MARCH 7, 2018
People know a platform when they see one, but in some important respects, we actually know very little about how they develop. West in his book Scale points out that “most urban development and renewal – and in particular almost all newly created planned cities such as Washington, D.C., Similarly with social networks.
Intercom, Inc.
MARCH 31, 2020
From empowering teachers who need to move their classrooms online to providing free, safe transportation to healthcare workers to helping doctors remotely monitor their patients’ systems, these companies are doing amazing things. They are now rolling out the bot to 50 hospitals and healthcare systems in the U.S.
Intercom, Inc.
JANUARY 21, 2020
Maps & transport: (Strava, Google Maps, Uber) 45.2%. This begs the question: how should an app developer make decisions about the amount of text to show and its quality? Streaming media: (Apple Music, Netflix, Prime Video, Spotify, Stitcher, YouTube) 38.8%. Services: (Airbnb, Deliveroo, Uber) 40.5%.
IT World
NOVEMBER 16, 2021
I think there’s real opportunity in widening the remit of HomeKit to deliver more substantial benefits to product developers and home users, of course, but also to handle more sophisticated needs in offices, factories, transportation and elsewhere. What’s gone well in the last few years, and where should Apple be going now?
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