Intercom, Inc.
JANUARY 12, 2021
From premature optimization to over-engineering solutions for your product, it’s easy to get caught up in making technology decisions that slow you down instead of speeding you up. So when it comes to building your technical strategy, you need to assess each component in relation to what success will look like for your business.
Intercom, Inc.
APRIL 22, 2021
After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Or does this whole tech career thing support the writing? Architect, Tech Lead, Solver, and Right Hand. I don’t know.
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SaaStr
JANUARY 24, 2022
I swear I’ve heard as many different definitions of “bookings” as there are flavors of ice cream. During the acquisition’s due diligence, those cash-based books had to be converted to accrual-based figures. If they get too technical, ask them to explain it again in non-accountant speak. But don’t.
SaaStr
FEBRUARY 24, 2025
It definitely happens. In my experience as a VP in a Big Tech Co, there was an M&A list in each business unit. BigCos mobilize to buy an asset they want anyway if it’s “on the cheap” due to running out of money. If you say No to a good deal, how often do they come back later? I’ve seen it.
Neil Patel
NOVEMBER 9, 2020
Who wants to wait almost a decade to buy a startup when the face of tech is evolving at such a rapid pace? From Facebook to Microsoft, there is a massive trend to seek out tiny teams of five or less, buy them, and use the technology and talent to gain a competitive edge. And the investors? They feel the same way. The solution?
Intercom, Inc.
MARCH 10, 2022
This is where having the right tech stack comes into play. From a support perspective, creating FAQs and knowledge hubs should definitely be your first port of call – but what if you could reach your customer before frustration gets the better of them? Maintain momentum by bridging your tech stacks. Pain points made powerful.
Intercom, Inc.
FEBRUARY 18, 2020
We had a large group of talented people – some who knew features and workarounds better than anyone else, some who were experts in technical concepts, some who excelled in project and relationship management, and others who had a deep knowledge of particular industries. The only problem? We were operating in silos. part of the name.
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