Andreessen Horowitz

DECEMBER 13, 2022

The 2010s era of VC-backed healthtech was largely an enterprise game, with most founders pursuing large payors, hospital systems, or jumbo employers as customers.

Enterprise 118

Enterprise Scaling Healthcare 118

Valerian Tech

JULY 5, 2023

Introduction Technology implementation is a transformative force in the ever-evolving hospitality industry. From improving customer experience to streamlining operations, technology has revolutionized the way hospitality businesses operate and given companies access to extremely valuable insights.

Payment Services 52

Payment Services Technology Payment Solutions CTO Hire 52

SaaStr

JUNE 7, 2023

In an eye-opening workshop, WorkRamp CEO Ted Blosser shares how to overcome setbacks, trust your customers, and defy traditional wisdom to carve out a path to growth. Blosser’s sudden hospitalization before Y Combinator (he’s okay now!). Customer Impact : A much better PMF for SMB & Mid-Market customers. “You

Scale 192

Scale Scaling SMB Marketing 192

SaaStr

FEBRUARY 8, 2021

Some of my favorites: “When a customer sent a note that said, I know it’s free, but I think what your doing is amazing and I want to support you guys, so she paid us anyway.” “When on New Year’s Eve, customers kept sending us signed contracts.” So let’s look at what 80 founders and CEOs shared!

CTO Hire 278

CTO Hire New CTO CTO Healthcare 278

SaaStr

MAY 19, 2020

In hospital settings, for example, where individuals and teams have extremely demanding responsibilities along with even more hectic schedules, it is not easy to carve out time to put in said data accurately and consistently, even if the data is supposed to help ease processes in the long run.

Artificial Intelligence 283

Artificial Intelligence Machine Learning Healthcare Technical Review 283

Intercom, Inc.

AUGUST 13, 2018

Instead of Half-Life or GoldenEye, I was drawn to simulation games such as SimCity , The Sims and Theme Hospital – titles that rewarded strategy over speed, patience over practice. Theme Hospital. What needs to be prioritized now in order for it to have a long lasting impact for customers? Developing strategy skills.

Strategy 163

Strategy Management Benchmarks Leadership 163

Frontegg

MARCH 2, 2023

Zendesk – The popular SaaS company started notifying affected customers in January after many of its employees were manipulated with sneaky SMS phishing attacks. Multiple US Hospitals – January concluded with news about 14 US-based hospitals being successfully targeted by a series of DDoS attacks.

Cybersecurity 95

Cybersecurity Management PayPal Mobile 95

IT World

MARCH 16, 2023

Employees who work away from a desk in such verticals as healthcare, hospitality, manufacturing, service and repair, transportation, logistics, construction, utilities, and retail are usually referred to as frontline workers.

Transportation 76

Transportation Healthcare Construction Software 76

SaaStr

AUGUST 30, 2023

If that matches who you are as a customer and you fit that slice or segment of the market, that’s very valuable. Number 1 on the list may not be the best at hospital signatures, but number 10 or 15 might be. This database has become its own product as a data solution for over 50 investors and customers. Let’s look at an example.

AI Search 189

AI Search AI ChatGPT Scale 189

Sales Hacker

SEPTEMBER 20, 2022

In this episode of the Sales Hacker Podcast, we have Brandon Barton , CEO of Bite and a hospitality tech entrepreneur and expert. Commit to accurate sales forecasting, replace manual process with real time guidance and unlock actionable customer intelligence that guides you and your team to win. powered by Sounder.

Technical Review 54

Technical Review Sales Hiring Scale Marketplace as a Service 54

Sales Hacker

OCTOBER 4, 2022

Commit to accurate sales forecasting, replace manual processes with real-time guidance, and unlock actionable customer intelligence. With more than 18 years of experience in wine, spirits, hospitality, and luxury public relations, Alex focuses on community building via event marketing. How can hospitality folks work from home?

Entertainment 83

Entertainment Innovation Compensation Travel 83

User Pilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Retention 98

Retention Automotive SaaS Customer Lifetime Value 98

SaaStr

JANUARY 9, 2021

When BlackLine first started, it was very small, which allowed for a very personable approach to the customers, and allowed Therese to take incredible care of her customers such as being able to personally pick up the phone with any of them. 25% of their customers work in impacted industries such as travel and hospitality.

Travel 207

Travel Scaling Investment Enterprise 207

Stax

JANUARY 24, 2024

But if dynamic pricing adds complexity to the customer experience, why have so many industries embraced it? Dynamic pricing models allow businesses to be highly adaptable to changes in demand or competitor activities—and if executed well, actually increase customer loyalty and satisfaction.

Payment Methods 88

Payment Methods Pricing Airlines Payment Solutions 88

IT World

JANUARY 3, 2023

While the COVID-19 pandemic had a huge financial hit on industries such as events and hospitality, organizations operating in the technology sector experienced a period of hypergrowth, rapidly expanding to meet the perceived needs of customers who were becoming totally reliant on technology.

Technology 59

Technology 59

Totango

JUNE 25, 2020

Our CXO Series is a space for leaders across a variety of industries to discuss current challenges and share innovative solutions to drive customer success. Last week we had the exciting opportunity to hear from Ilana Brown, VP of Customer Success at SevenRooms. Cue SevenRoom’s game-changing solution – direct delivery.

Customer Success 62

Customer Success Mobile Innovation Investment 62

SaaStr

SEPTEMBER 8, 2020

Jason identifies product/market fit (PMF) as the stage where a startup that has struggled to get customers suddenly sees growth but they don’t know why. The next stage in achieving product-market fit is to create a dialogue with paying customers about the gap in features. On acquiring customers consistently.

Scale 233

Scale Sales Hiring Technical Advisors Scaling 233

Intercom, Inc.

MARCH 26, 2020

As the COVID-19 situation continues to impact people, businesses, and communities everywhere, we know it is more important than ever to stay in touch with your customers, and Intercom is committed to helping you stay connected. We also donated all N95 masks we had on hand to local hospitals. Health and safety. Health and safety.

AWS 192

AWS Scale Business Cloud 192

Totango

MARCH 25, 2021

No one knew what the “new normal” meant for the market, industry, businesses, or customers. As protecting and growing customers became the number one priority, businesses looked to technology to help them adapt to the rapidly changing circumstances and stay close to their customers while remaining socially distanced.

Customer Success 62

Customer Success Scaling Onboarding Mobile 62

Totango

JULY 31, 2020

Customer retention is critical to success in today’s customer-centric economy. Onboarding sets the stage for customer retention by beginning a positive long-term relationship between you and your customer. They are: Use Customer Goals and Objectives to Personalize Onboarding. Right Touchpoint, Right Time.

Onboarding 127

Onboarding SaaS Healthcare Systems Review 127

Techsnyder

MAY 25, 2021

Not only that, if you are walking into a fast-food chain for a dine-in, there are also people to ensure the facility is taken care, hospitality is maintained etc. You still need a whole host of services, be it taking orders, helping with offers, getting the order ready , maintaining facility and hospitality etc.

SaaS 52

SaaS Government Consulting Retention 52

Totango

JUNE 19, 2020

Yesterday we hosted the second event in our CXO Series for Customer Success executives. If you didn’t get a chance to attend, I highly recommend watching the replay on our YouTube Channel, Everything Customer Success. . Center your company around your customers. He was then followed by Ilana Brown, VP of Success at SevenRooms.

Technology 62

Technology Customer Success Investment Trends 62

FastSpring

JUNE 29, 2020

I help customers with implementation and adding FastSpring to their website. I worked in hospitality and was a substitute teacher right after college. I really like working with our customer base of software companies and helping them grow. In this post, we’re featuring our Inside Sales Representative, Nick Jones!

Payment Methods 116

Payment Methods Sales Hiring Sales Payments 116

How To Buy Saas

FEBRUARY 13, 2024

For brands whose primary customer base is the general consumer, fax-based advertising is less advisable. 1 Healthcare Sector Despite our world being so plugged into digital channels, the old-school fax machine still plays a key role in how hospitals share vital info. All you need is an app and a smartphone. #1

Healthcare 52

Healthcare Telecommunications Advertising Technical Review 52

Subscription Flow

NOVEMBER 8, 2023

While some obstacles can be overcome with marketing and focus, adjusting to the spending of new customers requires a little more adaptability. It makes it easier for hospitals and other healthcare providers to forecast supply and demand. Contemporary healthcare subscriptions are a recent development in the sector.

Healthcare 59

Healthcare Payment Features Subscription Payment Services 59

Totango

FEBRUARY 22, 2021

At Totango, we are working to “change the game” when it comes to customer success – and we’re breaking quite a few records in the process (watch out, Tom!). Changing the Customer Success Game. In particular, the pandemic forced companies to redefine and refocus on the customer experience.

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

Stax

JANUARY 3, 2024

When a customer orders food, the staff member enters the order into the app, processes the payment using a portable card reader, and sends a digital receipt directly to the customer’s email. They offer customers flexibility. Features like customer data collection (e.g., Features like customer data collection (e.g.,

Point of Sale 88

Point of Sale Payment Solutions Payment Methods Payment Services 88

Stax

JANUARY 5, 2024

It’s the tool customers use to swipe, insert, or tap their cards, transmitting the transaction details to the payment processor for approval. Most importantly, they enable your business to offer a wide range of payment options to your customers. They can also take contactless payments from mobile wallets.

Payment Methods 88

Payment Methods Payment Services Merchant Services Payment Solutions 88

Sixteen Ventures

FEBRUARY 28, 2022

Having worked with hundreds of companies of different sizes, funding stages, and Customer Success maturity, around the world, I’ve boiled down what I believe are the five “secrets” of World-class CSMs. It’s always best to have strong Customer Success leadership, buy-in from Executives, great processes, purpose-built CSM software, etc.

Customer Success 124

Customer Success Management Churn Retention 124

Chargify

JANUARY 21, 2020

If you do any research on the term, you’ll find that its roots lie in the airline and hospitality industries. Together, these tenants of revenue management help SaaS companies drive product innovation, business growth and customer satisfaction, ultimately fueling rapid revenue growth. . But how did we get here?

Revenue 70

Revenue Management Airlines Subscription 70

Neil Patel

APRIL 1, 2021

Additionally, the company plugs its rental cottage in the bio, adding more opportunities for loyal customers to spend money on the brand. If you’re a small business with an online and offline space, it’s a smart idea to speak to all your customers in your Instagram bio. After all, the customers you seek are also seeking you.

Social Media 137

Social Media Business Marketplace as a Service Branding 137

SaaStock

MARCH 26, 2019

Elevator pitch : dLieve helps retailers, e-commerce, logistics providers with a real-time tracking system (a full delivery management platform) and, above all, provides an ETA for end customers that want to know when their purchase will show up, improving the customer experience during the delivery process. Founders : Patrick Rocha.

Startup 210

Startup Artificial Intelligence SaaS Construction 210

The Angel VC

AUGUST 26, 2015

People in industries like construction, landscaping, hospitality and many other areas of “non-desk work”, who previously weren’t using any software, are now getting mobile apps that help them become more efficient. 6) New technologies will catalyze adoption SaaS has always been more than just a better deployment option. Tweet it to me!

SaaS 173

SaaS Machine Learning Artificial Intelligence Construction 173

SaaStr

FEBRUARY 11, 2020

This is going to infect your customers … infect? Affect your customers as well as your salespeople. ” I’m a salesperson, I’ve got too many apps to use or I have too many types of customers, have too many things. I’m a customer, there’s too many apps. .” What do I do?

Scale 194

Scale Outsourcing Services Revenue Outsourced Development 194

Intercom, Inc.

OCTOBER 21, 2021

?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? The key to earning (and keeping) our customers’ trust and business, Jeff says, is in the promises we make and expectations we meet, no matter how small. A lifetime of customer service.

Payment Methods 129

Payment Methods Airlines Payment Services Software Review 129

Andreessen Horowitz

JANUARY 8, 2024

million per dose , and many involve very intensive clinical regimens that require everything from travel to specialized centers, to multi-week hospital stays, to heavy clinical and caregiver support. Care delivery infrastructure Today, a select set of hospitals have built out specialized capabilities to deliver cell and gene therapies.

Technical Review 20

Technical Review Payment Solutions Payment Services Healthcare 20

Stax

FEBRUARY 28, 2024

Businesses need to streamline the entire payment process by offering customers a payment setup that’s fast and convenient for credit card transactions. Reports are limited to customers, transaction dates, and totals. This helps businesses attract more customers and manage transactions more smoothly and quickly.

Payments 88

Payments Payment Methods Merchant Services Payment Services 88