Sales Hacker

NOVEMBER 29, 2024

Prior to Klaviyo she was the Group Vice President of Customer Success at DocuSign, where she built and lead successful strategies that delivered key customer outcomes and results. Kim’s extensive background also includes leadership positions in Customer Success at renowned technology companies such as Adobe, Qlik, and Symantec.

Investment 111

Investment Technical Review Development Team Review Scale 111

Intercom, Inc.

JUNE 16, 2025

You satisfy your customers, but can you satisfy our curiosity? With Emily Bach, Customer Support Team Lead at Mangomint. I’m a Customer Support Team Lead at Mangomint – a SaaS company that supports businesses in the health and wellness industry. Where do you get your support leadership news?

Customer Support 104

Customer Support Leadership AI Customer Success 104

SaaStr

MAY 16, 2025

Non-technical CEOs can win in AI : Despite conventional wisdom, OpenAI is dominating with non-technical leadership because they excel at recruitment, empowerment, and strategic partnerships. Leadership insight: It’s a management technique. A CMO with a $5-10M budget will happily spend $200K on a tool that might save their career.

Technical Review 283

Technical Review AI Search Software Review AI 283

How To Buy Saas

MAY 29, 2025

These capabilities make AI decision making a practical support for leadership, turning data into strategic action. A customer support platform might auto-generate ticket replies, or a marketing app might use AI to optimize campaign timing and content. Task Automation: Many SaaS tools add AI-powered automation.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

SaaStr

JUNE 1, 2025

China views AI supremacy as essential to geopolitical leadership. As Andrew Bosworth (Meta CTO) noted: “This is our space race…there’s very few secrets. And you want to make sure that you’re never behind.” AI use will be part of what we evaluate in performance reviews.

AI Search 252

AI Search AI CTO Hire ChatGPT 252

Teamgate

JULY 2, 2025

The customer support has been top-notch, and the regular updates demonstrate the companys commitment to innovation and continuous improvement. Regional Manager Marlin Water Solutions I have been very impressed with TeamGate and the support network behind it. TABLE OF CONTENTS Our experience with Teamgate has been exceptional.

Scale 52

Scale Payments Sales Payment Solutions 52

User Pilot

FEBRUARY 12, 2025

Reviewing customer support activity. To identify recurring problems in support tickets, chat logs, and email threads. A report like this wont only make it easier to get buy-in from leadership if you need it. Conducting funnel analysis with Userpilot. Root cause analysis report template.

Technical Review 59

Technical Review Software Review Churn SaaS 59

SaaStr

FEBRUARY 5, 2025

Everything changed in 2023 as automation became the focus, and then again in 2024 as full AI agents were rolled out across its customer base. Their rollout of AI customer service agents across 500+ top brands offers valuable insights into the future of automated customer support.

New CTO 167

New CTO CTO Artificial Intelligence SMB 167

Teamgate

JUNE 27, 2025

Related posts Best Sales Leadership Podcasts in 2025 What Is Team Selling? The customer support has been top-notch, and the regular updates demonstrate the companys commitment to innovation and continuous improvement. Plus the near instant customer support, it was basically impossible to make any operational errors.

Scale 52

Scale SaaS Payments Underperforming Technical Team Payment Solutions 52

ChurnZero

JANUARY 17, 2025

Gross Profit Margin measures the cost efficiency of delivering your product or service, factoring in costs like hosting and some customer support. CAC Payback Period helps CFOs measure how long it takes to recoup customer acquisition costs through recurring revenue.

Customer Success 52

Customer Success Benchmarks Headcount Scale 52

How To Buy Saas

JUNE 10, 2025

Meanwhile, AI chatbots like Microsoft Copilot, Tidio, and the new Grok automate customer support and productivity. In 2025, Content AI tools can write articles, blogs, or code; Video AI tools can auto-generate video clips and edit footage; and Chatbot AI tools provide conversational interfaces for customer support.

AI Search 49

AI Search AI Artificial Intelligence Software Review 49

Sales Hacker

FEBRUARY 25, 2025

And they’re either SCRs or customer support. You know, starting at customer support was kind of the route if you, uh, uh, didn’t have any work experience. You know, starting at customer support was kind of the route if you, uh, uh, didn’t have any work experience. It’s a requirement.

Sales Hiring 84

Sales Hiring Marketing Technical Review Sales Recruiting 84

Sales Hacker

MARCH 4, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Jessica Gilmartin has nearly 20 years of go-to-market leadership experience, most recently serving as both the Chief Revenue Officer and Chief Marketing Officer at Calendly. So Jessica has nearly 20 years of go to market leadership experience.

Scale 77

Scale Scaling Sales Hiring Technical Review 77

BetterCloud

MARCH 17, 2025

Evaluate vendors based on their security posture, scalability, integration capabilities, and customer support. That means if you dont include leadership from other departments, youre more likely to spend money on duplicate software solutions that waste money. SaaS solutions are designed with multi-team use in mind.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

ChurnZero

APRIL 25, 2025

It features a consolidated dashboard for your revenue and growth metrics, is integrated (and constantly synching) with your CRM, and allows you to manage personal renewal goals for CSMs, team assignments for CS managers, and organizational trends, analysis, and KPIs for CS leadership. Take a look. Separating the trends from the noise.

Forecasting 52

Forecasting Customer Success Payments Data 52

Dubb

FEBRUARY 21, 2025

Whether youre in sales, marketing, customer support, or leadership, video communication is the key to building trust, saving time, and driving The post Video for Business with Dubb appeared first on Dubb Blog. And theres no better way to connect than with a video for business.

Business 52

Business Leadership Customer Support Communication 52

Neil Patel

JUNE 17, 2025

Provide Customer Service That Goes Above and Beyond Turn customer service interactions from practical conversations to loyalty-building moments. Customer support conversations often take place during emotionally heightened moments. They can even weigh in on product design, the ultimate perk for a loyal customer.

Branding 90

Branding New CTO CTO Technical Review 90

Teamgate

JUNE 5, 2025

This not only justifies ongoing investment in data hygiene but also keeps leadership engaged in the process. The customer support has been top-notch, and the regular updates demonstrate the companys commitment to innovation and continuous improvement. Conclusion Clean CRM data forms the backbone of efficient sales operations.

Underperforming Technical Team 52

Underperforming Technical Team Scale Data Sales Hiring 52

Buffer Resources

NOVEMBER 4, 2024

WhatsApp’s business platform allows businesses to provide customer support and share updates with customers about their purchases. There are several ways brands can make use of Telegram, besides providing one-on-one customer support.

Social Media 126

Social Media Payments Branding Payment Methods 126

SaaStr

MAY 22, 2025

Lemkin (@jasonlk) May 21, 2025 You Must “Refound” Your Company For 2025+ Here’s your homework: Gather your leadership team and ask one question: “If we started our company today, what would we build?” Lemkin (@jasonlk) May 21, 2025 What “AI-First” Actually Looks Like Now This isn’t theoretical.

AI 141

AI Part-Time VPE ChatGPT Headcount 141

Intercom, Inc.

MAY 25, 2021

As a result, companies need to understand their customers and deliver to their high standards if they want to stay competitive. “How can you ensure that your support team is still providing personable, conversational support at scale?” 53% of support teams have seen an increase in support queries since COVID-19 hit.

Customer Support 260

Customer Support Scale Scaling Communication 260

Intercom, Inc.

APRIL 9, 2020

It’s the perfect storm that produces a swell of people who need to get in touch with customer support. In the midst of such a surge, it’s essential to get customers’ issues resolved quickly. In this episode, you’ll hear from: Katilin Pettersen , Global Director of Customer Support: Based in San Francisco.

Customer Support 245

Customer Support Healthcare Sales Hiring Travel 245

Intercom, Inc.

NOVEMBER 12, 2018

We have become synonymous with making personal and conversational interactions the bedrock of a great customer support experience. At the heart of that reputation is our belief that great support is about more than just managing and closing tickets. What is customer support? Customer support should be personal.

Customer Support 245

Customer Support Communication Engagement Leadership 245

Intercom, Inc.

JULY 6, 2021

We share their advice for other leaders looking to expand their customer care to more languages and timezones. The ROI of global customer support. Setting up global customer support requires dedication and investment. So excellent global customer support can be a source of revenue. Increased revenue.

Customer Support 232

Customer Support Strategy Scale Retention 232

Intercom, Inc.

AUGUST 12, 2020

Multiple industries are suddenly forced to move operations online, and support teams are at the forefront of this transformation – battling every day to deliver excellent, fast customer service, while facing an unprecedented volume of enquiries and issues. You can even set them up to go straight to your leadership team if you want.

Customer Support 249

Customer Support Leadership Branding Data 249

Intercom, Inc.

FEBRUARY 10, 2022

Customer support has never been a walk in the park. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Last month, we published the second edition.

Customer Support 211

Customer Support Trends Technical Review Headcount 211

Intercom, Inc.

APRIL 20, 2021

The challenges facing customer support leaders are more complex than ever. They need to be able to balance efficiency with a great customer experience , meet rising customer expectations , and keep team morale high , all while ensuring that they don’t blow through their budget or burn out their team.

Scale 156

Scale Customer Support Scaling Sales Hiring 156

SaaStr

MAY 19, 2022

Supporting your customers is a crucial component of building a great product. You iterate and develop your products according to your customers’ needs, which first requires you to listen to them. With great product and customer support teams in place, you are ready to do this. Focus on B2B and B2C.

Development Team Review 292

Development Team Review B2C Compensation Technical Review 292

Intercom, Inc.

JUNE 8, 2021

Not too long ago, customer support was viewed as a cost center, not a value driver. It was seen as a necessary part of a business, but not something that drove revenue or influenced customers’ buying decisions. Study after study shows how important a great customer experience is to today’s consumers. That time is over.

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

Intercom, Inc.

JULY 16, 2019

Communication : When needed, communication with customers, support, sales and leadership can occur. This can be done by the Customer Support team or through informal channels. This was managed by engineers with some oversight from engineering leadership. Defining principles.

Scale 215

Scale Technical Review Management Software Review 215

Intercom, Inc.

APRIL 14, 2020

“A team takes its tone from its leader,” says our Global Director of Customer Support Kaitlin Pettersen. Your support team is likely experiencing an array of unprecedented stressors right now, like tackling high conversation volumes, resolving stressed-out customers’ issues, and abruptly transitioning to working remotely.

Scale 223

Scale Leadership Customer Support Healthcare 223

SaaStr

OCTOBER 17, 2022

The most important part of planning your CS program is mapping out your customer journey. At this early point, your customer journey does not need to be a long, multi-page document. You can figure it out with your leadership team and a whiteboard. Customer Success is not Customer Support. Just do it.

Customer Success 246

Customer Success Sales Hiring Scale Leadership 246

Intercom, Inc.

MAY 18, 2021

A commissioned study by Forrester Consulting on behalf of Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , reveals how conversational experiences are fuelling customer retention and business growth for global companies. Get your copy of the thought leadership paper.

Scale 210

Scale Business Consulting Leadership 210

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. Download your copy of the thought leadership paper now. Sound familiar?

Underperforming Technical Team 232

Underperforming Technical Team Technical Review Scale Headcount 232

Intercom, Inc.

JUNE 9, 2021

Information has been provided in a way that is easily digestible and easy to apply” – Caijsa, Customer Support Specialist. I really liked the opportunity to meet different people and introduce myself to as many people as possible, especially when working from home” – Shauna, Customer Support Specialist.

Onboarding 253

Onboarding Sales Hiring Scale Systems Review 253

Intercom, Inc.

MAY 18, 2018

My own experience is instructive – I joined Intercom as the 6th Customer Support teammate in the Dublin office when we were about 20 as a global team. On our Customer Support team, those criteria look like this: Must haves: Customer focus (prioritize customers above other tasks).

Strategy 222

Strategy Construction Customer Support Scaling 222

User Pilot

AUGUST 28, 2024

Understanding the salary range for customer support specialists is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer support specialist is a professional responsible for assisting customers with inquiries, troubleshooting issues, and providing solutions to user problems.

Customer Support 52

Customer Support Social Media Scale Healthcare 52