SaaStr
JANUARY 15, 2021
At his core, Jeff Lawson is a software developer first, and the CEO of Twilio second. He gets what goes on in a developer’s brain and the detailed process of building software, but he understands that businesses are motivated to move quickly. 2 Keep close to the customer and the problem.
CustomerSuccessBox
DECEMBER 12, 2019
So to make your lives easier and help you better implement and scale Customer Success here are 6 Customer Success mistakes that leaders make: . Making the Customer Support team do Customer Success. Here they make the mistake of making the customer support team do customer success. .
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Intercom, Inc.
MARCH 11, 2021
On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. 3 B2C support trends and lessons learned.
Valuize Consulting
JULY 15, 2021
Connecting Customer Success Strategy With Technology. Product Owners are at the center of software development in leading agile software companies. Q: What is the role of a Product Owner in the context of Customer Success Operations? “One
SmartKarrot
MARCH 18, 2021
Apply here: [link] Role: Director of Customer Success – Life Sciences Location: Remote, Mountain View, CA Organization: Egnyte As a Director of Customer Success, you will engage with Egnyte’s Life Sciences Customers. Develop relationships with executives at the highest priority accounts.
SmartKarrot
JUNE 14, 2021
Run weekly reports to ensure Customer accounts are distributed appropriately. Coordinate projects between Customer Support Department, Account Management, and other departments within organization to manage the time of the Customer Success Managers team members. Run weekly reports to watch utilization trends.
SaaStr
AUGUST 22, 2019
This is a software development process for those of you who may not be familiar with it. We’re ready to develop it. And support is often a critical opponent for retention. So again, think about how do I provide different types of support for the different types of customer experiences. Fairly easy.
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