ChurnZero

AUGUST 11, 2020

Just like in the first wave, your customers’ lives will be turned upside down once the next wave hits. As customers struggle to adjust and manage, they’ll want to know their troubles are being heard by the businesses they interact with. Customer Success teams are in a unique position to listen to their customers’ challenges.

Retention 97

Retention Strategy Underperforming Technical Team Software Review 97

CustomerSuccessBox

DECEMBER 12, 2019

As companies have started understanding the benefits of customer success, they have started rushing into the field in the hope of getting quick returns on their investment. First of all customer success is a long term game. While scaling Customer Success, leaders are prone to make some common mistakes based on their presumptions.

Customer Success 59

Customer Success Sales Hiring Scale Underperforming Technical Team 59

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

DECEMBER 23, 2020

As for Tamar, previously, Tamar was a Vice President at Google, holding product and engineering leadership roles on Google’s most important products, including Search, Identity, and Privacy. How important a role does the press play in customer’s responses? How does Tamar structure the customer development process?

VP of Engineering 240

VP of Engineering Software Review Technical Review Underperforming Technical Team 240

Intercom, Inc.

APRIL 22, 2019

For Rick Nucci, customers will win as long as AI empowers employees to do more of what they do best – that is, dealing empathetically with other humans – while skipping tedious busywork that could be handled just as well by a bot. For us, that first fit was with growing sales teams. Leveraging customer support to drive revenue.

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Does one have to expand the product line to retain customers? First, what is continuous customer development?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

Totango

OCTOBER 22, 2020

When a customer is undergoing personnel or organizational adjustments, you need to be prepared for the scenario in which the new leadership is skeptical about your product. This can create friction between your company and the customer, especially if the successor is more familiar with your competitor’s product. .

Management 64

Management Underperforming Technical Team Software Review Systems Review 64

ChurnZero

AUGUST 25, 2021

On top of that, we tend to remember hearing about bad experiences or bad news more so than good experiences or good news. These team members, across various departments, can then utilize the data from the NPS question , which can have a measurable impact across your company. Leadership. They can be convinced.

Scale 98

Scale Underperforming Technical Team Benchmarks Pricing 98

Intercom, Inc.

OCTOBER 1, 2020

Balance is a key element to navigating a roadmap – between customer-facing and internal, creativity and productivity, between different functions. Getting this right allows your teams to work in lockstep together. But then we brought in four teams – four product managers, four designers, et cetera. Different things change.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

OCTOBER 1, 2020

Balance is a key element to navigating a roadmap – between customer-facing and internal, creativity and productivity, between different functions. Getting this right allows your teams to work in lockstep together. But then we brought in four teams – four product managers, four designers, et cetera. Different things change.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. So if you have ever asked yourself, “How does customer feedback manifest into the features and updates that we build?” In London, we focus on improving our support solutions.

Mobile 212

Mobile Scale Underperforming Technical Team Engineering 212

SaaStr

MAY 31, 2019

Why does Parker believe it is fundamentally better to wait for as long as possible before hiring customer support? Why should engineers also be doing customer support? * Why should your engineers be heavily involved in the customer support hiring process? The first is customer support.

VP of Engineering 132

VP of Engineering Sales Hiring Scale Systems Review 132

Incredo

OCTOBER 2, 2019

ur development ?tr?t?g? You already estimate how many new team members you should hire and how much new equipment you should acquire to produce high-quality pieces of video & audio content (not to mention about time, consistency, and having fresh ideas). . support prospects thr?ugh ng customers via email – u??

Scale 131

Scale Scaling SaaS Business 131

Sales Hacker

NOVEMBER 25, 2019

From there, he helped scale a team of 150 at AdRoll, before becoming CEO and President at TalkIQ, which was acquired by Dialpad. How to develop your frontline managers [15:54]. How to develop your frontline managers. Sam Jacobs: Is there a process or tools or resources you invest in to develop great frontline managers?

AI Search 72

AI Search AI Sales Hiring Scale 72

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.

Underperforming Technical Team 153

Underperforming Technical Team Sales Hiring compliance SMB 153

Neil Patel

SEPTEMBER 12, 2020

Thought leadership – In many industries, it is useful for people of prominence to share their unique insights on a public platform. Things to consider: Support channels – You will need to consider the different ways you can get in touch with support teams such as live chat, email, and phone.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

ChurnZero

AUGUST 25, 2021

On top of that, we tend to remember hearing about bad experiences or bad news more so than good experiences or good news. These team members, across various departments, can then utilize the data from the NPS question, which can have a measurable impact across your company. Leadership. They can be convinced.

Scale 52

Scale Underperforming Technical Team Benchmarks Pricing 52

TriTuns

MARCH 20, 2019

I really like this way of thinking as it’s not just for the short term and the now, it’s about the what (the value) and the who (it allows for customers to include customers as we know them, our employees and team members and our shareholders and investors). Being customer centric is easy to say but hard to do.

Sales Hiring 40

Sales Hiring Leadership Underperforming Technical Team Technical Review 40

TriTuns

MARCH 20, 2019

I really like this way of thinking as it’s not just for the short term and the now, it’s about the what (the value) and the who (it allows for customers to include customers as we know them, our employees and team members and our shareholders and investors). Being customer centric is easy to say but hard to do.

Sales Hiring 40

Sales Hiring Leadership Underperforming Technical Team Technical Review 40

TriTuns

MARCH 20, 2019

I really like this way of thinking as it’s not just for the short term and the now, it’s about the what (the value) and the who (it allows for customers to include customers as we know them, our employees and team members and our shareholders and investors). Being customer centric is easy to say but hard to do.

Sales Hiring 40

Sales Hiring Leadership Underperforming Technical Team Technical Review 40

Intercom, Inc.

MAY 16, 2019

As our Design Lead Gustavs Cirulis shared recently, the development of the product did not come without its own challenges. There’s a debate about dates : some feel they’re too constraining and that the team should be able to launch the product whenever it’s ready. Few teams put nearly enough effort into onboarding.

Payment Solutions 106

Payment Solutions Underperforming Technical Team Onboarding Software Review 106

SaaStr

DECEMBER 31, 2019

She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.

Enterprise 132

Enterprise Underperforming Technical Team Scale B2B 132

User Pilot

JANUARY 14, 2024

TL;DR A product manager leads the product management team and is responsible for overseeing all stages of the product development process. They earn more than developers, astronauts, and even attorneys, but less than surgeons. The Director of Product is accountable for multiple product lines and manages product management teams.

VP of Engineering 97

VP of Engineering Management Underperforming Technical Team Compensation 97

Andreessen Horowitz

OCTOBER 16, 2023

Bansal shares this and other key milestones and frameworks for company building in conversation with a16z general partner Peter Levine; enterprise deal team partner Satish Talluri (who was a director of product and growth operations there); and Sonal Chokshi. To be honest, a bottoms-up developer option, great land.

Product Marketing 82

Product Marketing Scale Sales Hiring Sales Recruiting 82

SaaStr

SEPTEMBER 23, 2020

As you can tell from that list, it was really a team effort, so huge thanks for that. And after a bunch of moving around, I ended up working in product development, actually, for a middleware company, and I did that for four years. ” But really, it was the team side of it. How do you think about that?

Scale 187

Scale Leadership Underperforming Technical Team Scaling 187

SaaStr

OCTOBER 10, 2019

Thank you so much to the SaaStr team for organizing this conference and thank you to Joaquim for joining me on this session. They require information to do a better job and customers, they are not always happy and not always incentivized to provide that information. We give them the superpowers of the developer and the designer.

Scale 135

Scale Scaling Payment Methods SaaS Payments 135

SmartKarrot

MAY 11, 2023

Since conversation intelligence records and tracks every call that comes through, these tracking numbers can be raised to 100% and identify weak aspects of business calls that might have been missed by human analysts. According to Ring Central Blog, it can cost up to $31000 to hire a new customer support agent.

Artificial Intelligence 10

Artificial Intelligence Azure Sales Hiring Machine Learning 10

Intercom, Inc.

JUNE 8, 2021

Not too long ago, customer support was viewed as a cost center, not a value driver. It was seen as a necessary part of a business, but not something that drove revenue or influenced customers’ buying decisions. Study after study shows how important a great customer experience is to today’s consumers. That time is over.

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. We recently sat down with Maggie to chat about all things sales – from laying down a solid foundation to hiring the right people and, finally, scaling the team into hyper-growth. Look for the team players.

Scale 118

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 118

SaaStr

JULY 5, 2023

The Team Matters More Than The Operating Model Snow’s greatest piece of advice is to choose your team wisely. He believes the team is more important than the operating model because you can have the best models in the world. But if you don’t have the underlying team and structure, it won’t work. They didn’t.

Strategy 200

Strategy Marketing Underperforming Technical Team Sales Hiring 200

SaaStr

AUGUST 30, 2019

As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations. Whitney is also an advisor to companies funded by the YC Continuity Fund, focusing on enterprise strategy, go-to-market strategy, leadership and execution.

Sales Hiring 132

Sales Hiring Scale Technical Advisors Underperforming Technical Team 132

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Many of these are names that you know, and this is actually the largest we’ve seen in history. I think it’s a really staggering stat.

Cloud 100

Cloud Scale AWS Machine Learning 100

Tom Tunguz

OCTOBER 24, 2021

And as Travis mentioned, we’ve had lots of great recent guests, Hollie Wegman, CMO at Segment, Adam, the head of developer relations at HashiCorp, G.C. And I joined as a customer support rep. Her team loved working for her. If not, you can send me bad pictures of dachshunds. It’s been a huge success.

CTO Coach 129

CTO Coach Sales Hiring Sales Recruiting CTO Hire 129

Intercom, Inc.

NOVEMBER 14, 2019

It’s time to start thinking about retention at scale and bring onboard a customer success team. That’s exactly how Yelp approached its growth journey, under the leadership of Senior Vice President and General Manager of Local Revenue Kayti Sullivan. Why you need a customer success team.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

SaaStr

SEPTEMBER 6, 2019

* What does Jon mean when he says, “You have to constantly bring your customers to the forefront of your employees minds”? For non-customer facing roles, what can one do to give them that perspective? Does it work to ensure every function spends time in customer support? How to build an engineering team.

Sales Hiring 132

Sales Hiring Scale Underperforming Technical Team Software Review 132

SaaStr

NOVEMBER 15, 2019

Kolton Andrus is the Founder & CEO @ Gremlin, the failure as a service startup finds weaknesses in your system before they cause problems. Dylan Serota , Co-Founder and Chief Strategy Officer @ Terminal, the startup that helps you create world-class technical teams through remote operations as a service. What are the pros and cons?

Education 108

Education Sales Hiring Technical Review Underperforming Technical Team 108

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . Skills for SaaS Sales Team. 6 Essential skills for SaaS inside sales team to boost product’s sales. 3 examples for you).

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157