BetterCloud

APRIL 25, 2024

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Maybe you’re spending the right amount of money, but you need more seats, or you might be paying for a service that nobody uses. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Sales Hacker

JUNE 23, 2020

This week on the Sales Hacker podcast, we speak with Leah Chaney , the Chief Experience Officer for BetterGrowth, a customer support agency she founded. Leah’s the Chief Experience Officer for a customer support agency that she founded called BetterGrowth. That’s where they start getting onboarded.

Scale 67

Scale Sales Hiring Technical Review Customer Success 67

Intercom, Inc.

JUNE 8, 2021

Not too long ago, customer support was viewed as a cost center, not a value driver. It was seen as a necessary part of a business, but not something that drove revenue or influenced customers’ buying decisions. Study after study shows how important a great customer experience is to today’s consumers. That time is over.

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

ChurnZero

JANUARY 13, 2022

Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. As a result, Customer Success leaders continue to increase their prominence and power within the organization. Bill Mahoney, Chief Customer Officer, ComplySci. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Sales Hacker

APRIL 21, 2021

The director of customer success brings her Salesforce report to a cross-functional meeting with sales and marketing leadership. The popularity of the cloud subscription model has changed the way customers purchase products. I turned to sales for a technical recruiting agency and project management services.

Scale 100

Scale Technical Review Sales Recruiting Technical Advisors 100

Intercom, Inc.

JULY 21, 2022

Things like media companies, finance companies, retail companies, sales functions, marketing functions, and customer support. There’s more of a habit, whereas the drivers are always comparing their earnings with Uber to other opportunities like picking up a part-time job within the services industry. Andrew Chen: Exactly.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Intercom, Inc.

NOVEMBER 14, 2019

That’s exactly how Yelp approached its growth journey, under the leadership of Senior Vice President and General Manager of Local Revenue Kayti Sullivan. Our Director of Customer Support Kaitlin Pettersen recently spoke with Kayti about her experience setting up Yelp’s customer success organization. We love you.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

yoursales

JANUARY 28, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Mimiran – More Leads and More Deals for SMB Services Business. ZeroBounce - Award-Winning Email Validation Service. Intercom – Customer Communication Platform. ZeroBounce - Award-Winning Email Validation Service.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

MAY 14, 2023

Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. web services. Nicolas your business is fundamentally an API service, right? I want to integrate for other customers.”

Sales Hiring 242

Sales Hiring Sales Recruiting Scale Payment Methods 242

Point Nine Land

OCTOBER 22, 2019

Both Jack and Rian had tech backgrounds and at the time were providing consulting services to the legal industry. Law practice management software existed, but it required on-premise service and tens of thousands of dollars in annual upkeep, which meant only the big law firms had access to it. Again, this was 2007.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

SaaStr

JUNE 16, 2020

I was an account executive covering financial services vertical and covering in New York. Adnan Chaudhry: We’re doing sales leadership, all hands calls with customer service and support and sales every single week. That visualization, we’ve just opened up the marketplace. It’s crazy.

Sales Hiring 160

Sales Hiring Scale SaaS Payments Payment Services 160

SmartKarrot

AUGUST 5, 2021

In recent years, Product Operations roles have evolved to include: Operations, Technical Ownership, Product Strategy, Project Management, Customer Success , and Professional Services. Products can be software, hardware, or even services. Like what you are reading? Sign up for our newsletter. contact-form-7].

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

Point Nine Land

APRIL 21, 2021

In SaaS vs. marketplaces? A good ability to work in an early-stage setup, i.e. to thrive with little guidance and figure things out by him/herself Some typical important PM skills: be an all-rounder, decisive, a quick-learner and/or be capable of supporting in a sales pitch as well as querying the database. How is it working?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

Intercom, Inc.

JANUARY 10, 2019

You’ve a multi-sided marketplace of users and builders and you need to get all the incentives right for everybody for it to work. But especially if you’re more of a long-tail customer, there are really specific things Intercom never could have justified building. Des: They have, what, 800 million users? You have to believe them.

Scale 143

Scale Banking Technical Review Systems Review 143