SaaStr
NOVEMBER 16, 2021
You’ll need to hire aggressively to get to the next level and continue that rapid growth. But what roles should you hire for, and what will your org chart look like at each stage? Positions Needed: Enterprise CSM, Mid-Market & SMB CSM, Customer Support Reps, Implementation/Solutions Engineer. CTO (40 Employees).
Intercom, Inc.
AUGUST 15, 2018
He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Short on time? Here are five quick takeaways: Management and leadership aren’t one and the same.
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Intercom, Inc.
DECEMBER 21, 2021
Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.
SaaStr
MARCH 26, 2024
Trust is a big deal with customer support. One SaaStr fan asked what role company employees play with AI and providing accuracy to customers. “95% It’s challenging to find super high-quality folks unless you’re in B2C, where customer support is sales. Is the CTO involved in these decisions?
Tom Tunguz
OCTOBER 24, 2021
As you know, I run our Founder Experience program here, the set of tools and programs and people that we have to support our entrepreneurs in their growth journey. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk.
Intercom, Inc.
JULY 21, 2022
Things like media companies, finance companies, retail companies, sales functions, marketing functions, and customer support. And so we hired somebody who had a lot of experience and could recommend ways to build the team. Chasing free customer acquisition. “Great leadership hinges on some sense of predictability.
ProfitWell
OCTOBER 1, 2019
A strong people strategy can create a noticeable competitive advantage by marrying culture, innovation, leadership, and inclusiveness. When HubSpot first launched its culture code, Dharmesh Shah, CTO and Founder of HubSpot, felt it was important to share it with candidates. Mistake 5) Promoting your culture on your careers page.
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