Valuize Consulting

JUNE 9, 2022

If you’re a CCO or CRO at a B2B technology company, ask yourself these 3 critical questions: Is your existing Customer Success management team struggling to keep up with your customer’s needs and your business goals? Is collecting, analyzing and acting on critical customer data a challenge in your organization?

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

Totango

JANUARY 22, 2018

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Head of Customer Success.

Customer Success 76

Customer Success Sales Recruiting Sales Hiring Scale 76

Valuize Consulting

SEPTEMBER 30, 2021

Connect Your Customer Ecosystem With A Product Owner. Product Owner is one of the most widely misunderstood roles, both within the context of Customer Success and more broadly across software organizations. ” Q: What is the role of a Product Owner in the context of Customer Success Operations?

Interviewing 52

Interviewing Customer Success Underperforming Technical Team Scale 52

Valuize Consulting

JULY 15, 2021

Connecting Customer Success Strategy With Technology. Product Owners are at the center of software development in leading agile software companies. Q: What is the role of a Product Owner in the context of Customer Success Operations? Q: What was your first job?

Technology 52

Technology Customer Success Interviewing Scale 52

TriTuns

NOVEMBER 13, 2018

When customer success (CS) first came into the mainstream, a lot of vendors focused very closely on their product. They spent a lot of time and effort explaining the product and its roadmap to customers. From technology focus to customer outcomes focus. Implications for Customer Success.

Customer Success 49

Customer Success Technical Review Scale Software Review 49

Valuize Consulting

JUNE 10, 2020

C ustomer success processes in B2B software businesses today are often inefficient, siloed and lacking scalability. How were your company’s customer success processes created? The state of customer success processes. In some cases, the reaction was to the compelling market hype around customer success.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

User Pilot

MARCH 19, 2024

A feature rollout is a software development technique involving a gradual release of new features and updates. Benefits of feature rollouts for product teams Back in the waterfall days, companies and software houses released new products only when they were ready. This changed when Agile software development came around.

Software Development 103

Software Development Scale Development Benchmarks 103

SaaStr

APRIL 16, 2023

Jason : Stewart, picking up on that, I didn’t become a Slack groupie until about three months ago when I was building some product for SaaStr, and then I got it, when I actually had to build software. I don’t think that Yammer had that same software developer core that could get accelerated. We’re groupies.

Scale 336

Scale Sales Hiring PayPal Development Team Review 336

Totango

JANUARY 22, 2018

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Head of Customer Success.

Customer Success 48

Customer Success Sales Recruiting Sales Hiring Scale 48

CloudGeometry

MARCH 22, 2022

Part 3: Measurement One of the great breakthroughs of SaaS as a business strategy is in how it puts users and subscribers front and center of software development and keeps them there. The success of a SaaS platform depends on creating a positive feedback loop between business metrics and operational metrics.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

TriTuns

NOVEMBER 13, 2018

When customer success (CS) first came into the mainstream, a lot of vendors focused very closely on their product. They spent a lot of time and effort explaining the product and its roadmap to customers. From technology focus to customer outcomes focus. Implications for Customer Success.

Customer Success 40

Customer Success Scale Technical Review Software Review 40

Totango

DECEMBER 21, 2017

Written by Dante Otero, Manager, Partner & Customer Experience, Google Cloud. Shortly after becoming a customer of Totango earlier this year, I heard about the Customer Success Summit which sounded like a tremendous opportunity to get immersed in Customer Success for two days. I hope to meet you there!

Customer Success 48

Customer Success Software Review Cloud Consulting 48

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

SaaStr

FEBRUARY 28, 2021

Around customer success? 20 million is what Salesforce gets at many large customers. Above that, don’t bother me, I’m a Corporate VP … I’ve got real problems to solve. You may need Account Managers and a dedicated Professional Services team and sophisticated Customer Success Managers.

Revenue 294

Revenue Sales Outsourced Development Enterprise 294

SmartKarrot

AUGUST 26, 2021

Role: Customer Success Director Location: Remote, Austin, Texas Metropolitan Area, US Organization: SpyCloud As a Customer Success Director, you will maintain solid industry knowledge and a comprehensive understanding of SpyCloud products and services. Advocate customer needs/issues cross-departmentally.

Customer Success 19

Customer Success Scale Outsourced Development Market Research 19

SaaStr

MARCH 20, 2019

What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” How has Jeff seen his original thesis for “developer first” evolve and change with time? What does truly special customer experience look like in the developer first model? Jeff Lawson: Sure.

Underperforming Technical Team 118

Underperforming Technical Team Development Software New CTO 118

User Pilot

APRIL 7, 2024

The approach to managing SaaS products is entirely different from traditional on-premise software. So, whether you’re a new SaaS product manager, an experienced PM for traditional software, or just interested in gaining more knowledge, this article is for you. Gather user feedback and identify improvements.

Management 40

Management Software Review SaaS Technical Review 40

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. My background, as you outlined, started as a developer.

B2C 118

B2C B2B Scale Strategy 118

User Pilot

SEPTEMBER 29, 2023

.” – Phil Jackson One of the most important things to understand about the product development cycle is that it's a team sport. You need a range of disciplines to bring a new product to life: Product development team: Your software engineers play an important role. What are some product development examples?

Development 102

Development Software Review Sales Recruiting Technical Review 102

User Pilot

JANUARY 15, 2024

A robust SaaS dashboard enables data-driven decision-making for founders, department heads, product managers/marketers, and software developers. Ensures that every team — from product to marketing and even customer success or support — is working towards the same goals with access to identical data. Team alignment.

Metrics 101

Metrics SaaS Customer Lifetime Value Retention 101

User Pilot

OCTOBER 27, 2023

Product-led growth (PLG) for enterprise customers is a business strategy that focuses on using the product itself as the main driver of customer acquisition , retention, and expansion within the enterprise software market. This is particularly the case in the enterprise software context.

Enterprise 103

Enterprise Business Scale Customer Lifetime Value 103

SmartKarrot

MARCH 18, 2021

Role: Director of Customer Success Location: Greater Minneapolis-St. Apply here: [link] Role: Director of Customer Success – Life Sciences Location: Remote, Mountain View, CA Organization: Egnyte As a Director of Customer Success, you will engage with Egnyte’s Life Sciences Customers.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

JUNE 14, 2021

Role: Director of Customer Success Location: Tampa, FL, US Organization: Vector Solutions As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Develop and implement effective strategies for ensuring client engagement and adoption.

Customer Success 10

Customer Success Sales Recruiting Outsourced Development Finance 10

SmartKarrot

MARCH 18, 2021

Working in software projects often becomes clumsy when there are a lot of processes involved that include following the development lifecycle, heavy dependency on cross-functional collaboration and adapting to the customer’s evolving demands. And when it comes to customer success, Agile framework is equally beneficial.

Customer Success 10

Customer Success Technical Review Software Review Government 10

SmartKarrot

APRIL 27, 2021

Role: AVP, Customer Success Location: Remote, United States Organization: League Inc. As an AVP of Customer Success, you will own the vision and strategy of a robust end-to-end customer success framework. Develop a strong network of relationships among peers, partners, customers, and other key stakeholders.

Technical Advisors 10

Technical Advisors Customer Success Outsourced Development Customer Lifetime Value 10

SaaStr

OCTOBER 30, 2020

390: Randy Rayess is the Co-Founder @ Outgrow, a growth marketing platform that enables marketers to build interactive content/tools to increase customer engagement and boost demand generation. Prior to founding Outgrow, Randy co-founded VenturePact, an invite-only marketplace that connects companies with trusted software development firms.

Scale 191

Scale Sales Hiring Mobile Marketplace as a Service 191

SmartKarrot

AUGUST 20, 2020

Role: Customer Success Manager Location: Newyork, US Organization: Hyperscience As a CSM at Hyperscience, You will have to act as the customer’s trusted advisor and advocate, building and growing an ongoing healthy relationship with each customer. You will be reporting to the Director of Customer Success.

Customer Success 10

Customer Success Government Software Development Enterprise 10

SmartKarrot

AUGUST 7, 2020

Role: Customer Success Manager Location: Chandler, AZ, US Organization: Keap In this role at Keap, You will be the key point of contact for the customers. Build strong relationships with the customers and ensure high customer satisfaction. This position reports to Axway’s Senior Director of Customer Success.

Customer Success 10

Customer Success Technical Review Systems Review Software Review 10

Valuize Consulting

MARCH 31, 2022

To find out how you can enable your high-performing teams to make data-driven decisions using a thorough data and technology toolkit, I spoke with Matthew Wagner, Principal Software Developer at Valuize. Matthew has over a decade of experience as a developer with an extensive background in Support, Integration, and Product development.

Interviewing 52

Interviewing Technology Data Scale 52

Sales Hacker

JULY 21, 2021

That thing reps do where they call every lead every day until the customer finally picks up the phone? For Sue Singh , Customer Success and Project Manager at NextBee, strategy makes her want to say: “Nah, I just spent the last few hours wasting my time or twiddling my thumbs.”.

Sales Hiring 125

Sales Hiring Underperforming Technical Team Sales Sales Enablement 125

SmartKarrot

MAY 7, 2021

In the Customer Success niche, you would have definitely come across designations like Customer Success Manager, Customer Success Leaders, and Customer Success Officers too. But there is less surety if you have met a Customer Success Engineer (CSE) in the given space.

Engineering 10

Engineering Customer Success Software Development Communication 10

User Pilot

MARCH 27, 2023

Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. Software developers can use product analytics to optimize their technical performance. Group them into custom events so that you can track them easily.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

OPEXEngine

JANUARY 17, 2020

A third-party cloud provider hosts the software and provides processing power, storage, and band-width, along with tools and monitoring services. The first is a production environment which handles all customer activity, the second is a development environment which handles all of the internal software development and testing.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

SmartKarrot

JANUARY 12, 2021

With the growth of technology, the healthcare sector has adopted highly sophisticated technologies like Big data, electronic health/medical record (EHR/EMR) in their software products. With so many tech-companies supplying healthcare-related software products, customer success in healthcare has become an indispensable part.

Healthcare 10

Healthcare Customer Success Payment Services Trends 10

User Pilot

MARCH 24, 2023

Interactive user guides host a number of benefits, including increased product adoption , reduced customer support and success costs, and short time to value. A tool is necessary to create interactive user guides to reduce reliance on software developers. Here is what their customers say about the product.

Software Review 52

Software Review Onboarding Technical Review Scale 52

User Pilot

MAY 30, 2023

For example, our salesperson may use your software to track and organize leads. For example, the software developer persona may be critical for a product handling API integrations while accounting for only 2% of your user base. For example, someone purchasing a lead management product may be in sales. What is their main goal?

Social Media 98

Social Media Interviewing Underperforming Technical Team Product Marketing 98

User Pilot

FEBRUARY 21, 2022

When it comes to creating online user guides, you have two options: build the software in-house, or use a product walkthrough tool. Building your own tool means a lengthy process for your developers to create complex software and de-prioritize work on your core business. Interactive user guide step 1- built with Userpilot.

SaaS 96

SaaS Onboarding Marketplace as a Service Engagement 96