The Beginning of The End of Customer Success, SDRs, and Support Agents
SaaStr
DECEMBER 30, 2023
The rise of customer success as a new, empowered function. Human support remained imporant, at least for paying customers. There is a general sense among the leaders in sales software that we will end up with fewer, better SDRs, and that the majority of email and follow-uo will be done with AI. Everyone now.
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