Valuize Consulting

JULY 15, 2021

Connecting Customer Success Strategy With Technology. Product Owners are at the center of software development in leading agile software companies. Q: What is the role of a Product Owner in the context of Customer Success Operations? Q: What was your first job?

Technology 52

Technology Customer Success Interviewing Scale 52

Valuize Consulting

JUNE 10, 2020

How were your company’s customer success processes created? Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics. The state of customer success processes.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

Totango

JANUARY 22, 2018

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Head of Customer Success.

Customer Success 48

Customer Success Sales Recruiting Sales Hiring Scale 48

TriTuns

NOVEMBER 13, 2018

When customer success (CS) first came into the mainstream, a lot of vendors focused very closely on their product. They spent a lot of time and effort explaining the product and its roadmap to customers. From technology focus to customer outcomes focus. Implications for Customer Success.

Customer Success 49

Customer Success Technical Review Scale Software Review 49

SaaStr

APRIL 27, 2022

Listen to your customers. As we were pioneering a new platform in the mobile ecosystem, it was vital for us to listen to our customers. This led to Braze creating our entire brand around customer success. Cultivate humility and gratitude. Realizing opportunity and making changes.

Outsourced Development 223

Outsourced Development Mobile Pricing Software Development 223

Totango

DECEMBER 21, 2017

Written by Dante Otero, Manager, Partner & Customer Experience, Google Cloud. Shortly after becoming a customer of Totango earlier this year, I heard about the Customer Success Summit which sounded like a tremendous opportunity to get immersed in Customer Success for two days. I hope to meet you there!

Customer Success 48

Customer Success Software Review Cloud Consulting 48

TriTuns

NOVEMBER 13, 2018

When customer success (CS) first came into the mainstream, a lot of vendors focused very closely on their product. They spent a lot of time and effort explaining the product and its roadmap to customers. From technology focus to customer outcomes focus. Implications for Customer Success.

Customer Success 40

Customer Success Scale Technical Review Software Review 40

SmartKarrot

AUGUST 26, 2021

Role: Customer Success Director Location: Remote, Austin, Texas Metropolitan Area, US Organization: SpyCloud As a Customer Success Director, you will maintain solid industry knowledge and a comprehensive understanding of SpyCloud products and services. Advocate customer needs/issues cross-departmentally.

Customer Success 19

Customer Success Scale Outsourced Development Market Research 19

User Pilot

MARCH 19, 2024

A feature rollout is a software development technique involving a gradual release of new features and updates. Benefits of feature rollouts for product teams Back in the waterfall days, companies and software houses released new products only when they were ready. This changed when Agile software development came around.

Software Development 103

Software Development Scale Development Benchmarks 103

SaaStr

FEBRUARY 28, 2021

Around customer success? 20 million is what Salesforce gets at many large customers. Above that, don’t bother me, I’m a Corporate VP … I’ve got real problems to solve. You may need Account Managers and a dedicated Professional Services team and sophisticated Customer Success Managers.

Revenue 294

Revenue Sales Outsourced Development Enterprise 294

CloudGeometry

MARCH 22, 2022

Part 3: Measurement One of the great breakthroughs of SaaS as a business strategy is in how it puts users and subscribers front and center of software development and keeps them there. Until your better-and-faster solution reaches those customers in production, that great idea that’s somewhere in the software development?

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

User Pilot

JULY 27, 2023

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. Customer Success Managers make an average yearly salary of $95,566, according to Glassdoor.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

SmartKarrot

APRIL 27, 2021

Role: AVP, Customer Success Location: Remote, United States Organization: League Inc. As an AVP of Customer Success, you will own the vision and strategy of a robust end-to-end customer success framework. Develop a strong network of relationships among peers, partners, customers, and other key stakeholders.

Technical Advisors 10

Technical Advisors Customer Success Outsourced Development Customer Lifetime Value 10

SmartKarrot

JUNE 14, 2021

Role: Director of Customer Success Location: Tampa, FL, US Organization: Vector Solutions As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Develop and implement effective strategies for ensuring client engagement and adoption.

Customer Success 10

Customer Success Sales Recruiting Outsourced Development Finance 10

SmartKarrot

MARCH 18, 2021

Role: Director of Customer Success Location: Greater Minneapolis-St. Apply here: [link] Role: Director of Customer Success – Life Sciences Location: Remote, Mountain View, CA Organization: Egnyte As a Director of Customer Success, you will engage with Egnyte’s Life Sciences Customers.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

MARCH 18, 2021

Agile methodology has been introduced to meet such challenges and have been widely adopted by software companies. And when it comes to customer success, Agile framework is equally beneficial. In software development, agile practices are followed to streamline the process and produce better quality deliverables.

Customer Success 10

Customer Success Technical Review Software Review Government 10

SmartKarrot

AUGUST 7, 2020

Role: Customer Success Manager Location: Chandler, AZ, US Organization: Keap In this role at Keap, You will be the key point of contact for the customers. Build strong relationships with the customers and ensure high customer satisfaction. This position reports to Axway’s Senior Director of Customer Success.

Customer Success 10

Customer Success Technical Review Systems Review Software Review 10

SmartKarrot

AUGUST 20, 2020

Role: Customer Success Manager Location: Newyork, US Organization: Hyperscience As a CSM at Hyperscience, You will have to act as the customer’s trusted advisor and advocate, building and growing an ongoing healthy relationship with each customer. You will be reporting to the Director of Customer Success.

Customer Success 10

Customer Success Government Software Development Enterprise 10

SmartKarrot

MAY 7, 2021

In the Customer Success niche, you would have definitely come across designations like Customer Success Manager, Customer Success Leaders, and Customer Success Officers too. But there is less surety if you have met a Customer Success Engineer (CSE) in the given space.

Engineering 10

Engineering Customer Success Software Development Communication 10

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. My background, as you outlined, started as a developer.

B2C 118

B2C B2B Scale Strategy 118

SmartKarrot

JANUARY 12, 2021

With so many tech-companies supplying healthcare-related software products, customer success in healthcare has become an indispensable part. Where around 56% of the market is covered by services, the remaining market size consists of healthcare software products. Customer success best practices in healthcare.

Healthcare 10

Healthcare Customer Success Payment Services Trends 10

FastSpring

AUGUST 2, 2023

Selling Software Internationally With FastSpring Croatia is a relatively small country with a population of only 4 million people. “We We do less than 1% of our business in Croatia, so it’s not really a big market for us,” added TestDome’s head of customer success and sales Igor Novosel. It’s very much a guessing game.”

Payment Solutions 136

Payment Solutions Payment Methods Merchant Services AI Search 136

User Pilot

SEPTEMBER 29, 2023

You need a range of disciplines to bring a new product to life: Product development team: Your software engineers play an important role. They'll choose the development framework you use, conduct software development activities (i.e. integrating with sales and marketing integrations).

Development 102

Development Software Review Sales Recruiting Technical Review 102

Sales Hacker

JULY 21, 2021

That thing reps do where they call every lead every day until the customer finally picks up the phone? For Sue Singh , Customer Success and Project Manager at NextBee, strategy makes her want to say: “Nah, I just spent the last few hours wasting my time or twiddling my thumbs.”.

Sales Hiring 125

Sales Hiring Underperforming Technical Team Sales Sales Enablement 125

OPEXEngine

JANUARY 17, 2020

The first is a production environment which handles all customer activity, the second is a development environment which handles all of the internal software development and testing. The development environment is a much lower percent of the total expense but it is significant enough to matter.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

User Pilot

MAY 30, 2023

For example, the software developer persona may be critical for a product handling API integrations while accounting for only 2% of your user base. Get customer success or sales team insights Few people understand your customers as much as your sales and customer success teams.

Social Media 98

Social Media Interviewing Underperforming Technical Team Product Marketing 98

User Pilot

OCTOBER 27, 2023

This means it’s more difficult for a person to discover what the product has to offer on their own, without help from a sales rep or customer success manager. This reduces the ability of companies to use the product as the sole driver of customer acquisition.

Enterprise 103

Enterprise Business Scale Customer Lifetime Value 103

SaaSOptics

MAY 19, 2022

If your acquired customers/accounts suffer from low CLV, it could be due to one of the following reasons: You’re not leveraging the total value of your SaaS through competitive pricing. Your product roadmap is misaligned with customer needs. Or, it could be that your customer acquisition strategy is targeting the wrong prospects.

Acquisition 59

Acquisition Scale Strategy Software Review 59

User Pilot

JUNE 6, 2023

PMs implement product analytics to evaluate product performance, identify user needs and wants , and make informed decisions to improve the product and drive customer loyalty. Apart from product teams, product analytics benefit product marketing managers , UX designers , customer success managers, and developers.

Data 69

Data User Experience Churn Retention 69

SmartKarrot

APRIL 24, 2023

If the testing is done after the product is stable, it can become difficult and time-consuming to integrate into the development process. This will limit the ability of the testing team to keep up with the pace of development. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

Underperforming Technical Team 16

Underperforming Technical Team SaaS Scale User Experience 16

User Pilot

MARCH 27, 2023

Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. Software developers can use product analytics to optimize their technical performance. Segment analysis focuses on common qualities shared by similar users.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

OPEXEngine

AUGUST 31, 2021

Tech debt refers to issues in legacy code that slow the development process, impact developers’ efficiency and productivity, and negatively impact the quality of the final output. It often occurs when software developers and engineers take shortcuts, resulting in design flaws and code that’s harder to maintain than it needs to be.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

OPEXEngine

AUGUST 31, 2021

Tech debt refers to issues in legacy code that slow the development process, impact developers’ efficiency and productivity, and negatively impact the quality of the final output. It often occurs when software developers and engineers take shortcuts, resulting in design flaws and code that’s harder to maintain than it needs to be.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

User Pilot

JANUARY 30, 2023

In SaaS, as you develop your product and achieve product-market fit , you must consider the five user segments so you can improve product adoption and grow your business. They're important for software development to get early feedback, but they usually don't stick around. They include: Innovators. Innovators (2.5%

Technical Review 95

Technical Review Software Review Underperforming Technical Team Education 95

SmartKarrot

JANUARY 21, 2022

Now, as the dynamic of development and consumption are changing, the traditional waterfall approach is not relevant anymore. This approach no longer serves the purpose satisfactorily for software development. In other words, agile release planning facilitates continuous development at all phases of the project.

Software Review 10

Software Review Systems Review Software Development Customer Success 10

ChurnZero

NOVEMBER 8, 2019

Serious About Customer Success? The SaaS model has rapidly changed the software marketplace by lowering the b arrier s of entry and exit for buyers. These changes have made it essential that B2B software companies adapt and deliver ongoing use r value. Your CRM is Not Enough!

Customer Success 63

Customer Success Scale Headcount Scaling 63

User Pilot

FEBRUARY 21, 2022

With the low technical barrier to entry, anyone -from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. Using a pre-built platform is a much better option.

SaaS 96

SaaS Onboarding Marketplace as a Service Engagement 96