Totango

JANUARY 22, 2018

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. VP, Global Head Digital Customer Engagement.

Customer Success 48

Customer Success Sales Recruiting Sales Hiring Scale 48

Valuize Consulting

SEPTEMBER 8, 2022

Strategic Leadership For Smooth Scaling. In today’s high-velocity subscription-based economy, a solid Customer Success (CS) Operations motion is imperative to driving sustainable and scalable growth. This can be in the form of Support, Customer Success Management, Professional Services or Education. Process Design.

Customer Success 52

Customer Success Scale Entrepreneurship Leadership 52

Valuize Consulting

JULY 15, 2021

Connecting Customer Success Strategy With Technology. Product Owners are at the center of software development in leading agile software companies. Q: What is the role of a Product Owner in the context of Customer Success Operations? Q: What was your first job?

Technology 52

Technology Customer Success Interviewing Scale 52

TriTuns

NOVEMBER 13, 2018

When customer success (CS) first came into the mainstream, a lot of vendors focused very closely on their product. They spent a lot of time and effort explaining the product and its roadmap to customers. From technology focus to customer outcomes focus. Implications for Customer Success.

Customer Success 49

Customer Success Technical Review Scale Software Review 49

Valuize Consulting

SEPTEMBER 30, 2021

Connect Your Customer Ecosystem With A Product Owner. Product Owner is one of the most widely misunderstood roles, both within the context of Customer Success and more broadly across software organizations. ” Q: What is the role of a Product Owner in the context of Customer Success Operations?

Interviewing 52

Interviewing Customer Success Underperforming Technical Team Scale 52

Valuize Consulting

JUNE 10, 2020

How were your company’s customer success processes created? Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics. The state of customer success processes.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

User Pilot

MARCH 19, 2024

A feature rollout is a software development technique involving a gradual release of new features and updates. Benefits of feature rollouts for product teams Back in the waterfall days, companies and software houses released new products only when they were ready. This changed when Agile software development came around.

Software Development 105

Software Development Scale Development Benchmarks 105

User Pilot

JANUARY 14, 2024

The Vice-President of Product is a part of the senior leadership team and they are responsible for the overall product strategy and vision across the entire business. Marketing and market research – understanding customer needs and market trends is a core part of product management. On average, they make $331k a year.

VP of Engineering 105

VP of Engineering Management Underperforming Technical Team Compensation 105

TriTuns

NOVEMBER 13, 2018

When customer success (CS) first came into the mainstream, a lot of vendors focused very closely on their product. They spent a lot of time and effort explaining the product and its roadmap to customers. From technology focus to customer outcomes focus. Implications for Customer Success.

Customer Success 40

Customer Success Scale Technical Review Software Review 40

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. My background, as you outlined, started as a developer.

B2C 118

B2C B2B Scale Strategy 118

User Pilot

AUGUST 19, 2024

TL;DR This is a leadership role responsible for overseeing the development and management of a product or a portfolio of products within a company. A head of product defines product strategy , sets the product vision, and ensures the successful execution of product initiatives. Let’s get started! Book a demo today!

Leadership 52

Leadership Scale Interviewing Market Research 52

OpenView Labs

FEBRUARY 8, 2019

Establishing your Account Entitlement will require multiple sessions with your sales and marketing leadership to get it right. ABM focuses on existing customer success and expansion just as much as, if not more than, new customer acquisition. Stand-up meetings are common in the world of agile software development.

Scale 58

Scale Software Review Sales Hiring Leadership 58

User Pilot

AUGUST 30, 2024

TL;DR A head of product is a leadership role responsible for overseeing the development and management of a product or a portfolio of products within a company. They play a crucial role in defining the product strategy, setting the product vision , and ensuring the successful execution of product initiatives.

Leadership 52

Leadership Scale Interviewing Compensation 52

User Pilot

AUGUST 17, 2024

Making Things Happen: Mastering Project Management” by Scott Berkun : Focused on the practical aspects of project management that are applicable to product operations, this book offers insightful tips on leadership and dealing with day-to-day challenges.

Scale 52

Scale Leadership Interviewing Onboarding 52

User Pilot

AUGUST 28, 2024

This guide will provide you with a comprehensive overview of the path to becoming a successful head of product. Some essential tools include Userpilot for user research & product analytics , ChurnZero for customer success and retention, and ClientSuccess for customer onboarding and engagement. Let’s dive in!

Leadership 52

Leadership Scale Interviewing Market Research 52

Buffer Resources

JUNE 13, 2024

So we crafted the content as thought leadership with a somewhat contrarian twist, to spark dialogue and website visits.  For example, Indie Hackers is a community of software developers, marketers, startup founders, and other B2B professionals. To set your business apart, use a variety of content formats.

Strategy 131

Strategy Social Media Development Team Review Software Review 131

User Pilot

AUGUST 28, 2024

Excelling as a product manager requires a deep understanding of customer needs and market trends and the ability to prioritize features based on business impact. Develop strong analytical skills, leadership qualities, and the ability to persuade stakeholders.

Scale 52

Scale Leadership Healthcare Trends 52

User Pilot

AUGUST 28, 2024

TL;DR A head of product is a leadership role responsible for overseeing the development and management of a product or a portfolio of products within a company. They play a crucial role in defining the product strategy, setting the product vision , and ensuring the successful execution of product initiatives.

Leadership 52

Leadership Scale Interviewing Compensation 52

User Pilot

AUGUST 25, 2024

Excelling as a product manager requires a deep understanding of customer needs and market trends and the ability to prioritize features based on business impact. Develop strong analytical skills, leadership qualities, and the ability to persuade stakeholders.

Scale 52

Scale Leadership Education Interviewing 52

User Pilot

AUGUST 19, 2024

Associate product manager As an associate product manager, you’ll start to own specific product features or projects, working closely with product managers to define strategies, create roadmaps, and measure success metrics. Project management : Skill in managing tasks, timelines, and priorities, especially within agile development frameworks.

Market Research 52

Market Research Interviewing Onboarding Trends 52

SaaStr

AUGUST 29, 2019

Again, I dated myself even more so it was the first popular agile software development process. You were supposed to program together in pairs but, but it set the set in the motion, that agile revolution scrum came after that and I’m throwing through HL guy, not just in software development but across the business.

Sales Hiring 122

Sales Hiring Scale Outsourcing Services Scaling 122

User Pilot

JUNE 17, 2024

At least 8 to 10 of those years should be in leadership or managerial roles, along with a Master’s degree as well, more often than not. At least 8 to 10 of those years should be in leadership or managerial roles, along with a Master’s degree as well, more often than not. Looking into tools for product owners?

VP of Engineering 52

VP of Engineering Technical Review compliance Engineering 52

User Pilot

JUNE 28, 2024

Analyze key metrics such as customer acquisition cost (CAC) , customer lifetime value (CLV), and churn rate to optimize marketing strategies and drive customer retention. Collaborate with cross-functional teams, including sales, product management, and customer success , to ensure alignment on product positioning and messaging.

Product Marketing 52

Product Marketing Technical Review Management Marketing 52

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Invest in customer success. Many of these are names that you know, and this is actually the largest we’ve seen in history. I think it’s a really staggering stat.

Cloud 113

Cloud Scale AWS Artificial Intelligence 113

SmartKarrot

MARCH 18, 2021

Role: Director of Customer Success Location: Greater Minneapolis-St. Apply here: [link] Role: Director of Customer Success – Life Sciences Location: Remote, Mountain View, CA Organization: Egnyte As a Director of Customer Success, you will engage with Egnyte’s Life Sciences Customers.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

APRIL 27, 2021

Role: AVP, Customer Success Location: Remote, United States Organization: League Inc. As an AVP of Customer Success, you will own the vision and strategy of a robust end-to-end customer success framework. Develop a strong network of relationships among peers, partners, customers, and other key stakeholders.

Technical Advisors 10

Technical Advisors Customer Success Outsourced Development Customer Lifetime Value 10

SmartKarrot

JUNE 14, 2021

Role: Director of Customer Success Location: Tampa, FL, US Organization: Vector Solutions As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Develop and implement effective strategies for ensuring client engagement and adoption.

Customer Success 10

Customer Success Sales Recruiting Outsourced Development Finance 10

How SaaS Works

OCTOBER 7, 2019

Same goes for your software engineers, support specialists, marketers, and leadership. lead generation, lead qualification, deal closing (sales), customer success, and product. The first step in succeeding in SaaS is understanding how SaaS works in practice.

SaaS Payments 40

SaaS Payments Scale Payment Solutions SaaS 40

Point Nine Land

APRIL 21, 2021

How to efficiently collect feedback from customer-facing teams? As your company grows, the customer facing teams (sales, customer support, customer success,…) are growing and the number of questions flowing to the product teams is growing: Is it possible to do this? How is it working? When are we going to do that?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

SmartKarrot

APRIL 13, 2020

As companies are increasingly interested to use SaaS as a winning strategy, several recent trends in 2020 have been observed amongst top SaaS businesses: In 2020, it is very important for SaaS businesses to create customer-success functions and take a more proactive approach towards customer success management.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SmartKarrot

AUGUST 5, 2021

In recent years, Product Operations roles have evolved to include: Operations, Technical Ownership, Product Strategy, Project Management, Customer Success , and Professional Services. Products can be software, hardware, or even services. Like what you are reading? Read on to know more.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

SaaStr

APRIL 27, 2022

Listen to your customers. As we were pioneering a new platform in the mobile ecosystem, it was vital for us to listen to our customers. This led to Braze creating our entire brand around customer success. Cultivate humility and gratitude. Realizing opportunity and making changes.

Outsourced Development 246

Outsourced Development Mobile Pricing Software Development 246

User Pilot

FEBRUARY 12, 2025

software development) to identify causal factors of a specific problem. A report like this wont only make it easier to get buy-in from leadership if you need it. Invite people from engineering, product, customer success, and support to give their perspectives. Root cause analysis report template. No exceptions.

Technical Review 59

Technical Review Software Review Churn SaaS 59

SaaStr

MARCH 20, 2019

Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business. How do Jeff and Sameer think about what what truly special leadership looks like today? Really quickly, I am a software developer and I’d started multiple companies before Twilio.

Underperforming Technical Team 177

Underperforming Technical Team Development Software New CTO 177

SaaStr

JANUARY 30, 2025

The Customer Success Evolution: From Support to Strategic Growth Engine Customer Success is going through radical change now. Erica Anderson, CRO of Notion and Abbas Haider Ali, VP of CS at GitHub joined SaaStr Annual’s Chief Customer Officer Summit to share the latest in CS across B2B. Embrace the evolution.

Technical Review 265

Technical Review Customer Success Scale Software Review 265

SaaStr

MAY 24, 2019

As for Andrew, he started his first software development company at the age of 18 and has been running Wrike for the last 13 years alongside advisory roles with both Ditto and Appulate. Harry Stebbings: Well it’s a sign of a special team and I love that emotional leadership. So that turned out to work well for everybody.

Sales Hiring 150

Sales Hiring Scale SMB Sales Recruiting 150

FastSpring

JUNE 2, 2025

So you’ve got this paradox of, you can develop software now at any scale anywhere in the world, but it’s not easy to bring it to market successfully without a solution like ours, he says. And for me, it’s about democratizing the software development industry. And that’s what we do. So, you know.

Payment Methods 97

Payment Methods Merchant Services Payment Solutions Payment Services 97