Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Customer Success 112

Customer Success Software Review Technical Review Enterprise 112

30 Day Leadership

NOVEMBER 28, 2023

Explore the strategies and principles from his latest book, "The 30-Day Leadership Playbook," and delve into the four pillars of leadership embedded in his impactful training programs. Uncover the transformative experience offered by the 12-week Leadership MBA program designed to empower leaders at every level.

Leadership 52

Leadership Consulting Customer Success Development 52

Valuize Consulting

NOVEMBER 23, 2021

Developing A Transformational Leadership Approach. While Customer Success (CS) is still in its infancy, it has quickly established a new level of maturity and prominence over the last few years. Yet, compared to legacy organizations like Sales and Support, Customer Success still has plenty of room to grow.

Customer Success 52

Customer Success Leadership Interviewing Development 52

ChurnZero

MARCH 10, 2022

Online Customer Success communities are excellent places to gain fresh perspectives, stay on the pulse of industry trends, learn from seasoned Customer Success professionals and other SaaS experts, and have conversations with like-minded folks. Top five Customer Success communities. Customer Success Network.

Customer Success 98

Customer Success Leadership Consulting Trends 98

30 Day Leadership

JULY 26, 2022

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Ryan Browne, Vice President of Customer Success at Kenect. 4:40 - First leadership position - Ryan's opportunity began when his boss decided to resign and he was thrust into a leadership situation.

Leadership 52

Leadership Development B2B Technology 52

30 Day Leadership

JULY 26, 2022

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Ryan Browne, Vice President of Customer Success at Kenect. 4:40 - First leadership position - Ryan's opportunity began when his boss decided to resign and he was thrust into a leadership situation.

Leadership 52

Leadership Development B2B Technology 52

ChurnZero

DECEMBER 19, 2023

Metrics are the key to aligning with finance , proving value to your leadership and of course understanding the health of the business. So what metrics are customer success teams tracking as we move into 2024? Customer lifetime value (CLV). Gross revenue retention (GRR). Expansion revenue. Churn rate. Health scores.

Customer Success 52

Customer Success Metrics Customer Lifetime Value Leadership 52

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community?

Customer Success 115

Customer Success Technical Review Social Media Underperforming Technical Team 115

ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Top five Customer Success resources brought to you by ChurnZero.

Customer Success 98

Customer Success Churn Onboarding Consulting 98

Totango

JUNE 10, 2022

As we saw in our 2021 State of the Customer Success Industry and Salary Report , the role of Customer Success Manager (CSM) is one of the fastest-growing jobs in the industry. In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. Customer success is still new.

Customer Success 101

Customer Success Scale Sales Hiring Leadership 101

ChurnZero

NOVEMBER 29, 2022

This is a guest article by Michael Su , senior consultant of Customer Success, The Success League. Customer Success is still a young field and a new concept for many companies. When I ventured out to build my first Customer Success department at a tech software company, my leadership team thought I was nuts.

Customer Success 98

Customer Success Sales Recruiting Technical Review Compensation 98

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

ChurnZero

NOVEMBER 3, 2021

When you’re just getting started, or you’re still building your Customer Success team, sometimes you can use all the help you can get. It can be difficult in these situations for Customer Success Managers (CSMs) to find the time or the resources to dig for those crucial customer insights. Your Customers.

Customer Success 98

Customer Success Technical Review Leadership Technology 98

ChurnZero

JANUARY 8, 2024

At most SaaS companies, the line item for customer success budgets is dedicated to headcount. This is why on our annual survey of customer success leaders , we ask about “non-headcount budgets.” So how did non-headcount customer success budgets shake out in 2023?

Customer Success 52

Customer Success Headcount Benchmarks Leadership 52

ChurnZero

APRIL 8, 2022

It’s the definitive Customer Success leadership summit. Learn from others in the industry about what it takes to run a modern Customer Success organization today. Boost team productivity by determining who owns what in the customer lifecycle. Build and scale a Customer Success function from series A to C+.

Customer Success 98

Customer Success Scale Leadership Compensation 98

ChurnZero

JUNE 7, 2022

Those of us who work in Customer Success know just how vital high-powered Customer Success teams are for organizations. Customer Success teams are essential for retaining customers, improving the customer experience, reducing churn, and boosting other crucial metrics.

Customer Success 98

Customer Success Scale Leadership Education 98

Totango

AUGUST 14, 2020

In our latest installment in the CXO Series , we sat down with Stephanie Comardelle, Vice President of Customer Experience, Success, and Solutions at Lucid to discuss what it takes to implement a stakeholder engagement plan at a time when there is so much going on as well as how they are managing their new customer success program. .

Customer Success 155

Customer Success Systems Review Engagement Leadership 155

Totango

APRIL 1, 2021

Totango is excited to announce that we have once again been recognized by G2 with awards for our leadership in Customer Success. We understand that authentic ratings and reviews from real users are critical to helping customers evaluate and decide on purchasing a product, which is why awards like these are so valuable to us.

Leadership 79

Leadership Systems Review Software Review SMB 79

ChurnZero

JANUARY 4, 2024

It’s an exciting time to be in customer success. “2024 will continue to see the chief customer officer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. Expanded roles and responsibilities: how will customer success evolve in 2024?

Customer Success 52

Customer Success Trends Sales Hiring Artificial Intelligence 52

Totango

NOVEMBER 1, 2021

Building and leading a customer success team is no easy feat. From gaining the buy-in of other departments to training team members and earning customers’ trust, the role of a customer success leader can be as challenging as it is rewarding. 5 Key Takeaways. 5 Key Takeaways. Need help leading your CS team?

Customer Success 98

Customer Success Leadership Communication Enterprise 98

ChurnZero

MAY 3, 2022

Whether you’re building your expertise in cooking, crocheting, coding, or Customer Success, YouTube is now the place to level up. Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS.

Customer Success 98

Customer Success Scale Sales Hiring Leadership 98

Totango

JANUARY 12, 2022

Being a Customer Success Manager (CSM) can be an extremely rewarding career. A CSM works hand-in-hand with customers, guiding them through the customer journey and fostering a positive connection. 5 Key Customer Success Manager Interview Questions. . Customer Success Managers are leaders.

Interviewing 95

Interviewing Customer Success Management Scale 95

Sixteen Ventures

AUGUST 14, 2022

The purpose of Customer Success is not to make customers happy. It’s actually not even to make customers successful. In fact, it’s fairly common to see companies employing several of those tactics at the same time and calling it “Customer Success.” But let’s be clear; This is NOT Customer Success.

Customer Success 97

Customer Success Investment Sales Hiring Retention 97

ChurnZero

APRIL 1, 2022

You’re not alone,” says Sharon Winterton , vice president of Customer Success at Catalina Marketing during her session “ Battling imposter syndrome in Customer Success ” at BIG RYG, ChurnZero’s annual Customer Success conference. You’ve never done Customer Success before. There’s so much to do.

Customer Success 98

Customer Success Underperforming Technical Team Leadership Strategy 98

ChurnZero

SEPTEMBER 28, 2022

In the business landscape today, Customer Success is a bit of an outlier. One other thing that makes Customer Success particularly unique in an organization: formal Customer Success training, or lack thereof. The truth is that Customer Success training is far from standardized, and it doesn’t always happen.

Customer Success 94

Customer Success Sales Hiring Onboarding Investment 94

Sixteen Ventures

FEBRUARY 28, 2022

Having worked with hundreds of companies of different sizes, funding stages, and Customer Success maturity, around the world, I’ve boiled down what I believe are the five “secrets” of World-class CSMs. The post The 5 Secrets of World-class Customer Success Managers appeared first on Customer-centric Growth by Lincoln Murphy.

Customer Success 124

Customer Success Management Churn Retention 124

30 Day Leadership

SEPTEMBER 20, 2022

In this episode, best-selling author and leadership coach Nils Vinje speaks with Tony Fisher, VP and Senior Director of Customer Success, and SaaS Director at Centercode. 6:00 - First leadership position - Tony's leadership position was an organic growth into his role.

Leadership 52

Leadership B2B Customer Success Development 52

30 Day Leadership

SEPTEMBER 21, 2022

In this episode, best-selling author and leadership coach Nils Vinje speaks with Tony Fisher, VP and Senior Director of Customer Success, and SaaS Director at Centercode. 6:00 - First leadership position - Tony's leadership position was an organic growth into his role. Learn more about Centercode at [link].

Leadership 52

Leadership B2B Customer Success Development 52

Totango

FEBRUARY 1, 2022

Qlik’s Vice President of Customer Success Operations and Chief of Staff Chris Wood and his team were on the hunt for a customer success tool that could help them do three things: Streamline processes. Scale customers quickly and efficiently. Enable teams to work cross-functionally. Use Metrics to Measure Adoption.

Customer Success 96

Customer Success Scale Leadership Metrics 96

Valuize Consulting

DECEMBER 7, 2021

Level Up Your Customer Success Organization. In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017). The fourth challenge is complexity.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

ChurnZero

MAY 26, 2021

There are a number of Slack communities that have been created specifically for Customer Success professionals. To help with this, we have curated a list of the top five Customer Success Slack communities available for you to join today. CS in Focus applies the same mentality to Customer Success professionals.

Customer Success 86

Customer Success Leadership Onboarding Communication 86

Sales Hacker

AUGUST 11, 2023

Ang shares her 5 P’s of Sales Leadership: Professionalism Preparation Process Performance Play More on these below. Sara So, Ang, I’m curious what drew you to Sales Leadership originally? Share The GTM Newsletter Alright so let’s get back to the good stuff. She previously served as a Sales Leader for Amazon, Knotel, and Stack Overflow.

Scale 63

Scale Leadership Sales Hiring Sales 63

Sixteen Ventures

AUGUST 26, 2020

Everything rolls-up to dollars… time and other resources – and even the negative sentiment in the market caused by churning-and-burning customers – all have an associated monetary value. That’s why we call them Bad-fit Customers. Look at sales cycle length for Bad-fit customers historically vs. Good-fit customers.

Customer Success 128

Customer Success Churn Leadership Interviewing 128

ChurnZero

MARCH 23, 2023

The most important part of Customer Success is the team. More than three-quarters (77%) of Customer Success teams have fewer than 50 people on staff. That’s according to our annual Customer Success Leadership Study published in late 2022. Yet, many teams fall well below industry benchmarks.

Headcount 52

Headcount Benchmarks Customer Success Scale 52

ChurnZero

MARCH 23, 2023

The most important part of Customer Success is the team. More than three-quarters (77%) of Customer Success teams have fewer than 50 people on staff. That’s according to our annual Customer Success Leadership Study published in late 2022. Yet, many teams fall well below industry benchmarks.

Headcount 52

Headcount Benchmarks Customer Success Scale 52

30 Day Leadership

MAY 3, 2022

In this episode of the B2B Leadership podcast, I spoke with Joseph Schmitt, Vice President of Customer Success at UpKeep Maintenance Management. 2:08 - First leadership position - What led to Joe’s promotion into a leadership position?

Leadership 52

Leadership B2B Customer Success Development 52

30 Day Leadership

MAY 3, 2022

In this episode of the B2B Leadership podcast, I spoke with Joseph Schmitt, Vice President of Customer Success at UpKeep Maintenance Management. 2:08 - First leadership position - What led to Joe’s promotion into a leadership position? Learn more about your own leadership style at: [link].

Leadership 52

Leadership B2B Customer Success Development 52