FastSpring

NOVEMBER 27, 2024

Clear communication in the customer’s language ensures that they fully understand the terms of their purchase, the payment options available, and the next steps after the transaction, which leads to more completed sales and less returns or chargebacks.

Payment Methods 158

Payment Methods Merchant Services SaaS Payments Payments 158

User Pilot

MAY 27, 2025

We covered everything from features to pricing, along with insights from real users. Pricing: WalkMe Mobile WalkMe Mobile typically comes as part of the full WalkMe platform. What’s the price range like? Curious about WalkMe Mobile? This article provides an in-depth and honest review of the platform. Lets dive in!

Mobile 76

Mobile Software Review Technical Review Pricing 76

Blulogix

DECEMBER 5, 2024

By BluLogix Team Navigating Complex Pricing Models in the Subscription Economy Introduction In the subscription economy, Managed Service Providers (MSPs) must adapt to increasingly complex pricing models to meet the evolving needs of their customers. Gone are the days of simple, one-size-fits-all pricing.

Payment Features 59

Payment Features Subscription Pricing Technical Review 59

The Daily Egg

JANUARY 11, 2024

Unified Communications (UC) brings together a wide range of communication methods—such as phone calls, video chats, and instant messaging—into a single platform. The post UC vs UCaaS: Which Simplifies Comms at the Best Price? appeared first on The Daily Egg.

Pricing 173

Pricing Communication 173

User Pilot

MAY 31, 2025

Well cover its key features, pricing, and real user reviews. Intercom Mobile pricing Intercom Mobile comes as an add-on to Intercoms Web Messenger and Help Center packages. The add-on is priced at $99 per month for 500 messages (in-app messages, carousels, surveys, and push notifications all count as Messages ).

Mobile 66

Mobile Software Review Pricing Underperforming Technical Team 66

SaaStr

MARCH 18, 2025

” This distributed structure created intentional communication patterns that might not have developed in a single office. Trust Was Built Through Admitting Pricing Mistakes Wiz took the counterintuitive approach of quickly acknowledging errors in their pricing models.

Scale 178

Scale Sales Hiring Scaling Headcount 178

TechEmpower SaaS

DECEMBER 11, 2023

Communication: Evaluate their communication style. While beneficial, some project managers hinder effective communication. How does the percentage of their projects launched on-time and on-budget compare to upfront estimates? Is there a project manager? An account manager? Will you have direct access to a lead developer?

Software Development 443

Software Development Development Software Review Software 443

SaaStr

JANUARY 28, 2025

Future of SaaS Pricing and AI Adoption Headwinds The future of SaaS pricing involves more outcome-based pricing, as it reflects the value created for customers. The focus on the customer is critical when creating new categories, and educating and positioning these categories can be challenging.

AI Search 244

AI Search AI Artificial Intelligence Technical Review 244

Clouded Judgement

MARCH 21, 2025

Price undisclosed but sounds like >$300m DataStax acquired by IBM. Price undisclosed but sounds like >$1B M&A has followed an interesting arc over the last ~20 years. Some highlights: Wiz acquired by Google for $32B Ampere Computing acquired by SoftBank for $6.5B Moveworks acquired by ServiceNow for $2.9B

Cloud 188

Cloud Pricing Payment Features Subscription 188

User Pilot

JULY 7, 2024

Wondering which customer communication management software is ideal for enhancing customer interactions in your SaaS product? In this article, we examine what customer communications management software is and what to look out for when selecting one. Respond.io – best customer communications software for B2C companies.

Communication 105

Communication Software Review Software Management 105

Subscription Flow

DECEMBER 10, 2024

Changing customer expectations, digital advancement, and transforming market trends call for a price discipline. Fair and competitive pricing, especially in the SaaS arena has emerged as a strong requirement for businesses looking for operational stability. What is Dynamic Pricing SaaS? 7 Types of Dynamic SaaS Pricing 1.

Pricing 52

Pricing SaaS Customer Lifetime Value Payment Features 52

Buffer Resources

MARCH 25, 2024

We dealt with it a couple of years ago when our packaging manufacturer shut down, and the rest of the industry prices had gone up nearly 200 percent. So, I looked for other areas where I could reasonably adjust prices to make up the difference. We also realized that a lot of our events were under-priced. Here’s how.

Communication 109

Communication Pricing Business Branding 109

The Daily Egg

MAY 31, 2021

Its service plans offer the fundamental features you need to communicate and collaborate at a price growing businesses can afford. Vonage is an all-in-one VoIP provider that takes on a minimalist approach. Add-on features like toll-free numbers, voicemail-to-text, and paperless fax can be purchased as needed.

Pricing 317

Pricing Communication Business 317

SaaStr

JUNE 20, 2021

Meet Klaviyo –– a heavyweight industry player in the next generation of eCommerce and customer communication. Pricing & Selling Strategy. When it came to pricing, Klaviyo decided to pursue a value-based model instead of a cost-based model. This allows you to price at a premium. . billion valuation.

Scale 313

Scale Marketing Consulting Pricing 313

SaaStr

JUNE 29, 2023

As buyers grapple with expanding technology, higher prices, and a need for efficiency, SaaS companies need to deliver what their audience is looking for to win in the market. The Year of the Price Hike In 2023, companies face a hard reality –– SaaS prices are rising. Why are SaaS Prices Increasing? weakest link.

VP of Engineering 293

VP of Engineering Trends Cybersecurity Sales Hiring 293

Tom Tunguz

OCTOBER 11, 2023

But more important, the sales pitch must also change (in addition to the pricing/packaging). Confluence, the internal communication tool, targets managers & leaders. The first is the clear demand from customers seeking security & compliance features. Most businesses transitioning will feel this component of the evolution.

Benchmarks 309

Benchmarks compliance Engineering Pricing 309

User Pilot

NOVEMBER 7, 2024

Velaris – pricing is only available upon request. Catalyst – pricing is only available upon request. Gong.io – pricing is only available upon request. Gong.io – pricing is only available upon request. Gainsight – pricing is only available upon request. G2 rating : 4.4 G2 rating : 4.8

Customer Success 105

Customer Success Enterprise Software Review Startup 105

SaaStr

DECEMBER 16, 2022

In their outbound efforts, when Rippling team members emailed CEOs and founders of tech companies, they communicated how their offering wasn’t just another HR solution. Effective communication highlights a problem your customer base may still need to recognize. Dynamic pricing: Increase pricing periodically until you meet friction.

Outsourcing Services 282

Outsourcing Services Scale Sales Hiring Outsourced Development 282

SaaStr

OCTOBER 10, 2022

Jon Perera, CMO at Highspot, says the place to start is sales and marketing alignment—a system that aligns strategy, communication, execution, and goals between the two departments. “Sales and marketing alignment is a terrific place to figure out and improve efficient growth.” . How do you go about driving efficient growth? .

Scale 325

Scale Sales Hiring Venture Capital Marketing 325

Tom Tunguz

MARCH 24, 2020

As colleagues communicate more ideas online, companies will have to secure these thoughts to protect their intellectual property. And could online learning create a better learning experience at a fraction of the price, changing the return on investment calculations for going to college?

Software Review 361

Software Review Technical Review Entertainment Outsourced Development 361

SaaStr

DECEMBER 2, 2021

16 SaaStr 209: The 3 Components To Successful SaaS Pricing, Lessons From Seeing Zendesk Scale From 12 to 2,000 and How To Ensure Successful Cross-Functional Communication with Amanda Kleha, Chief Customer Officer @ Figma. #15

Scale 310

Scale Benchmarks Enterprise Leadership 310

SaaStr

SEPTEMBER 28, 2024

If you’re going to miss your quarter, communicate this early and come prepared with a plan to address it. Also focus on identifying areas where you can outperform competitors, whether it’s in pricing, onboarding efficiency, or unique features. When facing difficulties, don’t hide or sugarcoat them.

Technical Review 298

Technical Review Sales Hiring Sales Recruiting Revenue 298

SaaStr

AUGUST 2, 2024

Next, they had an external audit to see if pricing was ready for Enterprise. What they learned and implemented from this was lower pricing for teams and higher pricing for Enterprise. From there, you have to align sales and marketing communications as much as possible. Be able to respond to trends as early as possible.

Scale 283

Scale Sales Hiring Sales B2C 283

SaaStr

MAY 3, 2023

Communicating Expectations To Leaders You must provide tangible, measurable behaviors and expectations for your leaders when you have high standards. This might be an unpopular opinion, but when you do pricing in enterprise, you should be comfortable with every other customer knowing what you’re paying. So we’ll say it again.

Sales Hiring 250

Sales Hiring Scale Pricing Customer Success 250

User Pilot

OCTOBER 19, 2024

Unlike traditional businesses, most SaaS businesses operate the subscription pricing model. Transparency : The company is open and honest about product prices, updates, and changes. Over time, consistently satisfied customers also become advocates of your product and are less sensitive to price changes.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

Payrix

FEBRUARY 4, 2025

Authentication The process of assuring that data has come from its claimed source, or a process of corroborating the claimed identity of a communicating party. Voice authorization An approval response obtained through interactive communication between an issuer and an acquirer or the International Automated Referral Service.

Payment Services 147

Payment Services Merchant Services Payment Solutions Payment Methods 147

SaaStr

OCTOBER 10, 2023

Let’s look at the pros and cons Founder-led Sales Pros: Flexibility as a founder in terms of how you craft messaging, pricing, etc. Early first-hand knowledge leads to rapid fixes to the product, pricing, and packaging. You need to put a lot of thought into how you structure pricing, compensation, etc. What are the North Stars?

Scale 277

Scale Sales Hiring Scaling Sales 277

SaaStr

MARCH 24, 2021

Sales CRM — Software used to streamline pipeline management and safely store customer information, communicate with prospects, and drive more sales. Contacts — People within a group who you communicate with, which includes personal information such as phone number and email. Deals — Potential sales opportunities. Contracting.

Sales Hiring 318

Sales Hiring Startup Sales Outsourced Development 318

SaaStr

JULY 1, 2024

Everything you have now will probably look different upmarket, including pricing. Pricing is a big one. You have your pricing strategy for down-market customers, such as how you price the bundle, packaging, etc. You want to test pricing by going to the market and seeing if it works. It’ll also likely be wrong.

Sales Hiring 300

Sales Hiring Scale SMB compliance 300

Chart Mogul

NOVEMBER 11, 2024

Penetration pricing sounds like a no-brainer for new businesses: come in with the lowest price, attract customers, raise the price later, and watch your revenue grow. Let’s break down what penetration pricing really is, the pitfalls it can bring, and how to use it the right way. What is penetration pricing?

Pricing 40

Pricing SaaS ChatGPT Scale 40

Andreessen Horowitz

MARCH 22, 2024

We’re in the very early days of genAI and until adoption curves and costs stabilize, there won’t be any tried-and-true pricing or packaging frameworks. We’ve also seen some companies use their genAI feature as an upsell lever to increase conversion to a higher pricing tier or cover part of the cost of serving genAI.

Generative AI 123

Generative AI B2B Pricing AI 123

SaaStr

NOVEMBER 23, 2022

You don’t have to get a deal at any price—at the cost of yourself, your team, or your customers. Do it with accountability, alignment, transparency, and sufficient communication. Communicate frequently with your team—formal and ad hoc. .” – Michelle Adams. It’s another instance of trusting the process. Key takeaways.

Underperforming Technical Team 313

Underperforming Technical Team Leadership Outsourced Development Finance 313

User Pilot

OCTOBER 10, 2024

The purpose of these questions is to help Slack understand how you will use the platform—whether it’s for a small team project or an entire company communication hub. It also works well because it mirrors the core value of the tool: real-time, team-based communication. What can you learn from Slack?

Onboarding 105

Onboarding SaaS Software Communication 105

SaaStr

DECEMBER 29, 2022

Raising prices may or may not work for you. Do a better job communicating with your investors. If you ever want any more help from your VCs and other investors, you have to communicate. Best case, your happy customers buy more from you. Worst case, they still use it and are happy, and churn less. A related post here. #6.

Sales Hiring 292

Sales Hiring Venture Capital Healthcare Communication 292

Tom Tunguz

DECEMBER 29, 2021

Separately, emotional granularity, possessing an ample lexicon of different feeling-words, forms the essence of effective communication. Rather fury is something we define and create in our brains individually. A Man for All Markets.

Government 276

Government Finance Engineering Innovation 276

User Pilot

NOVEMBER 14, 2024

These are available at the checkout at discounted prices. Customer expansion through user-based and usage-based pricing plans The final way to drive customer expansion is through user-based and usage-based pricing tiers. Notion drives customer expansion through user-based pricing. Path analysis in Userpilot.

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

User Pilot

SEPTEMBER 1, 2024

Looking for SaaS pricing examples to get inspiration for your own strategy? In this piece, we’ll explore different pricing models and go over some brands that implemented these in real life. Hopefully, by the end of the article, you’ll have ideas on how to design a pricing strategy that contributes to product growth.

Pricing 104

Pricing Strategy SaaS Scale 104