User Pilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Apart from testing the demand for the product, idea validation helps teams assess if they have the necessary expertise and resources to build the product. Let’s get straight into it!

Underperforming Technical Team 98

Underperforming Technical Team Social Media Scale Interviewing 98

ProfitWell

AUGUST 18, 2020

In this new business model, customers hold the power--they expect better service, better products, better experiences, and better prices from companies they purchase from. The risk to switch is so low that one survey found that 63% of DTC customers leave after one poor customer experience. The New Customer-First Paradigm.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 157

Scale Payment Services Payment Methods Scaling 157

User Pilot

FEBRUARY 17, 2022

Continuous discovery is the process of conducting small research activities through weekly touchpoints with customers, by the team who’s building the product. In other words, it’s a mindset of developing a cadence of having conversations with your customers and getting regular feedback from them. The product team and the trio.

Sales Recruiting 98

Sales Recruiting Underperforming Technical Team Interviewing Artificial Intelligence 98

SaaStr

JANUARY 14, 2020

We had run around the world and we would show up to a company using technology in some interesting way and we would teach them for four, maybe five days straight, and that was our business model. We were also teachers, we taught in the classroom, so we knew how to teach the first courses. We said, “Well, we think we can do that.

B2B 173

B2B B2C Scale New CTO 173

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. How you should think about building a sellable business. Jump to highlights.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

FastSpring

JULY 11, 2024

In this episode of Growth Stage, we interview Sahil Patel of Spiralyze about his thoughts on: Special considerations for B2B CRO. Podcast Full Interview: Audio Listen online or find it on more podcast services. We’re human beings with, we come with baggage, good baggage, bad baggage, prior experience, a perspective.

B2B 169

B2B Scale Underperforming Technical Team Sales 169

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. They also manage finances and supervise one or more engineering teams. What is a SaaS business model? Average salary: $192,383/yr. Average salary: $151,254/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Kellblog

MARCH 11, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by following set of beliefs. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations. Interview customers.

Underperforming Technical Team 103

Underperforming Technical Team Sales Hiring Consulting Forecasting 103

User Pilot

MAY 30, 2023

Put simply, user personas impact your entire business model. There are four steps to creating a user persona for your business: Conduct extensive user research to learn who your ideal user is and why they use your product. User interviews Website analytics Product analytics , and more. User persona example for Userpilot.

Social Media 98

Social Media Interviewing Underperforming Technical Team Product Marketing 98

Tom Tunguz

OCTOBER 24, 2021

And as Travis mentioned, we’ve had lots of great recent guests, Hollie Wegman, CMO at Segment, Adam, the head of developer relations at HashiCorp, G.C. Over the past seven years, she’s been responsible for scaling Stripe’s worldwide business operations. Her team loved working for her. COO, what does it mean?

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

Sales Hacker

OCTOBER 13, 2020

Managing a technical team as a non-technical person [24:13]. Okay, it’s not that easy, but Sapper Consulting has built REGIE to keep the promise of sales enablement alive and keep your team doing what they do best, which is winning. Now, without further ado, let’s listen to this interview with Ryan Walsh.

Marketplace as a Service 111

Marketplace as a Service CTO Hire Sales Recruiting Scale 111

SaaSX

FEBRUARY 26, 2020

Don’t entrust your product to a third-party representative unless your current business model can stand on its own two feet all by itself and, perhaps more importantly, can prove its own viability. Proven techniques for training: Onboarding a new partner means you’ll effectively be onboarding an adjunct sales team.

Outsourcing Services 93

Outsourcing Services Strategy Underperforming Technical Team Technical Advisors 93

Intercom, Inc.

FEBRUARY 4, 2021

Adapting to remote work and eschewing business travel has forced a change – the events of the last year has already fundamentally changed how and where we do business. There’s opportunity in change, already this serial entrepreneur is looking at new business models born out of the current situation.

Transportation 183

Transportation Business Travel Underperforming Technical Team 183

OpenView Labs

MAY 20, 2021

The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. The question becomes: “Who do I want on my team—and why?”. I’ll often start interviews with a simple “What’s your why?”, Simon Sinek.

Scale 98

Scale Underperforming Technical Team Headcount Software Review 98

User Pilot

MAY 30, 2025

Ive also included the key metrics I track and recommend for every product team. My process for choosing the right mobile app metrics Now, lets get straight to business and go over my process for choosing metrics that help you derive actionable insights. Then, answer the question: What does success look like at each step?

Mobile 89

Mobile Metrics Customer Lifetime Value Software Review 89

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? Leveraging customer insights across your business.

Customer Success 177

Customer Success Scale Sales Hiring Strategy 177

Sales Hacker

MAY 24, 2021

We get the best results when both the sales and the marketing teams’ content is based around the customers and their desired outcomes. We can’t do this without a shared effort from Sales and Marketing running customer development and jobs-to-be-done interviews. Alex is the boss. Their primary concern is growth and making money.

Sales 94

Sales Marketing Underperforming Technical Team Social Media 94

SaaStr

DECEMBER 31, 2019

With the complexity of multiple stakeholders and the increasing purchasing influence of end users, the bar is higher than ever for enterprise UX as companies pioneer business models beyond traditional SaaS. She founded Box’s growth team as well as the product operations team. So Bela, you founded the growth team.

Enterprise 162

Enterprise Underperforming Technical Team Scale B2B 162

SaaStr

AUGUST 20, 2019

Well, you guys have probably all read Sameer’s bio and his resume and heard about the SendGrid Twilio journey, but I think the reason why I wanted to do this interview with him is because there’s some things that people don’t know about Sameer, which I think are interesting to note. We had a great easy-to-use pricing model.

Scale 150

Scale Acquisition Scaling Sales Hiring 150

OpenView Labs

MAY 13, 2021

While most companies possess enough market knowledge to predict or anticipate which customer segments are their most profitable, the leaders of those businesses also know that scaling a business is not best left to guesswork or instinct. If best current customer segmentation is done right, however, the business benefits are numerous.

Scale 94

Scale Underperforming Technical Team Technical Review Software Review 94

Navint

FEBRUARY 20, 2019

Earlier this year, we welcomed Sean Joyce to the Navint team. Sean has over 15 years of expertise in recurring revenue technologies, most recently hailing from Salesforce where he was a senior member of the product marketing team responsible for Salesforce CPQ & Billing. What made you want to be a part of this consultancy?

Payments 53

Payments Technology Scale Revenue 53

Totango

JULY 18, 2018

Customers often turn to Customer Service or Customer Support teams for help throughout the customer journey. With the right tools, Customer Support teams can become agents of Customer Success, and their work can lead to increased customer satisfaction, customer retention, and bottom-line growth. The current state of Customer Support.

Customer Support 57

Customer Support Customer Success Retention Underperforming Technical Team 57

SaaStr

FEBRUARY 26, 2019

And we were about a $50 million sales run rate, but I’d never done a media interview. Ryan Smith: So the first media interview or press release we did, we said, “Hey, we’re raising a series A round, and Julie Bort from Business Insider got on the phone and was like, “How old are you? Ryan Smith: No.

Acquisition 155

Acquisition Sales Recruiting Scale Sales Hiring 155

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. I also interviewed dozens of SaaS founders and marketers to understand the main factors behind high SaaS churn rate. Richman’s former company was Halp, a help desk for operations teams.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Do you need to improve team communication? Check Slack. Online meetings?

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

OpenView Labs

MARCH 27, 2020

Whether your company has paused hiring, is still hiring or will be in the future, having the right people for your business and stage will always be a priority. Building an effective (and committed) enterprise sales team for the long haul starts with the people you hire. So, yes, building the right team is absolutely key.

Sales Hiring 59

Sales Hiring Enterprise Underperforming Technical Team Scale 59

SaaStr

JULY 8, 2020

I will tell you how many COs I’ve talked to that say, “I’ll come to SaaStr, but I don’t want my series B or series C VC interviewing me,” which is sort of interesting. Personally, our team has been holding back a little bit. Jason Lemkin: Together as a team, right? Aileen Lee: And hi, everyone.

Investment 204

Investment Technical Review Part-Time VPE Development Team Review 204

OPEXEngine

DECEMBER 23, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by the following set of beliefs. First, some SaaS companies deliberately run with a low set-up product, little to no services, and a customer success team that takes care of implementation issues. Interview customers.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

Sales Hacker

DECEMBER 30, 2019

Justin helped build the sales team in ZocDoc. He then went on to help build PatientPop to over 60 million in recurring revenue and now he’s consulting to SMB businesses. Now, without further ado, let’s listen to this interview with Justin Welsh. Today on the show, we’ve got Justin Welsh. Outreach has your back.

Sales Hiring 53

Sales Hiring Revenue Scale Underperforming Technical Team 53

How To Buy Saas

DECEMBER 1, 2020

In saas marketing, you generally use online marketing strategies to generate more leads and conversions in your saas business. In all cases, it will always be an online business model hence digital marketing is considered to be the best saas marketing strategy. Get a webinar or interview session plan with your industry expert.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

Navint

MAY 21, 2019

That was the focus on the morning keynote led by our own Jeff Wissink and featuring an interview with Jay Fulcher, CEO of Zenefits. He said he was intrigued by the compelling business problem that Zenefits was trying to solve and that end-customers found immense value in the platform. What got us here won’t get us there,” he said.

Scale 45

Scale Revenue Underperforming Technical Team Sales Hiring 45

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. Soren: This was 2003, and I was working as Head of Business Development for a web engineering company in Boston. We kicked the idea around and launched Working Planet two weeks later. Geoff: 50%-95%!

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

Chart Mogul

SEPTEMBER 15, 2023

The SaaS Business Model & Metrics: Understand the Key Drivers for Success by David Skok, Matrix Partners SaaS Metrics — 201 A slightly deeper dive into SaaS industry metrics. We trust leaders to make decisions on what tools they need to get the most out of their teams. Keep an eye out as we will be making regular updates.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Sales Hacker

OCTOBER 15, 2018

This week on the Sales Hacker podcast, we interview well-known SaaS executive & Gainsight CEO, Nick Mehta. If you missed episode 28, check it out here: PODCAST 28: How High Growth SaaS Companies Build and Lead Sales Teams w/ Chris Degnan. Aircall is a phone system designed for the modern sales team. What You’ll Learn.

Customer Success 56

Customer Success Scale Underperforming Technical Team Retention 56

Sales Hacker

APRIL 21, 2020

Now, without further ado, let’s listen to this interview with Jim Sharpe. But we’re fortunate in, to some degree, because of the nature of our business model. We had an early glimpse into what was coming because of the events business. We assured the team of the strength of our company.

Scale 80

Scale Underperforming Technical Team Outsourced Development Communication 80

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model cant survive if you keep on acquiring new custo mers but the old ones keep on walking away. I also interviewed dozens of SaaS founders and marketers to understand the main factors behind high SaaS churn rate. Richmans former company was Halp, a help desk for operations teams.

SaaS Payments 52

SaaS Payments Payment Methods Churn Payment Services 52