SaaStr

FEBRUARY 22, 2023

Despite all the advancements in technology, creating a product with a great user experience remains challenging. Many companies believe excellent product design comes from hiring the best engineers and signing up for the latest software instead of building from the users’ perspectives.

CTO Hire 249

CTO Hire CTO Payment Methods Payment Solutions 249

SaaStr

JANUARY 11, 2024

We had a great one last week with Erica Brescia, Managing Director at Redpoint Ventures. This week we’re focusing on Mark Roberge, Co-Founder and Managing Director at Stage 2 Capital! #1. Mark Roberge is a Co-Founder and Managing Director at Stage 2 Capital and a Senior Lecturer at the Harvard Business School.

Technical Review 284

Technical Review Scale Management Sales Hiring 284

Intercom, Inc.

SEPTEMBER 29, 2022

Our product principles are deeply embedded in Intercom’s culture. Over the years, they’ve helped us keep teams aligned, create products our customers love, and guide our decisions through every roadmap, every strategy meeting, and every onboarding. Today, we’re going to tackle two more.

Engineering 129

Engineering Onboarding Development Strategy 129

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?

Data 92

Data Finance Enterprise Interviewing 92

SaaStr

MARCH 20, 2021

Account management? Selling a product without an established brand, at least a mini-brand in its niche, is different. Do you or at least can you believe in the product? Not everyone is ready for highly technical or highly verticalized sales in the early days of a start-up’s life. And vice-versa. This is #1.

Sales Hiring 344

Sales Hiring Underperforming Technical Team Branding Pricing 344

User Pilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? From the moment they learn about the product until they complete a desired action, like a demo booking, and beyond. Focus on their JTBDs, pain points , and gains from using your product. Userpilot is a product growth platform.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

SaaStr

JULY 20, 2022

profile/background, hiring criteria, onboarding) and then apply a standard process (tools and ongoing training, sales process and methodology) that leads to a standard output (productivity and attainment). Hire because you think your new team will be productive, not because you need them to hit a plan number. Key Takeaways.

Scale 203

Scale Technical Advisors Sales Hiring Technical Review 203

SaaStr

DECEMBER 7, 2022

You’ve built your core product, and customers love it. And if so, how do you build a compelling platform that empowers users to customize their product that serves specific needs? Sometimes, a business thinks of platforms as a way to simply bandage gaps in its core product. So is it time to build a platform? Key Takeaways.

Enterprise 212

Enterprise Management Consulting Scaling 212

SaaStr

FEBRUARY 28, 2024

They were building a Quickbooks type product but there was no crazy exit. Ridge Ventures’ fund is $180M, and they’re deploying aggressively across the Enterprise stack — from data intelligence to management to next-gen SaaS. Not every founder will be technical or product savvy, and not every founder will be a salesperson.

B2B 216

B2B Enterprise Communication Technology 216

SaaStr

FEBRUARY 7, 2023

with Yamini Jain, Co-founder at Global roots inc How to manage a SAAS startup effectively? with Dumindu Tennakoon, General Manager at appiGo International Pvt Ltd How to achieve more with OKRs? Straight from a SaaS CCO with Yellow.ai’s CCO with Shekar Murthy, Chief Customer Officer at Yellow.ai

VP of Engineering 254

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 254

SaaStr

OCTOBER 12, 2020

Nick has vast experience when it comes to B2B and B2C, which is why we asked them to share their best tips for growing product and engineering orgs from 0 to IPO. When founders are starting companies, it’s crucial to have product-market fit. 3 Take into consideration technical debt & concern from engineering.

Engineering 242

Engineering Part-Time VPE Scale B2C 242

SaaStr

MARCH 12, 2024

Talent + Asset — Taking everything t o expand the business or some core piece of the product. Or integrate the features into an existing product, which is an acquisition of the product. You have to be able to pass a technical review, do or build what you said you would, and pass diligence on usage and revenue.

Software Review 234

Software Review Technical Review Acquisition Scale 234

SaaStr

DECEMBER 5, 2023

As Managing Director of Salesforce Ventures, Nowi Kallen , shared at last week’s Workshop Wednesday, there are five main challenges of moving upmarket and tips to follow if you want to succeed at Enterprise sales in today’s macro environment. Most founders want to expand their TAM. All of these components will ultimately drive your valuation.

Scale 199

Scale Enterprise readiness compliance Enterprise 199

SaaStr

DECEMBER 12, 2023

Traditional Sales Teams Vs. Modern Sales Teams Traditionally, most people learned to sell by taking a product, showing the sales team with a demo of how to use it, and then sending them off to sell it. This can lead to making changes to the product, longer sales cycles, and not focusing on the right customer for your product.

Point of Sale 259

Point of Sale Forecasting Technical Review SMB 259

User Pilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works.

Software Review 103

Software Review AI Search SaaS Technical Review 103

SaaStr

AUGUST 25, 2022

Our breadth and depth of expertise and A-SCEND, our proprietary compliance management platform, enable you to assess against the leading cybersecurity compliance frameworks important to your business – with one partner. Appcues makes it easy to measure and improve product adoption—without a developer.

Cybersecurity 210

Cybersecurity Scale compliance Subscription 210

SaaStr

JANUARY 16, 2023

Let’s list the reasons why a successful sales rep might still fail at your startup, even one with a great product: They’ve only sold with a strong brand behind them. They’ve only sold a product somewhat easier to sell. From RevOps to collateral to a manager above them to SDRs feeding them deals.

Sales Hiring 275

Sales Hiring Startup Underperforming Technical Team Branding 275

SaaStr

MARCH 23, 2023

Chargebee is a recurring billing and subscription management tool that helps SaaS and SaaS-like businesses streamline Revenue Operations. around the world to let you automate recurring payment collection along with invoicing, taxes, accounting, email notifications, SaaS Metrics and customer management.

Payment Features 207

Payment Features SaaS Payments Payments Payment Methods 207

Totango

AUGUST 5, 2021

In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. We’ll consider a variety of issues that can cause communication difficulties, ranging from misunderstandings to money to technical barriers. Technical Problems.

Communication 118

Communication Technical Review Strategy Technology 118

SaaStr

APRIL 12, 2023

There are two approaches you can take with the platform layer: Developer Tool/API Managed Enterprise Service Large businesses will gravitate toward bespoke models to their specs. In the short term, more money will go toward managed enterprise services, but there is an opportunity for tremendous growth with dev tools and APIs in the long term.

Generative AI 190

Generative AI AI Machine Learning Artificial Intelligence 190

Totango

DECEMBER 20, 2023

These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers. With our last tool, everything was complicated, overly technical, and buggy. The onboarding experience was in-depth and thorough.

Software Review 109

Software Review Technical Review User Experience Enterprise 109

SaaStr

SEPTEMBER 19, 2022

SaaS businesses are discovering that customers choose and recommend them based not on flashy marketing or super fancy product features but on the experience of engaging with the company and the value it delivers. Ten years ago, customer success was described in relation to other functions like support or account management.

Sales Hiring 247

Sales Hiring Customer Success Scaling Construction 247

Tom Tunguz

DECEMBER 28, 2021

Here are my predictions for 2022: Web3 consumer products go fully mainstream with more than 35% of Americans, about 100m people, engaging with them by 2023. GPT-3 and BERT infuse software massively reducing repetitive work and unlocking huge productivity gains. Product-led growth becomes the standard GTM and infrastructure companies.

Scale 266

Scale Blockchain Banking Machine Learning 266

SaaStr

OCTOBER 17, 2022

Whatever the title, whoever is managing the CS team needs to have experience with renewals. At 4-5 CSMs, you’ll be ready to hire a manager. technical onboarding vs contract negotiation) early on. Usually, by the time you hire your first manager. Split out specialist functions (i.e.

Customer Success 230

Customer Success Sales Hiring Scale Leadership 230

SaaStr

OCTOBER 24, 2022

WorkOS CEO Michael Grinich, Developer Success Manager Betsy Calender, and VP of Developer Experience Zeno Rocha share how to price your product for developers, how to market it to developers, how to how to support them as they scale and use the products. Product-led growth is a popular topic these days.

Underperforming Technical Team 189

Underperforming Technical Team Outsourced Development Development Part-Time VPE 189

User Pilot

JUNE 29, 2023

This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. TL;DR User documentation describes any kind of helpful material intended for the user of a product. But great documentation doesn’t happen by accident.

Management 98

Management Technical Review Software Review Customer Support 98

CloudGeometry

MARCH 22, 2022

When developing a SaaS product plan, it’s important to recognize two foundational principles. The challenge is to build common ground between business and architecture so as to translate business assumptions into critical technical solution inputs. First, SaaS is a business strategy, not a technology strategy.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Subscription Flow

APRIL 23, 2024

Invest in the right billing and subscription-management software to automate your workflows after carefully assessing three of the best options in the market. Understanding Paddle in 2024 Catering to more than 3000 SaaS clients in over 200 markets, Paddle is a market-leading billing and revenue management software.

Payment Solutions 79

Payment Solutions Payments Payment Services SaaS Payments 79

Subscription Flow

FEBRUARY 2, 2024

This blog is centered around Asana integrations with SubscriptionFlow and in general the best Asana integrations. Asana, however, is a cloud-based software for project management that helps with teamwork and work organization. In this blog, keeping all this mind, we will look at some of the top Asana integrations with SubscriptionFlow.

Payments 59

Payments Payment Services SaaS Payments Payment Features 59

Frontegg

DECEMBER 14, 2021

Founder of Bulldog Mindset, Technical Adviser at Health Hero 43.4K His Simple Programmer blog, a place that’s already frequented by thousands of developers, is a mandatory bookmark. #2 Wes Bos is the creator of a prominent online course that teaches non-technical people about CSS and JavaScript coding. followers on LinkedIn.

Development 130

Development Technical Advisors Web Development Web Developers 130

Totango

MARCH 8, 2022

In particular, be aware of any community guidelines regarding product promotion. Some communities may allow direct product promotion under certain conditions, while others may only allow indirect promotions, such as linking to your site in a profile. Support CS managers with information and advice from the community.

Customer Success 116

Customer Success Technical Review Social Media Underperforming Technical Team 116

Buffer Resources

JANUARY 20, 2023

A product launch can generate a lot of conversations with our customers. We want to be ready to handle that ticket volume, quickly answer any questions about any nuance of the new feature, and effectively channel feedback to the product teams that built it. There's lots of excitement and a lot to celebrate.

Technical Review 102

Technical Review Engineering Customer Support Communication 102

SaaStr

OCTOBER 2, 2023

While we try and make it easier for sponsors and manage all the various union, health inspector, County, Fire Marshall, and venue rules – it can be a bit overwhelming to navigate and manage. Second, there are a lot of rules and regulations to follow to bring in an activation.

Trends 233

Trends New CTO CTO Data 233

SaaStr

JUNE 6, 2022

Plaid builds the infrastructure that empowers consumers to digitally interact with and manage their bank accounts. In 2019, they also acquired Quovo, a company that focused on investment accounts, to make it easier for consumers to manage their investments. We definitely don’t.

Banking 251

Banking Scale Acquisition Interviewing 251

SaaStr

FEBRUARY 9, 2024

In this latest episode of CRO Confidential , Sam Blond, Partner at Founders Fund and former CRO at Brex, sits down with the CRO of Zapier, Giancarlo Lionetti (GC), to chat about Product-Led Growth (PLG) and Go-To-Market (GTM). In a product-led growth strategy, the product serves as the focal point of your company’s marketing and strategies.

Scale 275

Scale Sales Hiring Sales Marketing 275

SaaStr

SEPTEMBER 29, 2022

Product-led growth (PLG) is the consumerization of software—a strategy B2B software companies can learn from growth teams at successful consumer tech companies. . Stage 2 Capital’s Co-Founder and Managing Director, Mark Roberge, breaks down what a consumer tech growth team looks like and how they operate. Free user acquisition.

Technical Review 255

Technical Review Technical Advisors Scale Compensation 255

SaaStr

FEBRUARY 27, 2023

Moving from self-service to enterprise As your product improves, your user demands change, requiring a revamp of the business model to satisfy high-paying customers. Next, Storyblok tested different channels that could help them advance their product. A way of onboarding new employees and equipping them with the right tools.

Scale 203

Scale Sales Hiring Sales Recruiting Scaling 203