ChurnZero

DECEMBER 9, 2020

If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog.

Customer Success 98

Customer Success Consulting Churn Trends 98

Neil Patel

NOVEMBER 7, 2022

Have you ever wondered how to make money blogging about the things you love? What if I told you it’s possible to write about your passions and make money with a blog? Let’s talk about how you can make money blogging. Blogging is not dead , and it’s not too late for you to start one. Why Do Some Blogs Fail to Make Money?

Branding 80

Branding Education Revenue Engineering 80

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. As well as their actionable customer success platform they provide a widely respected blog. Intercom Blog.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Scale Technical Review AI Search 52

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

User Pilot

APRIL 30, 2024

Marty Cagan is a popular name in the product management world. In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. If you’re interested in learning more about Marty, including his background and top blog and podcast recommendations, continue reading ahead.

Management 105

Management Underperforming Technical Team Innovation Generative AI 105

SaaStr

AUGUST 19, 2023

Is a good product enough to win in the market today? In a world where traditional marketing is losing its edge and products are struggling to stand out, a thriving community is your biggest asset. We recommend them to any B2B company that is looking to launch or streamline its podcast production.

Software 193

Software Business Social Media Government 193

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Customer Success Operations 101: Drive Productivity with Purpose, People, and Process. Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. 11 th Fastest Growing of G2 Products.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

User Pilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. Book a demo now to get started.

User Experience 105

User Experience Engagement Trends Churn 105

Subscription Flow

APRIL 18, 2024

In such a scenario, what subscription-based businesses like these dating apps usually do is they redirect their energies into improving their customer lifetime value by reworking their customer engagement model. Understanding the importance of engaging subscribers 2. It is measured using various metrics.

Engagement 84

Engagement Customer Lifetime Value Revenue Subscription 84

Blulogix

MARCH 24, 2024

Customizing Engagement Across Segments: Personalized Interactions: Develop engagement strategies that are finely tuned to the distinct characteristics and needs of various customer segments, ensuring that support and guidance are both relevant and impactful. Recurring & Usage Billing Navigating the Maze of Customer Success: 1.

B2B 86

B2B Subscription Payment Features Customer Success 86

User Pilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. TL;DR A resource center provides tailored content to aid users in problem-solving your product. Then, you’ve come to the right place!

AI Search 105

AI Search Software Review SaaS AI 105

User Pilot

MAY 1, 2024

Are you planning to build a community for your product but are intimidated by the amount of work needed? Building a community is no walk in the park, but creating a brand community around your product can be easy and even fulfilling as long as you stay focused on your goals. That’s understandable!

Branding 102

Branding Social Media Acquisition Advertising 102

The Marketing & Growth Hacking Publication

FEBRUARY 11, 2019

Credit: Nethority Apart from the social media boom, if there’s anything in the 21st century that has catalysed our transition to the internet, it is blogging. Bearing that in mind, many websites have a blog section to engage users and solve their queries. At the end of the day, what attracts readers is relatable content.

Social Media 40

Social Media Growth Hacking Entertainment Trends 40

FastSpring

APRIL 18, 2024

Steps taken by our support team to accomplish these goals included customer journey mapping, engaging with customers one on one, integrating artificial intelligence in our support processes, and even implementing interdepartmental service level agreements (SLAs). Need FastSpring assistance?

Artificial Intelligence 78

Artificial Intelligence Customer Support Engagement Technology 78

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. TL;DR Customer retention is the ability to keep your customers actively using their products. It keeps the product fresh and users engaged.

Retention 111

Retention Metrics Strategy Scale 111

User Pilot

DECEMBER 10, 2023

Are you a product-led or sales-led kind of SaaS? Or perhaps you’ve managed to marry the two strategies and embraced product-led sales? If not, but you’d like to learn more, then why not watch the talk that Ben Williams , known as the Product-Led Geek, delivered at the recent Product Drive hosted by Userpilot?

Scale 105

Scale Sales Software Review Retention 105

Buffer Resources

FEBRUARY 5, 2024

And the ability to understand and harness it dark can provide valuable insights into what’s driving engagement, referrals, and what your audience wants out of your content. We keep a host of sharing options on every article on the Buffer blog.   Why is dark social so important?

Social Media 102

Social Media Branding Engagement Strategy 102

Buffer Resources

APRIL 11, 2024

What’s your most popular newsletter or blog? They even generate ideas and blog content, saving staff time to focus on emotional appeals and donor relations. Quickly send video messages to engage your supporters. Add closed captions or use the built-in AI bot to generate blog content, social posts, quotes, or summaries. 

Technical Review 112

Technical Review Startup Social Media Marketing 112

User Pilot

FEBRUARY 26, 2024

And how to do it with available product analytics solutions? TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. Start building your marketing conversion funnels but creating all product user personas.

Marketing 105

Marketing Sales Funnel Forecasting Customer Lifetime Value 105

Buffer Resources

MAY 2, 2024

  Start with research, like reading this blog post and the 6 ideas that follow.   Facebook and Instagram offer variations of the revenue split model, however, payments are based on engagement.   The good news is that this isn’t where your ambition fizzles out. This is where you tap into your resourceful nature. 

Payments 79

Payments Payment Methods Social Media AI Search 79

User Pilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? From the moment they learn about the product until they complete a desired action, like a demo booking, and beyond. Focus on their JTBDs, pain points , and gains from using your product. Userpilot is a product growth platform.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

User Pilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. Introduce interactive walkthroughs and adoption tooltips to increase engagement. This translates into improved engagement and an overall good first impression.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

Buffer Resources

APRIL 22, 2024

Unlike traditional startup founders who seek to grow headcount and scale a product, solopreneurs often are the product. For example, if you create a blog post, flip the same content into a 10-tweet thread covering the biggest takeaways from the article. For these folks, reaching scale means maximizing their book of business.

Social Media 103

Social Media Scale Growth Hacking Headcount 103

User Pilot

JULY 31, 2023

What does a product marketing manager (PMM) do? Chances are you already know their broad responsibility is to develop and implement a marketing strategy roadmap for a specific product. TL;DR The product marketing manager role (PMM) is primarily responsible for a product’s positioning, messaging, and branding.

Product Marketing 98

Product Marketing Management Marketing Customer Lifetime Value 98

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We’ve published +60 posts on a variety of Customer Success related topics like customer churn, product adoption, customer journeys and more. We even got a shout out from HubSpot as a top blog you should be reading in 2018. 10 Punny Customer Success Jokes. ChurnZero Resource.

Technical Review 49

Technical Review Artificial Intelligence Social Media Churn 49

Blulogix

APRIL 12, 2024

This final blog post underscores how leveraging the inherent intricacies of subscription billing can propel businesses towards increased revenue, enhanced profitability, and elevated customer satisfaction.

Payment Features 77

Payment Features Subscription Payments B2B 77

Totango

NOVEMBER 14, 2023

Get started today with the Drive Community Engagement SuccessBLOC The collaborative effort between Totango and Higher Logic has given rise to the Drive Community Engagement SuccessBLOC , a pre-built customer success program with best practices and out-of-the-box content created by our very own CS and community experts.

Scale 97

Scale Customer Success Engagement Scaling 97

Blulogix

FEBRUARY 27, 2024

Each blog post in our series has delved into critical aspects of agile monetization, from technological advancements and regulatory considerations to strategic planning and implementation best practices.

AI Search 88

AI Search Machine Learning Artificial Intelligence Blockchain 88

User Pilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. But how do they know it’s actually worth it when they don’t engage long enough to find out? This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Engagement 97

Engagement Strategy SaaS Customer Lifetime Value 97

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

Software Review 115

Software Review Scale Customer Success Innovation 115

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Accessibility features are making UX design more inclusive.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

User Pilot

NOVEMBER 2, 2023

How is marketing-led growth different from product-led growth and sales-led growth? TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users.

Strategy 105

Strategy Marketing Social Media AI Search 105

Blulogix

MARCH 21, 2024

Far beyond the initial capture, the art of retaining customers demands a nuanced, ongoing engagement strategy that nurtures and expands the customer relationship over time. Keeping customers informed and engaged with your service’s evolution encourages deeper utilization and satisfaction.

B2B 52

B2B Subscription Payment Features Retention 52

Blulogix

MARCH 20, 2024

However, navigating this phase with finesse requires a deep understanding of customer needs, strategic engagement, and a seamless operational approach. High renewal rates signal strong product-market fit and customer loyalty, while dips can indicate underlying issues with service delivery, customer engagement, or market alignment.

Payment Features 52

Payment Features B2B Subscription Customer Lifetime Value 52

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? Staying on top of the engagement trends is a must for product growth and staying ahead of your competition. TL; DR Customer engagement refers to the active interaction between customers and products. Let’s start!

Trends 98

Trends Engagement Artificial Intelligence Machine Learning 98

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Customer Success 115

Customer Success Software Review Technical Review Enterprise 115