SaaStr

DECEMBER 5, 2022

Yet, funded startups can learn a lot from the bootstrapped ones to grow smoothly and generate revenue. Paddle’s Senior Product Manager, Allissa Chan, and Chief Strategy Officer, Patrick Campbell, share their experience of scaling a bootstrapped startup. However, you can draw helpful lessons from every user who leaves.

Payments 130

Payments SaaS Payments Payment Solutions Venture Capital 130

SaaStr

MARCH 2, 2022

In the early days of SaaS, it was difficult to predict how users would interact with new products. Now, however, the focus is on product-led growth. You can instrument this entire funnel to iterate and discover what ultimately works. We recommend doing small experiments and iterating before launching a full-scale plan.

Outsourcing Services 212

Outsourcing Services Scale Outsourced Development Marketing 212

SaaStr

JUNE 19, 2021

Read on for advanced learnings from Carilu Dietrich (Board Advisor at 1Password), Katrina Wong (VP of Product Marketing at Segment), and Isabelle Papoulias (CMO at Mediafly). The reason this is so critical is that your accuracy directly influences your product effectiveness and selling power. How sticky is your product?

Sales Hiring 163

Sales Hiring Scale Marketing Sales 163

SaaStr

JANUARY 24, 2020

Where SaaS Stands Today: Benchmarks and Lessons from 16,426 SaaS companies. — The Next Iteration of “Software is Eating the World” 2020 with Atrium and Andreessen Horowitz. — Product Prioritization – How the Best Companies Choose What to Build and When with Menlo Ventures.

Scale 193

Scale Leadership Churn Benchmarks 193

SaaStr

MAY 19, 2022

Pulling from the lessons he’s learned at 1Password, Jeff shares seven essential drivers to becoming a multi-billion dollar company. Building a great product. If your product is so wonderful that people would buy it themselves, you don’t need to sell it to them. You can use product-led growth even in an enterprise model.

Development Team Review 243

Development Team Review B2C Compensation Technical Review 243

Intercom, Inc.

DECEMBER 10, 2019

Our industry is in the midst of a big philosophical debate about the fundamental way of thinking about how we build our products, with the focus shifting from the outputs of what we build to the business outcomes generated by those outputs. That speed of iteration came naturally to us, and was very fruitful. First some context.

Retention 281

Retention Metrics Scale Startup 281

SaaStr

JUNE 15, 2021

Jyoti Bansal, the founder of AppDynamics and Harness, shares his journey to building his second unicorn company and the critical lessons he learned along the way. At the core, I’m a product guy. I love building great products. Finally, you should also really have a passion for the problem your product solves.

Sales Recruiting 201

Sales Recruiting Scale Software Delivery Travel 201

SaaStr

DECEMBER 20, 2022

That’s why many companies are shifting from a sales-led to a product-led motion. . Merging Sales-led and Product-led Motion Is Hard. So many companies are switching from sales-led to product-led growth, but why? . It’s a huge change management process when you don’t have a lot of users in the product already. .

Revenue 130

Revenue Marketing Sales Mobile 130

SaaStr

FEBRUARY 10, 2023

As Chief Product Officer at DigitalOcean and a developer-turned-entrepreneur, Gabe Monroy shares how founders can avoid the trap of over-engineering products that customers won’t pay for and how to de-risk product development through a simple analogy of candy, vitamins, and painkillers. That’s when OpDemand was born.

Sales Hiring 130

Sales Hiring Development AWS Engineering 130

ChurnZero

MAY 4, 2023

Finally, a whopping 90% of brands with online communities “say that suggestions from the community have been used to improve products or services.” It was an opportunity for us to learn from our previous efforts and to truly help our customers be more successful. Ambassadors are recognized with a badge and custom profile picture.

Development Team Review 98

Development Team Review Technical Review SaaS Scale 98

Chart Mogul

JANUARY 8, 2020

That's why we asked Anna Crowe to share the story of how her team achieved that natural growth and the lessons they learned along the way. Here are five growth lessons we’ve picked up along the way — no salespeople required. #1: Part of this relies on the quality of our product. So, what gives?

Sales Hiring 103

Sales Hiring Sales Acquisition Retention 103

Upscope

JUNE 1, 2021

This lessons learned series is part of our live SaaS resource list we're building while launching a new product. What one sentence was most important to our product creation and why? "If We find that new product ideas are always exciting. More than spending months on dozens of new blog posts.

Technical Advisors 52

Technical Advisors Development Sales SaaS 52

Intercom, Inc.

MARCH 15, 2018

Partnering with the Infrastructure, Data and Developer Productivity teams, his group builds the tools that support every Stripe engineer and keep Stripe reliable and performant. All the while, he’s been sharing his latest thoughts on infrastructure, devtools, management and more, on his Irrational Exuberance blog. I was at Yahoo!

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

ProfitWell

MAY 6, 2020

Today, a deep dive on lessons in resilience —from the minds of two software leaders who’ve successfully led their own way through darkness and downturn. And Amy Konary says we can learn a lot from these truth-telling moments for businesses. And below are the three lessons she's taken from her experience as a key player amid turmoil.

Innovation 52

Innovation Subscription Payment Features Forecasting 52

Casey Accidental

NOVEMBER 28, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. After product/market fit, most companies’ obsession is not thinking about how to create their next amazing product. When you find product/market fit, problems don’t go away.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

SaaStr

APRIL 23, 2024

Databricks had an incredible scale-up from $400M to $1.5B+ during former VP of Product Nadim Hossain’s time there. Now, he shares his top five learnings during his time at Databricks. These are Databrick’s cultural values, so it’s unsurprising that it evolved from a single-product company to a multi-product company today.

Technical Review 236

Technical Review Government Innovation Engineering 236

Neil Patel

FEBRUARY 4, 2021

My blog attracts millions of viewers, and accolades have stacked up for entrepreneurship, marketing, and influence. Neil Patel’s foray into digital marketing began with his blog. As Neil learned tips, tricks, and best practices, he decided to share what he learned on a blog to help other businesses find similar success.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

User Pilot

AUGUST 6, 2023

That is why companies use in-product communication , email newsletters, support calls, live chats, and social media channels to ensure that customers get a seamless experience. Split-testing different survey iterations to optimize response rates. Customers nowadays expect omnichannel customer experience when they deal with a business.

Investment 75

Investment Banking Social Media Customer Lifetime Value 75

SaaStr

APRIL 23, 2019

Brex Co-Founder and CEO Henrique Dubugras will talk about what he’s learned building the fastest-growing B2B company. Learn what he did differently the second time around and the specific decisions he made to drive growth among B2B companies with Brex. How they came up with the idea of Brex, and product market fit.

Sales Hiring 161

Sales Hiring Sales Recruiting Scale Payment Methods 161

Chart Mogul

JANUARY 8, 2020

That's why we asked Anna Crowe to share the story of how her team achieved that natural growth and the lessons they learned along the way. Here are five growth lessons we’ve picked up along the way — no salespeople required. #1: Part of this relies on the quality of our product. So, what gives?

Sales Hiring 52

Sales Hiring Sales Acquisition Retention 52

User Pilot

MAY 16, 2022

Product-led onboarding is something of a revolution in the SaaS industry. In this article, we’re going to break down what product-led onboarding is and how product teams can implement it effectively to drive customer success. That’s a surefire sign of a product-led company. What is product-led onboarding?

Onboarding 92

Onboarding Customer Success Scale Strategy 92

Totango

SEPTEMBER 15, 2020

Your communication with your customer is the force multiplier that can unlock the full potential of your product. The advice, lessons, and encouragement you provide can guide your customer to achieve maximum return on their investment and drive growth that benefits both of you. Build Key Relationships.

Communication 69

Communication Engagement Customer Success Churn 69

Unbounce

JULY 6, 2020

But I’ve learned a lot since my first campaign— and what I know for sure is that I did almost everything wrong. . They don’t know you well, but they’re intrigued by what they’ve seen and would like to learn more. They’re likely in your CRM, nurtured with emails, blog posts, and social media posts.

Social Media 145

Social Media Advertising Branding Engineering 145

User Pilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. That starts with understanding how new users learn about your product. That starts with understanding how new users learn about your product. Ready to get started?

Onboarding 91

Onboarding Underperforming Technical Team SaaS Compensation 91

SaaStr

JUNE 7, 2021

As we gear up for SaaStr Annual 2021 in the SF Bay Area , we wanted to take a look back at some of our most iconic speakers and sessions from over the year, that we can still learn from today. From how the seed of an idea got planted to 1,700 employees 10 years later, there are many lessons to be learned.

Sales Hiring 333

Sales Hiring Underperforming Technical Team SaaS Headcount 333

Intercom, Inc.

AUGUST 15, 2019

? ?. If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. Focus on outcomes over output. Test your assumptions, always. Dee: Jeff, thanks a million for joining us on the podcast today.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Once you start talking to customers and they start buying your product on the basis of what’s coming around the corner, you’re starting to lose a lot of agility. Des: Welcome to the 12th episode of Intercom on Product.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Once you start talking to customers and they start buying your product on the basis of what’s coming around the corner, you’re starting to lose a lot of agility. Des: Welcome to the 12th episode of Intercom on Product.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

The Marketing & Growth Hacking Publication

APRIL 8, 2019

Harness as many methods and channels to learn from as you can, and make sure you keep both acquisition and retention in mind at all times. These tips were inspired by key lessons they learned from their 40,000 app client base. Iterable has singled out 50 major U.S. The answer is, diversify.

Mobile 40

Mobile Growth Hacking Underperforming Technical Team Advertising 40

Brian Balfour

OCTOBER 12, 2016

As a result, marketers now get the majority of their “learning” through this hack-tic based content. After they played the simple phrase, Tony, for the first time during the lesson, picked up the trumpet. Learn Growth, No Fluff. Your learning on the fundamentals never ends. Anyone can learn the surface layer of a subject.

Growth Marketing 94

Growth Marketing Marketing Underperforming Technical Team Growth Hacking 94

CustomerSuccessBox

MAY 23, 2022

It is the job of the Customer Success Manager to constantly reflect the value of the product to their customers thus helping them achieve their business outcome and meanwhile helping their own company secure the recurring revenue. More complex orchestration of effort More processes to learn and execute 6.

Customer Success 52

Customer Success Scale Leadership Artificial Intelligence 52

ProfitWell

OCTOBER 8, 2019

Learning from the leaders with Userlane. Userlane—the navigation system for software— releases a list on its blog of the 10 Must-See Videos on SaaS Growth (and our very own Patrick Campbell makes the list with his SaasStock talk on the Lessons Learned from 3,000 SaaS Companies). Overrated vs. Underrated.

Sales Recruiting 40

Sales Recruiting Scale Subscription Payment Features 40

SaaStr

APRIL 30, 2024

The CRO at Owner, Kyle Norton, shares his learnings and strategies for building better efficiency into your GTM motion at Workshop Wednesday, held every Wednesday at 10 a.m. 2022 was a foundation-building year, fixing a very leaky bucket where the product crushed it with the right customers, but they were closing a lot of poor-fit customers.

Scale 254

Scale SMB Sales Hiring Sales 254

SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. I’m going to talk about some of the lessons that we learned along the way. The next thing I would say we learned is really about removing all barriers to user acquisition. Join us at SaaStr Annual 2020.

Scale 163

Scale Sales Recruiting Scaling SaaS Payments 163

OpenView Labs

OCTOBER 17, 2019

Additionally, the age of the threads indicated the companies behind these products weren’t prioritizing integrations. We did a lot of hand-holding with our first dozen or so customers in order to ensure that they got value out of our product. That was our hint that people wanted to connect tools and get their software working together.

Sales Recruiting 45

Sales Recruiting Sales Hiring Scale Technical Advisors 45

SaaStr

DECEMBER 22, 2023

At the SaaStr Annual, Kiren Sekar, Samsara’s Chief Strategy Officer and founding chief Product Officer shared five lessons he learned along the way from scaling six products to $100M+. His five lessons are: A single metric that helps guide decisions of when to pivot, when to iterate, and when to pivot.

Scale 254

Scale Scaling Strategy Sales Hiring 254

Intercom, Inc.

MARCH 11, 2021

But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. 3 B2C support trends and lessons learned. Because trust is not something you easily get anymore, especially when it comes to service.

B2C 118

B2C B2B Scale Strategy 118