Totango

OCTOBER 12, 2022

The answers revealed that customer success teams are enterprise-wide collaborators—engaging with product management, sales, marketing, operations, and services and support departments. That’s why prioritizing a culture of customer success is the first step in driving client engagements that go above and beyond their needs.

Customer Success 115

Customer Success Churn Enterprise Software Development 115

Totango

DECEMBER 1, 2021

In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. The agile approach is borrowed from the software development industry, where it is used to optimize collaboration between development teams and clients. Why Bring Agile Innovation to Customer Success?

Innovation 103

Innovation Customer Success Scale Government 103

SaaStr

MAY 8, 2019

She later joined Jive Software as President and CEO before going on to Namely. About Dug… Dug Song lands at number sweet sixteen on our list with high engagement from attendees who attended and loved the content from his session. Dug Song Duo Security Co-Founder/CEO, Cisco GM.

CTO Coach 29

CTO Coach New CTO CTO Web Development 29

Payrix

FEBRUARY 4, 2025

This blog post is your ultimate guide to understanding the most used payments terms today. Card acceptor business code A four-digit numerical representation of the type of business in which the card acceptor (merchant) engages. Youve come to the right place. Visa, Mastercard, American Express, etc.).

Payment Services 100

Payment Services Merchant Services Payment Solutions Payment Methods 100

FastSpring

APRIL 24, 2025

You know, get them out of your blog posts and over to where they actually buy, that kind of thing. that goes through the accessibility of a software product in relation to web content accessibility guidelines and some of the European accessibility requirements and the Section 508 accessibility requirements in the United States.

Business 108

Business Software Review Underperforming Technical Team AI Search 108

Totango

JANUARY 22, 2018

VP, Global Head Digital Customer Engagement. With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Dante Otero. Manager, Partner & Customer Experience. Christina Kosmowski.

Customer Success 79

Customer Success Sales Recruiting Sales Hiring Scale 79

OpenView Labs

JUNE 29, 2021

This Forbes article talks about how, over the past two decades, two separate trillion-dollar enterprise software sectors have been created: SaaS software and public cloud. And today, we’re in the early innings of the next trillion-dollar software wave: developer-driven software. More ultimate guides from OpenView.

Development 89

Development Marketing Sales Content Marketing 89

Kraftblick

JUNE 26, 2019

Clearly, outsourcing is becoming more popular, and businesses engaged in outsourcing software development are seeing increasingly lucrative opportunities. If you ensure your articles are good, more readers will subscribe to your blog, which means you can get more leads. Use the competitor data to improve your blog.

Outsourcing Services 76

Outsourcing Services Content Marketing Outsourced Development Software 76

Intercom, Inc.

AUGUST 21, 2019

Online marketing content has long been dominated by brands creating product descriptions, how-to guides, branded articles, and blog posts to promote their business. As a software developer or owner, you already have a pretty good idea of who the big names in your particular niche are. Example of an objective review.

Software Review 172

Software Review Technical Review Software Branding 172

Subscription Flow

APRIL 1, 2024

Keeping all that in mind, this blog will detail how a merchant of record can help various businesses, such as software development companies, digital media companies, electronic book publishers, alongside online education providers, by handling taxes, managing transactions, avoiding fraud, and enhancing customer experiences.

Merchant Services 98

Merchant Services Payment Services SaaS Payments Payment Methods 98

SaaStr

JUNE 7, 2021

I was a software developer, a product person. As you scale, as you get to about 150, 200, 300 people, past Dunbar’s number, past the number of people that you can know, it’s this engaged teams working together. You’ll hear everybody at Veeva saying that, engaged teams working together.

Sales Hiring 338

Sales Hiring Underperforming Technical Team SaaS Headcount 338

User Pilot

MARCH 27, 2023

Marketing analytics focuses on tracking the performance of marketing campaigns, while product analytics is interested in product engagement and user behavior inside the product. Userpilot is a product adoption platform that combines solid analytics features with the user sentiment and engagement layers. Want to check it out?

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

How To Buy Saas

MAY 27, 2025

For instance, instead of crafting a complex prompt for an LLM to generate a blog post outline, a marketer can use Jaspers template Blog Post Outline and just fill in the topic. In short, its a software development project. Marketing teams at companies use Jasper to crank out blog posts, ad copy, and more with ease.

Artificial Intelligence 59

Artificial Intelligence AI Search AI ChatGPT 59

User Pilot

JUNE 19, 2024

TL;DR A software product owner is an IT professional tasked to prioritize features , create and maintain product backlog, and work with a Scrum team throughout the product development cycle. Managing multiple software products and teams brings new challenges for product owners. Looking into tools for software product owners?

Software Review 52

Software Review Software Point of Sale Scale 52

User Pilot

MAY 16, 2022

The happy path is a common terminology in software development and user experience design. The happy path is more granular, and it refers to how the user engages with the interface. This is primarily used in software testing. Guide users on the happy path to adopting your product with in-app guidance.

Onboarding 98

Onboarding Software Development Engagement SaaS 98

User Pilot

JUNE 26, 2024

As the world of software development keeps expanding, one must master the right tools to enhance their productivity and effectiveness. It’s used for tracking development tasks and sprints, delivering in-depth reporting , and customizing workflows for teams. Looking into tools for software product owners?

Software Review 52

Software Review Software Point of Sale Scale 52

User Pilot

FEBRUARY 21, 2022

All product managers want to delight and engage their customers. In this article, we’ll explore what interactive manuals are all about, how you create them, and tactics for helping lead users through engaging walkthroughs. By helping real users build their knowledge base through engaging with interactive content relevant to them.

SaaS 98

SaaS Marketplace as a Service Onboarding Engagement 98

User Pilot

MARCH 29, 2023

social media engagement or email click-through rate), or feedback data (e.g., It enables product managers and product marketing managers to act on the insights by engaging users with in-app personalized messages. Social media Follower demographics (just like website analytics) Engagement (likes, comments, shares, retweets, etc.)

Data 98

Data Social Media Customer Lifetime Value Acquisition 98

User Pilot

JANUARY 30, 2023

Experiencing the value of the product and engaging with a core feature. Installing chatbots on your website to engage leads, like Hubspot. Adding interactive walkthroughs to make the onboarding process more engaging, like Kommunicate. Leveraging gamification to engage customers with your product, like Asana. Evaluation.

Technical Review 98

Technical Review Software Review Underperforming Technical Team Social Media 98

SaaStr

AUGUST 22, 2019

Because especially in a SaaS business, leveraging the launch moment to grow and drive adoption and engagement is critical. If you step back and think about it, in a SaaS business, what you’re really trying to do is drive awareness, drive adoption, and drive recurring engagement to keep and grow that revenue stream.

Scale 135

Scale Engagement Scaling Development 135

User Pilot

APRIL 11, 2023

Customer insights will enable you to personalize the user experience , which ultimately reduces the time to value and boosts engagement. Customer insights can also help improve the product development lifecycle (utilizing real data to prioritize what your team should work on). This enables you to make more informed product decisions.

Strategy 98

Strategy Interviewing Development User Experience 98

User Pilot

JULY 18, 2023

Book the Userpilot demo to see how its feedback, analytics , and engagement features can support your product growth. Best product management software tools. Equipped with such knowledge, you can onboard them more effectively and drive engagement to increase adoption and retention. – for product/software development Aha!

Software Review 98

Software Review Software Management Azure 98

User Pilot

SEPTEMBER 8, 2022

Use animations and images to make your feedback survey more engaging. Originally designed as a “simple” bug and issue tracker for development teams, Jira has grown into a complex work management software for multiple use cases in the software development process. Case studies.

Churn 98

Churn Customer Support Software SaaS 98

User Pilot

MARCH 16, 2023

Appcues is a no-code user onboarding platform that will help you build experiences that drive product engagement. Software developer: Developers are responsible for creating the actual onboarding experience. Analytics: Track product usage , in-app behavior, and engagement to analyze how users progress toward activation.

Onboarding 98

Onboarding SaaS Engineering Pricing 98

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. My background, as you outlined, started as a developer.

B2C 118

B2C B2B Scale Strategy 118

User Pilot

JUNE 12, 2024

TL;DR A software product owner is an IT professional tasked to prioritize features , create and maintain product backlog, and work with a Scrum team throughout the product development cycle. They manage software development teams by correctly interpreting the product manager’s vision into actionable tasks.

Software Review 52

Software Review Software Systems Review Software Development 52

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Chief Executive Officer As the highest-ranking executive, the CEO ensures the company runs smoothly and employees are happy and engaged.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

JUNE 6, 2023

Userpilot is a digital adoption platform with robust analytics, user feedback, and in-app engagement features. It analyzes product usage, engagement , and adoption in order to improve its functionality, usability , and overall user experience. Such insights allow them to create frictionless experiences and drive engagement.

Data 88

Data User Experience Churn Retention 88

User Pilot

AUGUST 19, 2022

What is rollout in software development? A rollout – sometimes referred to as a ‘release’ or ‘deployment’ – is a term used to describe the process of launching new software (or upgrades) to an existing user base. Gather feedback and improve.

Software 98

Software SaaS Sales Recruiting Communication 98

User Pilot

AUGUST 19, 2024

To excel, leverage resources like books (e.g., “Inspired”), webinars (Userpilot Events, Product School), blogs (Userpilot Blog, SVPG Blog), and podcasts (Lenny’s Podcast). Our series covers a wide range of topics related to product adoption, onboarding, and user engagement.

Leadership 52

Leadership Scale Interviewing Market Research 52

User Pilot

AUGUST 17, 2024

To excel, leverage resources like books (e.g., “Making Things Happen”), webinars (Userpilot Events, OpenView), blogs (Userpilot Blog, Mind the Product), and podcasts (Product Love). Looking to improve user engagement and product adoption? Consider Userpilot for its no-code in-app guidance and analytics capabilities.

Scale 52

Scale Leadership Interviewing Trends 52

User Pilot

APRIL 6, 2023

Set realistic goals in the software development process Make sure the goals for your development team are realistic. Here’s an example of a user story: As a product manager, I need event-triggered in-app surveys so that I can collect feedback at the moment when the user engages with a feature. Follow product vision.

Underperforming Technical Team 105

Underperforming Technical Team Management Interviewing Scale 105

User Pilot

MAY 30, 2023

For example, the software developer persona may be critical for a product handling API integrations while accounting for only 2% of your user base. This data captures everything from how customers engage with your product to their in-app behavior. Likewise, most businesses have multiple distinct personas.

Social Media 98

Social Media Interviewing Underperforming Technical Team Product Marketing 98

Totango

JANUARY 22, 2018

VP, Global Head Digital Customer Engagement. With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Dante Otero. Manager, Partner & Customer Experience. Christina Kosmowski.

Customer Success 48

Customer Success Sales Recruiting Sales Hiring Scale 48

User Pilot

JULY 28, 2023

Pros: More insightful, segmented customer feedback An efficient solution for validating an idea quickly Requires no software development process Cons: No insights on real customer behavior Users can easily ignore or miss an email An email MVP can be used to launch a new feature – scheduling social media posts is a similar idea. #3

Marketplace as a Service 96

Marketplace as a Service Social Media Artificial Intelligence Machine Learning 96

User Pilot

AUGUST 30, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Our series covers a wide range of topics related to product adoption, onboarding, and user engagement. Inside Intercom : This blog offers a wealth of resources from one of the leading customer communication platforms.

Leadership 52

Leadership Scale Interviewing Compensation 52

User Pilot

JANUARY 26, 2021

With your analysis, you can find out your customer engagement for a specific activation point, where they are coming from, and where they might be getting stuck. Customer journey analytics software is a tool kit to give insights for hyper-focused, personalized and consumer-driven tactics. Source: Adobe XD. Source: WebEngage.com.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98